The worst customer service I've ever had. I just wanted to turn my new phone on. I was on the phone…read morefor 3 1/2 hours with them not only on hold but getting yelled at. I submitted a complaint and they finally got ahold of me about a week later and she said she'd call me back after she figured it out (my phone was locked I got it refurbished from Walmart) and she never called me back! I recorded the interactions they were so bad. I was in tears. All that for them to say they can't turn my phone on due to me buying through Walmart and not them. They also told me I couldn't get my phone on unless I bought their at home internet as well. Then when I said something about them not getting back to me and how awful I was treated they replied with "case closed"..... I'm not a Karen.. I never complain and I'm patient but I've never delt with customer service like this before. One after another just awful either didn't have a clue or were extremely rude. It's not even about my phone getting turned on cause I understand but the customer service was ABSOLUTELY AWFUL. I'll never recommend to anyone.

XFinity is Comcast, and we are "outside their footprint" (Buffalo W.Side).read more

Had to return equipment so did my daughter was early and didn't have to wait long was fast person…read morewas helpful and quick cant say that much great job today Spectrum

So, I've dealt with abysmal customer service, and usually I am sympathetic to the plight of…read morecustomer service reps on the phone ;especially retention reps) because the company sets them up for failure. Not this time, I cannot in good conscience allow for the utterly rude and dispicable actions of the rep "retention" reps I dealt with. So, quick context, a smaller local company that offers vastly better price points for superior service for my needs became available, I opted for that company without a moments hesitation, but I waited to cancel charter until after I had cancelled in the hopes of making this process as simple as possible. I was vastly mistaken. The first time I called I started to get asked extremely inappropriate personal usage questions, things that are NONE of charter spectrums business whatsoever, when I asked if I was required to answer these redundant, pointless questions the rude and snippy rep said that if my equipment was already returned I could avoid the ludicrous cross examination. So the literal next day I went to the charter store down the street, not allowed to return my equipment there, I had to go to the UPS store a literal block further down the road...... why????? To make cancellations more difficult, period, that's why... So I get my equipment returned with RECEIPTS, and I wait to call again until after I confirm they have they garbage modem and equipment. I call again, thinking it would be easier The rude, wolf of Wall Street wannabe sales jerk (I'm trying not soften the language I want to use trust me) starts into the EXACT SAME questions, and I immediately state that I was told it would t be needed if I returned the equipment, looser wannabe Jordan belfort tried to avoid answering while he thought he was selling me back my pen and the I asked, point blank, "yes or no, do I have to answer these questions to cancel my service?" I was met with "it isn't a yes or no situation " EXCUSE ME YOU PRICK!?!?!? I had to resist with every ounce of my being not to answer with my the most uncomfortable answers about my "internet use" to make his "it isn't a yes or no" situation a little more "fun" for me..... This company is a quasi regional monopoly and clearly their retention "customer service" reps are a reflection of this.

This outfit has turned into a haven for spammers. From September to the middle of October (so far),…read moreI have received DOZENS of spam emails originating from their IP addresses. All have been forwarded. They do NOT take action. Now, from websites they host. These people are pariahs of the internet.

NRT Game Servers has been a client for our 9th year now…read more At one time I hosted my own servers in Toronto, Ontario and Dallas, Texas. I ran into Jon ( ColoCrossing ) just after he started and had reservations on putting all my eggs in one basket..Jon..is a man of his word..he said he would make sure I succeeded..and I have. NOT once have I ever been mis-treated, over billed, or had a server issue with Jon that was not given the highest priority to make sure my clients were with out service. There Tech support has always been great to talk to, even if it was a issue I was trying to figure out for my business. I have no degrees in computing, all self taught..and as GSP's come and go..I am still here 10 1/2 years later. I owe a great percentage to my first conversation wit Jon and his employees over these years. I have learned and live by you treat people the way you would like to be treated..If you want to be a idiot and want every thing now...then expect to be treated the same. I would recommend ColoCrossing to any new company that want to succeed in a business I am in...or any other structure your business requires. Don't believe all the negativity that you might read in forum posts about the reputation of Jon and his company..this goes back to my sentence above...If you want to be un-proffesional..then expect the same. As long as my Company. NRT is in business, then I will be a client of ColoCrossing as long as they will have me. Thanks for reading.. Dave Stanley NRT Game Servers.

