Shawna helped to troubleshoot the problem we were having with our iPhones free of charge. Not a huge problem really but since we are not tech savvy, we could not figure it out. Saved us a trip to the Galeria Mall Apple Store! We will definitely return for purchasing any Apple product and servicing needs in the future. read more

MacSolutions Plus - Computers Near Me - East Amherst, New York

They were fast, efficient and very cost effective in their work on my Mac laptop. It's was 3 years ago and now that I'm in need of booking them again, I decided that I should've reviewed them in the first place. Best place for Mac repair in the area! read more

I can only speak of the employee I spoke with so 4 stars since I haven't purchased my Imac yet. I had an question that I might not be able to explain do to the technical aspect. The gentleman was knowledgeable and understood exactly what I wanted and gave me the solution. As soon as the 2021's come out I know where I'm picking up a new imac. BTW other shops were not able to answer my querry read more

I was having problems with my iPhone X from the moment I got it. I ordered it from Apple and had a problem with transferring things over from my old one. I waited two months before I did anything about it because I just knew it was going to be a nightmare. Finally I decided I was tired of not having email on my iPhone, so I stopped into MacSolutions Plus. There was one customer at the counter, but two employees on the floor, so I was waited on rather quickly. I explained to the rep what my problem was and he didn't act like it would be a big deal at all. He asked me a few questions, helped me change my password, then a few clicks here and swipes there, a little magic fairy dust, and the next thing I know, I'VE FINALLY GOT EMAIL ON MY PHONE!! After that was fixed (which seriously took MAYBE five minutes), I asked him some questions about upgrading my iMac and setting up a network in my house so that all my devices communicate with one another. He told me my options with the iMac, gave me a brochure to take home and read, and then gave me some pricing to have someone come to my house to work on that network thing. I've been in this store a few times for other things and every single time I've walked away a satisfied customer. I don't know why I thought this time would be any different. read more

We have a 4 year old, lightly-used iPad that stopped working when the device wouldn't accept the charging cord. After some bad experiences with Apple customer service chat and Best Buy's Geek Squad, we came here. Best Buy's solution had been for us to buy a new device. Derek at MacSolutions Plus diagnosed and fixed the problem in less than 5 minutes. He was kind and helpful. Faith in humanity restored! Thank you, Derek!!! read more

I had a MacBook with a charging issue They diagnosed and fixed the error in 10 minutes They did not charge me for their time. I will definitely use them in the future read more

Brought my iMac computer here hoping it could be fixed, I knew it might be far fetched but thought I'd give it a try. Wound up it was the logic board like we had thought which would have cost close to $600 to repair. This was a hard decision but new iMacs now are $1100 not the $1700 we paid years ago. We decided not to repair it and paid the $40 service fee instead. Hope our decision was the right one, we weren't sure even if we repaired it how long it would last but now all our information is right now gone we have it on an external hard drive so hopefully it is ok. I thank you for offering to fix our computer, your service and friendliness was much better than The Apple store when we went there! read more

There was nothing but 5-star service here. They immediately diagnosed my problem and ordered a new battery. They thought I would leave my mac, but I need it every day. So, they contacted me when it came in--saying if I left it at 10, it could be done by 5. I said, "fine" but begged them to fix it as soon as possible. They said they have it in 3 hours. They had it done in two. Perfect. Brand-new battery. AppleCare took care of costs. And friendliness made it even better. read more

