Most of the food and drinks were actually really good, but unfortunately, everything else fell short.
We started by asking for a high chair, and the host/server responded, "This isn't really a kid establishment." I asked if we should leave if children weren't allowed, and she said kids were fine until 9 p.m. She also explained that they don't have high chairs or booster seats and asked if a booth would work instead. Since it wasn't even 7 p.m., we figured we were fine. It was a Sunday night and the restaurant appeared fairly empty, with only a few other tables occupied- including one with a baby. We had also looked at the menu online beforehand and saw that they offered a kids menu.
Service was slow despite the restaurant not being busy. 4 out of 5 drinks, including both sodas and cocktails, came out after our appetizers.
When we finally ordered dinner, one of the dishes was steak tacos. We specifically asked whether the steak could be cooked medium, and our server said yes. When the tacos came out, the steak was well done. When we mentioned it, the server told us that you can't specify the temperature for the steak in the tacos. That's fine, but if that's the restaurant's policy, the appropriate response when a customer asks is to explain that, not agree to medium and then bring out well-done steak.
Then things really went downhill.
Three people came into the bar who clearly knew the bartender and server and appeared to already have been drinking. Within a couple of minutes, the music changed from relatively normal alternative music to extremely vulgar, unedited rap. We were seated directly underneath a speaker with a 2-year-old and a 10-year-old. Nicki Minaj came on with a song containing the N-word, P-word, and numerous other explicit lyrics.
I immediately got up and asked our server to change the music, specifically mentioning the explicit language and the fact that it wasn't even 7:30 p.m. and we had been told children were allowed until 9. The server yelled across the restaurant to the people at the bar to change the music. They changed the song to Drake, proceeded to talk negatively about us for several minutes, and then put unedited explicit rap back on.
At that point, I simply got up and left with my kids. I didn't say anything or cause a scene; I left the rest of my party to pay for the meal.
Apparently, that upset the people at the bar, because they continued talking about us after I left. My husband eventually stood up and addressed it. According to him, the man immediately tried to backtrack and say everything was fine while continuing to speak disrespectfully about us along with the two other women with him.
What was most disappointing was the lack of management intervention. Customers who appeared to know the staff were allowed to dictate the atmosphere of the restaurant, while a paying family with young children was treated as though we were the problem for asking not to have explicit music played directly over our table.
The food was genuinely good, which makes the experience even more disappointing. Unfortunately, good food doesn't make up for poor service and an uncomfortable, disrespectful experience. read more