We spent $14,00 on your windows that have drafts worse than our old 40+ year old ones. Your tech came and admitted they were constructed poorly and STILL we have no date when they'll be fixed. Windows installed this past October My wife called on 1/2, had the tech come 1/15. Called back 1/29 since we never got a date and was told a supervisor would call her right back. Still nothing. Brand new windows painter taped to keep the draft out. If I were looking for windows I'd go elsewhere. read more

Comfort Windows & Doors - Windows Installation Near Me - Rochester, New York

Used them to install 3 basement hopper style windows, the crew that did the install was easy to deal with, nice couple of guys. The issue is that they did not install the screens, not sure why. I have called the company multiple times and been told someone would get back to me. That has never happened, so basically just getting lip service regarding this issue. Might be time to call one of the regulatory agencies, maybe the NY Attorney General. Obviously not concerned about correcting their mistakes. I should have listened to others that said think twice about using them. read more

We have had Comfort replace several windows and recently had a tub to shower conversation done. The crews are efficient and keep your property and home as clean as when they arrive. If there are any issues, they will make it right. read more

These windows are very heavy, which makes them difficult to take apart and clean. Also removing the screens is harder than it should be. Keep this in mind if you're not a professional body builder, or, if you have to clean them on your own. read more

Products....i have zero issues for the most part with my windows. There were some parts that wore out that it took them : months to replace under warranty. And 15 mins to take care of once here. Now my sliding screen door has literally just fallen apart that's supposed to be covered under lifetime warranty as long as I own this house. They want to charge me $410 for $20 In aluminum/screen to make it and literally drop it in place. Really consider what you want and make sure you get it in writing and signed by them. Lying thieves read more

Lie after lie about installation time frame bec although they came to my property 3 times they counted another measurement Inhad no ideas about in the time frame equatio. There was absolutely no regard for the condition of the home during installation. Had to leave work to scramble to heat my house so my pipes did not freeze or my child! I would have never signed a contract had I known they would do it during the freezing cold and expressed that many times. The contractors left my home with open air dumping in for an hour and a half which ainundera needing a break but no tarp, blankets, or insulation and they insult me with a $150 "discount" as if that even covers my accruals or the 3 different heat sources I had to burn relentllesley for hours to mitigate damage to my house. Praying it holds up so I never have to deal with the company again. I will give credit to the contractor who did the job eventhough he could not feel his fingers because as I told he company it was windy due to the elevation. Paying cash also gets you no place. I'll taking my window and insulation business elsewhere. read more

We were blessed when we bought our home 4 years ago that all the previous homeowners did an amazing job with maintenance and upgrades over the years. The only deficiency was that the home still had its original 30 year old windows. We knew from day one that we needed to replace them sooner than later. We saved up and finally called highly-recommended Comfort Windows last August. Our salesperson, Don, was very thorough and knowledgeable. He explained all our options in great detail without any pressure tactics. We chose the window line manufactured by Comfort Windows themselves in Syracuse. 20 windows, triple-paned, one layer of Low-E coating and argon filling. Our house is a traditional colonial so we stuck with the grids on the front but left them out in the rear. We even changed some windows to picture windows. Wow! What an amazing great decision. The light and views are just gorgeous. We also replaced a sliding door between the house and a sunroom addition. Comfort Windows are great quality and affordable. The craftsmanship is top notch. Great value for the product. Like many others acknowledged, our project was delayed by 3 months due to the pandemic. We were originally given a November installation time frame, but didn't get them installed until February. The real heroes of this project were Paul and Chris. Temperatures in the teens, thick snowpack, heavy lake effect snow, nothing stopped these guys. They were very professional, polite, COVID conscious, and did quality workmanship through some really tough weather conditions. A few other guys popped in here and there to lend a hand, but I didn't get to meet them. Paul and Chris were "our guys" and we welcomed them into our home like family. When all said and done, we absolutely love our new Comfort Windows. The energy efficiency ratings are spectacular and we can't wait until we stick it to RG&E. We used a thermometer to check the difference. While it was 12-degrees outside, our original double-paned windows averaged 40 degrees on the face. Imagine, that's like leaving multiple refrigerators wide open 24/7. The new Comfort Windows were 60 to 65 degrees on the face of the glass. What a difference! We actually had to turn down our thermostat because we were sweating at night. The windows are gorgeous and you can just tell that they were built to last well into the future. A great investment with no buyers remorse. You just can't beat Comfort Windows. Don't believe the hype of the overrated national brand. How can a window made to be "one size fits all" serve the climates of California, Florida, Arizona and the winters of New York? These windows are made in New York. These windows are made for New York. Support local businesses and local hard working men and women. read more

