My wife and I had an exceptional experience working with Kevin and Mark Staudenmayer of Leader TV…read more We had purchased a home that required upgrades to A/V components, a reestablishment of the home audio system, installation of wifi and verification that all A/V systems in the home were operable. A unique thing about Leader TV's service in this area, is that Kevin and Mark are very knowledgeable about both vintage and modern technology representing all the well-known brands. If you have older, high-end equipment that you want to incorporate into a new installation, Leader TV will be a key resource. Kevin and Mark were a joy to work with. They tailored their proposal to meet our A/V budget and provided alternative component selections so we could balance price and performance. Ken and Mark had worked on other homes in the same Pittsford area, so they understood how wires in the home audio systems were routed, how to locate the optimal location for the modem and routers, and were able to complete the project with an absolutely clean installation without visible wires or poorly installed componentry. We are 100% pleased with Kevin's and Mark's work. It was easy to get on their schedule, they delivered the project completely according to the proposal--no surprises, no upcharges. I would not hesitate to work with Leader TV again and I would highly recommend them to others.

asked to learn more about my project. Have not heard back since replying. Not sure if they are…read morejust busy or no longer interested.

I went to the store to ask about mobile service. After waiting 20 minutes in line and still being…read more#10 in line, I left and went to run some errands and returned. When I returned I signed back in, waited another 15 minutes and was finally called up. The super helpful rep tells me that if I have questions on the international plans I can look online because there was too much information for them to share in person. Then I asked about checking to see if my phone could be added to the plan and he said I had call Tech support and gave me their number. I walked out and called technical support. They shared that my phone could be added and that the locations have a number to call with those kinds of questions. So going into this location is really worthless. They are going to tell you where you go and get the information you want and do not appear interested in helping answering questions. Really a waste of time to wait around just to be told someone else on the phone can help because it gets you out of their store and no longer their program. I would say Horrible Customer Service but there is actually no customer service. Their service has always been worthless but this just solidified that Spectrum really does not care about their customer. Then they replied to me telling me to go to Facebook to share my experience and someone can help. On Facebook they tell me that they cannot see anything from any other sites and that they have systems that reply to people. So they don't actually want to address concerns - just keep sending you through their various systems hoping that people will give up all the while, publicly looking like they care.

This store has Several Problems and only given Stupid Answers:…read more1) It Does Not Have ANY handicap parking outside! Theres Only 2 spaces and it's actually in front of the store 3 doires down! They say that's the towns fault, when asked if they ever asked or applied to add more handicap parking cuz people are waiting for those spots & was told (by the store manager) that it's up to Spectrum corp to apply and NOT UP TO THE STORE TO APPLY! 2) It Does Not have ANY door assistance ( a button to press to open the door nor have light weight easy to open doors) so if your older or disabled it's hard to get into the store. 3) Want to pay your bill, exchange or turn in equipment? Hope you got nothing planned cuz you'll be waiting for couple of hours. Where you sign in looks more like you're signing in to ask about phones! 4) The machine to pay your bill ( so you don't have to wait in line) Doesn't Work and Never Has! 5) Told by the counter person that can only pay monthly bill with cash or check & only take debit or charge card to set up auto pay account. 6) IDEAS ; ~ drop box @ desk to take payments and mail or email receipts will be done later after the store closes or whenever the ~ have 1 person doing ONLY PAYENTS! and whenever free during the day, they mail or email payment receipts will be done ~ have 3 people ONLY doing exchanges, upgrade or downgrade ~ have 2 people doing new customers cell phones or home services. ~ Irregardless of who's is responsible for handicap parking spots, need more. If the store manager & Spectrum corp can not convince the town or the plaza owners that it's needed (and part of the Americans with Disabilities Act) then maybe people should take their business elsewhere.

Talk about a rip off about 4 years ago, i had these people install services, the installers smelled…read morelike weed. Then reception didn't work and tv all messed up. I cancelled within 24 hours and said i would not be charged. They charged my card without asking and wrote i complaint to the BBB. They said 'you are lucky we didn't charge you more than $175 for canceling' i am like excuse me? I changed my cc #'s and they are a freaken joke, scam artists and hope they go out of business, KARMA is a B****. remember that folks. Direct TV was more understanding for this and KR works for them, unreal!! I would highly recommend avoiding this!

Direct TV will not service accounts when there is snow on the ground...I live in Buffalo so I am…read moreout of service for the rest of the winter. Direct TV should tell potential subscribers that live in snow belt areas that this is the case, no intelligent individual would subscribe to their services.

horrible I was given bad information by the sales person they confirmed dish would work with my…read moretivo the technician showed next day and could not install he called senior tech support and informed dish is not compatible with TIVO. They left and I was still billed 49.99 I called dish to dispute charges and after 20 minutes they just babbled on about non-refundable 3rd party billing. I called and disputed the charges with my bank and got charges reversed -- stay clear of dish they will lie and say anything to get you to sign and their after market support totally sucks

4 months ago my daughter and my granddaughter and I went to the Greece Ridge Store to see if my…read moregranddaughters phone was up for an early up grade. Granddaughters screen was shattered. The sales person sat us down our first question was are we able to up grade? While he was looking on my account he told us about a buy 1 get 1 free iPhone sale. So we agreed. Welp he asked to look at the phone and found out we couldn't do the buy 1 get 1. That's fine. By the time we left we had a new up grade and paying only 54$. Great!! The next billing cycle with the new phone, welp there's whole new phone # with the broke phones # a activation fee on the old phone # and a over 100$ fee on the new phone#. Where we have no idea where that came from!! Went to the store talked to the assistant manager told me yup that's how you do an upgrade. Told him it didn't make sense.. then talked to the store manager Kenni and he would not help at all. Called customer service for 3 months nothing. Got an email from the Sr Manager in the Presidents office..was unable to communicate via phone. So end of story my fully paid for phone my daughter's phone and granddaughters phone all 3 where blocked.. I still owe them over 500$ for 3 blocked phones. We left At&t and went to T Moble. They will not get another penny from me. I've beena customer for 10 yrs. Never had a problem until 1 sales person only cared about how much money he could get from our sale. Manager had to be in on it..

Worst location I have ever been to and would not recommend going there at all. I bought a brand new…read morephone and screen protector yesterday and my screen protector cracked. They're telling me I have to pay full price because I don't have the receipt. absolutely ridiculous.