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    Universal Wireless Tech

    5.0 (1 review)

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    11 years ago

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    Spectrum

    Spectrum

    2.3
    (9 reviews)
    2.6 mi

    Amazing customer service at this location…read more Corporate cusomer service 0/0. LOCATION: Paula and later on Jamie (i believe) were absolutely wonderful! Yesterday I was there to upgrade 3 cell phones and start one new cell plan. Whoever thought the mirror thing to confirm if there was damage to the old phones is a complete idiot. 45 minutes for 3 phones because it kept getting errors! What is wrong with trusting your employees eyes to confirm there is no damage to the trade ins? Why waste your customers and employees time? Paula was apologizing for something that wasn't her fault. Then, the 4th phone was flagged as fraud because there were already 3 transactions done. Are you kidding me! So Paula offered to hold the phone so i could go home and call 611 to try to get the fraud removed which they guessed would take about a day or 2. Again, both apologizing for corporate policies! CORPORATE: Now, here is where I get pissed. Short version. Call 611, Get transferred to fraud. Fraud tells me it's not really a fraud just a flag that I would need to order the 4th phone online and have it shipped (FROM THE STORE THAT I WAS LITERALLY AT 30 MINUTES BEFORE!) or sales and order over the phone! WTF!? I asked if someone could just remove the flag and i could go to the store and just buy the phone instead. No. Is there a other department that could help? No. Wow, thanks for nothing. I said if I go to the store Monday to get the phone will it still be flagged? Hmm, I don't know, maybe, maybe not. Awesome. So helpful. After fuming, I order the phone online. Now, knowing Paula is holding the last remaining model for us I try to find a number to the store. No luck (that is annoying btw). Call 611 again (because they were so helpful the other time...) ask if I could be connected directly to the store I was dealing with to let them know I made the purchase online and about the phone being held, in case Paula wasn't there Sunday or Monday. Nope, and was told they would figure it out. Really. So, back in the car to drive back to the store. Thankfully Jamie was still there and I explained that I ordered it and he said he would take care of the hold and let Paula know. He again apologized. The in-store employees that I dealt with were incredible. The corporate employees are useless and the policy with the mirror and having no way to directly contact the reps in the store is a waste of time for the customers. So my whole ordeal wasted an entire afternoon.

    I got an amazing deal on my Internet and phone service. Thanks to Daniel in Albany, New York.read more

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    Universal Wireless Tech - mobilephones - Updated August 2026

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