Great atmosphere. Drinks are yummy. But I am always disappointed with how my nails look when I leave so I can not give more than 3 stars. I keep trying to go back and try different staff but each time I am disappointed- uneven color, bubbles, streaks. They don't seem to double check their work much. I think it's a great location if you want an environment that is very classy, clean and has great drinks. Great spot to go with a group of girls for some self care but not if you are looking for those perfect nails. read more

SOAK - South Creek - This is how my nails look each time I leave. I love the atmosphere but not the quality of work done. - Nail Salons Near Me - Reno, Nevada

This place is popular and has a cute logo. The concept looks great on paper, but horrible customer service. I have gone back a few times thinking it was a fluke and have been consistently disappointed. Hard time answering the phone, can't book apts right, rude attitudes. The technicians have all been sooo sweet but the nightmare of working with this business by far outweighs the good things about it. read more

I came here right before my wedding and Heather gave me the BEST service!! She went above and beyond and got creative with my nails!! It was everything I wanted and it made my wedding extra special! read more

Scheduled appoinment for my birthday pedicure, excepting to get my birthday discount, as I've gotten last year and years prior. I was told they no longer do the birthday discount due to covid. But I got it last year when covid was worse. I just feel "covid" is now being used as an excuse to make money. Kind of disappointing. On the other hand, Lisa gave me a wonderful pedicure. read more

I've been back to Soak twice since my original review. The first return trip was excellent - noticing my review, management offered to have me come back in for a re-do. Taylor at the downtown location did a great job on a shellac manicure with excellent attention to detail. More recently, I visited the South Reno location for another shellac mani and it was ok. Again, not a ton of attention paid to my cuticles, so my edges looked a little ratty again. Also, the gel started lifting after about a week and kept snagging on things, so I soaked them off so they wouldn't rip off. I guess I should have tried to go back to see Taylor. read more

SOAK - South Creek - Subpar work around the cuticles. - Nail Salons Near Me - Reno, Nevada

Being new to Reno I need to find a "home" in which I can get mani-pedis. I had hoped this place would be the right one for me. I've been where twice. On my first visit; I love that they serve alcoholic drinks and the decor was quite nice. However.....brining a bowl of water out in which to soak my feet seemed quite strange. It was not warm enough. I missed having jets spraying on my feet while they soak. The nail technician was nice enough, but I'll say that my pedicure and manicure (shellac) were just average and not worth the expensive price they charge, but I was willing to give it another try. On my second visit; I was on time. I was met by the receptionist and asked to have a seat and asked if I'd like a drink. I did not get a drink that day so just sat and waited. And waited. I had shellac on my finger nails and was hopeful that someone would at least wrap my nails as I waited for my technician. After 15 minutes and no one showed up, I was concerned. After 25 minutes sitting in the chair with no one even acknowledging me, I got up and walked over to the receptionist. I told her that "apparently my business is not very important to this business". Her answer was, "well we are busy". I just shook my head and walked out. I got a follow up email asking, "hey, how'd we do?". I answered just as I have here and never got any response. It's too bad this place did not work out. The drink idea is nice, but avoid this place at all cost. The only thing they have going for them are the drinks and decor. No massaging chairs, no soaking jetted tubs and clearly NO CUSTOMER service! read more

Every time I have an appointment scheduled for a special occasion right before the appointment they call to cancel one or two of the appointments. I understand people get sick and the work force isn't what it was but this is every time I've planned a special get together there. Appointments are planned at least a month out. This has happened on more than one occasion. Soak has lost me as a patron. Never again will I plan a special occasion or buy gift cards. Too bad because I like supporting local business and I'm not one to write a review but feel like this is warranted since special occasions have been ruined. read more

I had a seasonal Zen pedicure with Macayla today. Absolutely amazing! Love my sparkly toes and she was such a sweetheart!!! Definitely recommend!!! read more

I tried this nail spa out for the 1st time. I got the hydrating lemongrass pedicure and manicure. It was very relaxing, I enjoyed the natural products used however, I was shocked when they used acetone to wipe my nails off. I did not have any polish on before or after. A major disappointment was the lack of a good foot and hand massage. Also, typically when you don't get any polish you get a little extra massage. I got virtually NO foot/leg or hand/arm massage. read more