OK SO don't get me wrong yes Walmart is good, TRUST. but like I went to freaking walmart for some…read morePEACHE and ouuuu they had some good AH ones last time I went , and today I went and they didn't have the regular peaches I get....they barley had regular peaches, and the only one they had was on the floor. Like it was a single regular peach on the floor so I'm like oh nah they playing games, so me being me I grabbed the peaches they had out and the ones they had was naked!!! like they didn't have no peach fuzz on them so I'm like why dis peach look weird and I'm like hmmm maybe it's the same u know , WHEN I GOT HOME it tasted LIKE bad- so now I have to suck it up and eat them bc I didn't get them and I don't wanna look ungrateful so yea not good at all, do better walmart get more good peaches out there and stop selling those nasty ones.

I never thought I'd say this, but Greenlight Networks actually managed to be worse than Spectrum…read more And that's genuinely impressive in the worst possible way. When I signed up for their fiber internet service in Buffalo, I figured anything had to be better than what I was dealing with. Wrong. So wrong. - The Installation That Destroyed My Faith in Humanity The techs showed up to run the fiber line to my house. Simple job, right? They ran the cable through a tree. Not around it. Not near it. THROUGH it, pressed right up against the branches. Every time the wind blew, the fiber was getting yanked and pulled. I'm not an electrician or a cable guy, but even I know you don't run lines through trees. This is basic stuff. Then they mounted the junction box on the front of my house. And when I say "front," I mean the most visible, ugly spot they could possibly find. No heads up. No "hey, where would you like this?" Just slapped it right there and called it a day. My curb appeal took a nosedive. - A Month of "Someone Will Call You Back" So I started calling customer support. And emailing. Multiple times. I wasn't asking for the moon here. Just a simple question. When can you fix this mess? The answer? Crickets. Well, not exactly crickets. More like vague promises and zero actual information. No timeline. No commitment. Just "we'll look into it" over and over again for an entire month. - Turns Out They CAN Move Fast (When Lawyers Get Involved) After a month of getting nowhere, I'd had enough. I sent a demand letter to their legal department. The next morning, literally the next morning, a technician was at my house moving the junction box. Funny how that works, isn't it? A month of phone calls gets you nothing. One letter to legal and suddenly they're on it. But here's the kicker. They moved the box but left the fiber running through the damn tree. The problem I'd been complaining about for weeks was still there. And sure enough, after the first windstorm, I could see the fiber was already getting damaged by the branches. - The $100 Middle Finger I was done. Completely fed up. I called to cancel the rest of the installation. Their response? "That'll be $100." Of course. Of course they hit me with a cancellation fee. Remember how I signed up during a promotion that promised free installation? Remember how there was zero mention of any cancellation fee during the entire signup process? Greenlight remembers different. According to them, I owed $100 to cancel an install they'd completely botched. - The Silent Treatment I disputed the fee over the phone. The person I spoke with said a manager would call me back. Yeah, I've heard that one before. Spoiler alert, no manager ever called. I disputed it via email. Nothing. They've just stopped responding entirely. They want their $100, but they won't even talk to me about it. Radio silence. - Why You Should Run This is why I'm writing this. So you don't make the same mistake I did. I couldn't even get a fiber line properly installed without Greenlight putting me through a two-month nightmare of incompetence, unprofessional work, ignored complaints, and surprise fees. If you're in Rochester, Buffalo, or anywhere else in Western New York and you're thinking about Greenlight Networks, please learn from my experience. There are other options out there. Hell, even Spectrum, for all its many, many problems, managed to provide better service than this. Save yourself the headache. Save yourself the stress. Save yourself the mysterious $100 fee. Stay far away from Greenlight Networks.

So far I've been happy with Greenlight's service. No issues. Installation was prompt and…read moreefficient. I had a billing issue where I was charged a $50 fee for installation. I called about it to apply a free installation coupon and it was handled by their support group. The charge was removed and I was credited in my next bill. I highly recommend their service.

Biggest scum bag employer in NY, they lied their ass off to get me in the door and once I built an…read moreentire new department for them, then, they cut me.I was promised they would keep me on to run it. Liars in the front office should be ashamed of themselves. I should have charged them $175k to do that type of work.

The connection was pretty good initially, but soon, it kept disconnecting on its own. Adding insult…read moreto injury, the wait time to get someone on the phone is just horrible.

Onsite PC and Apple computer service provider. Fast, friendly and cost-effective services for…read morebusinesses and consumers.

