Where do I start? I am not wealthy, I do not own any of the "best" technology equipment. However, Vivint assured me that my Amazon Fire would be an acceptable form of technology to support their system. Not at all what I was promised!!! The system was installed, poorly, and removed within 6 months!!!!
None of Vivint's equipment functioned properly, or at all. Technicians
came to the house on more than 5 occasions to "fix" the sky panel, the doorbell camera and adjust some settings. I had several phone conversations with customer service, and e mails. This system was sold to me under predatory circumstances!!! Not once did a supervisor reach out to ask about my dissatisfaction. Upon removal of the equipment, my house now does NOT have a functional door bell when I had one before they got there!! Ricardo was the tech, he left live wires hanging from my siding where the doorbell should've been replaced. I have several holes in my walls, wires dangling and overall damage! Only way I recommend this security service is it you have an iPhone, the latest edition of iPad with at least iOS of 10!!! So whatever, I am severely dissatisfied!! Not to mention since installation in January, I have video footage of trespassers stealing property!!! But of course, with non-functional equipment NOTHING was caught on video. Just criminals walking down my driveway from the one , but nothing was ever caught on the door bell camera, because that camera always said it was "reconnecting". And again I had to call, perform testing and basically work. This happened so frequently that I just accepted the fact that this system was a bad idea, and ignored it!!! It's really unfortunate, because I live in an area full of crime. I needed this system for security and peace of mind. Instead I got anxiety, a big money contract and zero support! ADT will be getting a call for my business. The only business that I plan to do with Vivint will accompany an attorney!!! You can bet on that! read more