Exceptional and attentive service provided by Hayden. He greeted us with a smile and was very attentive even after bringing us our dinner. Kudos to Joseph as well for he made us 3 mean burgers. First time to Smashburger and it wont be our last. Kudos to these two! read more

I rarely go to Smash burger but I didn't have much to choose from so we stopped here (Shake Shacks line was out the door and around the corner). The place is small. Floor isn't done. Chairs and tables sticky and you can tell they don't clean them regularly. Bathrooms were also similar and hardly any hand soap. I just felt gross sitting in the dining room and even more gross after attempting to wash my hands before eating. The service was not helpful. They do not customize burgers. I got so frustrated with her telling me "we can't do that" (I.e. adding onion) that I said ok fine I'll tell you what I want and you just tell me what burger that would qualify as. My mom and I got the cheesy mac and for $5/ea it was about the size of sample at Costco. The container wasn't even filled half way. It was also just filled with grease... that is if you can over look the fried cheese slop on the top. My burger was mid. Almost like a Shake Shack burger but not as high quality. My son's chicken tenders and fries were the only normal thing however they plated our food wrong so I had to man handle our food so right person got the right food. For $45 I expected more edible food with a clean establishment. This place blows and if I were you, I'd just keep on pushin until you find a better establishment (Shake Shack is 2 min away) or walk over to Sprouts and get something from their deli. This place ain't worth it. read more

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Had great food and i talked with owner i brought 8 hungy guys and we left full anf satisfied. Thankyou smashburger ( teen challenge)

Decided to get a burger fix today. Atmosphere was not inviting and kind of dark inside. There was no music or anything and 3 people eating. The gal at the register was not welcoming and shoved a menu at me, since I had trouble deciding. I ordered the single avocado bacon and regular sweet potato fries and an iced tea. She gave me my cup to go get my drink. Ummm... they did not have any tea. Why not tell me you don't have tea. It's on the menu. Burger and fries arrived quickly. Burger was dripping in grease. Sweet potato fries were over cooked. I actually think they had been cooked already and dropped back into the fryer to heat them up. $20 with a $1 tip (hoping for good karma). Crazy expensive for what I had. Not recommended. read more

Smashburger - Avocado bacon single with sweet potato fries. - Burgers Near Me - Oro Valley, Arizona

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I don't get how this place is still in business. This is the first and last time I'll ever eat at Smashburger. My boyfriend and I ordered pickup and got there within 15 minutes. Two burgers, chicken tenders, fries and onion rings. Our food was lukewarm at best when we arrived. Got it home and our chicken tenders were COVERED in a gritty black substance like you get at the bottom of a dirty fryer. The container had almost an ounce of PURE OIL at the bottom. They were completely inedible. Also both burgers were SOAKING wet (not from sauce, from steam I guess????) and mine was made incorrectly - missing toppings I ordered. The ranch and blue cheese cups were also only half full... How did THIS cost $50?! We tried to reach out to customer service and no one answered the corporate number. You can't submit a support ticket online without a store number ... which we couldn't find ANYWHERE online or on the receipt we received. The "help" page on the app leads to a 404. It's almost like they know the food is trash and don't want to hear about it. Absolutely so frustrating - unacceptable food and unacceptable customer service. read more

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We dined here for lunch during the weekday recently and after spending almost $45 for it, we'd not want to return. My wife had a single burger , fries and a soda. I had a double cheeseburger , fries and a milkshake. The restaurant was clean in the dinning area but not in the restroom. The staff were friendly and attentive. The portions were embarrassingly small, especially for the prices were paid. This was our first time trying Smashburger and from it, we'll continue to eat elsewhere due to a disappointing experience. No customer should ever leave a restaurant still hungry. read more

The food was tasty although they forgot my BBQ sauce on the BBQ burger I ordered. $34 bucks for 2 burgers and 2 fries is a little steep. They were short staffed on the Fourth of July. Dirty tables with no customers in the restaurant. read more

This is my first time at smash burger and the burger we're amazingggg, seem fresh and the place inside was nice and clean. The workers seem really nice and patient with you( I'm new I didn't know what to get) and very helpful read more