When it comes to my Mac, one word stands out regarding sales/service, trust. I have trusted my computers to MacSolutions Plus for well over ten years. The growth of this local business - in spite of the Mac Store centrally located in WNY - is admirable. It's not grown so big it's forgotten its WNY roots, definitely Western New York's Apple Specialists, with Apple Authorized Sales and Service. Although (in my experience) Mac computers seldom need repairing, I have brought my computer to MacSolutions Plus, trusting them emphatically with my "baby" overnight. You don't have to call ahead nor wait in a long line, just lug it in if you're able, or they'll lend you a hand from your car. I've always been greeted by a friendly associate - no attitude - a nice touch when you're cranky from some computer problem. While no one here claims to be a "genius", you can bet they are tops at what they do with the certifications to prove it. The rates are fair and turnaround quick. Isn't that what consumers dream of in the computer consulting and repair business? There is a streamlined process to getting your computer fixed here, friendly and understanding initial consult prior to sending the comprehensive customer report to the "techies" who are actually, in my mind, geniuses indeed. And darned fast. Communication is superb, all your options clearly reviewed and regular contact is maintained; no computerese, plain words to describe your problem AND your resolution. I've never felt anyone was being salesy, ever. Since my computer is aging, I had a question about the newer computers, not wanting to either OVER or UNDER buy, and got a straight and impressive answer. Next, and incredibly surprising, when I "checked in" via yelp, I received a $5 off purchase or repair code. Ah, yes please. Plus, lucky day, I was offered a $20 coupon code for half price, which I applied, no hassle, to my final bill. The cost of the repair was reasonable. If course I'd be remiss if I didn't mention their on-site store, beautifully laid out, comparable, or nicer, than the big Apple place, with all the products you'd want. If you need help, someone is happy to oblige, full of insight, input and advice on demand. I learned that at MacSolutions Plus, you can get money toward your next purchase when you trade in your old equipment. And no worries, it's not like trading in a car, with some chump high on his horse somewhere out of sight writing some bogus number on a sheet of scrap paper. They'll give you a fair trade-in amount. Lastly, the place is full of all things Mac (except the iPhone) and name-brand accessories. When I purchased a case and screen protector for my iPhone, Jennifer even volunteered to apply the film and assemble the box. It was the same as her personal case, she added, and cheerily got the phone out-the-door ready. There are monitors, bags, cases...all sorts of Mac stuff. You can take a class, or sign up for one-on-one training. They offer on-site or remote service, too. And if you need a hand carrying your computer to/from your car, they'll assist. Wow. Why would you go anywhere else! Patronize this local gem, you can trust them to fix it right and quickly. You can trust them with your personal computer that might contain sensitive information, and you can trust that they will charge you a fair price. Truly WooHoo! As good as it gets. read more

I will preface this review: I've worked in small business my whole life and I understand it's very different than walking into the Apple store. With that being said, from the moment I dropped my computer off I had an uneasy feeling. I went in there knowing my motherboard in my laptop needed to be replaced and was referred from the Apple store. I was not interested in that, only in retrieving data, which the Apple store doesn't do. Communication was horrible, and I got a rude phone call telling me my Apple ID and password were incorrect, when they actually wrote them down wrong. Additionally I was told I needed to come in and sit next to the tech while he was working (which would have been fine); but he made his own schedule so they didn't know if he'd be in over the weekend. Then I didn't need to come in. I had to call them two times to figure out what was going on. First call, no info. THEN! The second phone call they tell me everything is ready to get picked up. I drive 45 minutes and my computer is not available to take as it's still dismantled in the back. I usually can take things with a grain of salt, but this place irked me enough to write a review. I received the data off of my computer onto my external hard drive for a bill of $97.00. They offered to ship my computer but I will admit I'm nervous about that also so I'll be driving back to get it... read more

Last week my iPhone 5 broke. It started restarting itself over and over. I troubleshooted the issue online and it said that I needed a battery replacement. Apple didn't have any appointments available for at least 4 days, and well... I can't live without my phone.. (or at least I thought I couldn't). On Tuesday I took my phone in and I was told they needed to order a battery because they didn't have one in stock... Needless to say it arrived on Thursday and I took my phone back in and dropped it off. After work I went back to the store to get my phone, and it passed all it's tests. But..... Then I turned my phone on and it immediately started restarting itself again. The staff was very helpful and she tried several times to activate my sim with a loner phone so I wouldn't be without. Unfortunately I have a difficult phone company and after trying 5-6 phones, we just gave up and I left my phone in their very capable hands.... Then Friday came around and I popped back in. I was told they had asked for a replacement phone for mine, and that it would arrive on Saturday, and the manager was kind enough to activate her sim on a phone and let me take it home to just use on my home Wi-Fi. Overall, I can definitely say I had an amazing experience. The staff was very knowledgeable and helpful. They were also friendly and it showed that they genuinely cared about helping their customers which is not the feeling I usually get from visiting the actual "Apple" store in the Galleria Mall. I would 100,000% recommend taking any products to MacSolutions Plus, and I will definitely continue to use their services in the future. Thank you so much for all your help! read more

