I warn VERY strongly against hiring Druk…read more Druk was very pleasant when I reached out and quick to ensure that he could repair my phone screen. I paid him over $200 to repair it on site. That night, I noticed that the phone screen would turn dark while using it. By the next day, the screen was completely inoperable. As I pressed the side buttons trying to turn it off (because the screen was now totally blank) my phone called 911 and ALL of my emergency contacts. Because the screen didn't work, I could not stop the calls and had to talk to all of these people to explain- pleading with them not to send the police or paramedics. I made an appointment at the Apple Genius Bar ASAP and paid $360 for Apple to remove the counterfeit screen from Druk and replace it with a working one. I was informed that the counterfeit screen fom Druk was not even sealed onto the phone correctly. Even worse, when I called Druk, he refused to refund me. BUYER BEWARE: if you choose to spend $200 with Druk, you will have to spend at least $360 or more to repair his "work" with a dealer who actually knows what they're doing.

they fixed my iPhone for much less than Best Buy offered and they finished in 20 minutes ! very…read moreprofessional.

I had to activate my new phone and transfer my old phone's data to the new one. Dreece was…read morefriendly, extremely helpful and went above and beyond to advocate for me to get a good monthly plan. He had it all done much sooner than the expected time and was great in answering all of my questions.

From the owner: At Roc Cellular, our goal is clear: to become the best cellular communications & electronics store…read morein the Rochester area. To do that, we provide an unrivaled selection of the best quality gadgets, expert knowledge and extraordinary customer service with some of the most competitive prices. If you'd like to purchase a new cell phone or tablet, flat screen TV, start new prepaid service or repair your iPhone or iPad, we would love to earn your business. If you're tired of deciding between paying the outrageous prices of Big Box Stores or dealing with the risk of shopping online, choose ROC Cellular. Shop locally & never pay MSRP again!

Pleezzz come BACK. I've been treated well each time I've required assistance with my phone's.read more

got my battery replaced about a year ago and now its all swollen up love this place but I was…read morehopeful they would fix this under warranty but now the business is closed. Apple Original battery wouldn't swell in a year and under 300 charges.

Spectrum recently sent me a new bill with a 20% increase. As Verizon had just come into our…read moreneighborhood with fiber optic cable service at a little less than half of what the new amount Spectrum would be charging, I called Spectrum today to inquire about cancelling my service. I started with the cancellation process. I explained to the representative who was perhapsone of the NICEST customer service people I had ever come across our situation, our age (seniors both), the pricing alternative offered by Verizon and within minutes, he applied loyalty rewards to lower our bill to less than what Verizon would charge for the new service. How about that. Friendly service AND a discount. Couldn't ask for anything better.

Stop lying that you use fiber optic…read more Because you don't further more you also need to start hiring responsible people and make your employees take sensitivity course not online Plus take de escalation training You also need to come down on your prices Green light network 500 megabytes is $55 Frontier also $55 same as green light Hulu tv $89.99 Fubo tv 89.99 You tube tv 82.99 Frontier phone $35.00 a month

Had questions about my phone and Nicholas helped me. Very professional and helpfulread more

When I came in to upgrade my phone, they kept trying to upselling me and asked me multiple times if…read moreI wanted to add a line to our plan. I kept telling them no despite the constant pushing. I just checked my bill and they added the extra line anyways. Called customer service and they refused to refund for the line I didn't add. Take your business elsewhere, don't get scammed by them like I did.

