Slow service and they lost my order. After realizing others that have ordered after me get the same order I asked them about my order. I was met with a shrug and I had to ask them again to check my order. read more

According to the other reviews, and my experience, the staff seems to be the issue here. Went in yesterday and there was no line which was nice, as it was a holiday. Wife ordered the turkey burger and i had the crispy chicken. She said hers was ok, but my chicken was overcooked, dry and cut up the roof of my mouth pretty good, haha! I can actually tolerate bad food. Bad service, nope! While there was plenty of staff, they seem to be hiding almost, and working reluctantly. One young lady employee had her friend there the whole time we were there, just hanging out and talking the whole time. I get it, it's a holiday and they probably didn't want to be there. Bottom line: I hope this place improves greatly! read more

I tried a Smashburger in Fairfax a while back, as well as one in Aurora, CO - both times it was pretty good. I was pretty excited when I saw this new one pop up here in Gainesville. Well, the Gainesville Smashburger sucks... the burger was greasy and tasted like crap. I got fries and onion... things. They weren't onion rings, rather strips of onion soaked in grease. The employees are the typical Gainesville server experience. Highschool kids who lack a sense of employment mortality and basic hygiene. The burger joint was pretty messy when I went, with one or two people actually working and the other employees just hanging out with their friends who stopped by the store. read more

FOOD: The fries are borderline inedible - limp frozen potatoes slathered in grease, entombed in garlic and immolated in mounds of dried industrial-strength rosemary. The unseasoned and under-cooked burger was trapped in the soggiest bun I have ever eaten. The milkshake (which finally arrived halfway through our meal) was thin and runny, which meant that all the mix-ins had settled to the bottom, leaving a watery, flavorless base incapable of supporting the Butterfinger candy. ATMOSPHERE: The worst. When we arrived the place was packed - not with customers, but with high school kids waiting for the next movie to begin. They weren't eating anything - just monopolizing all the tables. Toward the end of our meal (around 9:30) the place emptied out. Into this void stepped the manager, who spent a good three minutes yelling from the back of the restaurant (where we were seated) to an employee halfway across the dining room working on the soda machines. There are at least three other chain burger joints (Five Guys, Red Robin, Foster's Grille) within a few miles that offer significantly better value, food, and dining experience. I would strongly recommend avoiding Smashburger. read more

The first time I came, the service wasn't very good - and the burger was overcooked and dry. I decided to give them a second chance. I got a double with cheddar on a brioche bun, and it was really good. Service was quick too. The fries are basic, I'd rather have fries from somewhere else. All in all, not bad - but not a go-to destination for me. read more

Smashburger - Burgers Near Me - Gainesville, Virginia

My review might be a little bias because I hate hamburgers, but I did receive great informative feedback from my dad. First of all the smash fries are gross and greasy. The fries are smothered with rosemary (which is not my favorite herb to begin with) and just not good. The burger-according to my dad- was just average and nothing to call home about. He said 5 guys up the street was much better. I had the chicken fingers and they were okay. You could tell that they were previously frozen. Nothing special. The service was what you should expect from high schoolers running the front. They messed up my dad's order at first, but then fixed it. It was kinda like a "whatever attitude" throughout the employees. I won't be back. read more

The food is good but the staff is just so uninterested and unhelpful. They half way throw my food at me. The young girl at the front seem have asleep when I came in and didn't know how to handle a online order. read more

came here with husband and he is a meat eater, I myself asked if they could make a grilled cheese. They said they could not because there is no way they could ring it up, we said can you just ring up a burger and charge us that price but just make a grilled cheese? Of course they said no so they have lost our business. Businesses should have vegetarian options as well.. edit-no I do know they have vegetarian burgers and I recently glanced at their menu and see on the kids list that they do have grilled cheese. I don't know if that is new but this was just last year so I don't know the big deal how hard it is to slap together two pieces of bread and sliced cheese. read more

This place is a joke. First we walk in and the menu screens weren't working properly. Should have known from that to walk out. Secondly the area that holds the food after made had a "Popeyes" chicken box stored there. WTF that's so unsanitary. Health department would have shut this place down if they'd just showed up. I had to ask so you all sell checked now, just to be a smart as and to point out that customers can see the box that they weren't supposed to have there any ways. Then finally the food comes and the sandwich was a freaking mess. This place needs help! First and last visit. read more

I'm a big fan of Smashburger and this was my first time visiting this location. It was much more decorated and designed for their style as compared to the other locations I've been to. The service was quick, friendly and the place was clean. Seating was plentiful. The burgers are awesome and I encourage creating your own. Nothing beats putting a fried egg on a burger! The standard menu items are also delicious so you really can't go wrong. I look forward to coming back! *This business is gun carry friendly. read more

