I wanted a new phone and my carrier is Spectrum. I was seen in less than 10 minutes by a very friendly, smiling employee,Savannah Lounsbury. I have an apple iphone and because of the facial recognition I had to sign out of it and return in an hour. I screwed up and had to return later. Savannah was just as pleasant and helpful with me hours later. She assured me it would be done properly and it was. I left there very happy, and smiling. I would recommend her to any of my Spectrum friends. read more

I,m a fios girl only I would never shop their again keep my mom waiting too long . I,m stay with FiOS ! FiOS super fan

I ecently i had the following experience with spectrum. And they wounder why folks are leaving. I recently orderd a new modem as mine was outdated. Installed the new new modem no issues. the next day i went to spectrum to returm my old modem and phone box. the the person looked up my account and proceeded to accept and credit my account. Next he said he could lower my bill from 309 to 215 a month. I hesitated thinking whats the catch. So I asked what is different from what i have know. Quote "everything will be the same". I asked again everything the same. Yes they said. So i proceeded to go ahead with the change. I left and went homne a happy camper. Now the fun starts. First my in ternet went from 400mps to 100mps. No some tv stations can no longer access. So i called spectrum to ask about this. The person looked into it and i Quote " you have and old package we do no offer anymore". So i nased about the internet. We do not offer that anymoire you have to go to 500mps and that will cost you another $5 a month. Was not happy but did that. As for the tv strations i lost they are know longer offered in that same package that i had before. Yes my bill is less but why on earth did the not tell me about the internet and tv downgrades? So if i want those othere channels I will have to ugrade for everyone of them or get another add on package called enterainment something. I said no to that!. I will not be suprized over the next year my bill will be going up and i will be going elsewhere. What they really need is to allow folks to pick there stations for a charge after a basic package. Final thought Us retired folks living on fixed income are really taking a hit. I am sure so is everyone else. David read more

On vacation in the Geneva NY area, on lake Seneca. Trying to watch Phillies/Mets series. Keep losing connection. So very frustrating. Happy to return home to an actual working cable company. Spectrum is the worst. read more

The service is inconsistent and unprofessional. I forgot my ID when going to pick up a router and the attendant said that ID was required. I go all the way home and come back only to talk to another attendant who tells me ID is not necessary. What a waste of time. Just terrible. However, the second attendant was very fast and helpful. Whoever the first person was just didn't know what to do :( read more

The young lady who served us was competent and efficient but curt to the point of rudeness. She asked my partner a question and when he answered what he thought she meant she said "That's not what I asked!" Instead of rephrasing the question -I get the impression that everyone there is very sure of their jobs read more

Staff is extremely rude at this location. I only needed to drop off/return equipment for a family member and was told that I needed to make a reservation or continue to wait in line. Go to one of their other locations instead of wasting your time at this location. read more

I would not recommend Spectrum to anyone. Recently, I had an unforeseen situation come up. At the time before my bill due date. I called Spectrum and asked if could an extension on my bill. I felt being proactive was the best approach. During the phone call I was told, No that could not happen because Spectrum does not have the tools for this. The representative continued to tell me if I didn't get my payment in my service would be subject to disconnection. Of course, that's not what I wanted hear and I have never had my service interrupted. Needless to say, that's what happened. read more

Beware!!!Do not give Spectrum your money. That's all they want. Their advertisements claiming how great they are are all just designed to get your business. Once they hook you they start to raise prices for the same lousy service claiming it was a special price aka "a hook". Spectrum is awful. Don't get pulled in by it. Here is what you get. Buffering, screen freezing TERRIBLE customer service with representatives making up different answers and the sales department will literally try to pry your wallet open for what ever they can get out of you. Don't expect your LG tv to work either because after your locked in to what ever monthly you have to pay they tell you LG products aren't compatible with Spectrum. They don't tell you that when your an unknowing first time customer ordering their service. Here is another... they claim speeds are up to 600 but that's a lie when you do a speed test its way below that. This company is out to make money. Customers are not their priority. Cash is. read more