My daughter and I both had a problem with our MacBooks, Zack was very helpful and fixed both problems immediately. Would definitely come back here again for any MacBook needs! read more

I was referred here by an employee at the Apple Store, who suggested I try them for a repair on my out-of-warranty PowerBook. I've been using them ever since. On every visit, I have been impressed with the friendly, knowledgable staff. There are never long lines, and Apple certified technicians complete the repairs in-house--most often over night. Best of all, everything I've had done there was substantially cheaper than the quoted price from the Apple Store. I absolutely recommend this great, locally owned company! Whether for new purchases, repairs, or training, they offer a great selection and top-notch services. read more

A while back, I got my phone repaired here, the service was quick and reliable, but that's to be expected. The parts never failed y the time I got a new phone. What makes this store so great is that in contrast to Apple stores now, you don't need an appointment to come in and have something fixed. You walk in, tell them what's wrong, and they look at it and fix it. And since they are apple certified, they don't void any warranties and you don't need to worry about parts failing sooner than they would with your run of the mill 3rd party Tech store at the mall. Not only that, they didn't even charge me to clear out debris from the audio Jack in my laptop as it was an easy fix for them. If I would've tried that with an Apple store, no doubt they would've charged me for such a simple fix that still required an appointment for a completely different day than the one I came in at. read more

Lots of great Mac stuff! But I came in to get my data port fixed on my iPhone 5s. They found out there was just pocket lint the port and got it out for free! A five star in my book. Save me $60 at having to get a Repair! read more

Never go to this place if you're looking to fix anything Apple related. My mom went here to try to merge her iPhone 7 data with her new iPhone 13 and they completely wiped everything off. All photos (including photos from my wedding day), texts, notes everything was gone without a backup. They failed to put a backup of the original 13 so everything is completely gone. The staff had no idea how to backtrack or fix it after the fact. We are furious and disappointed. Never ever ever go here, and do not trust the workers. We are devastated that our photos from my wedding are gone forever. read more

Service was the number one reason I decided to come here. After driving all the way out to the galleria to have the tech support lady tell me "we're all booked for today, you can go home and schedule an appointment online" I was very unimpressed. I had tried calling prior to going and a machine told me I needed a serial number so I thought it would be easier to just go in. Regardless this along with the other five star reviews brought me to mac solutions and I was not let down whatsoever. Staff was extremely helpful and pleasant. No appointment was needed and he looked at my MacBook right away. It ended up being something that was fixed within two minutes and he ran a diagnostics on it just to be sure. ALL FOR FREE. I bought a pair of headphones before I left because I was so satisfied. I wish them good luck in the future! read more

I bought my desktop here a few years ago and was really impressed with the service. Would buy from them again in a heartbeat. read more

Fast, thorough, friendly and efficient!!! These guys are great!! Brought my I phone in for a battery on 2/2/19. They did a diagnostic, agreed phone needed a battery and 20 minutes later I had my phone back ready to go!! Great job, I highly recommend them!! I already told family members about this place and they said they will go when needed!! read more

DO NOT GO HERE!!!!!! The staff is extremely rude! They told me on the phone it would take 20 mins to fix my screen but when I got there they told me no less than an hour and a half. They then proceeded to tell me I did not have apple care when I had a receipt in my hand saying that I do. Very terrible experience would rather just go to the real Apple store. I didn't even get my phone fixed. read more

They helped me out in a pinch with an immediate appointment to replace my iPhone when it got completely smashed. A lot better quick and friendly service then at the Apple store directly. read more

Great people and great prices. No crowd and everything you can buy at the Apple store.

