I've been coming here for a few years and it will continue to be that way! Ebony is my girl! She's a fantastic, talented, and knowledgeable aesthetician. I appreciate the ease of scheduling appointments and the courtesy customer service. There is never a wait, the aestheticians are always on time and appointments do not take long. I always have quality experience and learn more about skin care. read more

Disappointing - for a small business they really do not care about customer experience. It's overpriced and unfortunately in a smaller market that leaves you very little options in beauty care but there are better places out there. read more

This place is welcoming and so home-y feeling. However I'm learning something about myself: I must always get a Hydrafacial and I must always get it from my hometown esthetician. The service is good but I'm not a fan of paying for something I can do at home. Do I feel my skin looked or felt better? Honestly...NO! I've had enough facials to know when I feel rejuvenated. I wish there was something about my payment that would've been worth it. Like some steam or a machine to deep clean my face. It was just product on top of product placed on my face. Nothing more. Would I go back? Ummmm I dont know. I will be on the area much so we will see. Darn it it TX...why do u everything so well? You've placed the bar so high. No one else can compete. read more

See all

Love! Love! Love! Love! Love! Love!!!!!!!! They have forever fulfilled my waxing needs. I was happy from start to finish. The moment I walked in the door I was greeted by their lovely receptionist who also offered me a glass of red wine or water (both are self-serve). This was comforting being that it's been awhile since I waxed and my nerves were getting the best of me. But once I was on the table I realized I had nothing to worry about. They use a mixture of soft and hard wax depending on which area is being waxed, and I promise this was the best part. Nothing hurt, literally nothing at all!! We did underarm, Brazilian, and lower legs and I literally couldn't complain. Not to mention my waxed took her time, and made sure she got every single hair. I will be back for sure as long as I'm in Baltimore. I honestly wish I could take them with me when I leave. read more

I had an appointment here for my eyebrows, but unfortunately due to traffic issues I was 8 minutes late. As I was walking in, they called me and said my appointment was cancelled due to being late and they couldn't take me, no exceptions. Despite the service itself being only 10 minutes at most, in a 15 minute slot, I felt this was unprofessional, disrespectful, and a good way to lose new clients. Also, I apologized profusely for running late (I even called ahead to give a heads up), and the desk person was extremely rude. read more

Updated review: I was very disappointed that my waxing appointment was cancelled, with zero explanation. I realized when I attempted to reschedule that the esthetician I preferred to do my services no longer works there. Instead of attempting to see if I was still interested in having the service with one of their current estheticians, my appointment was just cancelled. I previously recommended Charm City Skin to many friends and family for several years but no longer feel like I'm a valued customer. They advertise "All Are Welcome", but not their former esthetician's clients apparently. read more

I am SO glad I came across this sweet spot. I was emailing back and forth with the front manager, to make an appointment and Sam was super accommodating. She called me to make sure I'm prepared. This spot is located in one of the cutest towns! I was able to grab lunch and drinks with a friend afterwards. Brooke is so welcoming and personal. Charm City Skin is incredibly lucky to have her! She told me exactly what to expect from the Tattoo Freckles and gave me aftercare items to take home. The place is super clean and I highly recommend coming here if you're thinking about it. Brooke -- thank you so much. I can't wait to come back, just to chat with you! read more

I had a circadia oxygen facial with Melanie ... and wow. I have never had a facial, but lately I have been struggling with acne and decided to give it a try. One facial and my skin looks significantly better. I don't live in the area, but I almost want to make the 2 hour trek every month to get this done. Highly recommend. read more

I love Charm City Skin! They are my go to for everything skin, waxing and spray tan. Everyone that works there is super nice, welcoming and helpful (they even helped me untangle my necklace after a treatment today!). From the moment I step inside I feel right at home. The decor is beautiful and calming. Everything is spotless and they take every precaution to make it very safe during COVID. Ariana is amazing- she does all of my waxing, facials, dermaplaning and whatever else I decide to try! read more

