T-Mobile

Well I have had my MacBook Pro for about ten years and have never had issues with it. When I got my…read moreMacBook I called Norton antivirus and told them I would no longer need their services because I have a MacBook and they said congratulations on your purchase. Somehow my MacBook got infected with a Malware. Louis at Mac to Mac was able to identify the problem and fix it immediately. He explained all the actions taken to resolve the problem and what to watch out for going forward.

Louis is an amazing guy! This is my third visit to Mac to Mac Services, and Louis always solves my…read moreissues--even when I think there is no fix! Most importantly, Lou understands how important my problems are, and he works with confidence to solve my issues. This is THE place to go. Prices are very reasonable and you won't ask for a greater guy to work with. He talks through the process so you understand the problem and then offers up great solutions for making you aware of what you can do in the future. I am so glad I found Mac to Mac Services! Thanks, Louis, for your great work!

Monroe Integrated Solutions

Installer did an excellent job setting up my exterior cameras. He took his time to explain the…read moredifferent components throughout the setup. Very personable guy. Install was clean as can be and looks great! Definitely will be a return customer if/when it comes time.

From the owner: Feeling lost in the tech world? Monroe simplifies it all. We connect homes & businesses to…read moreessential tech, offering expert installation & service for cameras, alarms & more. Custom solutions, exceeding expectations. Choose Monroe, stay connected.

Frontier Internet

3.3

(4 reviews)

I was excited to switch over to Frontier fiber, they are an organization I have known for many…read moreyears. But so, 2 months in, I am less than thrilled with the service. It regularly STOPS, often in the evening as we are enjoying a movie or show on the TV. Suddenly a window pops up that says that CONNECTION IS LOST, the things freeze up. Generally it will reset itself after a couple of minutes ( a few times I have had to unplug and restart modem and router) I had a neighbor as if I would recommend the service, and, I am sad to admit it, but I did tell them to stick with their current provider. I get MANY items, in the mail, email and more about upgrading and adding additional hardware and such. We don't need, and while some of the upgrades would be nice, why would I upgrade when I am so unhappy. Yes it is a good price for fiber, but not for the service we have experience so far.

To those looking for good Internet service, don't go for frontier nor spectrum, they are both…read morehorrible, frontier is lame and they don't fix their outages which means they are not competent enough to be on the spotlight. If ur a person who likes good quality services I recommend you go for Empire Access it's a lil costly but I promise they have no problem with fixing their problems, which if I must be honest they have no problems with their services. Empire access really stand on business, they don't lie nor steal from their customers , on the other hand, frontier and spectrum are outdated and are Internet services that are of the past which is why they are useless nowadays. So yeah if you guys are looking for legendary Internet services [ Empire Access] has what you need, they won't be dishonest they will be solid . For frontier , you guys are outdated y'all should file for bankruptcy now before empire access makes you dumpster shmucks file for bankruptcy. Anyone with high value 'Empire Access' is the go to.

Frontier Telephone of Rochester

1.0

(10 reviews)

There are way to many prompts to go through to ( if your lucky) to speak to a human. I spoke to at…read moreleast 5 people trying to get my internet fixed. 1 person was from the United States. The app is useless when it comes to the ONT, my ONT was not pictured. Come to find out, my F1 was removed from my hub, by a technician, and moved to a hub he was working on. Had internet for less than 24 hours and lost it again. Almost 5 days without internet. Trying to speak with a live person for help is frustrating,and when it is over seas, far worse. One very nice aspect of Frontier fiberoptics, no issue with it going out, always is up and running.

worst customer service ever. call and all you get is a runaround…read more I have been given dates then call back and order is canceled. i get text message saying someone will be in contact with you and then nothing. I have been outright lied to by customer service numbers.

All Choice Connect

4.5

Great customer service Very professional…read moreVery helpful Would be nice to have more customer service, like this company.

We were getting the run around from dishtv. James from all choice connect called for us and got…read moreour installation done the next. He is very kind and considerate. I would recommend him to anyone.

Genius Repair

4.3

(39 reviews)

Pleezzz come BACK. I've been treated well each time I've required assistance with my phone's.read more

got my battery replaced about a year ago and now its all swollen up love this place but I was…read morehopeful they would fix this under warranty but now the business is closed. Apple Original battery wouldn't swell in a year and under 300 charges.

Druk Phone Care

4.4

(8 reviews)

I warn VERY strongly against hiring Druk…read more Druk was very pleasant when I reached out and quick to ensure that he could repair my phone screen. I paid him over $200 to repair it on site. That night, I noticed that the phone screen would turn dark while using it. By the next day, the screen was completely inoperable. As I pressed the side buttons trying to turn it off (because the screen was now totally blank) my phone called 911 and ALL of my emergency contacts. Because the screen didn't work, I could not stop the calls and had to talk to all of these people to explain- pleading with them not to send the police or paramedics. I made an appointment at the Apple Genius Bar ASAP and paid $360 for Apple to remove the counterfeit screen from Druk and replace it with a working one. I was informed that the counterfeit screen fom Druk was not even sealed onto the phone correctly. Even worse, when I called Druk, he refused to refund me. BUYER BEWARE: if you choose to spend $200 with Druk, you will have to spend at least $360 or more to repair his "work" with a dealer who actually knows what they're doing.

they fixed my iPhone for much less than Best Buy offered and they finished in 20 minutes ! very…read moreprofessional.

T-Mobile - mobilephones - Updated July 2026

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AT&T Store

3.0

(10 reviews)

The Monroe Avenue AT&T store is the only one I'll visit because the employees always take the time…read moreto help me reduce my bill. During my most recent visit, Brandon was terrific. He helped me upgrade my phone, confirm the special 99 cent Apple Watch promotion, and handle all of the data transfer. Even when the store is packed, the employees here are friendly and patient.