MacBook was partially repaired, for a high fee. Offered me a warranty repair on an additional issue and then said I actually wasn't under it. I told them multiple problems when I brought it in they only worked on the one totally ignored the others but claimed it was repaired. The employees I interacted with seemed to have no clue. read more

My wife and I have had several occasions to take our Apple laptops and/or iPhones to MacSolutions Plus and the folks out there have always been terrific. Several things they managed to fix while we were waiting and a couple of times there was no charge. When they do charge us it is a very reasonable rate. There's been a couple of times I had to leave the device and they always call back within 24 hours with an estimate and the job gets done quickly. They call when it is ready and I've typically had my device back in a 72 hour timeframe if not sooner. These folks are the best...and you don't have to wait forever for service like at the Apple Store. read more

I made an appointment for an issue with my thunder bolt port no longer working. He tested it and said it was fine. He sold me another thunderbolt to HDMI adapter and sent me home. My computer still does not work. This was a huge waste of time. I recommend going the extra mile to the Apple Store at the Galleria Mall. read more

They get 5 stars for their great service. I've taken my Macbook here a couple of times and they've been really helpful. They are very quick with their diagnosis and repairs. It can be pricey for Apple products but they don't try and push things on you. I also really appreciate how they voluntarily clean my laptop as well. All around great service. read more

Wonderful customer service today! Needed help backing up my daughter's old phone before we transferred it to her new IPhone 11, something the Verizon store on Niagara Falls Blvd. refused to do even though we bought the phone from them (and two Apple 5 Watches). They helped get her old phone backed up and then everything transferred to the new one at no charge to us! I would definately would recommend MacSolutions to anyone who asked! read more

My iPod stopped working correctly and my troubleshooting efforts failed. I asked a couple friends where I should go and one told me MacSolutions Plus was great. I stopped by today and couldn't have hoped for better service. The staff is very friendly and knowledgeable. The store is clean and neat. It wasn't as crowded as the Apple store normally is. I was able to walk in and get help quickly. read more

About time that I write a review on one of my favorite businesses in the area. Have bought computers, had repairs done etc. They are very reasonable in terms of prices and wait times. NO LONG LINES! They never make me feel rushed in the store. I feel that they have the same amount of accessories as the Apple Store. Eastern hills mall has less crowds than Walden galleria. I have been a customer for a long time, and I will continue to be for as long as possible. Locally owned and operated. read more

Don't believe them when they tell you how long you will have to wait to pick up your item. They lie. 2:45 PM "OK this will take 45 minutes" 3:45 PM "It's not finished yet. Come back later" 4:00 PM "Its almost finished" 4:15 PM "He's finishing up now" 4:20 PM "He's finishing up now" 4:30 PM "It's not our fault, there was a shift change" 4:30 PM "It's not our fault, there were more jobs to be finished" 4:30 PM "We're sorry" (Said in a totally unconvincing and dismissive manner). While I sat waiting, three other customers came in and each was told that their item was not ready yet. They had come in at their appointed time. Like I said: They lie - to everyone. But the annoyed manager will give you a totally unconvincing apology. read more

They fixed my computer, but they reset the password to my admin account and didn't even bother telling me so I couldn't log in. Luckily MacOS doesn't keep you dead in the water if you know what you're doing. read more

Do not go here. I repeat, do not go here unless you want terrible customer service and to be taken advantage of. I had to come into the store 3 times and my problem is still not resolved when it should have been a 5 minute interaction and fix on my first visit. The owner and his wife DO NOT know how to run a business and take care of customers. DO NOT GO HERE. The employees have no idea how to deal with customers and one of them even tried to SCAM me and sell me a charger for $70 when I knew I was able to get a free one under apple warranty. If I didn't know about the warranty I would have been scammed out of $70.... And then when he finally ordered me my free charger and I returned to the store it was only the cube... I asked him where the cord was he told me that my cube was broken. I then preceded to ask him how he knew that considering the fact that he never tested my charger or my cube to determine that. And what would you know, it was the cord that was broken.. like I told him the first time I was there...He then finally ordered me my charger on my THIRD visit to the store. This being said I didn't have a charger for my computer for a whole month while I was in the middle of my college semester with all online classes and most certainly NEED my laptop. I expressed my upsetness with the owner via email and his wife got back to me with a 5 worded response without address my issues and frustration with their business at all. They not only messed up numerous times with helping me, but caused me an insane amount of stress every day waking up and having to find someone to borrow a charger from that day or I wouldn't be able to go to class and do my school work, and worst of all they never apologized or said anything addressing my issues. These people do not care about you, DO NOT COME HERE LIKE I WON'T EVER AGAIN! read more

