Worst location I have ever been to and would not recommend going there at all. I bought a brand new phone and screen protector yesterday and my screen protector cracked. They're telling me I have to pay full price because I don't have the receipt. absolutely ridiculous. read more

absolutely dogshit service, white guy was so fucking rude and made me very uncomfortable throughout the whole expirence

4 months ago my daughter and my granddaughter and I went to the Greece Ridge Store to see if my granddaughters phone was up for an early up grade. Granddaughters screen was shattered. The sales person sat us down our first question was are we able to up grade? While he was looking on my account he told us about a buy 1 get 1 free iPhone sale. So we agreed. Welp he asked to look at the phone and found out we couldn't do the buy 1 get 1. That's fine. By the time we left we had a new up grade and paying only 54$. Great!! The next billing cycle with the new phone, welp there's whole new phone # with the broke phones # a activation fee on the old phone # and a over 100$ fee on the new phone#. Where we have no idea where that came from!! Went to the store talked to the assistant manager told me yup that's how you do an upgrade. Told him it didn't make sense.. then talked to the store manager Kenni and he would not help at all. Called customer service for 3 months nothing. Got an email from the Sr Manager in the Presidents office..was unable to communicate via phone. So end of story my fully paid for phone my daughter's phone and granddaughters phone all 3 where blocked.. I still owe them over 500$ for 3 blocked phones. We left At&t and went to T Moble. They will not get another penny from me. I've beena customer for 10 yrs. Never had a problem until 1 sales person only cared about how much money he could get from our sale. Manager had to be in on it.. read more

If I could give this location 0 stars I would. I walked into the store to pickup airpods that I had bought online. After waiting in the store for 5 minutes while about 8 employees talked to each other and played on their phones a woman came over to help us. She walked back and got the airpods from storage and printed the receipt about as slow as a turtle. When she got the receipt she began rambling about how the credit card number was blurred out so she couldn't match it to the one used to purchase them on the website. She continued to discuss the issue with her workers for, I kid you not, 30 minutes before even acknowledging me again. She then decided that since the numbers on the receipt were blurred out that my card had not been charged and she needed to charge me in the store to be safe because she claimed: "I'm not tryna get fired". I finally left the horrid store after a 40-minute trip that should have taken 5 since I ordered online. The next day I come to find I was charged for 2 pairs of aripods on my credit card and that the employee was dead wrong, no surprise there. Now I'm currently trying to contact the store and have them fix the mistake and two days later and I have yet to get a response. After this horrendous experience, I'm glad that my phone service is through Verizon and I would rather live without a cell phone than ever have to deal with AT&T's customer service again. read more

I decided to leave verizon after 16 years to take advantage of the direct tv and phone deal at&t began a couple years ago. i've now been in contract with direct tv for 16 months and used their mobile service for the same duration. i can't put into words how frustrated and disappointed i am with their services. when i first signed up over the phone i was quoted a monthly bill price of approximately $110 for the both tv and phone service. this phone call was 4 hours due to speaking to multiple reps from different departments, each not being briefed by the last so i had to explain the deals i was taking advantage of every time. had i not they would have just signed me up without honoring the deals they were advertising. specifically, i was offered a $200 dollar visa card, a free phone, unlimited data, the choice plan, nfl ticket for one year, 5 boxes with genie system as well as a discount for my state employment. these are the things they advertised, these were the things i was promised. i should have taken names and written times but i was not expecting to go through this. ultimately the last rep i spoke with couldn't verify or honor the initial deal the first rep set me up with. i was tired and frustrated so i ended the phone call and decided to try again tomorrow. the next day's phone call was 7 hours. just as frustrating listening to multiple reps promise me the world but ultimately not following through. what a disorganized, non-communicative, awful service. i decided to drive to nearest store (35 miles away) to once again try to take advantage of these remarkable deals they were offering. the store manager jeff was very helpful and friendly. he set up (or thought he'd set up) the same deal i was promised over the phone. i explained to him my awful experiences on the phone and he told me to just come in from now on. my first bill came at about $200 dollars. i immediately called customer service in light of the fact a 40 minute drive is not always possible being a father of 2 and a full time state employee. they told me they had no record of my initial deal and the had no way of helping me lower my bill to the initial agreed amount. they transferred me multiple times to many different departments. i spoke to many different reps, all who had no clue how to help me nor acted like they knew what i was talking about. i decided to drive again to the store a couple days later. a new manager (a woman, can't remember her name) helped me once again resolve my issue but not being able to honor the initial agreed amount, it was now $120. whatever, at this point just fix my bill. eventually another bill came in again at around $200. i drove back to the store. this time speaking to jeff again along with another rep and they once again "resolved" my issues and "crediting" me the difference. over the next few months my bill came in at $200, $300, $185. i went back to the store this time dealing with AJ. AJ was extremely understanding and sympathetic to what i was being put through at the hands of this terrible company. he once again "resolved" my issues, figuring they were continuously accidentally charging me for the ticket, not honoring the state discount, and other reasons i don't understand and upping my bill to $135 saying that's all he could do. whatever, fine, went from $110 to $135 over 8 months, just make it stick. i was also promised $196.99 credit for my troubles as well as the credits they owed me. i still have the text. these credits never came. instead they once again charged me $200, $300, $185, etc. soooo, once again i went back, ultimately making 7 trips and wasting countless hours in the store. this went on and on. i make the deal, they promise the world, they don't honor it, i get screwed. this last time i went in with my account pulled up to show them the difference of how they keep screwing me and over charging me. the last 6 months added up to $457.41. i asked for a manager and got the rep michael after waiting an hour. michael was "trying" to help me. later another rep came over to see how it was going. i read his tag and it says manager. this man has been walking around the store doing nothing for the last half hour and when i had asked for him an hour ago. i then asked travis if he's the manager of this store. he responded "that's what the tag says". and ultimately couldn't help me out either. they didn't understand the issues or why i was going through this. i told them i wanted my phone balance, to pay it off with the money they owe and discontinue my services. they told me that wasn't possible and once again promised multiple credits. after a couple hours i left unsatisfied, beyond frustrated, and extremely disappointed with their services. never will i ever sign with them again. they have the worst phone customer service. they're the most disorganized, dishonest, and unreliable company i've ever dealt with. i need a lawyer. read more