I'll start this review already feeling bad because I feel like I'm cheating on my normal wax salon by going any where else.. But I was in a rush and needed to get my brows together.. I made the appointment online which was super easy but they had a lot of same day availability so that should have told me something.. I made an appointment with Valerie because I saw she was highly recommended in others reviews.. Once I arrived I had to find street parking, which wouldn't have been bad if it weren't for all the pay stations that were out of order! Ugh. The place was really easy to find once I found parking. I was greeted by someone sitting in the waiting area (the receptionist was taking a call) and was really confused when she didn't introduce herself at all.. Just asked me my name and told me to follow her.. I guess I just have to assume she was the woman I requested.. Once in the room she told me what my brows should look like and how the previous person did them wrong.. She proceeded to do my brows how SHE thought they should look.. After some correction and direction from me I now have brows that I am happy with.. I guess some women go in not knowing what their face should look like but I am not one of those women.. At that point there was no "new customer" paperwork or really any proper introductions.. I left back out to the front to pay, only to learn I couldn't tip on my card (I never carry cash). The receptionist never even told me how much she charged to my card (good thing I looked at the prices ahead of time) and just said "just brows? 'Swipes card' your good, have a nice day" she did mention something about emailing me a receipt (which I haven't seen yet)... Overall with a little guidance I have decent brows, my face feels a little sticky and the customer service was lacking.. I now know better than to ever cheat on my wax lady! I will not make that mistake twice! read more

I wanted to love this place but unfortunately wasn't happy with my facial. They don't use steam dude to covid so extraction was basically non existent. They should have said that over the phone when I booked the appointment. Otherwise everyone was nice. read more

I have never thought in a million years a Brazilian wax could possibly be almost painless. Make sure you schedule with Mel.

Just came home from a great session with Shannon - a Brazilian MASTER. As much as I love Aida Spa down in Alexandria, I knew I had to find a Baltimore place, and let me tell ya, CCS is EXCELLENT. I had no trouble finding free street parking right in front of their (adorable, well-designed) space and had a top-notch experience with Shannon. As other reviewers noted, she's very friendly, talkative, and puts you at ease. She was great at helping me time my breathing to minimize the pain. Very clean, no double-dipping, and a comfy space. The one thing I would have changed: she put a cream on at the end of the session and I didn't ask her what it was, but it's somewhat sticky now. I'm sure it will come off in the shower, but next time, I'll definitely ask :) read more

My mother has been going to charm city for years. She has always noticed the amount of employees coming and going and figured that's just how the industry is. However during her last visit she was disgusted to hear the front desk clerk, Brittney and owner Julie to be bad talking multiple ex-employees and current ones as if paying clients weren't in the lobby. Which was a clear indication that the high turnover rate in the salon is due to how the employees are treated. Extremely distasteful and unprofessional. As I even read previous reviews I see a few other comments about the unprofessionalism at the spa and by especially by the front desk clerk. For adult women to carry themselves in that manner while offering subpar service & overcharging is mind boggling. Charm city skin has lost a longtime client of my mother & all of her referrals. read more

Today was my second time at Charm City Skin. The first time I went was a month ago and I got the dermaplaning facial with their esthetician Ari. When I say this was the most relaxing experience ever, I mean it. I almost fell asleep that's how relaxed I was. Today, I got the oxygen facial and of course I booked with Ari again. I would definitely recommend Charm City Skin to anyone in the area looking for the best place to go with the kindest and friendliest staff. read more

I've been here a few times and have had positive experiences each time. Skyler was my aesthetician and she awesome and super quick. She paid attention to detail and kept me distracted. Waxing is not a pleasant experience but she made it as pleasant as possible. The entire staff is friendly and responsive. Make an appointment at least a week in advance for Skyler. read more

Just had a facial with Skyler. It was so relaxing. She did the unthinkable didn't try to push any products on me while she worked. At the end we talked about the products she used and she gave me a sample of moisturizer to try. I loved it! I'll definitely be back for regular facials and some waxing! Thank you! read more

CCS is the best place in Baltimore to get waxed. After trying different B'more salons, and receiving Brazilian waxes from across the U.S.--from Hawaii to St. Louis to Miami to NYC, I have come to this conclusion. I am always comfortable and relaxed while @ CCS, and always satisfied w/ the result of my service. Also, Melissa gives a great facial + dermaplane!! Also also, CCS is another reason to visit sweet Hampden, one of the coolest 'hoods in the city. read more

This was only my second facial ever but I hope to make charm city skin a part of a regular routine. I came here the weekend before my wedding to relax and it was one of the best decisions I Made throughout my wedding process. I got my eye brows waxed the day before and started to break out a little bit. Ari, the aesthetician, helped to treat all of the pimples and give me soft and dewy skin. I cannot recommend enough and cant wait to go back! read more

