Yesterday I received in invoice from Action Security for the alarm system at the business. I have been a client with them for several years. In 2023 I renewed my contract and upon renewing the contract they failed to enable the automatic billing. Yesterdays invoice had several months of late fees. The Business Office has called and I have asked for them to mail me an invoice each time. Yesterday they sent me a ledger of charges going back to 06/2023. Where are the invoices?
I still have not received any invoices and today an email from the business office is agreeing to split the late fees.
The Business Manager replied to an email that I assume was not directed to come to me and to a member of the accounting team. The message stated
"Looking back at the few emails regarding Tuxedos K9 no where do I see him asking to stop auto pay. And you are correct he is not a nice person." Class Act customer service!
So where are my invoices and is this so difficult! Am I the only business that requires an invoice to pay for services? read more