Deceptive pricing, terrible communication, and shockingly rude, aggressive behavior…read more I cannot recommend this company. Their process involves deceptive pricing structures, a complete lack of upfront communication, and shocking customer service. * The Pricing Trick: Two weeks ago, I called them because my garage door felt heavy. They quoted me $250 over the phone to fix a spring. After inspecting it, they told me the spring wasn't broken yet, but they completely failed to mention any service or trip fees. When the spring actually broke a day later, I hired them based on that $250 phone quote. * The Bait-and-Switch: Once the job was done today, the final bill was suddenly over $350. When I questioned why it was higher than the quote, the installer condescendingly "schooled" me, claiming my door had two springs and they "never just replace one." If that is industry standard, the person on the phone should have clarified that upfront instead of using a low quote to get their foot in the door. * Unacceptable, Hostile Behavior: The installer was curt, miserable, and incredibly rude. After I paid him and he walked away, he actually made a special trip back to knock on my front door just to argue with me again, insulting my property and calling my yard "swampy." In reality, he bizarrely chose to hike through the woods and climb through a back chain-link fence instead of simply using the clearly visible vinyl side gate right by the house. Even my normally sweet dog immediately picked up on his aggressive, hostile energy. The job got done, but it came with hidden fees, mansplaining, and an installer who went out of his way to intimidate and insult a customer on their own property. Avoid this business.

Called at 8:15 am to schedule a repair of a broken spring on my garage door. Tim came out about…read more9:45 the same day, replaced both springs in about 30 minutes. This man knows his stuff! Very professional. Very pleased with my experience. Cost was exactly what I expected.

Our family has been dealing with Greg for years. Very reliable, reputable and he is quite…read moreknowledgeable. Price is also extremely fair. He did a great job and definitely stands by his work.

We had a unique problem with our garage door spring setup which Gregg was able to overcome. I…read moretalked to 2 other garage door companies and their solutions included a new garage door, opener, and spring. Gregg installed a new spring with a little modification and everything works fine. He is amazing!

My new home didn't come with garage door openers for the cars. So we used the code in the outside…read morebox and then that stopped working! I called on a Wednesday and the person handling the phone was willing to fit me in that day. It wasn't an emergency so I asked for a Thursday appointment and got the time best for me. Matt came out right on time. He was quite personable - easy to talk with. He fixed the outside box; it was only the battery. Then he did the thing that connects the new openers to my garage, looked over all the moving parts, and we were done. I recommend this company. They respond promptly, know their stuff, are easy to work with, and they're a local family business. Definitely a good choice.

The garage door technician did an amazing job! Our door had been damaged by ice build up and had…read morebent in the middle. We were not able to close it and thought we needed to buy new doors. But thankfully, they were able to salvage the doors and add new parts to get it functioning! Quality work for a reasonable cost.

I could not recommend them anymore highly! Our garage door…read morebroke around noon on a cold, snowy Monday. No lie; they were here by 1:00!!! I was just hoping to get in for an appointment in the week! I couldn't believe how fast they came!!! He knew what the problem was over the phone. We had cars in the garage, and they fixed it with them in there! And it was also done super quickly. Very affordable, too. Literally couldn't recommend more!

Experienced, efficient and very reasonably priced. Fred owns the business and he has been doing…read morethis for decades. No frills: he doesn't make up stories and overcharge. In fact, in my case, he reassured me that what I was told by another contractor was incorrect: my garage door was installed correctly and only the owner settings were wrong. He corrected the settings, tested the door to make sure it was okay and that was that. I asked him to replace the key pad. Hex checked it out and replaced it. I highly recommend Fred and his business.

this place should be on the do not hire list. horrible customers service. profetta came out yo…read moreinstall keypad. but two days later my garage door was off the track and wires hanging. the idiot i spoke to this morning would not take accountability and wanted to come out to charge me again. i smell a rat!! please do your due diligences prior to calling this scam artist.

I was heading out to get my newspaper, yesterday morning, and hit the garage door opener button as…read moreI exited my kitchen. I heard grunting and squealing, as the door jammed. A quick look showed that one of the lift cables had broken. I checked the Profetta Door Company website, and it showed that they opened at 7:30 AM. I was on the phone at 7:31, and they promptly answered my call. Roughly 90 minutes later, their team member was at my house, making repairs. He replaced the cable, did a check of the opener's internals, adjusted the door, and had me back in business in barely an hour. Great Job!!

The rod on the overhead rack was not engaging. Snap quickly sent a technician who found several…read morethings wrong, including with the other unit which was working fine. The tech told me the overhead rack could not be repaired, and he had a replacement in his truck (upsell?) I told him I would get another recommendation and he told me I had to pay a$150 service charge but the whole new unit would be $500. total. I felt uncertain but I told him to install the new unit, which worked great. Although the website said they accept checks, the tech refused and charged me $25 to use my credit card. The next day, the wall sensor on the other unit did not work; power was on, but nothing moved. After many, many calls and threats to cancel the payment, Snap did send a different tech out who was very confrontational and denied even touching the other unit. I called a different door company; that tech found a loose connection in the unit...problem fixed. Recap: unit and installation 5 stars. customer service: one star.

Unfortunately my experience w Monroe proved very disappointing. Initially my impression of owner…read morewas positive, but that quickly pivoted. They pulled a fast one; tried to be slick. But I'm too knowledgeable and caught them in their upsell scheme. They purposely didn't reattach my garage door opener after install. They literally lied to my face, stating opener was broken. Mind you it was working fine. I manually checked if it was operating; of course it was! I was seeing red when I called w my discovery. Again owner lied and told me "I told you I would reattach opener because it was too old." My rebuttal was I'd never hire you if you told me that. Luckily I had the text he sent stating the process will be installation of new door and reattachment of door opener. Owner did come over and attach door opener but the whole process was shady at best.

Great communication, service, and price. They were able to install my new door quickly.read more

Had a broken garage door spring. Called Right Away garage…read moredoor at 2:30 they were at my house at 3:40. Mike was awesome, gave me a quote and had 2 new springs put in and up and working in less than an hour. Very Professional and high quality work. Would highly recommend!!

Just like the name, Right Away Garage Door Repair, was responsive and quickly showed up at my home…read moreto replace the spring and repair the loose cables on my garage door. I was very impressed with the timeliness of their response and the fair value of the service. Mike was also incredibly professional, friendly, and focused. 10 out of 10 would hire again.