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    Cricket Wireless Authorized Retailer

    3.0 (2 reviews)
    Closed 10:00 am - 7:00 pm

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    Verizon

    Verizon

    (15 reviews)

    $$

    Neighborhood of the Arts

    Professional informed thoughtful service. Mike looked up my account and quickly verified I had…read moreinsurance for my Apple 14 Pro Max ( I had been told at another location I didn't). $100 replacement or I could upgraded with.$835 credit for my damaged phone ( had been told my credit would be much lower because of the damaged back screen). We went out to my car with 2 of the 8 selected by Mikecto make sure one would work on the charging pad in my Mazda ( when I asked at another location I suggested 2 that they didn't have and that was the end of it. Suggested a polymer screen protector instead of glass which had scratches and fractures on it with all my other phones. Also purchased a usb c plug in adapter that shuts off when phone is fully charged. All in my amount including accessories was $190 cheaper and included taxes and info transfer to the new phone. The other quote from the other location did not include any of the accessories. When I went to bring my old phone in Kevin helped me and had to spend time straightening out the issue created at the other store I left as the "rep" at that location had not cancelled the other trade in or bank transaction. Bravo for the a university Verizon location. This is what customer service should look like.

    Billy is a very impressive member of the University Avenue Verizon team! He was welcoming,…read morethoughtful and persistent in accommodating my issues. He is clear and articulate in explaining things, which I found very helpful. He executes customer service making you feel like he is there to serve you. He solved all of my concerns that were complicated and smiled throughout the process. Verizon is lucky to have him!

    Verizon

    Verizon

    (11 reviews)

    $$

    I love the new location of Verizon, and its employees. My first visit was with DAVID, and he was…read morevery helpful. Managed to get my BF and I both in new upgrades for a remarkable price. He even found us a discount on our plan. That works bested for our new financial circumstances. I had to go out on disability. Our 2nd visit came a few weeks later. We met with Denzel. He was equally amazing. I loved how professional, personable, well dressed he was. The visit came about because our bill was wrong. It was nothing David did wrong. Corporate were the ones who messed it up. Denzel was able to get it worked out quickly, and we were back on our way. I have 4 stars, only because we had to return, due to our bill. But I was glad to get a. Employee like Denzel who was a take charge kind of person

    When my phone was on its last legs, I stopped in to this Verizon store to see what the problem was…read moreand if it could be saved. Of course it couldn't, but that's no fault of the store representatives. I worked with Frank, who explained my options for getting a replacement phone through my insurance vs. buying a new one, and didn't try to upsell me on the latest model. He patiently transferred all of my photos and contacts over from my old phone and made sure I knew how to access older files. It would be nice if there were more case options available for my LG phone (all that was available in store was a utilitarian black rubber case), but I was able to find a decorative one on Amazon. The store was also out of screen protectors on the day I went in, so I had to return the next day. Spending money on unexpected phone repairs or upgrades is never fun, but the employees at this location made it pretty painless.

    Verizon

    Verizon

    (12 reviews)

    $$$$

    Update: with written explanations Bank of America finally removed the $266.64 charge from this…read morehorrendous experience at the Verizon store at 3349 Monroe Ave almost a month later. My phone trade in was finally released from my visit to 3359 Monroe Ave fiasco 2 weeks ago. The silver lining to that was I received $155 more for my trade in at the Verizon Business Center at Culver and University. All three employees I worked with: Mike Kevin and Curtis were great. Avoid the other location!

    Went in to this store for tech support. (I didn't realize they don't do any tech support--just…read moresales I guess??) The man who I spoke with was so rude to me. I tried to explain what I had done so far in terms of troubleshooting the issue and researching on the internet. He told me "well I don't work for the internet." (okay....) I said, "apparently this is a pretty common issue with the newer phones that have eSIM cards." His reply: "What do you want me to do about it?" I mean, "help me, maybe?" I've never felt so disrespected for doing nothing but walking into the same store where I had gotten my phone less than 2 months prior, asking for help. Wow. Oh, and the kicker is that I was right. The tech issue was indeed the eSIM card, which needed reprovisioning. This man had just never heard of the issue, and so I guess he decided to be ultra rude to me to cover his own inadequacies. Someone with his people skills should should not be in customer service field at all. I would seriously go anywhere else other than this store. I am planning to switch cell companies when my current phone is paid for--that's how disrespected I felt after this "conversation." It was my bad for not realizing they don't do tech support, but he could have just told me that. Something like, "oh, I see. I think this issue goes beyond what we typically do in the store. I suggest you call our tech line, at this number..." I had thought it would just be easier and nicer to go into our "local" store than talking to a robot online. I guess robots are just nicer these days...

    Cricket Wireless Authorized Retailer - mobilephones - Updated May 2026

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