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    Spectrum

    Spectrum

    2.1
    (19 reviews)

    Deciding to go with spectrum mobile was a horrible decision. I first started with a phone order for…read morea new phone and 2 bring your own phone. They shipped my phone and with no delivery attempt or notice on my door shipped it back. They charged me 254.11 on 2/23. I then went to the webster branch store to set up my service there. After visiting the store 5 times upwards of 3hr of waiting each visit I still have issues. In the store they could not transfer my phone number over from Version or understand why. I told them over and over that it was because my version phone number was tied to the original phone that had been shipped back. Even I could figure that out. In person at the store! I was told to call spectrum myself to sort out the issue. I was also told they do not have the tools or resources in the store to dill with issues like this. Paying another 108.04 on 3/6 I leave with a phone. After I left the store and called spectrum myself with a new phone without my migrated phone number on it. As I thought my number was paired to the phone, they shipped back the spectrum the agent on the phone understood after I explained. I was also told by the person helping me in the store, since I had started the prosses before the promotion ended, I would still be able to get the 700 trade in allowance for one of my phones even know the promotion had ended. Ladder to find out from the store manager this was a lie. After my phone number was migrated, the spectrum agent told me she would have the number that came on the phone canceled and the financing transferred to my old version phone number. Yesterday I received an email stating I owe 1263.88 because the line was canceled. I again call spectrum I was told that there is a ticket in and there working on then told to go get a prepaid card from 7 11 with 5 dollars on it in case they do try to take the money out. This is crazy to me! After all this I lost all premotions or phone buyout options because the store is understaffed, not trained and doesn't have the capability's to properly take care of their mobile customers. Or cannot contact the correct people to take care of issues and require the customer to do so. I called spectrum to see if they would honor any premotions because of all these issues they refused and offered me 25 dollars. I still have not been refunded all my money and still see a bill for 1,151.62 and have not been contacted about any of this with in the time frame they gave me. I will be leaving spectrum all together now and returning to my old service they are offering the same phone for free and will be using another internet provider.

    II just had the worst customer experience at the Webster, NY store location (and not for the first…read moretime). Two clerks helping one customer with at least a dozen people in the store waiting. When I was finally called to the counter I was told I could not do what I had been told to do by Spectrum customer support on the phone. Spectrum just lost me as a customer.

    Greenlight Networks

    Greenlight Networks

    2.2
    (76 reviews)

    Wow, have to say I am utter shocked at the revIews here so far. For us it has been a long wait to…read morebe sure, many years since I first heard of them as a provider, but their job is not an easy one either, and advocacy totally works. I would suggest using neighbored tools like Nextdoor.com to bring awareness in areas that are accepting orders, it worked in our area. Sure, I get it, $100 is hard to part with for anybody, but I can say that after out neighbored topped 80%, things toppled over super quick. I signed up as interested in early 2017, and ordered service a year ago when they notified me they would be coming to our neighborhood. Then we heard almost nothing till July when the main fiber optic cable was buried. I was super curious nerd that I am so I went out and talked to them, they burry about 400 feet at a shot, then have to burry a tap box, splice the cables to a customer panel and test the loopS to make sure they are stable. For our relatively small neighborhood that took months, but they were out there working tirelessly every day! Only after the loop testing was done could they start working to tie in every house, and that took them till January this year to run our fiber from the street too the house, and the guy that came and installed the service to the house spent about 2hours doing his part. Freedom from Frontier and Spectrum was not won in a day, it's a long fight, but having competition is SOOO worth it... hey, proof is in the speedtest results right? Frontier: 6Mbps down / 768kbps up (paid for 15) Spectrum: 45Mbps down / 9Mbps up (paid for 100) Greenlight: 498.4Mbps down / 49.9Mbps up (paid for 500) At least Greenlight delivers what they advertise instead of trying to pass of an oversubscribed service that lets you down when you need it most.

    I've been a huge fan of Greenlight Networks, and recommended them to many people. Service used to…read morebe great, no wait calls, consistent service, etc. But, no longer. The internet speed slows down to a crawl, and then is good again. This occurs regularly, usually in the morning; power resets have no effect. I call their support line, and was on hold for over 10 minutes, when they disconnected. I then used their chat line, and got JESSICA. I had to wait about 6 minutes, but finally had someone to help me. I promptly answered each of her question, but had to wait about 4 minutes for her to reply. After thoroughly describing my problem, it took so long for her to respind that the connection "timed out". This company has gone downhill quickly. After 5 years with Greenlight, I'm looking for a replacement.

    Leader TV

    Leader TV

    4.4
    (13 reviews)

    My wife and I had an exceptional experience working with Kevin and Mark Staudenmayer of Leader TV…read more We had purchased a home that required upgrades to A/V components, a reestablishment of the home audio system, installation of wifi and verification that all A/V systems in the home were operable. A unique thing about Leader TV's service in this area, is that Kevin and Mark are very knowledgeable about both vintage and modern technology representing all the well-known brands. If you have older, high-end equipment that you want to incorporate into a new installation, Leader TV will be a key resource. Kevin and Mark were a joy to work with. They tailored their proposal to meet our A/V budget and provided alternative component selections so we could balance price and performance. Ken and Mark had worked on other homes in the same Pittsford area, so they understood how wires in the home audio systems were routed, how to locate the optimal location for the modem and routers, and were able to complete the project with an absolutely clean installation without visible wires or poorly installed componentry. We are 100% pleased with Kevin's and Mark's work. It was easy to get on their schedule, they delivered the project completely according to the proposal--no surprises, no upcharges. I would not hesitate to work with Leader TV again and I would highly recommend them to others.

    Just got told by a person who answered the phone at Leader TV they don't do any T.V. Repairs…read moreanymore , on top of that He said No one in Rochester Repairs tv's anymore ... This is sad.

    DISH - televisionserviceproviders - Updated June 2026

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