This review is for DELIVERY. Order placed via the Smashburger app, who delivered with #Postmates. We primarily chose the restaurant for the #GlutenFree option and bc I had a massive craving for their brussel sprouts (which my friend had never tried). NOTE: although you cam alter and specify many things in the app...You cannot add Anaheim Peppers to a burger through the SB App, although you CAN do this through #Doordash one. Weird. Disappointing. We ordered: SMOKED CHEDDAR BRISKET $11.19 *no cheese (lactose intolerant = allergy) AVOCADO TURKEY CLUB (single patty) $8.39 *gluten-free Udi's bun $2.00 BRUSSEL SPROUTS $3.99 *No Condiments (bc we can't eat ranch/dairy) SMASH FRIES (LARGE) $4.29 *Condiments requested We had never tried these burgers or the fries by this chain. All the flavors were good, especially the Applewood bacon! Brussel Sprouts were on point again, but order TWO for two people, the portion was small for sharing (although we both like them very much). Biggest #disappointment was the VERY COLD gluten-free bun...it made the whole burger cold (which also changes the flavor profile) and really needs to be toasted. Waste of a perfect burger not to do that. However, I do not believe there is any way THROUGH THE #SMASHBURGER APP to ask for a bun to be toasted. 2nd disappointment was no condiments for the fries...based on the receipt, I think they got confused with the request for "no condiments" on the Brussel Sprouts. Wouldn't bother doing that again -- let them include a condiment I'm going to throw out, so that I can get it for the one that I want. SMASHFRIES were good, texture perfect, don't know if I really need rosemary with my food, but it wasn't overpowering. Wouldn't mind more garlic flavor. I'm a little disenchanted with ordering from them online, although I love the look of the app, but the way it operates caused great aggravation when it "lost" our order and had to duplicate the whole thing again. ALMOST gave up. However, I look forward to trying more things in person, when next I get a chance! read more

Great burgers and fries. Gluten fee options. Ordered takeout once and delivery once. Didn't get the order correct either time.

Mary is amazing! She is incredibly friendly, attentive, and goes above and beyond to make sure customers have a great experience. She definitely deserves a raise! Her kindness and professionalism are the only reason I'll keep coming back. Smashburger is lucky to have her on the team read more

Wanted to try a different burger from the usual fare in the Oro Valley area. Located in the stereotypical suburban shopping center. A bit tucked away. Wasn't too busy during the early lunch hour. Only one cashier up front. We had the bacon brisket burger, signature smash burger, and Swiss mushroom truffle burger. All tasted fine. Will certainly try other burgers in the future. read more

Smashburger - SMOKED BACON BRISKET BURGER - Burgers Near Me - Oro Valley, Arizona

This place was fine. Nothing horrible, nothing amazing. Had the Brussels sprouts and fries, both fine. I got their classic burger single and it was good. Husband had a burger with fried onions and bbq I think. Interior was kind of weirdly quiet, no music or anything playing. We sat outside. It was a perfect evening to do so. Service was fine but food seemed a bit pricey, for what you get. Overall, it was fine, but not anything super memorable. read more

What's better than a non-dairy milkshake? A FREE non-dairy milkshake! Details below but first, the shake... I opted for the Oreo but they also offer vegan vanilla, chocolate, strawberry, peanut butter, and tangerine. They're all made with Eclipse dairy-ice cream. Which would you choose?! The Oreo was well blended with small inclusions of the cookie. The non-dairy ice cream was on par with many others that I've because it was a little more icy than creamy. The shake could have spun a little longer so the heat could melt away more of the icy texture. Search online using the keywords "Smashburger free shake" to find the current promotion. Then upload your recipet and select a method to receive a rebate. read more

Absolutely disgusting. The first sign that it was going to be terrible was when I walked in and all the employees looked like they hated their jobs. That should have been the cue to leave and go somewhere else (anywhere else), but my optimism unfortunately won out. The woman who took my order glared at me the entire time, which is exactly what you want in a customer-facing role. To her credit, she did enter the order correctly, but the kitchen still managed to screw it up (asked for no ketchup and got ketchup anyway). It doesn't matter, though---ketchup or no ketchup, the food would have been terrible either way. The "double classic smash burger" burger was dripping in grease, undercooked, not caramelized at all, and placed on a stale bun with two slices of unmelted American cheese. The toppings were "fine"... two small slices of tomato, one tiny piece of lettuce, and a couple pickles. The regular french fries were also dripping in oil (like they hadn't been drained at all), unsalted, and not worth eating. For $3.79, the portion size was small, but that was fine, because they weren't any good and I wouldn't have wanted more anyway. How do you mess up frozen french fries? Go to Smashburger and find out. Total price was $14.97 for a burger and fries (no drink). What a waste of money and calories. read more

Good food great service. Don't see why the negative comments but I'll be back. If you gave them a bad review I'd recommend you give them a second chance. Good! read more

