So colorful and friendly!! What a great place! All the staff and teachers seem to care about each…read moreperson that enters their doors. Yesterday I saw the staff interacting with older adults that were arriving for class and seemed confused, and they were made to feel so welcome!

From the owner: Spectrum Creative Arts is an arts education and therapy center in Pittsford, NY, providing services…read moreto individuals of all ages and all abilities. In addition to offering both typical instruction and therapy services in music, visual arts, theatre, and dance, we lead a variety of programs and workshops for artists in the community.

Update: with written explanations Bank of America finally removed the $266.64 charge from this…read morehorrendous experience at the Verizon store at 3349 Monroe Ave almost a month later. My phone trade in was finally released from my visit to 3359 Monroe Ave fiasco 2 weeks ago. The silver lining to that was I received $155 more for my trade in at the Verizon Business Center at Culver and University. All three employees I worked with: Mike Kevin and Curtis were great. Avoid the other location!

Went in to this store for tech support. (I didn't realize they don't do any tech support--just…read moresales I guess??) The man who I spoke with was so rude to me. I tried to explain what I had done so far in terms of troubleshooting the issue and researching on the internet. He told me "well I don't work for the internet." (okay....) I said, "apparently this is a pretty common issue with the newer phones that have eSIM cards." His reply: "What do you want me to do about it?" I mean, "help me, maybe?" I've never felt so disrespected for doing nothing but walking into the same store where I had gotten my phone less than 2 months prior, asking for help. Wow. Oh, and the kicker is that I was right. The tech issue was indeed the eSIM card, which needed reprovisioning. This man had just never heard of the issue, and so I guess he decided to be ultra rude to me to cover his own inadequacies. Someone with his people skills should should not be in customer service field at all. I would seriously go anywhere else other than this store. I am planning to switch cell companies when my current phone is paid for--that's how disrespected I felt after this "conversation." It was my bad for not realizing they don't do tech support, but he could have just told me that. Something like, "oh, I see. I think this issue goes beyond what we typically do in the store. I suggest you call our tech line, at this number..." I had thought it would just be easier and nicer to go into our "local" store than talking to a robot online. I guess robots are just nicer these days...

I recently switched carriers from Verizon to spectrum. I went to the Mt. Hope location, Terrance…read moreand Javier went above and beyond to make me feel comfortable and at ease during my switch. I had to go back serval times and they were very willing to help me out. I highly recommend going to that location again.

The absolute worst. Frequent outages at 4+ hours per. Their "technicians" must be a pack of monkeys…read morewith pliers and baseball bats, and customer service stinks. Prices are over the top. Look elsewhere immediately. I am.

For 21 I had in and rarely had an issue ever. They did overcharge me grossly for basic Internet…read more Now that I'm in Tennessee since August of last year, they have physically been to my place. It will be 21 times today. as someone who works from home and relies on Internet, It is deplorable. I live in a rural area and are only game in town with wired internet right now so I have to put up with their poor service.

Canceling Spectrum today! Tire of their games of raising their internet prices every few months…read more Also when you try to cancel they make you wait and give you the run around. They have uneven pricing. A person with the same plan in an adjacent City can pay much less . When confronted about this they tell you to prove it. I'm proving it by canceling them and never coming back even if they offer a lower price!

It has been 5 years of endless convos with support techs, filing service complaints, testing…read moredevices, buying new equipment, replacing indoor cables/connections/outlets/surge protectors, repairing outdoor switch boxes/underground cables etc etc ... now I have to rent more equipment at my cost in order to get the advertised internet performance! From: "Bazurto, Jose" Jose.Bazurto@charter.com Date: June 18, 2018 at 4:21:26 PM EDT Cc: "Mansfield, Dirk R" Dirk.Mansfield@charter.com Upon reviewing your account, you are currently on our Spectrum Internet Plan. With Spectrum Internet, you are expected to receive internet speeds of up to 100 mbps download and up to 10 mbps upload. Speeds may vary depending on the type of device that is being utilized and its surroundings. During our most recent visit, our field ops representative was able to achieve speeds up to 100 mbps download and 10 mbps upload wired and wirelessly directly to our Spectrum modem and router. When we incorporated your third-party router, we were only able to achieve speeds up to 80 mbps download wired and 50 mbps download wirelessly. With this we were able to determine that your third-party router is limiting the speeds that you are subscribed to. We recommend to utilize a compatible router that is able to take full advantage of our fastest internet speeds or you are more than welcome to receive a fully compatible router from Spectrum at a rate of $5.00 per month, added to your current plan. We do understand from your last E-mail that you are considering to cancel our Spectrum Internet services. I do apologize, as I am unable to perform this action via E-mail. This type of request does need to happened in-person at any of our nearby Spectrum locations or over the phone at 1-855-707-7328. I can also arrange for a member of Spectrum to reach out to at you at your earliest convenience, if so, please provide me the best telephone number and time for them to speak with you. In order to discuss your Spectrum account further, we would be more than happy to speak with you over the phone at your earliest convenience. Please contact me at the phone number included in the signature below or contact Dirk Mansfield at (336) 217-3370. If you received our automated voicemail system, please leave the best contact number and time that we can reach you back at. Thank you, Jose Bazurto | Supervisor, Tech Support, Residential Internet/Voice| 336-217-3019 721 A North Regional Rd | Greensboro, NC 27409 Date: June 19, 2018 at 11:22:44 AM EDT To: "Bazurto, Jose" Jose.Bazurto@charter.com Cc: "Mansfield, Dirk R" Dirk.Mansfield@charter.com Please Tell Mike Hsu that I definitely do NOT want to set up another time to send a text to bringing our router into the comparison again. I have been waiting for Mike to call me back since May 17, 2017 and the problem is not my router. You guys are providing me with 60 mbps and charging me for 100 as seen in this attached speed test from last night. Cancel my service, and refund me for the 5 years worth of payments I gave you. "During our most recent visit, our field ops representative was able to achieve speeds up to 100 mbps download " is a flat out lie, and your gaslighting is making me crazy. Cancel my Spectrum Internet services. I am no longer responding to your messages so please stop contacting me. I am forwarding all information the the New York Attorney General's Office lawsuit against Charter Communications and Spectrum, formerly known as Time Warner Cable, alleging they deliberately promised Internet speeds they could not deliver.

I'd give them a zero if it was possible. They are not only inept at diagnosing and resolving cable…read moreissues but their customer service agents say one thing (we'll get a technician out to you today) while their dispatchers say and do whatever they want. I've had billing issues as well. Seems that nobody in their company speaks to one another. Each department acts in a silo, thus the inconsistency and screw ups right and left. We need another to Spectrum in this town.

Turned in my spectrum equipment, it was a really quick and friendly transaction. Got my receipt and…read morewent on my way.

Spectrum is the worst. They added services that I specifically declined. I will never get Spectrum…read moreagain.

Terrible customer service. Foreign agent promised one price and was charged much more. They denied…read moreit. After 20 years with them I switched to AT&T and am never dealing with Verizon again!

Customer Service is minimal if not forced. We were in 01/06 wanting to upgrade and trade in our…read morephones. Our selected phones were not in stock, so we were told and they needed to be ordered; we would receive them within 3-5 business days. False infomation! After several calls to Customer Service we were told 01/15. NOPE, order has not yet shipped and is still pending expect them on 01/23. We then drove to the Brockport office on Transit where the Customer Service was EXCELLENT. The representative straighten everything out for us and we LEFT WITH NEW PHONES.