We just had a tub to shower conversion done. I do like the shower it looks very nice and the two guys who did the install were nice and professional and cleaned up their mess as they worked. What I wasn't happy with is they installed wrong base then the one we wanted. I kept all texts and emails about this. I spoke to someone at the showroom about the issue and they were supposed to get back to me with an answer to at least a discount off seeing they dropped the ball and definitely didn't want to have to wait for them to special order this part when our bathroom was already tore apart and the only bath in the house. They finished today and no call about what their solution was going to be. The other thing was the sales guy talked us in to six shelves which would have been great BUT he didn't bother to see if six shelves would actually fit and they don't. So they just left us this extra shelf because well we paid for it, and that we will never be able to use!! The sales guy definitely didn't do his job correctly. Seems like he only cared about the sale and definitely not the customer! I will NOT be using them for future projects and definitely won't refer them to my friends and family. I was excited for my beautiful walk in shower but now just left with a bitter taste wishing I went with a different company. read more

Great experience with Comfort! The crew that came and replaced our old broken windows did an excellent job, got it done in a few hours and didn't leave any mess behind. Our house is an older cottage with some wonky angles and they still did a fantastic job. We also never had to reschedule any appointments, and they came and installed our windows during the time frame we were given when we got our initial quote. Would highly recommend! read more

Worst experience ever with any sales person . He was rude , late to the appointment , brought coffee with him and proceeded to spill it on my dining room table , walked through my outside landscaping crush plants , asked too many personal questions "who is that guy living with you ", didn't explain the product , talked about himself the whole time . Denigrated my house and basically accused me of being cheap . If they are this bad trying to make a sale I can't image how bad they are if there is a service issue afterwards . I would rate a negative 10 if possible .. worst ,worst experience ever . read more

Had Comfort replace all my windows about 10 years ago. Since then the sun beating down on the house for over 10 years had damaged the weather striping on the bottom of the windows. causing them to get brittle and flake off. Called Comfort over 10 times to ask what weather striping they use and where i can purchase the strips, They refuse to help me and have been giving me a run around for over a month now. I have been transfered to someone that could help me but that person never calls back. I believe that they don't want to help because there is no money for them to make. so much for keeping a loyal custumer happy. I attached a picture of my problem and if anyone knows where i can purchase the weatheer strip, please let me know. 10 years ago Comfort was a good company, Today I would not recommend them to anyone. Bill Williams read more

Comfort Windows & Doors - a closed window with blinds - Windows Installation Near Me - Rochester, New York

I'm not sure where to start... The windows should have never been installed given what the installers saw when they started the job. They called the supervisors who said go ahead. Fast forward 6 months after I have contractors come it to replace trim and turns out the framing was so bad they had to tear the whole front of the house off to rebuild the framing etc. I was asked why the windows were ever installed and shown where they had basically "made it work". I was also told they would have to remove the windows to fix the rot. When I called comfort to ask someone to come out and take a look at how and why things were done I was told they were "too busy" and basically blown off. I was also told that the warranty would be void if the contractors removed the windows (basically leaving me with no choice). So not only did I void the warranty on the bottom windows but also had to pay for contractors to remove and re install the windows that should have never been out in in the first place. Now fast forward to now. A little over a year since the original installation and one of the upstairs windows that was never removed won't close. I have a 2 inch gap in my bedroom window letting in cold air. The room is freezing. I am going in 3 weeks waiting for them to even return my phone call and keep being told they are "very busy and backlogged". I'm sorry but I'm sure if someone calls to bug windows they don't take this long to return the call. Talk about poor customer service. I was told by the contractors to take the matter to small claims court but unfortunatmy at the time had a new baby and no time. Such a disappointment. If nothing else I hope this review steers you clear of a company that clearly just wants to make money, I know a number of my neighbors and family have gone elsewhere after hearing this horrible story! read more

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From start to finish this company has followed through with what they claim. A professional business providing great service. The team was punctual, courteous and skilled. Our siding process did not go without some bumps in the road. However the company stood by their word and made our house look like everything we imagined it to be. We couldn't be happier with the outcome. We now have a home that will last us for years too come! read more

Comfort Windows & Doors - Out with the old and in with the new! - Windows Installation Near Me - Rochester, New York

