So colorful and friendly!! What a great place! All the staff and teachers seem to care about each…read moreperson that enters their doors. Yesterday I saw the staff interacting with older adults that were arriving for class and seemed confused, and they were made to feel so welcome!

From the owner: Spectrum Creative Arts is an arts education and therapy center in Pittsford, NY, providing services…read moreto individuals of all ages and all abilities. In addition to offering both typical instruction and therapy services in music, visual arts, theatre, and dance, we lead a variety of programs and workshops for artists in the community.

I was very impressed with this location. I was also very happy that it is a real Verizon and not a…read morecellular sales location. The location itself is super convenient with it being in Pittsford plaza near GNC and Chipotle. Since it is in Pittsford plaza there is ample parking but since it is near the Cheesecake Factory it can be hard to find a spot at dinner time. The store is immaculate. It even still smells new. It is very open and clean and you can easily see everything they offer. The one bad thing about the layout is that there is a wall in the front that hides the sight line to the back of the store and you have to go to the back to sign in. The staff is very friendly and helpful. On my first trip I was helped by John who sold me the phone and went over the phone aspects. I had to order it and he was very kind to allow me to have the phone sent to the store instead of my apartment because i didn't want it hanging out if I wasn't home. On my second trip when I was picking up my phone I was helped by Quest. He was also very friendly and funny. He was super helpful and I never felt like I was being rushed in the process since I was there are closing time. I was also happy he didn't try to up sell me on any kind of protection or insurance. He knew I had thoughts in my mind already and didn't try to change those thoughts. This location also offers smartphone classes so this way of you are making the switch for the first time you can figure out how to use it. A few things that kept me from giving a 5 star review: there isn't enough customer seating when you have to wait. I had a long wait and unfortunately had to stand through most of it. I also wish that when you are working with someone there was a place for us to sit and not stand. Sometimes the process can take a long time and it would be nice to take a seat. I was also very disappointed that the games they download onto the iPads are demos. I was trading in my phone so it was back to factory settings so I had nothing to amuse me for the long wait. It got really boring. Lastly, this may be a problem with my brain but my phone was taking a very long time to back up from the cloud so Quest and I decided it would be best for me to set my phone up at home. I was told that all I had to do was the get it all backed up and I'd be set to use my phone. I thought that was the case but I was wrong. You have to activate the phone (Duh, I know). I never thought about having to do it because I was told that I would be all set so I figured it had been done already at the store but it wasn't. I was very confused about why my phone wasn't working for many hours. Thankfully my husband has a brain and alerted me to my mistake. Overall, this is a great location and I totally recommend it. This is the location Adam and I will continue to use in the future.

Update: with written explanations Bank of America finally removed the $266.64 charge from this…read morehorrendous experience at the Verizon store at 3349 Monroe Ave almost a month later. My phone trade in was finally released from my visit to 3359 Monroe Ave fiasco 2 weeks ago. The silver lining to that was I received $155 more for my trade in at the Verizon Business Center at Culver and University. All three employees I worked with: Mike Kevin and Curtis were great. Avoid the other location!

Spectrum recently sent me a new bill with a 20% increase. As Verizon had just come into our…read moreneighborhood with fiber optic cable service at a little less than half of what the new amount Spectrum would be charging, I called Spectrum today to inquire about cancelling my service. I started with the cancellation process. I explained to the representative who was perhapsone of the NICEST customer service people I had ever come across our situation, our age (seniors both), the pricing alternative offered by Verizon and within minutes, he applied loyalty rewards to lower our bill to less than what Verizon would charge for the new service. How about that. Friendly service AND a discount. Couldn't ask for anything better.

Stop lying that you use fiber optic…read more Because you don't further more you also need to start hiring responsible people and make your employees take sensitivity course not online Plus take de escalation training You also need to come down on your prices Green light network 500 megabytes is $55 Frontier also $55 same as green light Hulu tv $89.99 Fubo tv 89.99 You tube tv 82.99 Frontier phone $35.00 a month

my wifes internet died last week and she was working so i called. i called it in and a tech…read more (christopher ) showed up at 7:30 pm, he was very pleasant, and knowledgeable and explained what he was doing. he checked the outdoor line and discovered a melted connector. he repaired it and got the system running again. he then rechecked the line and told me to call the electric co. because there was very high amps on the line. the electric co. came about 10:30 pm and found a problem with their line which was affecting the internet line and could have be come unsafe. the next a.m. a spectrum tech even did a follow-up to make sure the problem was solved . a 5 star rating to spectrum AND christopher for there good service and repair could not have asked for a better service call. mike a. hilton

For 21 I had in and rarely had an issue ever. They did overcharge me grossly for basic Internet…read more Now that I'm in Tennessee since August of last year, they have physically been to my place. It will be 21 times today. as someone who works from home and relies on Internet, It is deplorable. I live in a rural area and are only game in town with wired internet right now so I have to put up with their poor service.

