We are quite old. We took up about 1 1/2 hour of his time. He had so much patience with us. We are…read morebasically ignorant about technology. We interrupted him numerous times with dumb questions. He never showed any frustration but kindly answered every one. The employees name tag just had ABBAS on it. We give him over 5 stars!!!!!

This feels like a brand new Spectrum location. All shiny and bright…read more You check in on a screen when you arrive and then they call you up when it's your turn. Seems like many of the employees are new, so they need to consult with the managers who have been there a little bit longer occasionally. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

When Sprint was merging with T-Mobile I got nervous! I was happy with Spring and didn't want…read moreanything to change. Well, nothing changed! I was able to keep my free Hulu account and my bill was almost the same, only better because with sprint it would go up by some change almost every month but with T-Mobile it stayed consistent. Then, I merged lines with somebody else who also had T-Mobile and now we are both saving money by splitting the bill. Woohoo! I lost my free Hulu by doing this, but I gained free Netflix! So it all worked out. I also love T-Mobile Tuesdays, in which every Tuesday we get some sort of freebies and other discounts for random companies. All of the employees are very helpful and courteous. I was mislead my one employee about something. I doubt it was on purpose. I had an offer for 50% off the current iPhone, but the new model was coming out in 4 months and she told me they'd offer the same deal or better so I should just hold off. However, the new phone came out and I was not eligible for any discount aside from a cheap trade-in offer for my old phone. So although I was mislead, I would have made the same purchase anyway so I'm not mad about it. Just wish it were true. I never any issues with service or my bill. I do recommend doing business with T-Mobile!

I'm not complaining about T-Mobile wireless service. This store in particular is the issue. I had…read morean issue with my phone. It is broken. Whether or not it was covered by the warranty was the issue. The rep gave me some bad news said my phone was unsalvageable and the warranty was void. When I asked for assistance with options and had questions. The rep was very reluctant to answer my questions. I asked for the manager. He came out, said he was only out to verify what his rep said, which was very little, then refused to provide any options or even an empathetic attitude. He came off as rude, and uncaring.Empathy, and at least the perception of empathy is Customer Service 101. Even if I have to get a new phone, it wouldn't be through that store.

I was surprised to see such low ratings on Yelp for this place...Our experience here was extremely…read morepositive! Husband and I visited to look at some cable + wifi packages, and Dan did a wonderful job helping us. Dan walked us through some options, broke down the costs, and showed us the details to each option. He also looked into deals and discounts (since we use Verizon for our cellphones too) and found us a sweet deal. Everything was printed out and explained to us clearly, and pretty straightforward. We ended up setting up our wifi + cable the very day! (Thank you, Dan!) The downside of this place is DEFINITELY the location. It's hard to get in to this place unless you're on the store-side of Transit. Other than that, would definitely recommend! :)

This place is alright. It's not an official Verizon store, but yet a reseller so they are not able…read moreto return items bought at others stores. This was definitely an inconvenience. The store itself is neatly laid out and the representative was helpful, but just be aware: you may not get the service here that you would get from other stores that are owned by Verizon. I have no idea how these distinctions are made, but just something the rep told me when I walked in.

Handed down my iPhone 7 to my 6yo daughter. She basically uses it like an iPod. Only thing wrong…read morewith it was the battery had no life. Eric hooked us up by replacing the battery. $90 and it's good as new! Still way cheaper than getting her a new phone. Especially since no 6yo needs an actual phone!! Lol

Unfortunately, I jumped the gun writing my original review. After writing the review, I had…read moreunexpected problems with the repairs done on my iPad. The first thing that happened is that I noticed that the replacement battery was not charging even though the screen said it was. I brought it back to the shop. They ran a diagnostic and discovered that the new battery they put in was defective. I don't blame them for the part being defective but I do blame them for not running the diagnostics test immediately after installing it and before I picked it up. Sure they replaced the battery again at no charge but they should have cought the issue and simply called me to explain the delay. I would have been understanding and and fine with waiting an extra day. As far as another issue, after picking it up the second time, l brought it home, charged it and the device is working fine with one exception. Apparently, after removing the screen twice to replace the battery, somehow the magnetic on-off switch under the screen got damaged and my magnetic case no longer turns the device on or off when opening and closing the cover. Probably going to have to live with it that way, out of fear that if they remove the screen again, something else might break. I hope this was a fluke and not the norm. I still think people should bring their devices their for evaluation and repair but I would caution them to thoroughly check their device upon pickup.