Terrible experience today. This is my third time here. First 2x were 4 star because of the lady "who is no longer with them" did a phenomenal job. From gel nail that lasted over 8 weeks each time and an unbelievable massage- both times. Well worth their very expensive charges. Unfortunately the lady who did my pedicure today was in what seemed to be an incredible hurry. I was her next to last client (customer). Didn't catch her name but she wore a gold necklace with the letter M. She hurried thru my gel removal and polish. The "massage" was just applying lotion to both legs at one time. No "massage" what so ever. So disappointing for the $70+ charge. Turns out she had to get to her next client. I won't be back. Too bad. It's a pretty nice place. read more

It's always great service, Rockie is the best for mains/pedis! Love the new location.

Haley is a breath of fresh air! So sweet and very good at what she does! Definitely will book again with her

RIP OFF!!! Went to have a nice relaxing sister date, and it was far from relaxing or worth the money we spent. Got gel polish because that's really all they offer, and the lady got smudges all over my nails and didn't fix it. They were rude and confusing on the phone when we were asking what our appointment included. They massaged our hands for 5 seconds and my lady forgot to give me a hot towel. Also, The position she kept holding my arm in was EXTREMELY UNCOMFORTABLE!!! We ended up paying over $100 for the entire experience... DON'T WASTE YOUR TIME AND MONEY HERE!!!!! read more

I am really surprised by the negative reviews for Soak South Creek! Granted, I am new to the mani/pedi world, but the seasonal pedicure I just received was an amazing way to start my weekend! Last summer, I had an ultra-hydrating mani & pedi done with my bridal party at the 2nd St. location. We had a wonderful time, but even as a mani/pedi virgin, I wasn't very impressed with the french tips I received because they were thick and uneven, kinda Frankenfoot-ey. I didn't think that the prices were outrageous, but I wasn't wowed enough to justify a return...Today, however, I had a seasonal pedi at the South Creek location, and I am officially converted to the church of Soak! I think that the 2nd St. location is really cute, but I definitely prefer the South Creek location. My experience at Soak South Creek was much roomier and more tranquil than the experience I had at 2nd St. This is not a criticism of the 2nd St. location, just an inevitable effect of operating out of a cute, small 1920's style home. My nail tech, Kaitlynn (my apologies if I botched the spelling), was so friendly, comforting and relatable! Mandy, the nail tech serving the client next to me, was equally awesome. Both ladies also have great technique! I would gladly return to South Creek for a service from either of these ladies! If you're going to spend the money to visit Soak, do yourself a favor and go with a seasonal treatment. I enjoyed my previous ultra-hydrating treatments, but they just can't compete with a seasonal treatment! I wish that Soak posted their current seasonal treatments on their website...I can understand the element of surprise for regular clients, but as one who seldom treats myself to a mani/pedi, I want to know that I'm signing up for a seasonal treatment that I like (e.g. If the seasonal Tx featured lavender, I'd be on board; If the seasonal Tx featured vanilla, not so much...). You can find this info by researching their FB page, but it can take a bit of digging into their timeline to find out what the current offerings are. The cocktails are delicious! As I was looking through the menu today, there were several different options I'd have liked to try, but I couldn't deviate from their excellent French 775. It's literally a party in your mouth, and everyone's invited! I wish they owned a bar, too... In short, Soak is a premium nail salon in Reno and the seasonal Tx's are well worth it! As far as standard soaks go, the price point may or may not be worth the price of admission. Note: The tipping system here can be confusing. You CAN leave a tip if you use a debit card, but you can't leave a tip if you use a credit card. This was an issue when I booked my bridal party, and we all had to find an ATM afterwards to leave a tip because I had to use my CC to secure our reservation. read more

Great pedicure and very relaxing. They could use to get some new polishes in, but other than that the service was good.