Don't expect your phone to be refunded with ease if they break it. I have a long story but it…read moredoesn't fit in the text here. They are manipulative scammers, they broke both of my cameras and only when they broke the front one was I refunded, with an argument. I got my money refunded, but they put someone else's broken screen on my phone instead of my old broken screen. When I told them that, they replied "does it matter." This business is a joke

On August 20 my son went and try to see about purchasing a phone case and a screen protector and…read moreonce he saw it and everything and had a second thought about it he kept telling the gentleman I do not want it it's too expensive and a gentleman continue to ignored my son and put on the case and put on the screen protector and as soon as he acknowledged my son my sons like I do not want it and he's like we know returns we know refunds and started speaking Arabic after a while my son asked for a receipt and the cashier plainly ignored him and went on to help other customers without providing my son for a receipt or with his money back so my son felt forced to have to pay I went today and I try to return everything and he continue to say I cannot return there's no refunds and I kept explaining to him that he ignored my son yesterday when my son was trying to tell him that he did not want the item and continued going he came on to say you need to contact my store manager or you need to contact another representative for them to figure it out and I keep explaining to him I understand the no refunds I understand the case I understand all that but you should be able to return it because you ignored my son when he told u to stop that he didn't want it before u even out the actual screen protector on this Guy didn't even provide him a receipt for nothing as soon as you took the money from him you plainly just ignored him so here I am having to try n figure all this out and he goes on to speak in Arabic and say god knows what

Horrible. I bought a phone case from here and it literally broke 2 seconds after I bought it. $27…read morefor a piece of shit phone case from SHEIN. Then when I asked for a refund he tried saying I couldn't because I payed with a card. After a while of arguing he finally gave me my refund but this service is unacceptable. If you go to the mall just avoid any of these phone stores. They sell over priced junk and it's not worth any of your time.

The most understanding & compassionate workers. Go here if you need an excellent phone that won't…read morebreak your bank.

I was very impressed with this location. I was also very happy that it is a real Verizon and not a…read morecellular sales location. The location itself is super convenient with it being in Pittsford plaza near GNC and Chipotle. Since it is in Pittsford plaza there is ample parking but since it is near the Cheesecake Factory it can be hard to find a spot at dinner time. The store is immaculate. It even still smells new. It is very open and clean and you can easily see everything they offer. The one bad thing about the layout is that there is a wall in the front that hides the sight line to the back of the store and you have to go to the back to sign in. The staff is very friendly and helpful. On my first trip I was helped by John who sold me the phone and went over the phone aspects. I had to order it and he was very kind to allow me to have the phone sent to the store instead of my apartment because i didn't want it hanging out if I wasn't home. On my second trip when I was picking up my phone I was helped by Quest. He was also very friendly and funny. He was super helpful and I never felt like I was being rushed in the process since I was there are closing time. I was also happy he didn't try to up sell me on any kind of protection or insurance. He knew I had thoughts in my mind already and didn't try to change those thoughts. This location also offers smartphone classes so this way of you are making the switch for the first time you can figure out how to use it. A few things that kept me from giving a 5 star review: there isn't enough customer seating when you have to wait. I had a long wait and unfortunately had to stand through most of it. I also wish that when you are working with someone there was a place for us to sit and not stand. Sometimes the process can take a long time and it would be nice to take a seat. I was also very disappointed that the games they download onto the iPads are demos. I was trading in my phone so it was back to factory settings so I had nothing to amuse me for the long wait. It got really boring. Lastly, this may be a problem with my brain but my phone was taking a very long time to back up from the cloud so Quest and I decided it would be best for me to set my phone up at home. I was told that all I had to do was the get it all backed up and I'd be set to use my phone. I thought that was the case but I was wrong. You have to activate the phone (Duh, I know). I never thought about having to do it because I was told that I would be all set so I figured it had been done already at the store but it wasn't. I was very confused about why my phone wasn't working for many hours. Thankfully my husband has a brain and alerted me to my mistake. Overall, this is a great location and I totally recommend it. This is the location Adam and I will continue to use in the future.

Update: with written explanations Bank of America finally removed the $266.64 charge from this…read morehorrendous experience at the Verizon store at 3349 Monroe Ave almost a month later. My phone trade in was finally released from my visit to 3359 Monroe Ave fiasco 2 weeks ago. The silver lining to that was I received $155 more for my trade in at the Verizon Business Center at Culver and University. All three employees I worked with: Mike Kevin and Curtis were great. Avoid the other location!