Great customer service. Explained everything that I needed to know to get a new phone.read more

From the owner: Visit the T-Mobile store in Rochester and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 100 Marketplace Drive 530 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Terrible customer service. Foreign agent promised one price and was charged much more. They denied…read moreit. After 20 years with them I switched to AT&T and am never dealing with Verizon again!

Customer Service is minimal if not forced. We were in 01/06 wanting to upgrade and trade in our…read morephones. Our selected phones were not in stock, so we were told and they needed to be ordered; we would receive them within 3-5 business days. False infomation! After several calls to Customer Service we were told 01/15. NOPE, order has not yet shipped and is still pending expect them on 01/23. We then drove to the Brockport office on Transit where the Customer Service was EXCELLENT. The representative straighten everything out for us and we LEFT WITH NEW PHONES.

Professional informed thoughtful service. Mike looked up my account and quickly verified I had…read moreinsurance for my Apple 14 Pro Max ( I had been told at another location I didn't). $100 replacement or I could upgraded with.$835 credit for my damaged phone ( had been told my credit would be much lower because of the damaged back screen). We went out to my car with 2 of the 8 selected by Mikecto make sure one would work on the charging pad in my Mazda ( when I asked at another location I suggested 2 that they didn't have and that was the end of it. Suggested a polymer screen protector instead of glass which had scratches and fractures on it with all my other phones. Also purchased a usb c plug in adapter that shuts off when phone is fully charged. All in my amount including accessories was $190 cheaper and included taxes and info transfer to the new phone. The other quote from the other location did not include any of the accessories. When I went to bring my old phone in Kevin helped me and had to spend time straightening out the issue created at the other store I left as the "rep" at that location had not cancelled the other trade in or bank transaction. Bravo for the a university Verizon location. This is what customer service should look like.

Billy is a very impressive member of the University Avenue Verizon team! He was welcoming,…read morethoughtful and persistent in accommodating my issues. He is clear and articulate in explaining things, which I found very helpful. He executes customer service making you feel like he is there to serve you. He solved all of my concerns that were complicated and smiled throughout the process. Verizon is lucky to have him!

Horrible customer service, Hidden/Added fees and NO receipts. I came to do a simply esim activation…read morefor my OWN new iphone and was charged 45$ of added/hidden fees by Ahmad who claimed to be the store owner and who also added monthly insurance without my permission and who then lied to me that he couldn't print out a receipt of the transaction. Don't go here he will overcharge you and then make up a story about it.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Rochester store today.

I love the new location of Verizon, and its employees. My first visit was with DAVID, and he was…read morevery helpful. Managed to get my BF and I both in new upgrades for a remarkable price. He even found us a discount on our plan. That works bested for our new financial circumstances. I had to go out on disability. Our 2nd visit came a few weeks later. We met with Denzel. He was equally amazing. I loved how professional, personable, well dressed he was. The visit came about because our bill was wrong. It was nothing David did wrong. Corporate were the ones who messed it up. Denzel was able to get it worked out quickly, and we were back on our way. I have 4 stars, only because we had to return, due to our bill. But I was glad to get a. Employee like Denzel who was a take charge kind of person

When my phone was on its last legs, I stopped in to this Verizon store to see what the problem was…read moreand if it could be saved. Of course it couldn't, but that's no fault of the store representatives. I worked with Frank, who explained my options for getting a replacement phone through my insurance vs. buying a new one, and didn't try to upsell me on the latest model. He patiently transferred all of my photos and contacts over from my old phone and made sure I knew how to access older files. It would be nice if there were more case options available for my LG phone (all that was available in store was a utilitarian black rubber case), but I was able to find a decorative one on Amazon. The store was also out of screen protectors on the day I went in, so I had to return the next day. Spending money on unexpected phone repairs or upgrades is never fun, but the employees at this location made it pretty painless.

I am Honored to give feedback for Jenifer at the METROPCS location (673 Monroe Rochester NY 14620)…read more m'Lady, Jenifer is the very definition of - 'The Greatest Customer Service Representative' - In any Cell phone company, I have been a part of!!! Jenifer, is Very Caring and Understanding, she is very Honest with me no matter what, Kind, Respectful!!!! (which is huge with me) Jenifer is Personable and very sincere. She always greets me with a smile! She goes out of her way to help me every time! As I have waited in the store for my turn in line, I most happily report that seeing and listening to her talk to her customers with Caring and Respect. She is very knowledgeable!!! The best!!! If she doesn't know it how to help or have the answer, she'll work with you to the very end!! Jenifer is very well mannered, I am proud to be a Paying customer and be part of MetroPCS. Now, after the greatest customer service Representative! Jenifer!!! is working with me all these months and now I have the most confident faith in MetroPCS - I humbly say Thank You!!! m'Lady Jenifer! and If Your reading this! I just want to say Thank You!!! Gracias!!!! Merci Boucoup!!!!! from the bottom of my heart! You are {"Simply The BEST!" - Tina Turner} I appreciate you! Soberly Yours, Pablo Angelus U

From the owner: Switch today & enjoy America's largest 5G network.read more

Kingsley was great! Just got the new 17 pro phone and it was not responding. Made an appointment…read moreand to come back when a tech was on duty. Kingsley greeted us with a friendly welcome and thanked me for taking a video of the problem. One hour later my phone was fixed. Lots of employees all seem very helpful.

GREAT CUSTOMER SERVICE!!! -NOT!!!!! Went to the Apple Store today- no customer service. Brand new…read moreIphone 17 in my hand. Walked in, explained that I needed assistance with an Iphone to Iphone transfer and was sent over to sit at a table, no one came over to see if I needed assistance. Meanwhile others are being help that came in after me. Finally I went back up to ask a representative, she looked at my phone (as I was able to figure it on my own somewhat as I was sitting there), she said yep you are all set. I said okay everything will transfer from old phone to the new one and she said yes. I said okay thank you. No reply from the employee. Now I get home have tried the transfer now about 5x and it keeps failing to transfer. Thanks a lot for nothing Apple Store

Update: with written explanations Bank of America finally removed the $266.64 charge from this…read morehorrendous experience at the Verizon store at 3349 Monroe Ave almost a month later. My phone trade in was finally released from my visit to 3359 Monroe Ave fiasco 2 weeks ago. The silver lining to that was I received $155 more for my trade in at the Verizon Business Center at Culver and University. All three employees I worked with: Mike Kevin and Curtis were great. Avoid the other location!

Went in to this store for tech support. (I didn't realize they don't do any tech support--just…read moresales I guess??) The man who I spoke with was so rude to me. I tried to explain what I had done so far in terms of troubleshooting the issue and researching on the internet. He told me "well I don't work for the internet." (okay....) I said, "apparently this is a pretty common issue with the newer phones that have eSIM cards." His reply: "What do you want me to do about it?" I mean, "help me, maybe?" I've never felt so disrespected for doing nothing but walking into the same store where I had gotten my phone less than 2 months prior, asking for help. Wow. Oh, and the kicker is that I was right. The tech issue was indeed the eSIM card, which needed reprovisioning. This man had just never heard of the issue, and so I guess he decided to be ultra rude to me to cover his own inadequacies. Someone with his people skills should should not be in customer service field at all. I would seriously go anywhere else other than this store. I am planning to switch cell companies when my current phone is paid for--that's how disrespected I felt after this "conversation." It was my bad for not realizing they don't do tech support, but he could have just told me that. Something like, "oh, I see. I think this issue goes beyond what we typically do in the store. I suggest you call our tech line, at this number..." I had thought it would just be easier and nicer to go into our "local" store than talking to a robot online. I guess robots are just nicer these days...