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10 months ago

company provided tv remote is the most complicated user unfriendly device I ever used.

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T-Mobile

T-Mobile

(6 reviews)

$$

When Sprint was merging with T-Mobile I got nervous! I was happy with Spring and didn't want…read moreanything to change. Well, nothing changed! I was able to keep my free Hulu account and my bill was almost the same, only better because with sprint it would go up by some change almost every month but with T-Mobile it stayed consistent. Then, I merged lines with somebody else who also had T-Mobile and now we are both saving money by splitting the bill. Woohoo! I lost my free Hulu by doing this, but I gained free Netflix! So it all worked out. I also love T-Mobile Tuesdays, in which every Tuesday we get some sort of freebies and other discounts for random companies. All of the employees are very helpful and courteous. I was mislead my one employee about something. I doubt it was on purpose. I had an offer for 50% off the current iPhone, but the new model was coming out in 4 months and she told me they'd offer the same deal or better so I should just hold off. However, the new phone came out and I was not eligible for any discount aside from a cheap trade-in offer for my old phone. So although I was mislead, I would have made the same purchase anyway so I'm not mad about it. Just wish it were true. I never any issues with service or my bill. I do recommend doing business with T-Mobile!

I'm not complaining about T-Mobile wireless service. This store in particular is the issue. I had…read morean issue with my phone. It is broken. Whether or not it was covered by the warranty was the issue. The rep gave me some bad news said my phone was unsalvageable and the warranty was void. When I asked for assistance with options and had questions. The rep was very reluctant to answer my questions. I asked for the manager. He came out, said he was only out to verify what his rep said, which was very little, then refused to provide any options or even an empathetic attitude. He came off as rude, and uncaring.Empathy, and at least the perception of empathy is Customer Service 101. Even if I have to get a new phone, it wouldn't be through that store.

Spectrum - Inside Lockport store location.

Spectrum

(2 reviews)

Went in today to get 2 new phones and transfer 1 line. After a young man Michael Towns (who was…read moreabout to go to lunch, But helped us before he stepped out) helped us. We not only got the phones but decided to switch our cable and internet as well. He was GREAT. Went above and beyond to help us. We went to all major phone companies in the surrounding area and this was by far the best deal for us. Because we looked for the best value, this was a 2 day process for us so I know it took a little extra time, again Michael Towns was really, really great and helped us understand all of our options. If you go in and get him you for sure will experience great customer service. I do have to say I watched the other reps with other people coming in and they all did a great job too. Super friendly and informed staff. Thanks again Micheal! (I did not know this guy until today, this is a honest review after receiving great service) *Bonus for our family- it was only $5 a phone for insurance! Other places were way more. Totally worth checking out.

We had an issue with our phones losing service during a storm and one wouldn't work again…read moreafterwards. After a month of trying to repair the phone they finally sent a one time warranty exchange for the wrong phone. The day I got the phone I called to have a return label sent and they stalled so long that it left it over the 14 day return window. I've been paying on a phone this whole time they won't take back. They also offered a free line for a year and then charged me for it, the anytime upgrade is not unlimited or anytime even though I pay extra for it every month. This company has milked me out of money as much as I can stand and I wouldn't recommend them at all.

Spectrum - isps - Updated May 2026

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