The employees were great and knowledgeable. The problem is…read morewith T-mobile itself. They cannot access customers accounts in store and must rely on using the customers phone. T- Mobile has continous technical issues. We were literally in the store for about an hour trying to upgrade a phone. It literally could not do at the store. Leaving customers faced with going home and placing their orders later. And even later it was not available, only after several attempts an order was finally placed. T-Mobile service is aweful, as they are leaning towards to only website sales, and eliminate store employees altogether. Sprint was much better! The plus is the Samsung phone is awesome. The negative is website sales & tech support only.

From the owner: Visit the T-Mobile store in Johnson City and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 601-635 Harry L Dr Ste 38 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Prime example why brick and mortar stores are dying! Been standing here for 20 minutes and three…read morepeople who work here walked by and said they'll get someone to help. No one comes to help. Stores not busy, people standing around. I'll be ordering on Amazon.

Customer service didn't really know to much regarding products. When ordering products it's best…read morejust to hop on over to another tech store. Ordering is always delayed if package shows at all. And when trying to figure out a solution, they slam the door in you face. Truly a grotesque place to be in and all that just to have no inventory. Its on the parkway drive another 2 minutes for a better store not just for my sake but for yours. Also the age of employee there leans toward tik-tok, so any big tech questions lead to no potential value. Just a head up!

Went there today for a new cable box. Got. Used one and a dirty remote Can't call them.read more

Just had to drop an old modem off and it took over an hour. Come on. This "log in to add to a…read morequeue" is a joke when they should have an easy drop-off option.

fixed my screen!! last night it was broken now its fixed very nice and easy service. the guy was…read moresuper helpful and quick

My son broke my wife's phone. The screen has a small line going thru halfway the bottom of it. She…read morehas a Google pixel 2. How much will u charge to fix the screen? We need it done ASAP

What is hard about this review is the stark contrast in the two employees who helped us. Brad was…read morean absolute star in helping us in a situation that even Verizon tech had trouble fixing until over two hours later with Brad on various phone calls with them the whole time. It was some unprecedented issue that Verizon customer service had done to all of my phone lines while we were managing a family emergency from five states away. The first gentlemen - a young, short, permanently- annoyed person - was very rude immediately upon entering the store. When I told him that our lines (two in NY and two in our home state) had all been stopped while on the phone with customer service, he literally said "What do you want ME to do about it? I mean, you're at the store, you know." Brad asked if we had restarted the phones, and as I was answering that we had done that multiple times, the first gentleman interrupted me to say, "Yeah, that's what I was trying to tell her." I confirmed with him that he hadn't, and he said I interrupted him when he was trying to help. I did get up and loudly request for alternative help, which Brad was happy to continue giving me, and this young man said, "Go one! Go over there! I am not going to have you disrespect me." Again, we were without use of our phones five states from home and in the middle of a major family emergency without knowing how to get anywhere we desperately needed to be. I do not like that I yelled for someone else to help, but there was only on disrespected person in that discussion. I then witnessed several other customers come in for help, and his perturbed, grumbling expression and manner remained for them as well. I would have asked for a manager then, but I overheard two incoming store phone calls while we were there where other employees confirmed there was no manager there that day (1/21/26). Verizon tech customer service and Brad were exceptional. But that young gentleman was horrific to encounter and then watch as he was rude and annoyed with everyone else who walked in. There is no way no one else has witnessed that if there is a manager there, and there is no way he should have a public-facing job without having constant oversight for actual training on how to behave respectfully.

Jon and Brett were absolute gems, they did what vestal could not and were a huge helpread more

I had a very old phone and had gone to the Oakdale mall to see if anything could be done to make it…read morework better. The employee 'helping' me refused to even look at it. He told me it was too old and I needed to buy a new one. I asked what was available with our family plan (knowing I was long overdue for an upgrade). The employee refused to even check, and insisted the only phone they had to offer was the iPhone 14 pro. He was fast talking AT me and wouldn't let me get a word in. I ended up just walking out. A couple days later, I decided to try the Vestal location and I'm so glad I did. Vinny was a gem. He was very informative and kind. He confirmed I was due for an upgrade and explained all my options (there were quite a few). Half an hour later, I was home with a new phone. Thank you Vinny!

Warning! Do not trust the salesmen at the Vestal Verizon! We were customers for 29 years with…read moreVerizon and we believed in what we were told. A few days after Christmas, we went to Verizon to exchange a phone I purchased for my husband as a gift. The manager told us of a promotion that included a free phone for Christmas. It all sounded too good to be true so I repetitively asked what the catch was. "It's a promotion...There is no catch" we were told. We would see the charge on the bill and a credit underneath it. For a few years, that's what happened. Money became tight and we could no longer pay $360 every month for three phone lines. We changed carriers and reduced our bill to $127 per month for three lines. Immediately we received a bill for $478! Upon investigation, we had to keep the phone for three years with Verizon in order to "pay it off!!" WE WERE NEVER TOLD THAT BY THE MANAGER THAT HELPED IS THAT DAY! He was more concerned with making the sale than being honest about the promotion! Again, I asked him NUMEROUS TIMES what we had to do to get the "free phone" and he responded with "nothing!" Had we known that there were requirements to the promotion, we would have chosen a cheaper phone. When we called for an explanation and to rectify the situation, they said there was nothing they could do to help us. They suggested that we ask the other carrier to pay the phone balance! BUYER BEWARE! You cannot trust the salesmen at the Vestal Verizon!!