I was very impressed with this location. I was also very happy that it is a real Verizon and not a…read morecellular sales location. The location itself is super convenient with it being in Pittsford plaza near GNC and Chipotle. Since it is in Pittsford plaza there is ample parking but since it is near the Cheesecake Factory it can be hard to find a spot at dinner time. The store is immaculate. It even still smells new. It is very open and clean and you can easily see everything they offer. The one bad thing about the layout is that there is a wall in the front that hides the sight line to the back of the store and you have to go to the back to sign in. The staff is very friendly and helpful. On my first trip I was helped by John who sold me the phone and went over the phone aspects. I had to order it and he was very kind to allow me to have the phone sent to the store instead of my apartment because i didn't want it hanging out if I wasn't home. On my second trip when I was picking up my phone I was helped by Quest. He was also very friendly and funny. He was super helpful and I never felt like I was being rushed in the process since I was there are closing time. I was also happy he didn't try to up sell me on any kind of protection or insurance. He knew I had thoughts in my mind already and didn't try to change those thoughts. This location also offers smartphone classes so this way of you are making the switch for the first time you can figure out how to use it. A few things that kept me from giving a 5 star review: there isn't enough customer seating when you have to wait. I had a long wait and unfortunately had to stand through most of it. I also wish that when you are working with someone there was a place for us to sit and not stand. Sometimes the process can take a long time and it would be nice to take a seat. I was also very disappointed that the games they download onto the iPads are demos. I was trading in my phone so it was back to factory settings so I had nothing to amuse me for the long wait. It got really boring. Lastly, this may be a problem with my brain but my phone was taking a very long time to back up from the cloud so Quest and I decided it would be best for me to set my phone up at home. I was told that all I had to do was the get it all backed up and I'd be set to use my phone. I thought that was the case but I was wrong. You have to activate the phone (Duh, I know). I never thought about having to do it because I was told that I would be all set so I figured it had been done already at the store but it wasn't. I was very confused about why my phone wasn't working for many hours. Thankfully my husband has a brain and alerted me to my mistake. Overall, this is a great location and I totally recommend it. This is the location Adam and I will continue to use in the future.

Update: with written explanations Bank of America finally removed the $266.64 charge from this…read morehorrendous experience at the Verizon store at 3349 Monroe Ave almost a month later. My phone trade in was finally released from my visit to 3359 Monroe Ave fiasco 2 weeks ago. The silver lining to that was I received $155 more for my trade in at the Verizon Business Center at Culver and University. All three employees I worked with: Mike Kevin and Curtis were great. Avoid the other location!

Terrible service at the Monroe location. It always is. Overpriced product. Cancelling TV service…read moredue to inability to watch US Tennis Open. I switched to Roku.

Came in and out. At this time its easy later in the day it's tough but friendly service. They…read moreexplained everything and did some changes on my plan without a problem.

Terrible customer service. Foreign agent promised one price and was charged much more. They denied…read moreit. After 20 years with them I switched to AT&T and am never dealing with Verizon again!

Horrible customer service. I went in to ask about upgrading my phone and the salesperson refused to…read moretalk to me because apparently I'm not an authorized user on the account... Which I am according to the AT&T store in nearby Perinton which had no problem working with me last week. It boggles my mind that they completely dismissed me and wouldn't even answer some non-account-based questions... Came home and bought my new phone on Amazon.

Bad service and poorly trained staff at this AT&T store at the Eastview Mall, Victor NY. Female…read morenamed Krystal was rude from the moment my daughter and I entered the store. I kindly asked for help on possible mobile phone upgrade options and without lifting her eyes to even acknowledge us, she looked up from her tablet to stare at another young man, who then offered to help us. (Very rude to this young man.) Although this young man at least stood up out of his chair to review phones, when we asked about phone plans he did not explain options well...not sure if he was still in training or just not a good communicator... we asked a few more questions on plans with unlimited data, she then spoke over him while she was still sitting in her chair and her head down, never greeted us the entire time, and very rudely said if we didn't like the plan offered, we could go somewhere else! Unbelievable!! Horrible customer experience!!!!

So I'm not sure why I never wrote a review for this location before!…read more This is now my go-to store since the East Avenue one closed. It's conveniently located in the same plaza as Whole Foods, which makes errands a little easier. The staff here are always friendly and helpful. They assisted me when I upgraded my phone earlier this year (2025) and recently helped with an issue regarding my husband's phone. I also asked about the over-55 discount on my bill, and they were able to take care of that. If you have insurance on your phone, they can usually handle it in-store too. All around, a solid and reliable location with great customer service.

This Review is regarding T Mobile store on Jefferson Rd. in Henrietta. The staff and t mobile as a…read morecompnay are horrible. not only are they liars but bill people fraudulently. We set up autopay that Worked for the first month but then didnt. The staffed claimed my bank must have put a hold on it but bank did not. They charged us an extra $15 and wont refund it. They also took a random $20.17, fruadulently and won't refund it. They blamed my bank for that too. Not to mention them sending me an iphone 17 "by mistake", sending me a fruadulent shipping label, expecting me to send the phone back. Luckily, I'm not an idiot and took the phone back to the store. Im sure they would have billed me $1100 for the phone I never ordered. T mobile should be put out of business.

Kingsley was great! Just got the new 17 pro phone and it was not responding. Made an appointment…read moreand to come back when a tech was on duty. Kingsley greeted us with a friendly welcome and thanked me for taking a video of the problem. One hour later my phone was fixed. Lots of employees all seem very helpful.

I recently purchased a new Apple Watch at the Eastview Mall store and was helped by Jackie - who…read morewas terrific. Her assistance/customer service was 5-Star!

Great customer service. Explained everything that I needed to know to get a new phone.read more

From the owner: Visit the T-Mobile store in Rochester and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 100 Marketplace Drive 530 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Matt was great. I was in town for work and my laptop wouldn't turn on. I called Matt and he was…read moreable to troubleshoot and fix the problem for me within the hour.

When you first walk into PC & Wireless you immediately get a sense that you are in good hands with…read moreMatt. He is a good listener and a problem solver who seems to make it his mission to make you happy. He really cares about helping you out. I was very impressed with his quick solution for the major computer problem I brought into the shop. During that interaction I mentioned another nagging issue that needed attention and he offered to solve that for me remotely. A few days later Matt remoted into my PC at home and in a short time solved, my second issue -- a problem that had bothered me for years. He is efficient, professionally knowledgeable and personally likeable. He has become my "go to" person whenever I need serious technology help or just a few questions answered.

I warn VERY strongly against hiring Druk…read more Druk was very pleasant when I reached out and quick to ensure that he could repair my phone screen. I paid him over $200 to repair it on site. That night, I noticed that the phone screen would turn dark while using it. By the next day, the screen was completely inoperable. As I pressed the side buttons trying to turn it off (because the screen was now totally blank) my phone called 911 and ALL of my emergency contacts. Because the screen didn't work, I could not stop the calls and had to talk to all of these people to explain- pleading with them not to send the police or paramedics. I made an appointment at the Apple Genius Bar ASAP and paid $360 for Apple to remove the counterfeit screen from Druk and replace it with a working one. I was informed that the counterfeit screen fom Druk was not even sealed onto the phone correctly. Even worse, when I called Druk, he refused to refund me. BUYER BEWARE: if you choose to spend $200 with Druk, you will have to spend at least $360 or more to repair his "work" with a dealer who actually knows what they're doing.

they fixed my iPhone for much less than Best Buy offered and they finished in 20 minutes ! very…read moreprofessional.