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Virgin Mobile

2.0 (1 review)
Closed • 10:00 am - 9:00 pm

Services - Virgin Mobile

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6 years ago

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JTG Systems

JTG Systems

(4 reviews)

JTG Systems in Welland is one great SERVICE computer/electronic company. I am one of the baby…read moreboomers who enjoys all the electronics that are available until something crashes or goes wrong then I am usually at a complete loss. Going into JTG was quite a different experience from previous iPhone problems providers I have tried. No appointment , no signing in and then waiting in a mall until called, service reps that used lingo, I could not understand or not having the ability to discuss with me the problems I was having with my phone without dismissing what I was saying or showing their impatience and annoyance when dealing a person who had computer limitations. Dave who ended up working on my iPhone was friendly, patient, informative and knowledgeable. My phone did not get fixed because Microsoft needs time to update some of my Info but Dave set that up for me to get done and then the rest of the repairs can be done. I walked out of there feeling good and relieved that I have a great place to go back with any other computer type problems and know they will be dealt with quickly and honestly. JTD System policy is that if you bring something in and they are not able to fix it, the customer does not pay. What a great way to run a business!

The irony of poor communication from this phone repair company could not be overlooked. I was…read moreoutta town and called about opening hours before the holidays for pickup. They said they would be open Monday dec 23, and closed 24, 25. I travelled from out of town on 23rd to see a sign saying sorry we are closed! called the store, answering machine said "for best service, come in, open 12-6". Frustrating hearing that, while standing at store reading a hand written sorry we are closed sign. Especially after telling me they would be open that day, over the phone, 72hrs prior. The quote was adjusted down! Said it was a quick easy repair, and because they were not there when they said they would be, would not charge me full price. But during the initial quote they said if it was easy repair, he would not charge me full price...having said all that Item was repaired sucessfully, and in a timely manner. I would have much rather payed the full price and not have my time wasted.

Virgin Mobile - mobilephones - Updated May 2026

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