The service was very slow. I waited for 20 minutes just for them to say I needed my old router in order to exchange it for a working one. I read online and talked to 2 Spectrum agents, who both told me I could turn in my old router at a different time. Nowhere on the site does it say that they don't accept later returns. It's a big waste of time. Make sure to bring your old router! read more

What a shithole. Hardly any where to sit. Nobody to tell you how to log in. Customer Service representative absolutely the worst. No interest in anything I had to say and rude. What a pig. And for this they want$200 plus per month. Not in my lifetime. Switching to streaming. read more

Spectrum - Stay away - Television Service Providers Near Me - Syracuse, New York

When we first moved here, we didn't know any better, and ordered Spectrum. Not only did we get WAY less bandwidth, throttled upload and download speeds, but we also got surprise fees. We found out we could get fiber via FiOS, so we cancelled and switched to them. I was still pretty neutral about it. Today, however, an extremely aggressive Spectrum salesperson came to my door. In a pandemic! He came to my door, and I told him we weren't interested in switching back, or purchasing anything. He would NOT go away. He just got more and more aggressive and pushy. He began to get a bit insulting. I kept telling him no, and he kept pushing. I finally told him "you're really pushy. No thank you, goodbye!" He started YELLING at me about their cell phone service. He even kept yelling at my closed door, before finally slamming my porch door and storming off down the stairs. I was polite and let him take way more of my time than I wanted- I was busy- but he got super aggressive. Honestly, I'm a bit worried the guy will come back and mess with us, or the stuff on our porch. I've dealt with people pitching obnoxious sales before, but this guy was confrontational and threatening. I am no longer neutral about Spectrum. I now actively dislike it. Looks like I'm not the only one, either. read more

I visited this Spectrum store twice in the span of two days. The first experience was great, I received my equipment very quickly and with great service, I was honestly confused as to why the reviews were so bad. I ended up having to return a piece of equipment they gave me because it was not included in my plan and I would be charged. I returned to the store to return the equipment (which I was then told it WAS part of my plan and I didn't need to return it, lame). During my second visit to the store I realized why there were so many bad reviews. The customer service was absolutely appalling, but particularly only from Katie. I overheard her whole conversation with a guest in which she got rude and aggressive, meanwhile the customer was telling her to calm down and that it wasn't that deep. Her tone to this man was condescending, snappy, and frankly very agitating. I am glad I got to work with India, who was so caring and respectful. She explained my account issues, even showing me the screen to allow me to see for myself, and was professional and welcoming, so thank you to India. I genuinely think these bad reviews are about A. the wait time to be seen (which the staff can't do much about I understand) and B. Katie. read more

Appalling customer service. I heard an employee being openly rude, condescending to a customer who just wanted to pay a bill. They were bullying and telling outright lies. (e.g. "the federal government says everyone has to use auto pay.") I will never deal with this sad excuse for a company again. read more

You will get erroneous charges and bad customer service. If you try to cancel, they will just continue charging you. Stay away

I've been trying to add a new iPad to my mobile account for 2 days. I've been on the phone 3 times--going through all the irritating questions, wait time, etc each time--and have been in the store twice. The first time for about an hour, the second time for over 2 hours. We were making some progress the second time when the service "went out." Whatever that means. This is not reliable, service is terrible and the connection--OBVIOUSLY--doesn't always work. Honestly, it's worth paying twice as much for ATT. read more

They are the worst. The lies is what irks me. If you can't provide the service you say you can. Home one tv Streaming. Constantly buffering. Told something different from each customer service rep. No two people said the same thing. Then got the nerve to get upset like you don't understand. Oh I understand. read more

The absolute worst internet and cable company on the planet awful customer service ,rates raised $30-50 at a drop of a hat there are much better companies out there with much better service !!! read more

