So I got to say working with these guys was a definite mixed bag…read more I have a contractor out installing French doors into the backyard for my garage when all of a sudden the electric stopped working in the garage. Now I work from home out of the garage, yes even in December, so this was a pretty big deal! No blown breakers, no clear issues. I called the electrician I have used in the past but he was busy for the next week so I went on the Irondequoit Facebook page and I ended up finding these guys. Over the phone they were very professional they were even able to come out that day in a few hours to check out the issue. They arrived promptly and were able to figure out what the problem was pretty easily and the rates were not horrible. Whenever you hire a skilled tradesman you know there's going to be some costs just have them check out the problem. The issue comes with what happened after they left. They left about half of the breakers in my breaker box flipped for some unknown reason. Maybe it was part of diagnosing the problem but they were the breakers that I was having an issue with. Where it gets worse is that one of those breakers was to my hot tub! I'm a new hot tub owner and we've only had this thing for less than 5 months. Turns out when you shut the power off to the hot tub it resets all the settings including the heater! Nothing God today was a super warm day and we tried to go in the hot tub only to find the water was 67° not 100. If we hadn't caught this now then the water would eventually frozen over the winter and destroyed the hot tub. As it is I'm still out a fun day with my family on this unseasonably warm day. I'm not saying not to use these guys if you need some electrical help but I'm definitely saying double check their work and make sure that everything is as it should be before they leave.

Our problem started with a dead pool pump but they diagnosed it to a problem with our electric. It…read morewas 6:30 PM and took two deliveries of parts (very quick) to address it. They got the job done in one call, I am very happy with the work, and the charge was very reasonable. I will not hesitate to call them in the future.

Omni just installed a 2GIG security system in my home. Couldn't be more happy with the hardware as…read morewell as the technical team that worked with us to figure it all out! Definitely try Omni if you're thinking about it.

Installer did an excellent job setting up my exterior cameras. He took his time to explain the…read moredifferent components throughout the setup. Very personable guy. Install was clean as can be and looks great! Definitely will be a return customer if/when it comes time.

I finally met up with Mr Don Noga He is a very nice person I…read morelove his security system He is a really good person to do business with I love his camera system Pl Call DTN security for a consultation abt this great security system. You will b happy u did While at it. Pl. check out the cameras that u can check on your baby while with a babysitter Also check on your dogs while you are away Sincerely. Mary Mendez

Worst security company I've ever dealt with. Rude customer…read moreservice from the first phone call. My husband passed away suddenly last year. I shut down the DTN services as I didn't need them.. I've been calling for two days now to try to get into the system so that a fire alarm Security can go in and test sure everything's working for a C of O. that I need. Repeatedly I was told we can't do this. We can't get into it. We can't do anything for you.. though they claim one of their workers talk to the person trying to get into it didn't help. I was told to start a phone line and then had them reconnect the security services . When I called back to reconnect the services, the woman said why I thought you said somebody else very sarcastically very rude. What's going on there ! I thought you had somebody else. And I said I don't know what your problem is but every time we have a conversation with you, you wanna give me a hard time. It's that simple. I want to restart the service and that's when she said she was gonna refuse me and I asked you the owner was and she said she was along with another woman's voice in the back. Screaming we own it. I'm embarrassed for the owner. As a business owner myself I have never encountered such unprofessional customer service. My husband had their services for years. I don't know why -as what I experienced was horrendous. Call Solution One for any of your alarm services speak to Ron!

Bryan at Shield Alarm Systems was very thorough in his analysis of our needs, identifying several…read moreareas that needed to be upgraded. His proposal was prompt and competitive. Installation by he and his team was professional. Afterwards, we had a few questions about how to use the system, and he answered our call immediately and then came to our home to walk us through the features again. This is a second generation business that has Stayed on the cutting edge of technology, made customer service and security a top priority with competitive pricing structure. We highly recommend Bryan and Shield Alarm Systems.

John, of J.E.B Electric and Gas Services. was engaged on September 28th, 2020 to repair and clean…read moreour gas fireplace in Pittsford NY, He said to me his repair and cleaning have a one year guarantee. Well our gas fireplace has not worked for over 4 weeks. I have called John at his phone number being provided to me of 585-301-6209 several times, and left messages for him to call me back and to get our gas fireplace operating. He has not returned any of my telephone calls and while his scheduler confirmed my appointment with John for October 29, 2020 between 4 and 5 pm, he did not show up or even have the courtesy to contact me. We paid John $160 in September 2020. Heritage Fireplaces of Rochester NY (315-986-7415) was our main and first contact and they engaged J.E. B. to repair our gas fireplace on September 28, 2020. However when I talked to Wayne, the owner of Heritage on October 30/31, he told me that his company had no responsibility for my fireplace not working after John of JEB supposedly repaired it, because John is just a repair person they use and Wayne said is not an employee of Heritage. So my most recent telephone message to John was on November 2, 2020 and he has not contacted me and I believe he will not contact me. Just be very careful about engaging John of J.E.B.

John has repaired our fireplace once before. We reached out to him again and just like the first…read moretime did an excellent job. Logs arranged perfectly, cleaned up and even though it was late (after 8 p m) stayed how to explain how to properly use the functions on the remote. Fair pricing and quality service!

Awesome customer service and quick response time. Very knowledgeable.read more

Don't even try getting the service man to call u back. He has to physically be in the building and…read moresomeone has to corner him. Then he will tell you one thing and not follow thru. Thank god I know how to use a phone and computer as I did all the leg work that he said he would do. I will find another service tech to service my generator. Part that I found comes tomorrow. Just got off the phone with Roxanne, I could tell that I was not the first person to complain. I felt bad that she had to listen to me. Don't bother with this company until they get another service man...NOT DON!!!

They are very professional, current on their knowledge. I will and have recommended them to a few…read morepeople Robert A Mcgaffick