I asked for an estimate to replace the charging port on my Samsung S23 phone. They never responded…read morewith an estimate as Yelp said that they would.

From the owner: At IFix Mobile our clients can look forward to getting repairs and part replacement completed…read morequickly and affordably. We offer next day repair options for any non stock items allowing you to keep moving forward! Don’t miss out on our selection of new and used devices as well as accessories, speakers and more! We are available 7 days a week between the hours of 10am and 8pm for your convenience!

I went to T-Mobile in November when all the good holiday deals were there!…read more my plan was to pay off my current iPhone and get the new iphone15 Eric asked if I had someone I can give an iPhone to bc they're offering me a BOGO deal! I called my friend and told her she's getting a new iphone for Christmas! I left with the 2 iPhones. I got my bill ...almost $300!!!! I called and was so mad at why are there 3 different phones and 3 lines!!!! I did not agree to any of that and did not know wtf I signed up for! T-Mobile said the deal was buy 1 get $700 off?!!! And to get that deal, u had to add a line/2lines?!!!!! I'm still trying to figure out my bill and get back to my original plan! don't believe what they tell you there and triple check what you agree too because they're liars!!!! And deceivers!!!!!

I stopped at the williamsville store this morn. 1st time Ive been there. And it was an incredible…read moreand helpful experience. The knowledge and talent of the 2 employees there (Justin & Alexandria) were 2nd to none! Awesome service, knowledgeable and friendly! And T-Mobile service has been awesome since I switched carriers about 5 years ago. Thank you T-Mobile!

I have been to this location twice in the past week to help my mother with her new iPhone both…read morepeople we had wait on us were absolutely horrible and clearly you could tell that they did not want to be there. They should not be working in customer service, they do not know how to help. They do not know how to answer the questions. Do not go to this location!

Had to bring my phone into Verizon the other day after it kept losing calls. I was naturally…read morenervous about what the results would be. How much would this cost? Do I need a new phone? Well to my surprise it was a great visit. I was greeted warmly at the door. Then found out i just needed a new SIM card. It was a quick switch and best of all, no charge. I wish I had the girl's name who helped me. She was so friendly, no upsell, nothing. Thank you! 2021-189

F***4Less was the name of my company back in Greenwich village 1977, but we got busted and shut…read moredown buy some pre-Giuliani Giuliani and here I am today. I would recommend anyone come here to get their devices fixed. It's one of those places where they aren't trying to rip you off every second of the day and that's probably why people keep coming back. Much cheaper than the dealers and significantly more helpful than any of the official stores. Coming here is the equivalent of finding a guy who lives next door and can fix your device for peanuts. It's not peanuts but compared to how much the retail stores are charging it may as well be free. I recommend this place to anyone who's having trouble with their devices. Notice that there are two of them across the hall from each other inside the Eastern Hills Mall. One of them is much bigger. I'm not really sure what the differences are besides that.

****WARNING STAY AWAY. shut down his store and took off with peoples merchandise and now is not…read morepicking up. He has my $1500 iPad. I dropped it off because it had a crack in it first he told me one day it would be fixed came back, turned into a week a week turned into a month and now his store is no longer there at the mall! I could give the guy a zero, I would he took off with my money, my cell phone and closed his doors now he's not picking up the phone stay away from this guy. He's reopening his store supposedly at transit town Plaza in the kiosk stay away he's no good is a ConMan. He goes by many names and never gives his real name. He told me his name was Saki (sockE) just warning you police are already involved and there's a warrant for his arrest and a hit man on his trail! lol