Terrible experience all around…read more The person I worked with claimed he knew what he was doing, but he did not. He ruined the screen protector he tried to put on my phone, and would not fess up to doing so. I was so upset at his lack of skill and the fact that he boasted that he was great at putting screen protectors on. It was so difficult to even get him to stop what he was doing. I had to get through to him that I was not happy, that I wanted him to stop trying to put on this protector after failing at it 30+ times, and that I wanted a refund. This took tons of effort to do, and he did not care that I was unhappy at all. He just kept trying, and every time it got worse. I had to use a firm angry voice to get him to even take pause, as my nice concerned tone of voice got me nowhere. I had to demand what I wanted. This is totally unacceptable behavior from a sales associate. He even had issues with giving me the refund. I tried to get another associate to help but he didn't care either, and went into a back room. Said that the associate I was with knew what he was doing. Yeah right! This experience wasted a ton of my time and I left the store never wanting to return again! PLEASE AVOID THIS PLACE. THEY DON'T CARE ABOUT YOU, AND WILL GIVE YOU AN EXPERIENCE WORTHY OF TARNISHING YOUR WHOLE DAY!

Fix In a Zip

4.0

(43 reviews)

BEST SERVICE AND PRICES AROUND!…read more My Iphone 6S screen was severely cracked, so bad so that the white part of the screen was even chipped. The owner assured me that she could easily fix the for me and replace the white part of the screen at no additional cost. She then went on to show me that i was missing screws at the bottom of my phone which can cause the screen to fall of at anytime she went ahead and put screws in for me too at no additional fee. It took under 20 minutes for them to fix my phone! When I came back to pick it up she gave me an additional 10% off for being a first time customer and then gave me 3 business cards to give to friends which if they use their service and present the card I will get additional savings added to my account for the next time. All in all it was only $58 dollars to fix my screen. The location is very convenient and the vibe of the place is modern tech - cool place to even wait for your things to be fixed.

I'm really disappointed right now. I broke the screen on my phone right over the front facing…read morecamera. The camera wasn't scratched but a little of the glass was removed. I took my phone in to be fixed and they did so quickly and at a competitive price, but when they put the new screen on they didn't clean the camera off which had gotten a little dust and debree on it. The front facing camera is basically unusable now because or the blurriness. When I went back in they just said sorry but that it would be too much work to fix. This seems really unfair to me. I paid $1,000 for the phone, then over $300 to have the screen fixed and I still can't use the camera. I live very far from my family and we use face time to talk a lot. I also love to travel and take pictures. My phone is basically missing a basic function now and I'm really disappointed.

uBreakiFix by Asurion

3.2

(25 reviews)

I have had my phone fixed twice in the last few years here. replacement of battery and virus…read morecontamination removal. I recommend them! Such a great service to have nearby.

If I could give this place a negative rating, I genuinely would…read more This operation is a complete farce. A straightforward warranty repair spiraled into a parade of excuses: first later today, then I'll call you tomorrow, then three weeks, and ultimately three months. They couldn't even provide a claim number until I contacted the insurer myself--something they should have handled from the start. Save yourself the frustration. Do not waste your time or your sanity here.

Licciardi Radio Services

Jen, Craig and the rest of the crew at Licciardi were wonderful to do business with. Not only were…read morethey patient and honest over the phone, having to tell me they may not have a solution for me, but they took the time anyways. Once I brought my CB radio installation to them, they actually were able to identify the problem, fixed it and got me up and running again. Once again, they were all very knowledgeable and a pleasure to do business with. I would highly recommend them. A cut above the rest for sure.

Commercial Service Center

Reasonably priced and fast service! It is a pleasure doing business with this company. I recommend…read morethem highly!

The Analog Shop

•$$$

This is my favorite hi fi shop and is where I've made all my speaker, amp, cd player etc purchases…read morein the past decade. They carry a lot of the most well respected and reviewed brands in the audio industry. They carry amps, pre amps, cd players, DACS, turntables, speakers, cables, tone arms etc (everything you can think of hi fi related). The owners name is Bob and he will make sure you're taken care of. Anything from a small system to dock your iPhone to, or a giant system for your great room, Bob will get it for you. I'm pretty sure this is the only true hi fi shop left in the greater Rochester area. I'd recommend calling Bob and making an appointment. That way you can have one on one time with him without having to deal with other people in the shop. If you're a music lover and need a great system for your apartment or home, give The Analog Shop a call.

HelloTech

4.0

I had a Nest doorbell installed and was happy with the service. I would recommend it for the…read moreconvenience, the service will depend on the tech, but mine was very good. Friendly, knowledgeable, on time and professional.

Service was courteous and timely but they failed to remove the malware that is causing my computer…read moreproblems.

Verizon Authorized Retailer - Wireless Zone

3.3

(7 reviews)

Dropped my phone off the tailgate and it ended up getting run over in the road. I needed a…read morereplacement fast, so I called the Penfield location and had a great experience from start to finish. Pemell Jackson was awesome, relatable and understanding since apparently this kind of thing happens more often than you'd think He was super helpful and personable, had me in and out in under 80 minutes, which was perfect for my busy day Thanks again! This location has new advisors, highly recommend.

Will at Penfield Verizon set my family up with 3 new iPhone 12's ! Smooth , fast , efficient…read moreservice. Love the longer battery life , improved camera , highly recommend working with Will. Super knowledgeable and personable. Mike R Penfield Verizon 5 stars

PC CORNER

3.0