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Baltimore, MD

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Smoke + Mirrors

4.3 (72 reviews)
Closed • Closed
Updated over 3 months ago

Services - Smoke + Mirrors

Haircut

Manicure

Manicure and pedicure

Smoke + Mirrors Photos

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Recommended Reviews - Smoke + Mirrors

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Reviews With Photos

Caitlin A.

The photos attached to my review adequately capture the terrible, stress-inducing, and devastating experience that Smoke & Mirrors has to offer - from the owner herself, Leah, her employee, Emily, the horribly done hair in which they blame the customer for, and the way that Smoke & Mirrors salon virtually robs you of your money while showing willful ignorance. The photos attached include photos of my orange brassy hair (that I sent to Emily immediately asking for help), conversations between me and Emily, and email conversations between me and owner, Leah. By the way, the owner has chosen to not respond after her first email which lacked respect and ethical regard for her clients and compassion in general. I have always gotten my hair done a beautiful, icy, platinum blonde. Upon my first visit to Smoke & Mirrors on May 10th, as you can see from the photos attached, my hair was done orange, yellow, brassy, to put it lightly - a disaster. Wondering what I paid at my visit? $260! Not only was my hair ruined for the price of $260 at Smoke & Mirrors, employee Emily had done this to my hair since November 2023. I paid nearly $1k for my hair to look like this for 9 months haha! The best part? Both Emily AND THE OWNER LEAH have blamed me for this $1k+ disaster of their own doing - offering no refund (even though I was at first offered a "partial refund" *or* for Emily to fix it, not both). When I sat in Emily's chair to get my hair "fixed" she immediately told me she wouldn't be doing my roots or actually bleaching my hair??? She said she could only try to take out the brassiness?? The brassy wreck was not fixed, btw. Emily messages me two days later telling me I need to come in within SEVEN DAYS and pay full price again in order for her to get my hair back to a platinum blonde. As seen in the attached screenshots showing my continuous communication of my hair (communication that went on for months), you can see that the owner yet again placed blame on me in her email. Smoke & Mirrors salon, its owner, their employees have quite literally gaslit me, lied to me, and blamed me for months. I've been questioning my own eyesight and reality regarding my hair. They will take no blame if they ruin your hair, so definitely keep that in mind! The owner told me that she would give me no refund and blamed me for her employee's blunders, however, I was told that they would love to hear my feedback for how they can provide the best services to their customers. I think this review does this well :) Beware of getting robbed blind when you walk into Smoke & Mirrors, xoxo

View from the large wooden table where you wait as your color processes.
Jaimie E.

I recently went to Smoke and Mirrors for the first time after having been a loyal Fringe customer for years. I wanted to get balayage, but the prices at Fringe for a senior stylist have steadily risen and I found it outside my budget. I was shocked that Smoke and Mirrors, which has a very boutique aesthetic, was much more affordable to book with a senior stylist and I jumped to make an appointment. First the aesthetic: boho-industrial-gothic. Very hip, moody, and interesting to be in. In the middle of the salon there is a large space with a giant table and comfy chairs where you wait for your color to process. It makes it so easy to read/work/chill and is much better than just awkwardly hanging out in the haircut chair the whole time! Second, COVID: they had several protocols including masks and online consent forms and safety information. Experience: I booked with Josh and they were right on time with service. They were very professional, pleasant, and FUNNY! We had a great time chatting and laughing. I was stuck between two balayage looks and based on their expertise they steered me away from one based on how it would turn out with my specific hair type. Sarah, Josh's assistant/colorist, gave me a very gentle, LOVELY shampoo experience with an incredibly relaxing head massage-- I felt 100% luxurious and pampered. I had an extremely positive experience at Smoke and Mirrors and definitely plan to go back. Already recommended it to several friends!

Before
Stephanie M.

New to Baltimore and needed a cut and color for a badly washed out and grown out balayage (see before&after pics...) Josh was welcoming, helpful, and did an amazing job. He spent time discussing what I was looking for in new hairstyle and nailed it. So glad to have found this place!

Post salon purple hair!
Sam K.

My visits may be long, but my hair always comes out feeling amazingly soft and colored beautifully. Only thing preventing 5 stars is that it is somewhat on the pricey side if you are planning to get some coloring done. That being said, Brittany did an amazing job with my most recent transformation from caramel highlights to a purple balayage!

Maura C.

I see Josh at Smoke and Mirrors and he is the absolute best! I've gotten my hair cut and colored by him for a few years now and I don't think I could ever see anyone else. I have curly hair and so many of my haircut experiences have been awful. I don't know what it is, but not enough people can do curly hair well! Josh absolutely can. He's great at giving recommendations to improve the look and he's a great conversationalist! I had a super positive experience getting my hair colored by him as well. He gave me exactly what I asked for and it turned out fantastic! Even though some of the extra fun colors have since faded, the balayage that stayed looks amazing. I still get compliments on my color even though I definitely need to get it re-done hahah.

Sophia M.

Bryan always leaves my hair looking beautiful! But especially beautiful this time since I got a full cut and highlights with a mix of balayage. I asked for a honey color and he did just that. I was working off a photo from a previous style and he matched up perfectly. Also I just have to say that the interior of the salon is stunning as you can see from my second photo here. They are very cautious with Covid and take your temperature at the door as well as provide clean and sanitized pans to use. Everything is very spaced out and there as well beyond 6 feet between other customers. Definitely recommend checking out smoke and mirrors your your next haircut or treatment!

Even two months later I'm still outraged.

It's now been two months since I went in and got what was clearly a beauty school f*** up from a girl who maybe hadn't finished her training and scooted me off before the boss got back. I asked to get rid of the unevenness I had going on because I wanted a bob. And she instead gave me an actual mullet, and on top of that this was her version of "curtain bangs" Well they still won't lie flat because they're so short. And the cherry on top was her trying to save it by curling it at the end even after I said no thanks. I wish I hadn't paid.

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10 years ago

Marina is amazing. I followed her from her previous salon and she has guided me through long hair, short hair, blunt bangs, and side bangs.

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Ask the Community - Smoke + Mirrors

Review Highlights - Smoke + Mirrors

“Second, COVID: they had several protocols including masks and online consent forms and safety information.”

Mentioned in 3 reviews

Read more highlights

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Nails

Smoke + Mirrors - hair - Updated October 2026

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