I ordered through Grub Hub, and by the time The food got here, the tater tots were ice cold, the chicken sandwich was overcooked, tough as shoe leather and barely warm. The milkshake was very runny, mostly melted. I paid $28 for this!!! Never again. I don't know why I keep trying these food delivery services. I wonder if anyone from GrubHub or Smash Burger will see this and do anything about it!! read more

Smashburger - a hand holding a half eaten sandwich - Burgers Near Me - Oro Valley, Arizona

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Burgers contained extremely fresh condiments, meat was perfectly cooked and the fries were crisp. Plan on placing this spot on my regular rotation of lunch or dinner experiences. read more

Good burger. Quick, friendly service. Brussel sprouts were yummy! An unusual find for a burger joint. Restaurant was clean & staff was attentive. No pic. We were too hungry read more

Awesome customer service. I ordered Chicken sandwich,Haystack onions and Strawberry milkshake. I was not disappointed! I will definitely be coming back for more! read more

I would like to thank Smashburger store #1571 located at 7625 N. Oracle Rd. Suite 100, Oro Valley, Arizona. The phone number is (520) 742-3332 for providing us vets with a free Burger of our choice on this Veterans Day, November 11, 2022. I am a retired Veteran who served in the Army from 1965 -1971. The entire staff was great. I would like to thank Kyle who took my order and the store manager, Joe. Thanks to you and Smashburger for remembering us. Don Boorse Oro Valley read more

TBH I think this is the best hamburger place in Tucson I had a hamburger and sweet potato fries and a soda and I'll go out of my way again to get me a smash burger read more

The environment was clean and the service was really friendly. I wish I would've gotten the gentleman's name, but he was very thoughtful and caring about my questions during the order. The staff in general was very attentive and made sure I had extra napkins for my burger, which I realized later was because it was so messy as you can see. I will say that Smashburger in general is a little more pricey than what I normally pay for a burger, but it was very tasty. I think I paid as much for this burger as I would add a burger from Applebee's or Chili's. The return time was just faster without the tipping requirement that casual dining would be. I was really surprised at the brisket on the burger, I actually would've just preferred a burger of that which I don't know if it's an option or not. I definitely ordered a little chaotically because normally I get a more traditional burger but I was in the mood for BBQ. There was a lot going on to the burger because not only is there a burger and brisket but also bacon and these crispy onions. This location was nice because the stuff was honestly worth the entire trip. read more

Smashburger - BBQ BACON CHEDDAR BURGER - Burgers Near Me - Oro Valley, Arizona

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I LOVED my burger so much I ordered another one and so did my husband. It was heaven!!!! I had the classic and he had the one with avocado. I liked the charred meat which was soft in the middle but just so delicious! The meat was not dry and the toppings were the classic things. I substituted the American cheese for my favorite pepper jack. . The service was friendly. The music was low volume so you don't have to yell to be heard. My burger was not cold. They have a nice selection of side items too and I've had their Cobb salad which was good. For me these are top notch certified angus beef burgers worth it. I can't believe they're not expensive considering the quality and freshness of their meat. They're the best burgers in Tucson in my opinion. I would come here more often if I didn't live far from here. Give them a try. Now keep in mind that I'm talking about this location. read more

I was emailed a promotion from Smashburger, for national coffee milkshake day. They were running a special for $3.00. My wife goes in and orders this. The staff said, nope - we don't have $3.00 milkshakes. So she left. A copy of the promotion that was emailed me is attached. Horrible way to run a business. read more

Smashburger - two glasses of milkshakes with whipped cream - Burgers Near Me - Oro Valley, Arizona

Wow! Where do I start? I made an online order. Drove home and noticed they gave me the wrong order. I called the restaurant to let them know I received the wrong order. An employee answered the phone ( her tone was so angry) she didn't even say how can I help you? I told her my order was wrong and she responded with. Okay.... AND? WHAT EXACTLY WOULD YOU LIKE A REFUND OR WHAT?! Absolutely rude & unprofessional her tone was angry and miserable. I told her how rude and unprofessional she was. She proceeds to yell at me again. At that point I asked for the manager and he actually tried to defend her a bit at first but then agreed with me on how unprofessional and rude she was. He did apologize and take care of my order. Sad part is we go there all the time but not anymore. The staff is rude and sooooooo unpleasant. Yikes! read more

