Deciding to go with spectrum mobile was a horrible decision. I first started with a phone order for…read morea new phone and 2 bring your own phone. They shipped my phone and with no delivery attempt or notice on my door shipped it back. They charged me 254.11 on 2/23. I then went to the webster branch store to set up my service there. After visiting the store 5 times upwards of 3hr of waiting each visit I still have issues. In the store they could not transfer my phone number over from Version or understand why. I told them over and over that it was because my version phone number was tied to the original phone that had been shipped back. Even I could figure that out. In person at the store! I was told to call spectrum myself to sort out the issue. I was also told they do not have the tools or resources in the store to dill with issues like this. Paying another 108.04 on 3/6 I leave with a phone. After I left the store and called spectrum myself with a new phone without my migrated phone number on it. As I thought my number was paired to the phone, they shipped back the spectrum the agent on the phone understood after I explained. I was also told by the person helping me in the store, since I had started the prosses before the promotion ended, I would still be able to get the 700 trade in allowance for one of my phones even know the promotion had ended. Ladder to find out from the store manager this was a lie. After my phone number was migrated, the spectrum agent told me she would have the number that came on the phone canceled and the financing transferred to my old version phone number. Yesterday I received an email stating I owe 1263.88 because the line was canceled. I again call spectrum I was told that there is a ticket in and there working on then told to go get a prepaid card from 7 11 with 5 dollars on it in case they do try to take the money out. This is crazy to me! After all this I lost all premotions or phone buyout options because the store is understaffed, not trained and doesn't have the capability's to properly take care of their mobile customers. Or cannot contact the correct people to take care of issues and require the customer to do so. I called spectrum to see if they would honor any premotions because of all these issues they refused and offered me 25 dollars. I still have not been refunded all my money and still see a bill for 1,151.62 and have not been contacted about any of this with in the time frame they gave me. I will be leaving spectrum all together now and returning to my old service they are offering the same phone for free and will be using another internet provider.

II just had the worst customer experience at the Webster, NY store location (and not for the first…read moretime). Two clerks helping one customer with at least a dozen people in the store waiting. When I was finally called to the counter I was told I could not do what I had been told to do by Spectrum customer support on the phone. Spectrum just lost me as a customer.

Just got told by a person who answered the phone at Leader TV they don't do any T.V. Repairs…read moreanymore , on top of that He said No one in Rochester Repairs tv's anymore ... This is sad.

I am so disappointed with you…read more Please refund my deposit. Your website says: We know your time is very valuable so we have an online tv repair quote form that makes it simple to get your repair quote for free right now. And then from your email: $40 deposit that we do apply towards that repair. So why didn't I get my deposit back? Especially if the film, in conjunction with the backlight, was a KNOWN ISSUE. I dropped the TV off Tuesday, 11/14. Was told I'd get a call with an update. I CALLED on 11/20 and was told he'd check on it and give me a call right back. I HAD TO CALL AGAIN, on 11/27 (AFTER BLACK FRIDAY WHEN I WOULD'VE BEEN ABLE TO GET A GOOD PRICE ON A TV IF I KNEW I NEEDED ONE!) to check on it as NOBODY called ME - and at that time you told me about the KNOWN ISSUE of the film THAT ALWAYS HAPPENS WITH THESE TYPE OF BACKLIGHT ISSUES - and it was recommended that it wouldn't be worth the repair as it would not result in a good picture on the tv. You offered to recycle the TV for me or I could come pick it up. I came to pick it up and was told I wouldn't get the deposit back...WHY NOT? It is a deposit, that as you state, goes toward the repair...I was advised against the repair - so refund my deposit. If, at any time, you had said - I don't know, maybe even when you sent the "free quote" - backlight issues are notorious (Like almost 100% of the time) for having a film that melts and prevents a quality repair - we can take a look at it for $40, OR there's a $40 fee, or it's really not a free quote as it will cost you $40 - that would be a different situation. But that's not what you said - you said, again in your email "$40 deposit that we do apply towards that repair". Since we paid in cash - please send a check for $40. If you need the address (I sent it in a email) just let me know.