Our first visit to Smashburger. Since we are getting one at Dulles Landing, I know we'll be returning, at least to that location. This one is right across the street from the movies, so it's well situated. But, there's a Nando's Peri-Peri down the block and I'll probably give that place a try before returning here. The food was decent. We got: Fried pickles: OK, but the "Smash Sauce" that accompanies this and other things as well is really salty Veggie Frites: Liked the green beans, but not the carrots. Carrots need more than a "flash frying" to be something other than hot crunchy carrot sticks. Kids grilled cheese: The kid liked it. Oreo milkshake: The kid liked it. Kids smashburger: The other kid was disappointed it didn't come with lettuce and tomato. The cashier asked if she wanted cheese but didn't ask her about any other toppings. She did like the burger. Truffle mushroom swiss burger: Tasty enough. Pretty greasy. I liked the egg roll. Fries: ok, if you like them really thin. I do like that the sides come in small portions and are priced reasonably. Overall, a solid Meh. read more

I finally saw Smashburger was opened and I was very excited to try it out. Since this restaurant just opened it was very packed and the line moved fairly slow. Now for the food... The burger - 3 stars, can't really taste the flavor of the meat. Burger was juicy, just not a great burger. Smashfries and haystack onions - 4 stars. Both of these have really good flavor. Overall probably 3.5 stars but I wanted a milkshake and they ran out of ice cream so I am knocking it down to 3 stars. read more

This place blows 5 guys out of the water got the mushroom Swiss and rosemary fries they where awesome read more

Smashburger - Mushroom burger and rosemary fries are awesome this place blows 5 guys out of the water - Burgers Near Me - Gainesville, Virginia

So disappointed. This is the second time I have had to cancel an order because I find out half way thru ordering, you are out of black bean burgers. The customer service left much to be desired, not even an "I'm sorry." read more

Weird how the smashburger logo looks like the game stop logo. Came here the 2nd day it opened. It was packed for sure. I thought the line moved reasonably well. My burger was pretty good. Fries were okay. I liked the burger buns over other places. read more

This is based on a takeout order, since it was entirely too busy to find a place to sit. Once I visit again and have a fresher burger, I may revise my review. Burgers are decent, I had the Spicy Baja burger with sweet potato fries, and my SO had a custom one with plain fries. Things get cold pretty fast, even though we live a short drive away, so I wasn't totally blown away by the food. I'd probably put it on par with Five Guys, just with more options. I'll definitely give it another try after it calms down and isn't quite as crowded. read more

When the food came I was kind of shocked at how small the burger was. My meal was the same size as my daughters kids meal. Now the burger was very fresh and tasty, fries were hot but nothing special . $18 for an adult and child was a little pricey for the small amount of food we got. $3 for fries that were no better than anywhere else. Good food but not impressed. read more

Although I do love me a Five Guys burger, I was happy to be able to walk away from the table without feeling like bomb went off in my gut. Tasty burgers and love the shoestring fries. read more

Smashburger - Burgers Near Me - Gainesville, Virginia

Went there today with my family, food is great though a little over-priced for what you get in my opinion. The customer service at this location was fantastic, the wait for food was not bad, maybe 5 minutes max. Also, when the food arrived after the guy was gone someone in our group commented, "ah should have asked for jalapenos" though we didn't see anyone around suddenly a minute later jalapenos showed up with them commenting they heard we wanted some, this shows to me that they provide a lot of attention to customer needs. read more

Ordered food from here what I got was stale fries and a dried out burger. Poor quality issues. First and last time ordering from any Smashburger. read more

Anything you want?! Yes please! I love love love love Smashburger!! It can get a little pricey, but hey...why even walk in without knowing you're gonna cough up some mula. read more

Ordered 2 smash burgers with my wife. My wife's came without most of the toppings she asked for and mine came out with toppings I did not ask for or want. My wife brought hers back to the counter and nobody really made much effort to fix it. Instead of taking the burger back and doing it right, they just gave her some toppings on the side. I told someone else my order was wrong as well and got a response of "sorry I just got here". No effort made to fix it. All in all food was ok, nothing special. Elevation Burger is much better. We might go back but definitely not anytime soon. Not a very good experience and customer service to really be lacking read more

This place is terrible I order a double patty burger with a guacamole and I told them to wrap it in lettuce to start off the place the guacamole in a tiny container where you get ketchup and I paid extra for the guacamole then the worst thing was they put 2 tiny little pieces of lettuce instead wrapping it or doing something better also I order my meat medium and it was over cook and dry read more

Poor customer service. People who works here has no personality. Food is average. Nothing special. Will not go back. Burgerim is a much better burger joint. read more