I just got my nails done , shillac french manicure , i hate to say but this has been the worst fake nail job i have ever recieved and it was not done by an asian , they got compted, but i now have to go home and redue what took this gal 2 1/2 hours to do horrible work. Please dont waist customers time if you cant get the job done right the first time. read more

SOAK - South Creek - Nail Salons Near Me - Reno, Nevada

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I went to the foothill rd location last saturday. The good: the greeter and the girl who did my nails were really nice. The bad: -Lighting is horrible - so bad that I'm attributing the really bad French on my toenails to it as she did a much better job on my fingernails, however.., - the quality. For a $125 gel/shellac service ($102 + tip) , I'd expect it to be perfect. It's not. Many splotches on my toes, fingernails are just okay. Lots of overspill onto cuticles. - comfort of the chairs. While my girl did her best to get situated so that my legs weren't in an awkward position, she kept sliding backwards (likely seeking light to work by) so I felt like I was going to fall out of the chair. - the drink offerings. When I was seated, they gave me a drinks menu but never took my order until the girl doing my service came to my chair. Summary. Not worth it. UPDATE -- the manager contacted me the day after I posted this. She was very nice and wanted to make things right and asked for photos. Offered to redo my pedi. But until they have co for table chairs, I declined the offer but upped the overall review to 2 stars. read more

SOAK - South Creek - Nail Salons Near Me - Reno, Nevada

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This has the potential to be awesome. Good atmosphere and awesome they serve alcohol. The problem is it was the worst pedicure I've had in 20 years. All 6 of us in our party got less than 3 min massage. Our heels are still rough and the shellac on my toughs was ruined by there light. If I could give 0 stars I would have. Their own employees complain about how they are treated and how the management rushes people through. Someone else should buy this place and run it right. read more

After a little bump with the booking (I called the number listed for South Creek but apparently, it's for both locations - originally booked in downtown, but caught and changed it at confirmation before the call ended), the rest of the experience was great. Kirsten (I believe) was friendly and genuine and did a great job on my toes. All the girls were very nice and helpful. Good experience, and wouldn't hesitate to come back. read more

I am giving Soak 3 stars only because I liked the lady who did my nails. She was very nice and personable, but not too chatty. I am very particular when it comes to nails because I'm pretty good at doing my own, so I definitely wanted a little something extra with a mani/pedi. I asked for an accent nail with stripes and a heart (next week is Valentine's Day). The mani/pedi turned out pretty ok, but for $60 plus tip I was expecting a little better quality. I went with my sis in law and she didn't fare so well. Luckily the director was there and now the sis in law getting a new manicure tomorrow. If I ever get a mani/pedi again-it won't be here. Oh and the drinks, they're about $8, go next door to the coffee shop and buy a latte for under $4. read more

SOAK - South Creek - Nail Salons Near Me - Reno, Nevada

Absolutely love my Gel Mani! & Olivia was awesome! I will always make sure she is the one doing my nails. Thanks for an awesome experience! read more

Lisa did my pedicure and she was very sweet and toook her time! My feet feel so soft and amazing I will definitely be back to see her!

Very disappointed in my experience during my last two visits at Soak. My mom had a seasonal manicure about a week prior to our visit together and her polish had chipped and snugged so badly she just wanted a polish change-which we found out they no longer offer. So we decided to get manicures. My manicure was just ok, the nail tech didn't cut my cuticles at all which was disappointing. My polish job was even more of a disappointment. My nails smudged and have bed sheet imprints on them after getting a manicure at 3pm the day prior. My mom had the same problem. Please hire more experienced nail techs. I really wanted to love my experience at Soak cause I enjoy the environment and drinks but the service was very sub par. read more

SOAK - South Creek - Smudged and bubbled nails the morning after a manicure. - Nail Salons Near Me - Reno, Nevada

