I have been a client with Start for 5 years now, and I recently had to call them to get a copy of…read morean old bill. The woman that I spoke to was helpful, non-judgemental, and pleasant. She explained that she would email a copy of the bill, and described the process of creating an online account to get past bills. I'm happy to have dealt with her and grateful for the positive interaction with this company.

All I want to do is cancel my service. They are impossible to reach by phone, as you are kept…read morewaiting on hold endlessly. Their chat line doesn't work either and can't be used for account cancellation or billing issues, etc. Plus you're expected to wait forever for a chat agent, too. This is basically zero customer service, but they want you to pay good money for their internet service. I guess my next step is to take legal action against Start and Telus (the new owner of Start) for negligent performance of duty and negligent infliction of mental and emotional distress (after all, isn't needless aggravation a form of mental distress?) No one should have to fight that hard or be forced to waste a lot of their valuable time just to get the most basic, essential customer service. If you're looking for an internet service provider, my only recommendation is to avoid Start if you can.

One star is too high actually. We have been CALLING and are unable to reach a live person! If you…read morecant bother to talk to us maybe we should go somewhere else?

Pretty poor service. Obviously doesn't have good enough equipment to be providing internet to the…read morearea they cover. Only ever have laggy or slow service unless it is around 5 in the morning. I'd love to have another provider however, I am stuck because they are the only provider in the area. Please help, I want good internet....

From the owner: Internet Service Provider to rural Ontario. Our purpose is to provide high-speed internet to the…read moreunder-served and under-connected areas of our province. The goal is to eliminate the digital divide for all rural households who struggle with poor or no broadband services, thereby powering economic development and enabling long-term sustainability for our rural communities.

I live right next to the Megawire tower and I get the worst internet ever!!!! And when I try to…read morecommunicate with the Megawire rep I get the run around and I have asked for followups but they don't even do that!!! Worst internet connection ever!!! I highly DONT recommend them in the Tri Cities area. Would have given them NO stars but that wasn't an option. Zero customer service and zero follow up and the worst internet I have ever had.

We have been with this company going on a year, for the first 6 months things seemed to be okay,…read morethe system would go down from time to time and that's to be expected with point to point. However the last 6 months have been a battle, we were paying for 10-1 and we would be surprised if they could maintain that for more then a couple days with out it dropping down to less then 1 down. Ruth, who answers the phone seems to care, however don't believe a word she says," I'll call you back im making a note so I don't forget" this is her famous last words or I swear to god I'll call you back, never does. I always had to call back, and then they stopped answering my called until I started blocking my number, surprise they answered those calls but if my number wasn't blocked they wouldn't answer. The only person who seems to actually put his words to action is Steve, not sure what one but there is two of them. Melissa is also nice to deal with, but over all you will pay for something you don't get, I'm in the middle of a calm with the CRTC to see what can be done as we have spent so much money for nothing with these guys. Finally we have found another provider who will be able provide for us what we pay for. Look at using someone else who will actually take care of your internet needs.