Unfortunately, I was not happy with the repair service I received at MacSolutions Plus. I brought my early-2011 Macbook Pro in for service, certain that it needed a new Magsafe board. I was correct, and the repair was completed in a satisfactory manner. However, once I got my computer home I realized that a good portion of my keyboard was failing to respond. I brought it back and asked for a second look, since the keyboard worked perfectly before the repair took place. They took it back in and initially told me it would be done while I waited... which I realized was not the case after walking around the mall for quite some time. So, I told them I would leave and check-in via phone in a day or two. A few days later, I received a call telling me they found two major issues: 1) my battery had "exploded" (the tech's words, not mine), and 2) a small amount of rust was found inside the top-case which would need to be replaced. I couldn't afford the repair, so I told them I would pick the computer up as-is and bring it back when I was able. Upon pickup, I inquired about the battery. The saleswoman (extremely nice and helpful - she was saving grace for the store if you ask me) checked it for me. She said that while it had expanded slightly, it was nowhere near "explosion" levels and they were able to get it back into the computer just fine. I accepted her answer, took my computer home and just out of curiosity checked the keyboard... which was working perfectly. I have a few issues: 1) First and foremost, the keyboard problem should have been detected before I was allowed to take it home in the first place. I was given a laptop that I was told was in working order, and it was not. And it wasn't until I drove back, wasting my time and gas, that I found there was a problem with the battery and the case. Why wasn't this found initially? In all seriousness, perhaps the techs should try to type a simple sentence before they call a computer fixed and hand it back to a customer. It was nice of them to waive the repair fees the second time around, but honestly... I shouldn't have had to bring it back. 2) I don't really appreciate the salesman telling me initially that the keyboard repair could be done while I waited. He had no idea what was involved, and gave me an unrealistic expectation for my visit. I had to walk around the mall for much longer than expected with my family, including an inpatient 19-month old. And whenever I would try to pop into the store, this lone salesman (there didn't seem to be anyone else there to help) was so busy pitching products at great length to other customers that it was extremely difficult to get his attention. And when I did talk to him, he just told me to wait longer (even going so far as to recommend that I stay until closing with no guarantee that it'd actually be done, which is insane). Overall, it was a huge hassle and waste of time. I really wish he would have had me just check the computer in to begin with. 3) Telling a customer that their battery "exploded" (not a technical term, unless I'm mistaken) is just stupid. It did nothing of the sort, and I would expect a more professional diagnosis from a seasoned repair shop. I was not told anything about the condition (I initially thought it was in pieces, which it was not), whether it needed immediate replacement, or whether it could be fit back inside the computer. And since there were no detailed notes made during the repair process, the saleswoman that gave it back to me had to take the back off and check the condition of the battery personally just to answer my very simple question. 4) My biggest issue of all: my conversation with the technician lead me to believe that the way to fix my keyboard was to replace the top-case. There was absolutely NO mention of the fact that the computer was already in working order, and that the problem I brought it in for had been resolved. Thank goodness I didn't have the money for the top-case replacement when it was recommended, otherwise I might have spent nearly $200 unnecessarily. This is ABSOLUTELY unacceptable, and has ruined any trust I may have had in this store. If I bring my laptop back, how can I be sure that the recommended repairs are legitimately needed? How do I know it's not just a way to rack up a few extra dollars, and take advantage of customers? For this reason alone, I could never recommend repairs from MacSolutions Plus. TLDR: Their sales staff is nice and helpful for the most part, and if I was going in to purchase something I'm sure it would have been a very smooth transaction. However, I was entirely underwhelmed by my repair experience there. I realize this is a locally owned business and I'm not trying to shoot them down, but I think I have a personal responsibility to post what happened so that future customers can walk in better prepared than I was. read more