I see so many bad reviews & one star ratings everywhere, & spectrum deserves every one of them as they are the worst!. I'm going to tell you about the company's integrity, they have none. I'm talking about the people at the top, they're scumbags in my opinion & don't take ownership in their mistakes, nor do they take care of their customers. They installed the wrong size line on my house years ago, had many problems & they just kept changing modems & routers & inconvenience me with appointments. I got to the point where I just lived with it. I never knew the wrong line was on my house until I finally went out & bought my own netgear router & they informed me of the signal problem, I had to much signal because of the bigger wire. They finally sent a good tech that explained everything to me in detail, I dealt with issues for years not months. After contacting them after the tech informed me of everything & asking them to make things right, the are fighting me tooth & nail & don't want to take care of me, their customer of over 50 years! This is very surprising to me that they don't want to do what's right after paying them thousands & thousands of dollars over the years. This should be a warning to anyone that gives this company one penny! I will never refer anyone to them & talk anyone out of doing any business with them. I'm extremely upset with their treatment towards me & so disappointed that a company of this size isn't reputable, it's sickening. read more

I went to this Spectrum store a few months ago and spoke with a very nice and helpful employee. He helped me get set up with Internet Ultra. I have since upgraded to the max 1 gigabit speed. A week or two ago I switched to Spectrum Mobile to add on to my services. I have the Unlimited Plus plan. All I can say so far is Spectrum has been STELLAR so far and I have enjoyed their services very much so far. Thank you! :) read more

No stars horrible company can't wait till New York State throws them out. Poor choice and very expensive, some other company help us out take their place I had to give one star but did not want to . And now the Sunday paper says they want a raise. You don't often get a raise for being bad !!!! read more

Spectrum Cable, responded to my request for set up assistance the very day I requested. I had already self-installed modem and router with ease. Downloaded password to multiple devices. However TV's (3) remained inoperable. Pete and Todd were the IT team they sent. Enormous assistance syncing several TV's to internet; removed excess cable from outlets, and left my home spotless. Real Pros that took pride in their knowledge, experience and quickly analyses my needs. In and out in record time. Thumbs up. read more

spectrum is a disgusting company. my building only has spectrum set up but i will look into verizon. they charged me $85 per month for basic internet and 10 tv channels. i cancelled the TV hoping to go back to my original monthly rate of about $45 and was told the new cost for basic internet is $71/month. are you kidding me? also the service guy i spoke to on the 1800 number and his supervisor were pigs- trying to lure me into more services. they also basically told me that they would never lower the price bc im dissolving a service. spectrum, you are corporate pigs who deserve bankruptcy. i dont understand how the county hasnt gotten involved yet. read more

Over the past few years I have had to go to this site to replace, return or other with extremely positive results. Yesterday I needed to turn return a box(due to massive rate increases) and the place was a zoo. I signed in and they said at least twenty minutes. I asked what was going on and they said they are NOW A MOBILE PHONE STORE, I guess that means they are NOT a customer service center. I noticed an elderly couple apparently LEARNING about cell phones. After 30 minutes and only 30 minutes because half the people ahead of me just walked out, I was called. I voiced my concern and mentioned the elderly couple still at the counter, The rep said they have been there for over an hour. That is taking up one of the three out of say six employees actually helping customers. Spectrum needs to change this asap. I will make them send a tech to pick up or exchange from now on..... read more

If it was allowed, this review would fall into less than no stars. Spectrum has come a long way since the early days of cable TV. Nice clean office, hyperpolite computer clicking, "I feel your pain" conversational reparte' (in contrast to the robotic phone based) representatives. Actual services are far more diverse in type and number...though not necessarily so with regard to program quality. My problem with Spectrum or Charter or whatever it is...is the marketing technique shown in these two images. This is how they treat seniors after years of loyalty. This is what happens without government regulation. Spectrum has not accepted its responsibility to provide reasonably priced service equal in importance to other public utilities. It has chosen to line its pockets with the limited resources of senior citizens and less financially fortunate...rampant greed. This is why anti-trust laws exist. read more