First, I will admit that I did schedule this appointment in haste. However I was not impressed at all. When I entered the salon I definitely thought it was fun. I was looking forward to the experience. I needed a full set. I was unable to get into my usual manicurist and needed a set quickly. I had heard that this place was owned by a local Judge's daughter in law so I just assumed that the service would be top notch. We're they nice, absolutely. However..... SO SLOW!!! I have never in my life had a full set of pink and whites with forms take 2 hours. I wish I would have known up front the time frame. While my manicurist was very nice, she was extremely slow. Even after I had told her I needed to get moving, the filing still took forever at a very slow pace. I'm wondering if I got the gal who just started there. Then as she was finished I asked if I should wash my hands and she said "No". I had a greasy gel film all over my hands. After I paid the bill and still gave her a 20% tip, I had a moment to look at the nails..... EEK! They were all crooked, lumpy, and uneven in length. I was not impressed. I went home and spent another hour filing them and evening them out. Today I see my manicurist to fix them completely. Sigh....sad when your expectations let you down. Not impressed. Won't go back ever. read more

SOAK - South Creek - Fungus after visit :-( And coloring issue. Not sure what is going on with that. Looks like I smashed my finger but didn't - Nail Salons Near Me - Reno, Nevada

Absolutely best place to get pedicures. But you must call in advance for an appointment. They are always booked! I love their seasonal pedicure. All natural soaks, lotions and scrubs. All the ladies are friendly and great at their jobs! Plus a free cocktail with a seasonal pedi and comfy chairs. read more

The salon was dirty and run down. There were various items on the floor, towels were ripped and stained. There was no one to complete a gel polish pedicure. So I got a regular one. After two hours of drying...my regular polish was still not dried and smeared when I put my shoes on because it was so thick and clumpy. I was not offered a drink until my treatment was over. The pedicure cost 70 dollars with tip and I could have done a better one on myself. The girl who completed my pedicure was sweet and kind, but very much still learning her job. It's sad because I have frequented this place for years and I will not go back. Soak is in a ritzy area of Reno but I would recommend your local mall pedi spot over Soak. read more

I had an appointment my niece. The GPS took us to the wrong location. I called and spoke with a lady who helped us get to the correct address. We were on the phone for 10 minutes during that time the nice lady offered to call and notify the salon. When we arrived we were told that we could only have 1/2 the service but would still be charged the full price. We questioned that policy and was told sorry that's all we have time for. If we didn't stay for the 1/2 service we would be charged $125 ​cancellation fee. While we were there was another client waiting expressing the unfair policy and that she herself cancelled the day before with no penalty. The receptionist called the owner Shannon was we were told that there was nothing that they were willing to do for us except take our money for ​1/2 the service. The salon was not busy as per the 2 other clients that left while we were waiting on the phone call to Shannon. I again asked if there was anything that they would be willing to do to help us out as I am from out of town visiting and this was a gift from my niece. ​I am disappointed that this one was and is willing to take advantage of a young girl. I will NEVER ever recommend this one. I gave 1 star because 0 wasn't an option. read more

This was my second visit at Soak and I'm positively happy-drunk. Sunnie was wonderful and very detail oriented. She was friendly and very considerate of my ticklish feet. This was also girl child's first mani pedi and Jessica was super sweet with her. We are fans. read more

SOAK - South Creek - Stack those polishes!! - Nail Salons Near Me - Reno, Nevada

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Worst pedicure and service I have ever incurred in all of my years of Living. Bad pedicure. technician cut me on my cuticle, I complained of the inferior product they used and of service I was never awarded any kind of retribution and as a matter of fact I Yelped about the whole ordeal and somehow the owner was allowed to pressure yelp into taking my comment down because I didn't say what location. well the location was the Foothill Road location of Soak in Reno nwvada. There's still a picture up of the calloses left on my foot after my so-called pedicure. what a disaster!! I would recommend this salon to no one!!!! read more

SOAK - South Creek - Nail Salons Near Me - Reno, Nevada

So I've already rated Soak on 2nd five stars, because it's all that and a bag of chips. I've been to this location more than once on Foothill at Southcreek.... And it's always been amazing. But I've decided to write this review after the excellent experience that my nine-year-old daughter had at her first "Soak" this past Saturday. The Little Miss Mani/Pedi combo is a real treat for the under 10 set. They get a foot scrub, hot towels, massage, complete manicure and pedicure and sensational service from technicians who prattle right along with the girls. Then there's also that mocktail that they have included. I have no idea what's in it but my daughter thought that it was *amazing*. Yay! As me and her father were looking on at our absolutely tickled pink little girl while she was enjoying getting her mani/pedi, I felt so grateful for the existence of somewhere so nice where a girl can enjoy being a girl. I'll keep bringing her back and I'll bring myself and my friends back too again and again. read more