Recently I went here to get my MacBook looked at and declined for them to fix it, even though I didn't get it fixed they opened it up and tried to see the problem. When I went to pick up my MacBook it had a lot of scratches on the back and on the screen ( I only had 3 tiny scratches on the back before I brought it in) and the screws were jammed into it. When I took it to another company to get it repaired when the opened it they found some sand like matter that's like a reddish color as well as purple ones as well. I never open up my computer because I don't know how, but the only ones that did was macsolutions. I tried to call and ask about it, but the "partial" owner was very hostile and rude. All I asked was to speak to the one who fixed my computer and I was told "NO!", and was told that she's not taking responsibility for anything. I will be taking further action. Do yourself a favor and just go straight to the Apple store. Update: the store sells bath bombs which looks exactly like the stuff that was found in my computer. read more

This is a great place, a great find for this novice Apple Products user. WAY better, quantum leaps better than the Apple Store at Galleria. No comparison in quality of service, skill level and attention to customer. Everyone there who helped me with a "clicking hard drive" on a MacBook 15" laptop was great. Very professional, helpful, and patient. Did I say patient ? They walked me through the process, explained what I would pay and what I wouldn't, anticipated and or probable results without a false sense of what they could do. They diagnosed the issue and replaced the hard drive for under $200.00. Very happy customer, these people are the best kept secret in Western New York Apple computer service. Very well done. read more

Delivered as promised (almost). The extra unnecessary wait could be overlooked since the job was well done and the price was right.

My daughter came home from college on the Thanksgiving break. She was very upset as she was having problems with her Macbook and the Apple store near her school told her there was nothing they could do for her, claiming it had water damage. When she got home, we took it to MacSolutions plus to see if they could help. They did a whole diagnostic on the laptop within 5 minutes after we walked in the door and said a tech would need to review. Within an hour after we got home, they called and had it all repaired. They said it was such an easy fix there as no charge!! And this was all on the Wednesday afternoon before Thanksgiving!! I dont know why anyone would ever even walk into an Apple store when MacSolutions plus is available. They are fantastic, have all the same products as the Apple store, and their service is as good as it gets!!! I've never done a review on Yelp before, but I was so impressed I just felt I needed to let everyone know how great this store is. read more

Great customer service! Needed a battery for Mac Book Pro, they did the repair right on the spot threw in another small repair job free of charge. Very knowledgeable staff, not demanding but patient and walked me through a few questions I had about system updates. Once I have some more time, I will definitely be going back for them to get my Book up and running back to what I'm used to. I totally agree with another review, skip the galleria store and head straight for these guys! read more

This company has no intent of following the time line in which they provide to their customers. Parts were to be in on Wednesday with a return service of the Apple product on Friday. Called Saturday, the parts were not in or rushed as promised. Called back Monday, the parts still not in. Each manager spoken with continued to give a run around with no solutions. The manager actually HUNG up on me. Worst experience ever! I do not recommend this company at all. read more

It was great to find a alternative place that is locally owned for Apple repairs. You don't have the popular ambiance of the Genius Bar here found at the Apple store in the Walden Galleria, but you do have 1) some really nice folks who know their stuff 2) a low key environment where you can relax 3) a place that will bargain with you 4) a place that will sell refurbs when they have them 4) a place that doesn't charge you an arm and a leg for non-warranty repairs. I took in a laptop that was not reliably charging its battery, they took a look at it, updated all my software, tightened up a bunch of things, cleaned it up, and when they didn't find anything wrong, didn't even charge me the diagnostic fee. My laptop seems to be fine now. A fabulous alternative to the Apple Store. read more