1st off their prices are way too high especially with the service being extremely poor. 2nd they offered an iPhone and iPad deal where if you updated your iPhone and iPad the iPad would be on them but they didn't honor it so now I'm stuck paying for both. 3rd they don't care about their customers or the service they provide them. Finally Verizon should be giving all their customers at the very least one month free service and return back to free phones with a two year contract and stop ripping customers off read more

Verizon - Proof that Verizon's service sucks. My phone is in SOS more than I have actually service from me - Mobile Phones Near Me - Niagara Falls, New York

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expensive higher than all others a rip off staff attempt to be helpful but cost is ungodly high read more

Waited for over an hour, worst customer service of all times. Wanted to buy a jet pack for work, ended up brushing the cobwebs off my shoulders and buying one from the nearby Cricket store. Is Verizon going out of business or something? Rude salespeople, I can only imagine what the cell service would be like. Maybe they did me a favor! Buyers Beware! read more

Worst customer experience I've had at any retail location in my life. It was only the calm and kind manager who settled an ugly situation with an angry employee named Hasan. My friend had an appointment scheduled and the store couldn't find it despite a confirmation text on her iPhone. Hasan couldn't have treated her more rudely, and even threatened her. Not a good place to be a customer! read more

the lady had me waiting 10-15mins and then was so quick to explain things rushed the whole experience. she did not help me in anyway and was sarcastic towards the end, nobody in the store and rushed me out with zero solution about my Verizon account. Will never go back to Verizon services or this store because of her. read more

I had the pleasure of working with Jeff who not only screws up my order but then pair my watch to my phone even though I requested the opposite only to have to go back to the store as they where closing. I bought a phone and a watch and the watch should have been free. It's been 3 months of trying to fix his error without success. Jeff is no longer returning my calls or my texts. I call this total inconvenience. I should have read the reviews.... read more

My mom and I had a recent experience and had to get mom a new phone plan. Kevin, Pat, and Jeff Helped us. They actually sat with us for about 4 hours to get everything perfect. They got mom a new phone and took her off another account. Jeff!! You are amazing you were very polite and very sincere. Kevin! Thank you for helping figure out how we could get mom out of the situation of being on someone else's account and helping mom break free from that hold! Pat!! You sat with us and listened. You help transfer all data to the new device and deleted from the old. The customer service we received other 2 visits to your store location was so pleasant. We were created as soon as we walked in, with smiles and by the time this was all done we left with hugs! Thank you!! Thank you so very much read more

I HATE when I have to go to the Verizon store. I. Hate. The. Store! Let me say I love the Verizon network. My phone always works. I just really HATE when I have to go to the store. I must say, that the people on the 800 number were super helpful to fix the stores errors. The. Store. Is. Awful. Do. Not. Get. Help. From. Jai. Last time the guy basically ordered our phones without asking if we wanted to pay full or do a payment plan. Acted like a pushy salesman. Ended up on payment plan. That was better than this trip. Went to upgrade our phones to S21 with a deal they sent us. Met with someone named Jai. I asked him if all S21 lines would be the promo cost a month. He. Said. Yes. He didn't set it up that way though we learned later. He took my phone and did all the stuff he needed to do to order the phones. He never asked if we wanted a particular color or anything (all 3 were ordered gray). Then he told us we were ALL SET and the phones would come in the mail. Told us we could transfer the information ourselves and then send the old phones back. I asked if instructions to do that came with it. He said yes. TWO WEEKS LATER still no phones and I called customer service. The woman (forgot her name) on the 800 number was great. She asked if we paid. I said no, he said we were all set and NEVER asked or told us to pay. Found out that was why we never received our phones. Went online to my page and inside my cart to "pay" for the phones (really goes onto monthly bill) and they came in 2 business days. Now I have the phones and I had to call 800 number again because only 1 out of the 3 phones had the promo plan! Diamond was who I talked to this time on the 800 number and she was great - best I ever dealt with! She helped me change all 3 plans to the promo price, print labels for the trade-in and showed me where I could track it. She stayed on the phone until I had them all printed as well. She even told me the bill will look higher the first few months and then we will get credit for the trade-ins. If Diamond worked at the store I would see her every time! If you get Jai ask for someone else. He is not very helpful at all and doesn't listen to what you say or ask questions. Also if you can, avoid the store and do it online instead. As I learned the 800 number has excellent employees. I usually like going to a store to help employees keep jobs, but now that I know how to transfer the information from one phone to the next I do not have a need for the store. read more

One of the worst experiences i've ever had. Totally incompetent staff. Took me over 2 hours just to activate my new phone because nobody there knew what they were doing. One especially retarded moron refused to touch my phone. How these idiots are working here and not Popeye's is one of the great unsolved mysteries of our times. Niagara Falls is full of useless, vacuous losers but these bozos take the cake! read more

This store is inconsistent and just bad. Example #1- I went in for a phone upgrade. It wasn't busy at all. I knew what I wanted as soon as I walked in. I was already a customer. Should be easy, right? Nope. The "customer service representative" rushes through everything and then informed me that she doesn't transfer content or do anything with the new phone. 2 minutes later I'm out the door with my phone and a sheet of paper about how to do their job. I don't understand how someone can pay almost $1k for a phone and be treated like that. I guess that's how they think they can treat their customers once they have you trapped in a contract. Example #2- About 2 months later I took my brother in so he could upgrade his phone. The man set up his phone and everything. No sheet of paper and a push out the door. What gives? Though it was great this guy actually did his job, he was extremely pushy in selling us an overpriced phone case. We declined multiple times. He asked if we'd like the total care protection and we also declined. Well, guess what showed up on our phone bill? Charges for the total care protection. Don't waste your time in the store. read more

We worked with Joey to upgrade my daughter's iPhone and he was very helpful, knowledgeable, friendly and professional. He made our experience a very great one!! read more

Verizon - The store. - Mobile Phones Near Me - Niagara Falls, New York

Every time I go in this store I get treated really poorly. I've has great service at other locations but this one must be poorly managed or lack training. There is no place to sign in so you end up wandering around hoping to get some kind of help; but when someone finally notices you that's when the problems begin. The sales representatives are arrogant and downright rude. I freely admit that I do not know anything about the companies rules or technology, but I know when I am treated poorly. It's enough to make me want to get a landline. read more

I had a very poor experience with the switch of my daughters phone from AT&T back to Verizon. However, after 2 days of a complete mess within a VERY, VERY short time BLAKE at the Verizon store not only helped us and fixed the issue. He also was beyond pleasant and polite and very knowledgeable. I arrived 15 minutes before store closing hours and he didn't hesitate to make sure to put us at ease he would fix her phone before we left and did. KUDDOS to BLAKE. Excellent customer service!! Thank you very much! read more

The associates have an IQ OF 10! They seriously have no clue. They blame corporate, corporate blames the store, and you'll go mental before you figure it out! Two words.. Straight talk. Go get it at Walmart. Save the hassle and $$! Wish I'd done it earlier. Corporate NEVER called me back. Managers are a joke! read more

Its promotion plan was a complete trap! Be ware of anything they said. You have to keep all the hard copy evidence about the so called "promotion"! I believe they live on cheating customers! read more