Just got told by a person who answered the phone at Leader TV they don't do any T.V. Repairs…read moreanymore , on top of that He said No one in Rochester Repairs tv's anymore ... This is sad.

I am so disappointed with you…read more Please refund my deposit. Your website says: We know your time is very valuable so we have an online tv repair quote form that makes it simple to get your repair quote for free right now. And then from your email: $40 deposit that we do apply towards that repair. So why didn't I get my deposit back? Especially if the film, in conjunction with the backlight, was a KNOWN ISSUE. I dropped the TV off Tuesday, 11/14. Was told I'd get a call with an update. I CALLED on 11/20 and was told he'd check on it and give me a call right back. I HAD TO CALL AGAIN, on 11/27 (AFTER BLACK FRIDAY WHEN I WOULD'VE BEEN ABLE TO GET A GOOD PRICE ON A TV IF I KNEW I NEEDED ONE!) to check on it as NOBODY called ME - and at that time you told me about the KNOWN ISSUE of the film THAT ALWAYS HAPPENS WITH THESE TYPE OF BACKLIGHT ISSUES - and it was recommended that it wouldn't be worth the repair as it would not result in a good picture on the tv. You offered to recycle the TV for me or I could come pick it up. I came to pick it up and was told I wouldn't get the deposit back...WHY NOT? It is a deposit, that as you state, goes toward the repair...I was advised against the repair - so refund my deposit. If, at any time, you had said - I don't know, maybe even when you sent the "free quote" - backlight issues are notorious (Like almost 100% of the time) for having a film that melts and prevents a quality repair - we can take a look at it for $40, OR there's a $40 fee, or it's really not a free quote as it will cost you $40 - that would be a different situation. But that's not what you said - you said, again in your email "$40 deposit that we do apply towards that repair". Since we paid in cash - please send a check for $40. If you need the address (I sent it in a email) just let me know.

I went to the store to ask about mobile service. After waiting 20 minutes in line and still being…read more#10 in line, I left and went to run some errands and returned. When I returned I signed back in, waited another 15 minutes and was finally called up. The super helpful rep tells me that if I have questions on the international plans I can look online because there was too much information for them to share in person. Then I asked about checking to see if my phone could be added to the plan and he said I had call Tech support and gave me their number. I walked out and called technical support. They shared that my phone could be added and that the locations have a number to call with those kinds of questions. So going into this location is really worthless. They are going to tell you where you go and get the information you want and do not appear interested in helping answering questions. Really a waste of time to wait around just to be told someone else on the phone can help because it gets you out of their store and no longer their program. I would say Horrible Customer Service but there is actually no customer service. Their service has always been worthless but this just solidified that Spectrum really does not care about their customer. Then they replied to me telling me to go to Facebook to share my experience and someone can help. On Facebook they tell me that they cannot see anything from any other sites and that they have systems that reply to people. So they don't actually want to address concerns - just keep sending you through their various systems hoping that people will give up all the while, publicly looking like they care.

This store has Several Problems and only given Stupid Answers:…read more1) It Does Not Have ANY handicap parking outside! Theres Only 2 spaces and it's actually in front of the store 3 doires down! They say that's the towns fault, when asked if they ever asked or applied to add more handicap parking cuz people are waiting for those spots & was told (by the store manager) that it's up to Spectrum corp to apply and NOT UP TO THE STORE TO APPLY! 2) It Does Not have ANY door assistance ( a button to press to open the door nor have light weight easy to open doors) so if your older or disabled it's hard to get into the store. 3) Want to pay your bill, exchange or turn in equipment? Hope you got nothing planned cuz you'll be waiting for couple of hours. Where you sign in looks more like you're signing in to ask about phones! 4) The machine to pay your bill ( so you don't have to wait in line) Doesn't Work and Never Has! 5) Told by the counter person that can only pay monthly bill with cash or check & only take debit or charge card to set up auto pay account. 6) IDEAS ; ~ drop box @ desk to take payments and mail or email receipts will be done later after the store closes or whenever the ~ have 1 person doing ONLY PAYENTS! and whenever free during the day, they mail or email payment receipts will be done ~ have 3 people ONLY doing exchanges, upgrade or downgrade ~ have 2 people doing new customers cell phones or home services. ~ Irregardless of who's is responsible for handicap parking spots, need more. If the store manager & Spectrum corp can not convince the town or the plaza owners that it's needed (and part of the Americans with Disabilities Act) then maybe people should take their business elsewhere.

Talk about a rip off about 4 years ago, i had these people install services, the installers smelled…read morelike weed. Then reception didn't work and tv all messed up. I cancelled within 24 hours and said i would not be charged. They charged my card without asking and wrote i complaint to the BBB. They said 'you are lucky we didn't charge you more than $175 for canceling' i am like excuse me? I changed my cc #'s and they are a freaken joke, scam artists and hope they go out of business, KARMA is a B****. remember that folks. Direct TV was more understanding for this and KR works for them, unreal!! I would highly recommend avoiding this!

Direct TV will not service accounts when there is snow on the ground...I live in Buffalo so I am…read moreout of service for the rest of the winter. Direct TV should tell potential subscribers that live in snow belt areas that this is the case, no intelligent individual would subscribe to their services.

horrible I was given bad information by the sales person they confirmed dish would work with my…read moretivo the technician showed next day and could not install he called senior tech support and informed dish is not compatible with TIVO. They left and I was still billed 49.99 I called dish to dispute charges and after 20 minutes they just babbled on about non-refundable 3rd party billing. I called and disputed the charges with my bank and got charges reversed -- stay clear of dish they will lie and say anything to get you to sign and their after market support totally sucks

Worst location I have ever been to and would not recommend going there at all. I bought a brand new…read morephone and screen protector yesterday and my screen protector cracked. They're telling me I have to pay full price because I don't have the receipt. absolutely ridiculous.

absolutely dogshit service, white guy was so fucking rude and made me very uncomfortable throughout…read morethe whole expirence