This company does not do repairs on the weekend, despite the 24/7 support lie on their website…read more Four days without internet is unacceptable. Garbage service support. If I could give zero stars i would. I will have to reschedule a video conference and inconvenience a client. Absolutely shameful.

They told me they can help me install internet and then they told me they don't provide internet…read moreservice in my area. Here is the funny part, a few month later a collection agency called me to paid a bill for two month of internet service fee because they charged me anyway even that we don't have any contact signed and there's no internet service provided.

I live right next to the Megawire tower and I get the worst internet ever!!!! And when I try to…read morecommunicate with the Megawire rep I get the run around and I have asked for followups but they don't even do that!!! Worst internet connection ever!!! I highly DONT recommend them in the Tri Cities area. Would have given them NO stars but that wasn't an option. Zero customer service and zero follow up and the worst internet I have ever had.

We have been with this company going on a year, for the first 6 months things seemed to be okay,…read morethe system would go down from time to time and that's to be expected with point to point. However the last 6 months have been a battle, we were paying for 10-1 and we would be surprised if they could maintain that for more then a couple days with out it dropping down to less then 1 down. Ruth, who answers the phone seems to care, however don't believe a word she says," I'll call you back im making a note so I don't forget" this is her famous last words or I swear to god I'll call you back, never does. I always had to call back, and then they stopped answering my called until I started blocking my number, surprise they answered those calls but if my number wasn't blocked they wouldn't answer. The only person who seems to actually put his words to action is Steve, not sure what one but there is two of them. Melissa is also nice to deal with, but over all you will pay for something you don't get, I'm in the middle of a calm with the CRTC to see what can be done as we have spent so much money for nothing with these guys. Finally we have found another provider who will be able provide for us what we pay for. Look at using someone else who will actually take care of your internet needs.

Virgin is the worst. i'm Paying for nothing because we are not getting internet Friday's, Saturday…read more, and Sundays night for the past 2 weeks.

I recently had an issue while upgrading my internet package to a faster plan, and I was fortunate…read moreto receive assistance from a support representative named Carla (I hope I'm pronouncing her name correctly). From the very beginning, Carla was professional, patient, and incredibly helpful. She spent nearly 40 minutes working with me to make sure everything was resolved properly. At one point, I accidentally disconnected the call, but to my surprise, she called me back and continued helping me without missing a beat. What stood out most was her dedication and genuine willingness to help. She guided me through every step of the process, explained everything clearly, and made sure the issue was fully resolved before ending the call. Her positive attitude, excellent knowledge, and outstanding customer service turned what could have been a frustrating experience into a very pleasant one. Carla is a great example of what exceptional customer support should look like. Thank you, Carla, for going above and beyond- I truly appreciate your help and the care you showed throughout the entire interaction.

The worst internet! I've signed up with them for 2 months and there has been 5 outages. Today I had…read moreto hotspot the entire day. No accountability. Their staffs via phone and chat couldnt care less. There's a strong sense of aloofness and attitude when you reach anyone, a lot of times they dont know about the outages until you tell them about it. Would not recommend!

They went above and beyond in getting me set up. Excellent service. Only two slight drawbacks is…read more(1) Tech Support is not 24 7 (My previous provider had 24 7 tech support but when my modem failed, I was on hold for over 2 hours by t he clock and they never did answer. Buzzmax answers the tech support line immediately.) (2) the phone is voip so it CAN go down at the same time as the internet. They say it is possible for one to stay up even though the other goes down when the modem wears out. Buzzmax said modums last about a year but the Bell installer said the one they sent me can last 10 years. I'm so much happier with buzzzmax.

Poor customer service, doesn't care about their customer at all…read more We ordered internet service for our west office on March 2017. For the first scheduled installation, their technician was late for hours. There is no phone call notifying us from the company or the technician about being late. When we called asking about when the technician would arrive,they told us they couldn't reach their technician. And their excuse was the booking window was 8 hours. For second scheduled time, they didn't installed the modem for us, and their excuse was the technician couldn't find the modem while the modem was in the office. Our internet has never been ready for use and they have been charging us the internet service for 3 months now. They have all the excuses not to refund for the 3 months charge and they didn't think they did anything wrong. They are good at finding excuses.

I went to go pick up a SIM and move my phone over to Telus. The store has a doorbell to let you in…read more The store employee was right at the door and he told me I had to show ID through the glass in order to be allowed into the store. I thought, that can't be right, so I asked, ID to be allowed into the store?? I was there on my own, and as someone 60 plus I'm certain I did not look like someone about to rob the store. I left.

I went to the Telus Store at The Boardwalk today to return a sim card I bought around 10 days ago…read more The sim card has not been used and the package has not been opened and in good condition. A young man in the store refused me. I said it's in brand new condition, not opened and not used. He said they could not detect if the sim card had been activated. When I asked him to show me the return policy, he said no. He does not know where to find the policy. But he just refused me returning the sim card.

I contacted a few places about getting our TV mounted where we wanted it in our living room. Some I…read moredidn't hear back from and some offered solutions that did not fit our needs. Dan at KW Tech Solutions gave us a great solution and a reasonable price. Dan and Chris came and installed the TV. They were punctual, professional and clearly know what they're doing. The TV looks great and it is really functional with a full motion TV mount. I highly recommend them.

From the owner: KW Tech Solutions brings you years of experience and some of the best technical advice to help make…read moreyour life less complicated at a price that is affordable. Why pay the high overpriced services of the Nerds and Geeks for similar or less knowledgeable resources. We pride ourselves in maintaining a small-firm feel by treating each client with care and consideration. We've hand-picked a high-quality team of creatives with the diverse skills needed to solve any problem. No issue is too big or too small. All our clients will receive the same level of service whether a corporate or home user.