Horrible experience. Went in for a new phone case and screen protector. Employee applied screen protector on on phone before telling me it was a privacy screen, he never asked if I wanted a privacy screen he also gave me no other option. I Absolutely do not want a privacy screen protector (I often use my phone to watch stuff with other people)but because the screen protector was already on my screen, I accepted it because I thought it wouldn't otherwise affect my phone. I later discovered that the screen protector has made my front facing camera for, practical purposes, unusable, the image is very blurry. I called the store to report the issue I was having. Manager was very rude and dismissive, he spent most of the conversation gaslighting me, trying to convince me that I had damaged my phone. Eventually he conceded that the issue is the screen protector, but that that this was still my fault because I didn't stop him from putting it on my phone(again he did not tell my it was a privacy screen protector until after it was installed, he also told me it would not otherwise affect my phone). He made a point of letting me know that it is against company policy to provide refunds or exchanges, but he said he'd 'do me a favor' and 'help me out' by putting in the correct screen protector. This individual has already installed a product on my phone that I did not want and without my permission, I simply do not trust him to touch my phone again. Also it's not 'doing someone a favor' when a place if business corrects mistakes made by its own employees. read more
