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    company provided tv remote is the most complicated user unfriendly device I ever used.

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    T-Mobile

    T-Mobile

    2.3
    (6 reviews)
    $$

    When Sprint was merging with T-Mobile I got nervous! I was happy with Spring and didn't want…read moreanything to change. Well, nothing changed! I was able to keep my free Hulu account and my bill was almost the same, only better because with sprint it would go up by some change almost every month but with T-Mobile it stayed consistent. Then, I merged lines with somebody else who also had T-Mobile and now we are both saving money by splitting the bill. Woohoo! I lost my free Hulu by doing this, but I gained free Netflix! So it all worked out. I also love T-Mobile Tuesdays, in which every Tuesday we get some sort of freebies and other discounts for random companies. All of the employees are very helpful and courteous. I was mislead my one employee about something. I doubt it was on purpose. I had an offer for 50% off the current iPhone, but the new model was coming out in 4 months and she told me they'd offer the same deal or better so I should just hold off. However, the new phone came out and I was not eligible for any discount aside from a cheap trade-in offer for my old phone. So although I was mislead, I would have made the same purchase anyway so I'm not mad about it. Just wish it were true. I never any issues with service or my bill. I do recommend doing business with T-Mobile!

    I'm not complaining about T-Mobile wireless service. This store in particular is the issue. I had…read morean issue with my phone. It is broken. Whether or not it was covered by the warranty was the issue. The rep gave me some bad news said my phone was unsalvageable and the warranty was void. When I asked for assistance with options and had questions. The rep was very reluctant to answer my questions. I asked for the manager. He came out, said he was only out to verify what his rep said, which was very little, then refused to provide any options or even an empathetic attitude. He came off as rude, and uncaring.Empathy, and at least the perception of empathy is Customer Service 101. Even if I have to get a new phone, it wouldn't be through that store.

    Greenlight Networks - Buffalo

    Greenlight Networks - Buffalo

    2.7
    (3 reviews)

    I never thought I'd say this, but Greenlight Networks actually managed to be worse than Spectrum…read more And that's genuinely impressive in the worst possible way. When I signed up for their fiber internet service in Buffalo, I figured anything had to be better than what I was dealing with. Wrong. So wrong. - The Installation That Destroyed My Faith in Humanity The techs showed up to run the fiber line to my house. Simple job, right? They ran the cable through a tree. Not around it. Not near it. THROUGH it, pressed right up against the branches. Every time the wind blew, the fiber was getting yanked and pulled. I'm not an electrician or a cable guy, but even I know you don't run lines through trees. This is basic stuff. Then they mounted the junction box on the front of my house. And when I say "front," I mean the most visible, ugly spot they could possibly find. No heads up. No "hey, where would you like this?" Just slapped it right there and called it a day. My curb appeal took a nosedive. - A Month of "Someone Will Call You Back" So I started calling customer support. And emailing. Multiple times. I wasn't asking for the moon here. Just a simple question. When can you fix this mess? The answer? Crickets. Well, not exactly crickets. More like vague promises and zero actual information. No timeline. No commitment. Just "we'll look into it" over and over again for an entire month. - Turns Out They CAN Move Fast (When Lawyers Get Involved) After a month of getting nowhere, I'd had enough. I sent a demand letter to their legal department. The next morning, literally the next morning, a technician was at my house moving the junction box. Funny how that works, isn't it? A month of phone calls gets you nothing. One letter to legal and suddenly they're on it. But here's the kicker. They moved the box but left the fiber running through the damn tree. The problem I'd been complaining about for weeks was still there. And sure enough, after the first windstorm, I could see the fiber was already getting damaged by the branches. - The $100 Middle Finger I was done. Completely fed up. I called to cancel the rest of the installation. Their response? "That'll be $100." Of course. Of course they hit me with a cancellation fee. Remember how I signed up during a promotion that promised free installation? Remember how there was zero mention of any cancellation fee during the entire signup process? Greenlight remembers different. According to them, I owed $100 to cancel an install they'd completely botched. - The Silent Treatment I disputed the fee over the phone. The person I spoke with said a manager would call me back. Yeah, I've heard that one before. Spoiler alert, no manager ever called. I disputed it via email. Nothing. They've just stopped responding entirely. They want their $100, but they won't even talk to me about it. Radio silence. - Why You Should Run This is why I'm writing this. So you don't make the same mistake I did. I couldn't even get a fiber line properly installed without Greenlight putting me through a two-month nightmare of incompetence, unprofessional work, ignored complaints, and surprise fees. If you're in Rochester, Buffalo, or anywhere else in Western New York and you're thinking about Greenlight Networks, please learn from my experience. There are other options out there. Hell, even Spectrum, for all its many, many problems, managed to provide better service than this. Save yourself the headache. Save yourself the stress. Save yourself the mysterious $100 fee. Stay far away from Greenlight Networks.

    So far I've been happy with Greenlight's service. No issues. Installation was prompt and…read moreefficient. I had a billing issue where I was charged a $50 fee for installation. I called about it to apply a free installation coupon and it was handled by their support group. The charge was removed and I was credited in my next bill. I highly recommend their service.

    Spectrum - isps - Updated June 2026

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