It has been 5 years of endless convos with support techs, filing service complaints, testing…read moredevices, buying new equipment, replacing indoor cables/connections/outlets/surge protectors, repairing outdoor switch boxes/underground cables etc etc ... now I have to rent more equipment at my cost in order to get the advertised internet performance! From: "Bazurto, Jose" Jose.Bazurto@charter.com Date: June 18, 2018 at 4:21:26 PM EDT Cc: "Mansfield, Dirk R" Dirk.Mansfield@charter.com Upon reviewing your account, you are currently on our Spectrum Internet Plan. With Spectrum Internet, you are expected to receive internet speeds of up to 100 mbps download and up to 10 mbps upload. Speeds may vary depending on the type of device that is being utilized and its surroundings. During our most recent visit, our field ops representative was able to achieve speeds up to 100 mbps download and 10 mbps upload wired and wirelessly directly to our Spectrum modem and router. When we incorporated your third-party router, we were only able to achieve speeds up to 80 mbps download wired and 50 mbps download wirelessly. With this we were able to determine that your third-party router is limiting the speeds that you are subscribed to. We recommend to utilize a compatible router that is able to take full advantage of our fastest internet speeds or you are more than welcome to receive a fully compatible router from Spectrum at a rate of $5.00 per month, added to your current plan. We do understand from your last E-mail that you are considering to cancel our Spectrum Internet services. I do apologize, as I am unable to perform this action via E-mail. This type of request does need to happened in-person at any of our nearby Spectrum locations or over the phone at 1-855-707-7328. I can also arrange for a member of Spectrum to reach out to at you at your earliest convenience, if so, please provide me the best telephone number and time for them to speak with you. In order to discuss your Spectrum account further, we would be more than happy to speak with you over the phone at your earliest convenience. Please contact me at the phone number included in the signature below or contact Dirk Mansfield at (336) 217-3370. If you received our automated voicemail system, please leave the best contact number and time that we can reach you back at. Thank you, Jose Bazurto | Supervisor, Tech Support, Residential Internet/Voice| 336-217-3019 721 A North Regional Rd | Greensboro, NC 27409 Date: June 19, 2018 at 11:22:44 AM EDT To: "Bazurto, Jose" Jose.Bazurto@charter.com Cc: "Mansfield, Dirk R" Dirk.Mansfield@charter.com Please Tell Mike Hsu that I definitely do NOT want to set up another time to send a text to bringing our router into the comparison again. I have been waiting for Mike to call me back since May 17, 2017 and the problem is not my router. You guys are providing me with 60 mbps and charging me for 100 as seen in this attached speed test from last night. Cancel my service, and refund me for the 5 years worth of payments I gave you. "During our most recent visit, our field ops representative was able to achieve speeds up to 100 mbps download " is a flat out lie, and your gaslighting is making me crazy. Cancel my Spectrum Internet services. I am no longer responding to your messages so please stop contacting me. I am forwarding all information the the New York Attorney General's Office lawsuit against Charter Communications and Spectrum, formerly known as Time Warner Cable, alleging they deliberately promised Internet speeds they could not deliver.

I'd give them a zero if it was possible. They are not only inept at diagnosing and resolving cable…read moreissues but their customer service agents say one thing (we'll get a technician out to you today) while their dispatchers say and do whatever they want. I've had billing issues as well. Seems that nobody in their company speaks to one another. Each department acts in a silo, thus the inconsistency and screw ups right and left. We need another to Spectrum in this town.

Longer wait time but excellent service once it was our turn. Should have more than 2 employees…read morewhen so many are waiting.

Turned in my spectrum equipment, it was a really quick and friendly transaction. Got my receipt and…read morewent on my way.

Came in and out. At this time its easy later in the day it's tough but friendly service. They…read moreexplained everything and did some changes on my plan without a problem.

Terrible customer service. Foreign agent promised one price and was charged much more. They denied…read moreit. After 20 years with them I switched to AT&T and am never dealing with Verizon again!