This business moved to county rt 64 and has a very nice store layout…read more The problem is they don't have much of anyone working there. I stopped in to return my brothers equipment and it took 35 minutes of waiting in line. People were spread out through the store, most complaining of how long g it was taking to get service. I switched to Empire years ago and after my visit to Spectrum I know I made the right choice. Avoid thus business if you can.

If they weren't the only cable tv provider in the area, I'd switch in a hot minute. Horrible…read moreservice... the app works better than the cable box... and sometimes that doesn't work... time after time they send out a tech and it's good for a month or 2, then same thing...cheap equipment & lousy service at a ridiculous price! If I didn't want to watch my favorite shows, I would just cancel.

I don't like to write negative reviews, but I find myself disturbed by what happened to us on our…read morelast visit. I should say first that the salesperson with whom we worked was stellar and in no way participated in what I thought was a needlessly uncomfortable moment for my family, myself, and for others in the store. This complaint concerns a staff member who seemed like a floor manager and who paired us with a salesperson as we entered. At some point, he directed another customer to some phones along a wall and, in a booming voice, said "Those are the Obama phones." While this reference to a debunked bit of propaganda might be forgivable (the Lifeline program was created in 1984 under Ronald Reagan and was expanded to cell phones under Geroge W. Bush in 2008), what happened next was disturbing. The staff member continued, saying something close to the following: See, everyone stopped talking! Indeed, everyone had. Some tried to make jokes. Others stood in silence. The tone and language of the staff member made it clear that he intended to be purposely provocative. While I have no problem with political speech, even political propaganda, this was a place of business and that uncalled-for provocation interfered with a legitimate transaction. My family saw what was going on and was uncomfortable, but we remained in the store because the salesperson we were working with happened to be gracious. We will, however, think twice about setting foot in that store again.

Verizon and other wireless cellphone providers usually get a hard rap for service and prices. I…read morehave to say the last time I went in here to upgrade my phone I received really good service here (last month I think). The manager took good care of me and all the staff members working in general were very friendly and went out of their way to be helpful. I was not pressured to buy services or products that I did not want or need and the manager worked with me to find the service that was right for me...which was just an upgrade with my phone and including internet. He talked me through the mail in rebate and told me exactly what I needed to do in order to get my rebate including cutting the box rebate off the box for me and taking care of my receipts etc. I bought a cover and screen protector which he took the time to install for me. He also took the time to transfer all my contacts and my pictures from my old phone to my new phone. It was obvious that he loved and enjoyed his job by the way he treated his customers. Wait time in the store was not that long at all. The store was clean and inviting and I was greeted by happy workers the moment I walked into the door. Very nice and positive overall experience.

Best customer service I have ever dealt with for a home ISP. I always get within 10 Mbps of my full…read moreGigabit service and the last time I called support they helped me in less than 5 minutes and despite getting highly technical, the person on the phone knew exactly what I was talking about when I said CGNAT. Thank you for letting me say no to Spectrum.

Terribly unprofessional install crew. Every time they are in the neighborhood, which has only been…read morea year, they're a problem.

They raise your rate every year and when you call to complain they tell you "we're sorry your…read morepromotion ended". I've never been told I was on a promotion other than the first time then they said it 2 more times and within 3 years I'm paying more than double what I was before. $70 for one person on social security is too much. They do have a program that could help however it requires a printer; forms from the government to prove my status when every other company just puts my social in a database to confirm my benefits status (disabled not a useless eater) but not these guys. It would also require me to have a car to get to the post office. I'm legally blind and asked for help. I asked them for clear it's in what exactly they needed and if they could send me a form in large print but the answers I needed weren't off the script they read me & I gave up & I just don't know what to do. I can't afford the raised prices and if I get behind by less than a month they cut me off then charge me for the time I did NOT have service as well as a late fee and reconnect fee effectively doubling my bill and putting me more behind. This is a predatory company with terrible customer service. It's better to just live without the internet.

Had to leave at least one star - would prefer to use zero…read more We opted for the phone buyout option to switch to Spectrum and have been fighting for months to actually get the buyout money - then they just stopped even responding to our complaints. Our patience is at an end with this. T-Mobile (our "old" carrier) does not show the phone numbers, just the IMEI number on the close out bills. Spectrum will not recognize them - they say they can only recognize phone numbers. They just give you the runaround and avoid actually coming through with the buyout money they promised. Never did see the money. The thing is they transferred our phones over to Spectrum before telling us that we had to pay them off at TMobile first. So we were stuck without phones until we paid them off. We even showed them a screen capture of our phones showing them the IMEI number and phone number. Nothing could be done at the local store - it all had to be done over the phone. So they made themselves inaccessible, and made the conditions impossible to meet, so no buyout money. WHAT A JOKE! #spectrumlies #spectrumdoesntcare #spectrumbuyoutisajoke #tmobiledoesntcare #dumptmobile @spectrum @tmobile