We hadn't used them before so this was our first time; we had them replace a sliding door in our kitchen. The estimator was polite and professional and the price was reasonable. Had to wait a few months for fabrication - everything home improvement seems delayed post covid - but when they came out they arrived in a big truck and a pickup labeled with their company name, (which was great as the last contractor we used subcontracted our roof out to non-English speakers, which made communication impossible.) Comfort was the complete opposite - the communication was great, the workers explained everything as they went, did the work professionally and efficiently, cleaned up when they finished, and finished earlier than their estimated time. We ended up with a nice new sliding door with zero issues. At this point we have other projects lined up on our house, and we'll definitely be contacting them again! read more

Well, I am happy to update my review. The manager (Paul) had reached out to me understanding that I as less than satisfied with the work/install. He was willing to correct matters. My door was replaced and the service was fantastic. I was happy to see good work all around and the attention to detail. Thank you Paul for ensuring that the service received was equal to what was paid. I appreciate your willingness to correct/make right with the inclusion of the finer details. It is that extra step that separates great from exceptional. read more

Outstanding! Had a full house window replacement, a total of 18 double hung windows and a transit. The price was very competitive with higher end model chosen. Fred and his crew spent the whole week and did an excellent job. Clean, neat, respectful and very efficient. Highly recommended, be sure to ask for Fred and his crew. read more

I had new front picture window, put in and a sliding glass door in my garage to the patio. Make sure you get the best warranty, and they did such a good job. The windows that I currently have in my home I've had for 20 years, and I purchased them from Comfort Windows. So naturally, I had gone to them for my two projects. Excellent work great customer service. As always in a large project, get the best warranty. read more

We did our due diligence and found that they were able to give us the best price available. However, the wait time was really not acceptable, way too long, 4 months. The crew we had, great. But because we have a small tile floor, the corners had to be removed and now we have to go for a new floor, ouch!!! And they won't do the floor because they really don't do flooring. Thank you for asking read more

Horrible experience with Comfort. Day 1 I had an installer steal all the cash out of my wallet. Then a different installer made a derogatory comment about where I live basically saying quality doesn't matter because it's 'only a fu(king trailer'. His exact words. Final day of install came with a broken window that has to be replaced. Not a word from anyone except the lead installer. Totally unprofessional by the installers and by management by not hearing a single thing from anyone from management about any of the issues! For the cost of the windows I deserved way better treatment! read more

SCAM SCAM!!!!! paid for their "best windows" (double hung) after almost 2 years , a plastic broken piece fell out of the window track 3 weeks ago. Just got call back , now wont stay open. The $4 part might be covered under warranty but not labor. Use Anderson or another reputable installer. They are quick to cash a $7k check but not stand by their shotty work and product . I will NOT be using them for the back of my house or any other project . Had I known this I wouldve went elsewhere. They will NOT stand by their garbage product. They now leak air as well. I got scammed, please dont to the same. read more

We paid a deposit back in July 2021 for replacement of our windows. They promised to install by October/November. It is almost February! They do not respond to phone calls. There is no update on when the installation will take place. Response has been unprofessional after taking the deposit. Same experience as Libby B and Eric S and many other customers who have deposit. I wonder if Comfort Windows will reduce charges based on the interest they have earned from deposits. Mohan K read more

Looking for two new windows to replace some older contractor windows. Don the salesman from Comfort came out and helped to explain the benefits of each of the various window series they sold. I made my choice and he added me to their schedule. He gave me an estimate of about 24+ weeks based on their current workload. I wasn't in a hurry, so I was fine with it. The installers, John and Jared, were great to work with and very professional. They came in an got right to work. They we happy to answer any questions I had or explain what they we doing as I checked in. When they were finished, they told everything about the windows and let me know that if there were any problems, I could always call Comfort to get assistance. I would definitely use Comfort again for any future needs and recommend them based on my experience. read more

We signed a contract with Comfort Window and Doors on May 19, with an estimated install date of 10-12 weeks, as of this review we are now at 18 weeks, with a partial install for the last 4 weeks with minimal communication. What information we do receive does not contain a new schedule or when the work will be completed. They apparently lost one window and when it was reordered it was ordered incorrectly. I work in construction and would not tolerate this from any contractor. I understand COVID restrictions but that does not forgive the lack of communication or accountability. Look elsewhere for your window projects. I know I will. read more

Comfort Windows & Doors - Our view out the front window for the past 4 weeks. - Windows Installation Near Me - Rochester, New York

