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Vestal, NY

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AT&T Store

5.0 (1 review)
Closed • 6:00 am - 9:00 pm
Updated over 3 months ago

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11 months ago

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T-Mobile Authorized Retailer

T-Mobile Authorized Retailer

1.0(1 review)
1.3 mi
Virtual estimates
Shipping

At my age, I usually don't leave reviews, but I felt this experience needed to be shared…read more If possible, I would recommend avoiding the T-Mobile store in Binghamton. My elderly mother has been a loyal T-Mobile customer for years and recently wanted to port three Verizon lines over to her account for my nieces because Verizon's prices had become too expensive. Our first trip to the store was disappointing because it was closed during posted business hours. We gave it another chance and returned a second time. A young associate was genuinely trying to help my mother, but she needed assistance from the store manager named Rico to complete the process. Unfortunately, the manager appeared more focused on sitting in his car, smoking a cigarette, and having what seemed to be a personal phone call filled with laughter than assisting customers waiting inside the store. It was frustrating to watch an employee who wanted to help be unable to do so because management wasn't available or engaged.

From the owner: Visit the T-Mobile store in Binghamton and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 10 Glenwood Ave Suite 10 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

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T-Mobile Authorized Retailer
T-Mobile Authorized Retailer
T-Mobile Authorized Retailer

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Verizon

Verizon

2.6(5 reviews)
1.5 mi

I had a very old phone and had gone to the Oakdale mall to see if anything could be done to make it…read morework better. The employee 'helping' me refused to even look at it. He told me it was too old and I needed to buy a new one. I asked what was available with our family plan (knowing I was long overdue for an upgrade). The employee refused to even check, and insisted the only phone they had to offer was the iPhone 14 pro. He was fast talking AT me and wouldn't let me get a word in. I ended up just walking out. A couple days later, I decided to try the Vestal location and I'm so glad I did. Vinny was a gem. He was very informative and kind. He confirmed I was due for an upgrade and explained all my options (there were quite a few). Half an hour later, I was home with a new phone. Thank you Vinny!

This store is a disaster. I'm not sure if it's true incompetence or if it's weaponized incompetence…read moreon the part of the staff. The assistant manager is inflexible and defensive. The staff I worked with had no clue what was going on, or how to correct the mistakes they made. It truly seems like they do not care. One of the staff members didn't know how to correct his mistake, lied about it, and gave me a phone number to call in a few days to check in. When I called the customer service phone number, the Verizon rep had no record I'd even visited the store. She called this Verizon store and the staff member I worked with said he "couldn't find the button to disconnect the line". Go anywhere else for your phone/internet needs. This store's staff needs an entire overhaul and to learn to treat their customers with respect.

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Verizon
Verizon
Verizon

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AT&T Store - mobilephones - Updated November 2026

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