Spectrum - Introductory pricing - Television Service Providers Near Me - Syracuse, New York

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I unfortunately don't have a choice when it comes to my Internet provider. When I do I'll likely be switching to Verizon Fios. The download and upload speeds can't compete (and no, I don't want to pay the extra $15/mo for faster speeds). It's laughable how slow it is compared to Fios. I have the most basic of basic TV packages, and I'm considering canceling that now to try to save more money. My recommendation is to get Netflix and Hulu (despite the commercials) instead. And if you have the choice, go with Verizon- especially if you don't watch much TV, like me. Also, stop trying to force landline phones on us. They're dead. You've lost the battle. Get used to losing battles because Google Fiber is coming for you. read more

A few months ago I posted a review because my Spectrum bill jumped about $30 per month. Tonight I received this month's bill for January and it's now up another $15 per month to $175. This is more than I can take. Tomorrow I am cancelling my phone service and my cable tv. Something needs to be done about the monopoly they have over us where they can arbitrarily raise their rates whenever they feel like it just because they can. Thanks a lot Spectrum. I just received my monthly bill and see you decided to increase it by $23. I was paying $140. I am 69 yrs old, retired and on a fixed income. Do you not have any discounted rate for seniors? I just went through this with you last year. Practically every day I get some kind of promotion from you telling me about the wonderful bundles you offer for practically as much money as you just raised my rates. I simply can not afford what you are charging. Tomorrow I will contact Eric Schniederman's office and log a complaint. I'll also post on social media, write a letter to the editor, and go to the Ithaca office. I'd like to hear from others like me who have gotten unaffordable and arbitrary rate increases. read more

Spectrum cable TV and internet is a luxury I can no longer afford. My bill went up again to $132.30 for basic TV and internet. I'd rather be locked into a 2-year contract and avoid the unexplained and sudden increases. read more

We have had spectrum for about 8 months and we have had problems with it every other week it feels like customer service is rude and its just a bad company what ever you do not get spectrum!!!! Worst mistake we have made .. read more

I went to exchange my cable box when I walk in there was two people working and then I guess one left. Leaving one person Behind a counter one customer and myself. Then 3 more people walked in I ask the one lady how much longer she was going to be she said 30 more min . And all I needed to do was change out a cable box. It looks like to me that Spectrum is more involved in cell phones then cable service. I think I'm going to go with At&T.Nothing really works right. Always having to reboot the system. read more

Took three times to come hook up the cable and it still is not fully functional then they provided a DVR box in which I cannot record - they say this is normal. Will seriously be considering alternatives and blogging about their horrific service read more

Worst service! I signed up for 100Mbs service and was told upon picking up the modem that my neighborhood was only eligible for 15Mbs service for the same price, until an indeterminate future upgrade date. read more

Old bill was $157.87 for whole house DVR internet and phone. Switch over to spectrum and $217.42 for no whole house dvr (they don't offer it any more) and other services the same. Advised bill would be $125 including tax. Spent a total of 4.5 hours in store and on phone and problem still not resolved. I didn't think there was anything worse than Time Warner until I saw Spectrum. read more

Signed up for service. Phone never worked. Called many times with no support! Had to go back to old service. Called to cancel, was ok until they sent me to billing. Had a 30 day money back policy. Called on day 31. Not only were they not going to give me a refund for having no service for 31 days but I still owed $4!!!! I lost $180 for 1 month with no service! What a joke! read more

I had an appointment at Spectrum yesterday morning about an issue I had. An elderly family member had started getting scam calls so I wanted to put a privacy plan on her phone where only approved phone numbers would go through. I'm in the age group that technology is not my generation. The gentleman who helped me was phenomenal!!!!! He explained how to get this set up until I understood. He didn't once get frustrated with my lack of knowledge nor did he ever make me feel like he was trying to get me out of there. He was terrific!! read more