We really love Comfort Windows. We had an issue with the front screen door . The comfort windows customer service was great . The door had been installed wrong and was completely replaced. No problem. Will only use them . They have a great policy and we have been 3 time repeat customers. read more

Recently (and finally) installed new windows. We had Comfort come out and give us estimates for windows as well as roof and siding. They low balled the estimates and then mysteriously the numbers went up after we started signing paperwork. So, we split the jobs up. I'll say watch out for the up-sell and talk to different contractors. Our Windows took about 4 months to come in which is a month longer than originally told. However, once they arrived, the work went quickly. All the windows were done in 3-4 days. No complaints on the work or the quality of the product. read more

The install crew was EXCELLENT!! THAT is the only saving grace for this review. We had custom window treatments on our old windows that we should have been told would NOT FIT the new ones (if they know their product). The wrong deck door was ordered by the salesman (Corey)... another fiasco and delay with that. When it came time to get the date for install, we specifically mentioned what rooms had to be done first...We told several people this .. It was never communicated to the install crew. My wife had to take vacation due to their lack of communication . I requested compensation for that from Joe.. he said they don't normally do that. I replied .. no response from Joe, I replied again ... still no reply from Joe.. I called requesting a call back ... did not happen . My wife works with hippa and adjusted her schedule to the day we instructed Comfort's office to have it done . That not happening caused her to have to take vacation. Then the patio door came & was installed ... it was the wrong door .. Again, another lack of communication to the install crew. The install crew found the door & swapped it that day .. again THEY were great. There were also several other instructions I gave to pass along to the install crew that were not done. I did request to contact the install crew to give all this information to them, and I was told they do not do that. Well...maybe they should in light of situations like mine. read more

Plus after my vision procedure I can see that they did not grout the baseboard to the floor and they nicked my railings

My bathroom was falling apart. My tub was starting to leak, the vanity detached from the wall, and the light fictures.. dont even get me started! It was definitely time for me to to start looking around for some upgrades! This wasn't the first option but I'm glad I did choose to go with comfort windows to redo our bathroom. 3 days after I call I have a nice man show up at my door. He was very friendly and showed us a wide range of ideas and endless possibilities that we get to choose from. Showed me how my bathroom would look on an app that he had on his tablet. Very cool to see the different back splashes before actually choosing one. As much as I like how my bathroom turned out and how friendly the workers were I honestly wish I went with some one else. My bathroom is big enough to fit a tub a vanity and toilet. 3 small people could fit in my bathroom with little space to move. The amount of money my boy friend and I dished out for this small bathroom was ridiculous. Of course you dont think of those things when everything is infront of you and looking amazing. I paid for the the sink, the flooring, and the medicine cabinet along with the light fixtures . Everything was already in the garage ready to go when they showed up. All they did was install what I bought and the tub. We purchased the tub and backsplash from them. 3 days and close to 6 and half thousand dollars later they finished. Again I'm happy with the bathroom but my bank account was not. I wouldn't normally complain about something I enjoy but after doing some much needed research I should have done before hand, we could have gotten the same bathroom for half that price. I went with this place because I was referred by a friend and of course I didnt ask her the price. Her bathroom was twice the size of mine so I can only imagine how much she dished out for it. I'm not saying dont have services through here but I'm also not apposed to telling some one to look elsewhere first. read more

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Really wanted to be able to give a better review but overall this is a terrible company to do business with. Customer service is the worst, zero communication between sales, office people, installers. Our sales person (who was a giant jerk from the start) quit a few days after we gave a 50% deposit to replace 12 windows. Well our write up apparently was shuffled around for awhile till we called them... they even sent us e-mails explaining that the salesperson was gone but someone else replaced him and please feel free to call should we want to proceed with our project. Umm... hello? We thought we had already hired you??? Anyway it is day 2 of our install and I am so fed up that I just want it over already. The windows are beautiful and the install guys (3 the first day, 2 the second in the rain no less) were fabulous, worked their butts off. read more

Called to have a window lock and a slider replaced which were under warranty. I was quoted a a charge of $155.00. They don't tell you that during their sales pitch. read more

We booked an appointment for a quote to remodel are bathroom. the date given was August 22, 2022 @ 6pm, three weeks after booking appointment. Well, the 22nd came and we received a phone call from the representative that was booked for the quote. Call and message came in at 5:15pm and I didn't see the call till shortly after 5:30pm. Representative explained he had a headache and didn't feel like driving so was cancelling the appointment and would like to reschedule at a time that was more convenient for him, and these times wouldn't work for our schedule. Called the office and spoke to someone that explained someone would call back. Didn't receive a call back so I called back again only to be told again that a manager would call me back. I have made more than enough attempts to speak to someone but as of today's date no response. Heck of way to run a business. read more