I love coming to charm city skin! It's clean and everyone is so welcoming. Melissa Leroy is the absolute best!! She is so down to earth, friendly, and inviting. She always makes the good experience, great!!! 1000% recommend. read more

Absolutely amazing experience. My boyfriend and I came in for a facial and the service we received from Ari was phenomenal!! Definitely book her, you'll be in for a treat! read more

I cannot say enough about the service I received. I walked in and was greeted, then filled out a Covid-19 questionnaire which I felt much better knowing that they are thinking of this and will use it to track and trace should any illness occur. I drove from DC and got a touch up for my microblade eyebrows and a initial pass for cosmetic tattoo eyeliner. Brooke was wonderful, she was careful, thoughtful and communicative. I walked out saying "I love the work I received and I trust you." My healing was right on schedule per the instructions card. Can't wait to go back and get more work done. read more

I had a great experience here! I got a wax with Ari. I was super nervous as it was only my second time. From start to finish she made me feel super comfortable!! I will be going to her from now on! Melissa who was working at the desk was also super nice too! I am happy to have a place in the neighborhood read more

My appointment with Melissa was wonderful - she first and foremost cared about my skin and took careful care in waxing my eyebrows to perfection (and kept their fullness!). Highly recommend for expert knowledge, great friendly and straightforward service and clean facilities. read more

I thoroughly enjoyed my appointment! I'm new to the area so was looking for my new facial go-to. Found this place through. Google search and was encouraged by the website and ease of online booking. I had a facial with Melanie who was so pleasant and took the time to walk me through each step, giving me an analysis for my skin and recommendations for ongoing self-care. The scents and ambience and facial massage were amazing. My skin was glowing afterward. I'll definitely be back. Quaint location, easy parking and overall delightful staff. read more

Got a wax for the first time in like two years on various parts of my body. Melissa was professional, friendly and extremely fast- I was in and out in 35 minutes. The place is inviting without making me feel like I'm not fancy enough, extremely clean and really spacious for a space in a Hampden row house. What impressed me most was the speed at which Melissa worked- she was very through (and I have more than a little hair), made pleasant conversation, played great music, and really worked with me so that it was as painless as possible. Two weeks out and I'm still happy with the finished product and have had like 30 total minutes of ingrown hair discomfort, which is a new low for me, because most waxes make me itchy and miserable. Thank you to Melissa and Charm City Skin! read more

Best place for waxing in Baltimore! I always go to Skyler, & she is fast, gentle, & thorough. As others have mentioned, she does a great job of putting people at ease and making them feel relaxed! I recently moved to a different neighborhood, but I will continue to come back to Hampden for CCS! Side note- They allow you to tip using Venmo!!! read more

If you're looking for a good spot to pamper your skin in Charm City, look no further! The staff at Charm City is phenomenal. I've only seen Melissa, but everyone I've encountered has been nothing short of welcoming, warm, and helpful. read more

Amazing service! Amazing atmosphere. Great price. This was my best facial experience ever. The aesthetician gave me great skin care advice!

Obsessed Ask for Bree she's the sweetest, she takes her time, is gentle, and explains every step she's taking, had my first dermaplaning experience with her and can't wait to go again. read more

I have gone to Charm City Skin twice for my waxing needs. On both occasions I saw Ari. I am really pleased with her work! The products she used did not irritate my skin at all and I still have no ingrown hairs. The wax lasted a long time considering I have hair that grows back quickly and thickly. Also, someone even noticed my newly shaped eyebrows without me pointing them out. I definitely recommend Charm City Skin and Ari for you waxing needs. read more

I chose Charm City Skin to get my first Brazilian wax based on the great reviews I read and I'll never go elsewhere! If you're nervous about getting your first wax, don't fret and see Jules! I've been seeing her for a year now. She's experienced, fast, thorough and easy to talk to you so you feel relaxed and you're not focused on the wax. She's outgoing and does an amazing job! Jules is always happy to answer any questions you may have, she'll even instruct you to do some breathing techniques during the wax to make it as painless as possible (and it's really not painful). Charm City Skin is a great environment, always clean and everyone is very welcoming and professional - they even offer some wine while you wait! I'll never get a wax from anywhere else in Baltimore - guaranteed amazing Brazilian waxes in 30 minutes or less! I'm looking forward to treating myself to their other awesome services. GO SEE JULES, you won't regret it! read more

I've been coming here for years and am always beyond happy with the service I receive. Depending on who is available, I go to Melissa or Julie--both are wonderful and great to talk to. Highly recommend! read more