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    T-Mobile

    2.3 (3 reviews)
    Open 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

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    2 months ago

    They take money out right after you paid. They charge way too much and you can't get a person to talk to who knows anything.

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    3 years ago

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    5 years ago

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    Verizon

    Verizon

    (6 reviews)

    $$$$

    What is hard about this review is the stark contrast in the two employees who helped us. Brad was…read morean absolute star in helping us in a situation that even Verizon tech had trouble fixing until over two hours later with Brad on various phone calls with them the whole time. It was some unprecedented issue that Verizon customer service had done to all of my phone lines while we were managing a family emergency from five states away. The first gentlemen - a young, short, permanently- annoyed person - was very rude immediately upon entering the store. When I told him that our lines (two in NY and two in our home state) had all been stopped while on the phone with customer service, he literally said "What do you want ME to do about it? I mean, you're at the store, you know." Brad asked if we had restarted the phones, and as I was answering that we had done that multiple times, the first gentleman interrupted me to say, "Yeah, that's what I was trying to tell her." I confirmed with him that he hadn't, and he said I interrupted him when he was trying to help. I did get up and loudly request for alternative help, which Brad was happy to continue giving me, and this young man said, "Go one! Go over there! I am not going to have you disrespect me." Again, we were without use of our phones five states from home and in the middle of a major family emergency without knowing how to get anywhere we desperately needed to be. I do not like that I yelled for someone else to help, but there was only on disrespected person in that discussion. I then witnessed several other customers come in for help, and his perturbed, grumbling expression and manner remained for them as well. I would have asked for a manager then, but I overheard two incoming store phone calls while we were there where other employees confirmed there was no manager there that day (1/21/26). Verizon tech customer service and Brad were exceptional. But that young gentleman was horrific to encounter and then watch as he was rude and annoyed with everyone else who walked in. There is no way no one else has witnessed that if there is a manager there, and there is no way he should have a public-facing job without having constant oversight for actual training on how to behave respectfully.

    Jon and Brett were absolute gems, they did what vestal could not and were a huge helpread more

    Verizon

    Verizon

    (4 reviews)

    I had a very old phone and had gone to the Oakdale mall to see if anything could be done to make it…read morework better. The employee 'helping' me refused to even look at it. He told me it was too old and I needed to buy a new one. I asked what was available with our family plan (knowing I was long overdue for an upgrade). The employee refused to even check, and insisted the only phone they had to offer was the iPhone 14 pro. He was fast talking AT me and wouldn't let me get a word in. I ended up just walking out. A couple days later, I decided to try the Vestal location and I'm so glad I did. Vinny was a gem. He was very informative and kind. He confirmed I was due for an upgrade and explained all my options (there were quite a few). Half an hour later, I was home with a new phone. Thank you Vinny!

    Warning! Do not trust the salesmen at the Vestal Verizon! We were customers for 29 years with…read moreVerizon and we believed in what we were told. A few days after Christmas, we went to Verizon to exchange a phone I purchased for my husband as a gift. The manager told us of a promotion that included a free phone for Christmas. It all sounded too good to be true so I repetitively asked what the catch was. "It's a promotion...There is no catch" we were told. We would see the charge on the bill and a credit underneath it. For a few years, that's what happened. Money became tight and we could no longer pay $360 every month for three phone lines. We changed carriers and reduced our bill to $127 per month for three lines. Immediately we received a bill for $478! Upon investigation, we had to keep the phone for three years with Verizon in order to "pay it off!!" WE WERE NEVER TOLD THAT BY THE MANAGER THAT HELPED IS THAT DAY! He was more concerned with making the sale than being honest about the promotion! Again, I asked him NUMEROUS TIMES what we had to do to get the "free phone" and he responded with "nothing!" Had we known that there were requirements to the promotion, we would have chosen a cheaper phone. When we called for an explanation and to rectify the situation, they said there was nothing they could do to help us. They suggested that we ask the other carrier to pay the phone balance! BUYER BEWARE! You cannot trust the salesmen at the Vestal Verizon!!

    T-Mobile - mobilephones - Updated May 2026

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