Ralph and the crew showed up as scheduled, (masks on), and did a great job! They were all professional, friendly, courteous and most of all, efficient. The quality of workmanship and materials used are high quality. I highly recommend Comfort Windows and plan to have them do additional work at my home. Tom C. read more

I purchased new storm doors two years ago that allegedly come with a lifetime warranty. We had problems last summer; first nice weather where we could use the screens and the windows wouldn't stay up. It took until fall to have new parts delivered. Ok, no problem. This past spring/summer we were traveling and couldn't use the screens when we were home due to smoke/air quality. When we finally did try using them, the windows wouldn't stay up..again. I called over six weeks ago and am STILL waiting for someone to simply call me back. I can be patient about waiting for replacement parts/service but it is UNACCEPTABLE that this business would not call back after six weeks. When I have called back to check on the status of my request, I was told I was on a "high priority list" and someone would call me; when called again (because I still hadn't received a phone call after 5 weeks) I was directed to the manager's voicemail. I waited one more week but nothing. has. happened. Do not purchase anything from this company or hire them to do any installation. They will never come to help you again if you have a problem. Lifetime warranties are meaningless if you won't repair broken products or have even the decency to call your customers back. read more

We had our house completely upgraded with all new windows! Your workers made it look so easy. They were prompt, did an awesome job, and left no mess whatsoever. We have very happily discovered that the new windows keep our house warmer in the winter, and cooler in the summer. The sound proofing is unbelievable. We love them. read more

I have been dealing with Comfort Windows for 15 months trying to get them to complete a job i paid over $7,000.00 for. 7 windows for my sunroof was supposed to be completed by September 2020. Here we are 1 year later and I'm still going back and forth with them over everything from torn screens, caulking that was never done, peeling paint on tracks and loose drip edges. Would never recommend this company and will report them to the BBB, News for Action and possibly end up in Small Claims Court. They are a nightmare. Only gave 1 star because I had to do it to post my review. read more

Worst customer service from the sales department. Upon noticing that they installed the wrong windows. They told me too bad that's what the contract stated. although on the contract it was abbreviated for side sliding Windows not double hung like I asked for. Their answer to me not being able to put an air conditioner in the window of a $1,500 installation is to add some pieces of PVC board to trim out the hole so it looks like s***. Not happy with the company and will never do business with these assholes again. I wish I could rate the company zero Stars. Incompetence read more

We had Comfort Windows installed when the original owner was alive. They did a great job. However after a few years the gas in the windows causes the windows to look cloudy. No amount of cleaning does ant good. read more

Do NOT order doors from this company! They are the absolute worst!!! We ordered interior doors from them back in March of 2020 and just had them installed in October 2020 and out of 16 doors only 3 weren't damaged! They came again this week to replace all the damaged doors and only 2 were good out of all the ones they brought! Now we have to wait months to get the replacements and take off work again and pray those doors aren't damaged too! Thanks for nothing! Huge waste of money and our time!!! read more

Over the last 5 years, I've had dozens of quotes for various work around my house in the Rochester NY area. I've never had a worse experience than I had yesterday (10/29/13) when Patrick came to my house to estimate a sliding glass door. I explained that it wasn't an expensive house and I was looking for the cheapest sliding door option he could offer. First quote was $3300! He then quoted another door at $1668 and finally a 3rd door at $1163. Unfortunately, this guy was worse than the worst used car salesman I've dealt with. He was rude and insulting. When I told him I was planning to get a couple more quotes, he told me this deal was good for 2 minutes. I again said I had more estimates coming and he said "I understand, some people just can't make a decision." On the way out he said "I'd say it was a pleasure to meet you, but I'd be lying". I can't believe someone like this is out representing this company. I honestly think I would have gone for the final estimate of $1163 if this guy wasn't such a jerk. Unfortunately I won't be able to do business with Comfort Windows nor can I recommend them to anyone else. read more

I called Comfort Windows to have three windows installed in my house. The receptionist was courteous and we set up a time and date for a free estimate. They were on time and informative. They sent two installers over and they were also on time and very courteous. It took them a little over 3 hours to install the windows and they were very clean and left no mess whatsoever. I need more windows installed next year and I plan on going back to Comfort Windows. read more