I have been to this location twice in the past week to help my mother with her new iPhone both…read morepeople we had wait on us were absolutely horrible and clearly you could tell that they did not want to be there. They should not be working in customer service, they do not know how to help. They do not know how to answer the questions. Do not go to this location!

Had to bring my phone into Verizon the other day after it kept losing calls. I was naturally…read morenervous about what the results would be. How much would this cost? Do I need a new phone? Well to my surprise it was a great visit. I was greeted warmly at the door. Then found out i just needed a new SIM card. It was a quick switch and best of all, no charge. I wish I had the girl's name who helped me. She was so friendly, no upsell, nothing. Thank you! 2021-189

Usually I love this kiosk. We've only been a few times but most employees are really friendly and…read morehelpful. The last time I went we needed to get a phone for me as mine had broken. The woman told me I could get no deals because I was a long time customer. So I became a new customer to get the deal and cancelled my old account. She used my data (1.8g) in the first hour I had the phone transferring things. She then told me it was "taking too long" and sent me home with both phones for the transfer. The ap stopped working and I couldn't get it back without store authentication. She was too busy talking about her weekend to help me. I called Virgin to tell them I will not be paying the setup fee as she didn't set my phone up and I've now lost a lot of pictures and videos. I made a formal complaint to them about her customer service. I think the owner should know that her wages are wasted money as I will recommend people wait and see one of the other employees before "wasting her time"

Frustrated that Verizon does not carry Ch5 out of Toronto as I am a long time fan of Hockey Night…read morein Canada & enjoy watching Canadian news. Tried an indoor antenna with a 50 mile radius without success.Went on line for outdoor antennas & WNYCable came up. Spoke with Paul Wright who is personable & informative. During a 40 minute telephone conversation, Paul explained & broke down high tech terms to inform me why the indoor system would not work & told me that my house is 53.7 miles from the Ch5 signal on the CN Tower. Described in great detail the advantages of an outdoor system I decided to go with WNYCable as the price was fair & Paul installed it in a couple of days. The picture I receive on Ch5 is outstanding,almost appears 3-D, much better than any channel I receive on Verizon. There are also numerous other channels that are of high quality. Would strongly recommend Paul & WNYCable to anyone seeking TV reception from an outdoor antenna.WNYCable also provides a variety of other services in communication technology.

I'm writing this because I have just been amazed, seen a paradigm shift, found out that I really…read moredon't have to pay so much to watch TV and my favorite shows! Thanks to WNYCable, THANK YOU! We moved a while ago and had to get TWC. A few weeks ago I saw an ad in the Bee newspaper about "cutting the cord" from WNYCable, I checked their website, saw they had a special going, so I called them. The person I spoke with seemed extremely knowledgeable and I set up an appointment to talk. I was tired of paying over $150.00 a month for TV. Hundreds of channels and we only watch about 6 or 7 of them it's just nuts. I need the internet for work, kids need it for school, I mean who doesn't use the internet but why do I have to pay for all the channels I never watch? Wnycable did a quick site survey and explained all my options, costs and savings, no pressure, just information. I watch A&E, TBS, TNT, ESPN, History and CNN for news and Showtime for the movies and original shows. My wife likes Lifetime, Food Network, Travel Channel and HGTV. The kids watch Disney and Cartoon. We found out we could get those channels and a few other nice ones like Bloomberg, Adult Swim, IFC and AMC, (Breaking Bad right?) for just $20.00 a month with my internet connection. That's it! Twenty bucks, no other charges for what we like to watch. Other channel packages are available for $5.00 per month. We purchased a system from them and a Roku from the Wnycable website and that was it. Wnycable set up everything, it was very simple. We are all big hockey fans here so we also got the system for the Canadian channels too, HELLO Hockey Night in Canada in REAL HDTV! It looks like the players are in my living room. I don't know why but the system they installed has the best HDTV I've ever seen, TWC never looked this good. The guy said it was something to do with them smashing 3 channels in where only 2 should be and it's not true HD with the others even though you pay for it. Whatever it is, it's better, a lot better. We added Showtime for about 11 bucks and the whole system is amazing. Almost like an added bonus we also get hundreds of free streaming channels on our Roku, movies, news, sports, everything. I found a bunch of free movie channels and watched Rollerball the other night with James Caan, it was great and it was free. I actually get more now and pay a lot less for it. All I kept from TWC was the internet and that cost about $40.00. $20.00 for the basic channels on my Roku, $11.00 for Showtime and I cut the cord. Now I save over $84.00 a month, that's more than $1000.00 a year. Yeah, life is good.