Shut off spectrum a few years ago when they sent a technician to install cable. He took several hours, made a huge mess and flirted with my daughter. Just a few days ago someone sshowed up wearing a spectrum badge. He was creepy and unprofessional. He had a plain car with no logo or evidence he represented Spectrum. He said he was stopping by houses to see if people were interested in their services. If this is their idea of a sales rep no thanks read more

I wish a could give 0 star, but i can't. The Internet is awful, they promise you a Internet speed that you never get, run really slow. i just have to use it cause there is not other company to change for. read more

I just received my Spectrum bill and it was $30 more than last month. They told me my promotion was over. I said then find me another. She said those days are over. In other words, you are stuck paying this if you want Spectrum. She then told me that I pay less than most people at $185 a month. I said this is truly unreal and not even affordable for anyone. This is so unfair. I just wrote a letter to Eric Sneiderman, Attorney General of NY. Someone needs to step in and take control of this monopoly. Sue Fayetteville read more

If 0 stars were an option that's what I would have picked. Apparently the Spectrum reps can't see the huge line of people waiting for service. I've been waiting for a half hour and the same customer has been being helped by a girl who finally just got done helping him, but now feels the need to chat about what cell phone plan her boyfriend has. Very unprofessional. read more

**Ithaca customer, but who knows where the 1800numbrs take you** Short story: TERRIBLE CUSTOMER SERVICE. Will try swindling you for all your worth and probably your first born! Give you the run-around until you're so fed up you contemplate just paying them to make it go away. Also, some hair-losing. Long story: 6 years ago when my boyfriend (now husband) and I moved in together we signed up for internet service. It was such a hassle getting it installed (monday between 8 and 4) then nothing. call tuesday (we'll definitely be there today). nothing. i think it was a full week before we had service. Luckily by calling and complaining they nixxed the set-up fee or something. Over the next 6 years we watched our monthly payment go up, little by little until we were paying more than double what we started. Yes, I know that's how the economy works, but still.... Cars don't cost double what they did 6 years ago. This past summer our service plain stopped working one day. Call. on hold for eternity. finally talk to a human and they inform me that i need to call a different number. naturally. more calls. more waiting. more passing off to a different department... After finally getting the correct department and person to explain the problem to it seemed like someone would be out to our place to investigate the problem. THEN THEY ASKED ME IF I WANTED TO UPGRADE TO THEIR SUPER AWESOME PLUS PACKAGE BS.... really?! you want to sell me a different product when the one I'm currently paying too much for doesn't work?! great business plan. Then we decided to move. to Washington state. Across the country. Where there is no TWC (yay?!). So I went into the Ithaca branch office with my router, and cancelled my service. that was Aug 14th. She had trouble cancelling the account, but said it would be handled by her manager, and she gave me a receipt, and I owed nothing. super. BUT WAIT. fast-forward to last week when I got an email of my bill. $136.64. WHAT? I called the next day. more of the same crap of calling 5 different numbers/departments and getting the run-around. This was 2 days ago, and I'm still fuming. I spoke with 4 different people (most of which were trying to get my credit card info to 'settle my bill' or sell me something) and I had to get pretty irate before someone with authority was able to handle the bogus charges. They had been charging me even after cancelling the account, so she was able to make most of those charges go away, excpet for $12.96. Which was the remaining balance from when I closed the account. I told her that when I cancelled I was told I owed nothing and my bill was ZERO. She said that I had a bill of $12 for September 3rd when the account was cancelled. So some idiot on their end forgot to click a button for 2 weeks, and they wanted me to pay? No. I was in Seattle Aug17th, I wasn't about to pay for 2 weeks of 'service' that I didn't use and had cancelled. Then she kept saying "it's only $12 ma'am". If you're trying to take money from me for service I'm not getting, it's stealing. and no matter how little, it doesn't matter. With enough barking and complaining she was able to make that $12.96 go away.... but it is 2 hrs I'll never get back. /end rant read more