First, last and only experience at a smashburger - thoroughly disappointed. Sat in the curbside spot without acknowledgement for awhile before going in, while an employee walked in and out at least twice. Finally went inside to grab my order no greeting just asked my name and had a bag shoved at me. Arrived home to find no ranch on the side which Is disappointing since that's the actual best part of sweet potato fries, and was requested specifically, politely, on both spots for special instructions. Accidents happen, but also why does my burger look like it belongs in a kids meal or dollar menu from wendys or sonic??? Hard pass on giving this place another try. read more

Smashburger - No ranch - the best part of sweet potato fries - Burgers Near Me - Oro Valley, Arizona

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Come through here had a smash burger with sweet potato fries it was delicious it took a little time to make but it was worth it, I definitely would go back next time I'm in town . read more

Went 1/7/2024, staff was not friendly, and they got the order wrong. Would not recommend

This was our first time here. We came for a donation event for CDO Project Grad. It was very nice of them to donate a percentage of their profits to help our local non-profit organization. The food was good. The ambiance was very dark. We'll probably go back . read more

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1 star is for the good food. Everything else was bad. Not one smile from any of the employees. The environment was unwelcome. All the side went to all the wrong orders. Told the employees the side was incorrect and they just brushed it off saying it's coming on the other tray. Kinda wish I didn't tip at the cashier. Should have just stick with Zinburger. read more

Bun was dry and smooshed. Patty was super greasy. And when I ordered a bbq bacon burger, I kiiiinda figured there would be bbq sauce on it. So that was pretty disappointing to come home to find a sauceless burger. I gave 2 stars instead of 1, cuz I definitely still ate it. But can't say I'll ever be back. read more

Smashburger - Dry smooshed bun. Greasy patty. And a bbq bacon burger with no bbq sauce? Just downright disappointing. Fries were ok. - Burgers Near Me - Oro Valley, Arizona

Took the grands and a friend of theirs for our first time eating here. They got our order wrong, completely forgot to bring one of the salads, and my burger, which was supposed to have "everything but onions" had onions but not another ingredient that was supposed to be on it. Getting the missing salad took a ridiculously long time, the fries were barely edible, and I just ate the burger after taking off the onions because I was really hungry. I finished first and asked to speak to the manager, and everybody but the slowest grandchild was finished eating for a while by the time he finally came out - about 20 minutes later. He was short with me but refunded my meal. We're never eating there again. read more

We had a very nice meal for 7 here at Smashburger. The staff was very nice, service was prompt and the place was clean. We really enjoyed the fries too. We would visit again! read more

I was disappointed with my burger. It was barely warm . This was dine in and not take out. At least the sweet potato fries were hot.

We have eaten here twice and probably won't be going back. My husband and I had the "vegan" black bean burger. I say "vegan" because we asked before we ordered and was assured this was a vegan burger. Afterwards I inquired about the ingredients in the black bean burger. They brought out the lid off the box and there is egg, cheese and milk in this burger so NOT vegan. My father-in-law had a cheeseburger and he was not impressed. He said it was just okay. We also had the buffalo fries which were so salty you could hardly eat them and the onion strings which had no seasoning whatsoever. read more

Smashburger - Great patio! - Burgers Near Me - Oro Valley, Arizona

I have the barbecue bacon double cheeseburger, with a side of pickles. A pretty good burger all in all. The service was quick. The burger was cooked to medium, they are thin so I assume you don't have much choice. The shoe string onion rings where a nice addition, wish they had put more on. Couldn't really taste the BBQ sauce. Might try it again,with only a single patty instead of double, just to get the other flavors. read more

Smashburger - Burgers Near Me - Oro Valley, Arizona

Bummer, was my favorite fast food hamburger place, until recent. I dine here once a week, they have turkey burger and gluten free. Until a month ago, they no longer have had "supplies" to provide gluten free bread. So no big deal, I asked for it to be wrapped in lettuce, 3 times super greasy and a thin lettuce, I have to use a fork and knife to eat it. Then I got slapped with small drink, turkey with no bun, smash fries, $16.34. They were not busy and they dumped so much grease and salt I couldn't eat it. My tongue was stinging from all the salt. They are now stupid expensive and asked what happened? She said "our prices just went up". More like priced out! They are more expensive then gourmet restaurants like Fleming and Sullivan's burgers. That doesn't make sense. On top of limited supplies and dripping greasy over salted food, and over priced! read more

My husband rolled up at 8:45pm tonight and there was a lady turning the open sign off. Closing 45 minutes early seems excessive. It is a Friday night. At this rate, this location will go out of business soon. read more

I drive out of my way to come eat these burgers. I appreciate the quiet ambiance. My order was quick and I can get a free side with the points. The service was professional. read more