Terrible experience!! On a 2 years HP PC wanted to switch from an HDD disk to a SSD to get more…read morespeed. Brought it to Moose's and my computer was butchered. I receive a message stating that perhaps during transportation my screen got damaged. I had used my all-in-one HP PC 10 minutes prior to bringing it to Moose's and it was fine. Since it was butchered asked for my money back and my butchered computer back as well. I asked the guy if he could copy my files from the hard drive, but he told me to buy a cable and copy them myself. So, I offered to pay $20 if he would copy them on to a Toshiba external drive. He accepted but also said he could not put the hard drive back in my PC. I got everything back and, to my greatest supply none of the files I needed were copied but just a bunch of stuff of no value to me. I called the guy up and he said he had seen the same stuff, but he never mentioned anything when I got everything back. Took my PC to a real repairing store and they explained me how the screen was improperly removed to get to the drive therefore causing the screen failure. Also, this real repair store was able to read the hard drive and told me that my files were in there. I had told the Moose's guy that thing happen and not to worry about. I was ok with that and had bought a new PC in between so that I could transfer the data from my old hard drive. Anyway, since I was given a bunch of lies, I feel compelled to write about what has happened. This is no manner to treat customers and furthermore if you don't know how to pry open a computer screen you shouldn't attempt to do it. Because of that between a new PC and the insurance I had to spend $1,100. Never again I'll have anything to do with this business and Yelp should not recommend it either.

From the owner: At Moose's PCs, we're committed to giving you the best experience in choosing your new desktop. Our…read morecomputers are thoughtfully planned, masterfully built, and thoroughly tested to ensure you're getting the best product. Additionally, for all desktops purchased from us, we're offering a year of servicing with no labor charge. Struggling to find something that works for you? We build fully custom PCs. We will meet with you to find parts that suit your needs and your budget. Larger desktop manufacturers hike up their prices for computers that don't last. Stop overpaying for a computer, inquire about us on our website today!

Things were fine, besides a few hiccups with my recorded shows freezing for a few seconds, until my…read moreprice went up. When I called to cancel they told me I was in a 2 year contract and they had the ability to raise my price but I can't leave their service. So basically they can break a price agreement but I'm stuck using a company that doesn't care about their customers until after their second year. I got $15 off my monthly fee for being a second year customer after I was paying quite a bit less last year... Woohoo... After that phone call my package was changed without my authorization or without even talking to me about what that representative was going to do, so I spent another 20 minutes on the phone correcting that mistake. Yes, I like to watch tv, but it's not worth it when there are so many other options today.

Talk about a rip off about 4 years ago, i had these people install services, the installers smelled…read morelike weed. Then reception didn't work and tv all messed up. I cancelled within 24 hours and said i would not be charged. They charged my card without asking and wrote i complaint to the BBB. They said 'you are lucky we didn't charge you more than $175 for canceling' i am like excuse me? I changed my cc #'s and they are a freaken joke, scam artists and hope they go out of business, KARMA is a B****. remember that folks. Direct TV was more understanding for this and KR works for them, unreal!! I would highly recommend avoiding this!

Direct TV will not service accounts when there is snow on the ground...I live in Buffalo so I am…read moreout of service for the rest of the winter. Direct TV should tell potential subscribers that live in snow belt areas that this is the case, no intelligent individual would subscribe to their services.

"Carlos" is great and working to make the store be so, also…read more He fixed an issue for me that the on-line Verizon folks caused and with whom I was unable to connect after 3 hangups, 7 agents, 5 hours of my time and 6(!) on hold listening to that horrid music. He was attentive, sympathetic, knows-his-stuff (but made no promises at the beginning). He and this store are now my go-to store, and because of him I stayed with Version after a MAJOR snafu they caused.

I had so many issues simply porting a new line I had to my Mom's existing number. I live in a…read moredifferent part of the state and spent 2 hours in the phone: 1 hour each call and the second call dropped and no callback from Verizon. Come to find out they were in process of porting MY number even though I told then many times which number to port to and from. A young man (last name Leon) at this location was the only one who helped my mom for an hour. She left a happy camper. Thanks, Mr. Leon....hopefully you get a promotion!