I rarely take the time to write reviews, but I felt I had to after my experience today with Soak (Foothill location). I've been having pedicures a few times a year at Soak for about the past 3 years. It has been a tradition of mine to have one each Mother's Day. About three weeks ago I scheduled a pedicure for myself and my 9 year old daughter for this upcoming Mother's Day. My pedi was priced at $45-50, hers was $25. A staff member called me today to inform me that I had to upgrade both of our pedicures to the $70 seasonal pedicure. I declined and cancelled our appointments. Perhaps the owner should have had the foresight to arrange the schedule months ago to reflect the seasonal pedi as the only option. I imagine I am not the only disappointed client who will never be back. read more

So to be clear the 2 stars are not for a bad service received, or a bad technician however, it comes from the issue of being overcharged for something they have on their business cards menu as $38...I went in and received a pedicure today which came out beautiful and they feel amazing but when I went to the counter to pay she informed me that it was $53 because I had Shellac used but when I looked at the card it clearly gives the option to have shellac done for the $38 no fine print or little asterisk explaining the Shellac would be $15 on top of that $38...and as a Manager of a salon myself I will say their was one girl I didnt know her name but she was rude to the technician I had when she brought out my polish choice read more

SOAK - South Creek - This is the business card that clearly says $38 for a pedicure - Nail Salons Near Me - Reno, Nevada

Renee is amazing! She took extra special care of my nails and redeemed them from a horrible job done elsewhere. She was so polite and super sweet! read more

We will not be returning to Soak! My daughter had the Little Miss Mani/Pedi. It was so short and not sweet! She had to wait over an hour and a half for my mother and I to finish our Mani/Pedi's. If you want to treat your daughter to something special, I would not take her to Soak! read more

Manager contacted me and did a free manicure from scratch to correct the very butchered mani I did get previously. Much better and new tech payed a lot closer to detail. Will be back! read more

I always have a terrific service at SOAK! Everyone is friendly and personable. From the receptionist Lilly to the very capable technicians Kirsten and Renee. Everyone is committed to making my visit excellent! My nails look great! read more

I've had manicures and pedicures with nail art several times and have been amazed at the turnout. Beautiful art work and strong sturdy shellac. I've had Caylee and Macayla (sp?) as manicurists/ pedicurists and they are awesome. Nice, clean, peaceful atmosphere. I'll be back! read more

why do businesses have a "contact" button websites and not respond? i had a pedicure on sunday and gal put my shoes on just after polishing my toes. of course, she damaged 3 toes and had to redo. when i got home and took off my sandals, i realized i had no polish on either pinky toe! what a waste of money! and no response from the business when i emailed thru their website. DUE TO THIS REVIEW, THE MANAGER HAS CONTACTED ME AND OFFERED A FREE PEDICURE TO REPAIR. read more

Aw, so the staff was very accommodating and atmosphere was pretty nice. Experienced staff (for my friends) were great. Sadly my technician was a bit inexperienced and my pedi didn't dry for 4 hours (still counting actually) and the mani is sub par. All in all, a fun experience but nails I'll be glad to redo soon... drinks were a bit weak but ok. Would recommend if one can ensure an experienced staff, would rethink if not. read more

I've been a big fan of the 2nd street Soak location for a while now and I have to say.....I like this one even more! It's much bigger, in a much nicer part of town, and the decor is amazing. They really stepped it up! I was recently here this past weekend and was treating my girlfriend for her birthday. Our ladies were really nice and they did a good job, although, my girl seemed to be more rushed :( When I told her I wanted a firm massage during my pedicure, she gave me a rather weak one and barely massaged my actual feet, only my legs. That was disappointing. Other than that, it was awesome service! and tasty cocktails :) Soak is definitely my guilty pleasure! read more