Doesn't appear to have adult supervision, management or health and safety practices beyond signs. I just witnessed the food cook take a hair tie from a coworker to pull back her their hair that was loose after another customer complained. She took the hair tie and tie back her hair and proceeded continue making food. In fact my french fries. I told the person at the register she needed to change her gloves after touching her hair. This was quite the sickest thing I have witnessed. Beyond being in a pandemic this was plain gross. They need to get it together before someone calls the health dept for a visit read more

Smashburger is a great place to go after catching a flick from the nearby movie theatre. The line moves pretty fast though is always pretty long. I give it four stars because they always, and I mean always get my order wrong. And by the time they fix it you don't care or already finished your meal....very frustrating. Condiments and ingredients missing from my burger, the wrong type of fries just to name the constant issues I have. The buffalo and blue cheese burger or the chicken avocado club are my favs. I pick the sweet potato fries because they are more crunchy and flavorful. My kids love the Oreo shake but end up just needing to share one since it's so thick and filling. read more

I was working nearby and stopped in on a busy Saturday night... Even though the dining room was 2/3 full and there were a few people in line in front of me, I didn't have to wait long before giving my order and didn't wait too long afterwards for the food. The burger was AMAZING! Very FRESH and some of the BEST lettuce I've EVER had on a burger, it was "picture perfect!" The fries were very tasty and the menu offerings was amazing! The staff was very friendly too! While there, I saw how the staff took care of a member of the local public safety and was happy to see that they provide such generous service! By the way... 5 Guys has nothing on this place... The food I had wasn't greasy, was very tasty and they also didn't dump a load of fries on top of the burger in the bag. Glad they're around to give 5 Guys a run for their money! I highly recommend them and am looking forward to going back soon! read more

Our friends have been raving about Smash Burger so we had to go check it out while we were visiting the area. The vibe is very casual--felt a little bit like a Five Guys, with the counter ordering and tables/booths, but the decor was unique. The person who took our order was fairly friendly, which is rare in northern VA... The menu included burgers, chicken sandwiches (grilled or crispy), salads, and a kid's menu (there's more, just can't remember it all). We had a group of 7 and received our food very quickly. Now, for the important stuff-the food! The regular burger is a good sized (at least a 1/4 lb) burger--flavorful and juicy. The kids-sized burger was generous. They also offer a larger sized burger, but the regular was plenty for my teenaged son. The grilled chicken sandwiches are made with marinated chicken that has been pounded to an even thickness. The real stars here are the wide variety of toppings for the various sandwiches. There are some great combinations offered on the menu, as well as a "Build Your Own" option that allows you to choose your bun, meat, toppings, and a variety of upgraded (read: more expensive) toppings. As good as the sandwiches were, the French fries were even better. Shoestring fries are the variety available here. You can get plain ones, but why would you do that when you can order their Smash Fries (tossed in olive oil, garlic and rosemary)--oh my gawd they were ridiculous! They also have a buffalo fry option with a buffalo dry rub seasoning that was really good too. My kids were treated to milk shakes at the recommendation of our friends. These are the milk shakes of my childhood. Thick and made with dipped ice cream, served in a tall glass topped with whipped cream, a straw and a spoon. Oh, and you also get the metal mixing cup with the shake that didn't fit into the glass. There are lots of great restaurants in this area, but we will absolutely return to Smash Burger the next time we visit. read more

This is in our regular family rotation. They have some unique choices. Flavor of the burgers is good. Smash fries are their shoestring fries with rosemary oil. They are great but inconsistent. Oftentimes they don't have much oil on them. Other times they are drenched. All in all, we love the burgers. Great location too! read more

I ordered the Spicy Jalapeno Baja burger with fries and a chocolate milkshake. The food came out in less than 5 minutes. The burger looked appealing. The toppings looked fresh and the patty itself looked juicy but it was very thin (1/4lb.) and was swallowed by the bun. I would suggest getting the double patty if you want a little more beef. The shoestring fries were good. They were golden and crispy and salted just right. Also, they advertise that their shakes are made with Haagen-Dazs ice cream but it sure didn't taste as good as Haagen-Dazs. I am not a fan of chocolate syrup being added to my ice cream and I don't think it is necessary since Haagen-Dazs does make chocolate ice cream. The syrup made the shake overly sweet and a little chalky. Overall, I am not crazy about this place, but it is an ok place to eat if you are wanting a burger and are in the area. The biggest let down was the chocolate shake...I guess I will just stick to ColdStone :) read more

Food quality is consistently good, but service is probably the worse in the area. Today I walked in and treated the cashier " good evening! How you doing? His response really surprised me. He said " I wish people stop asking me" he saw my reaction and tried to fix it saying how annoyed he was by all the noise coming from the blender and how he is been with his kids all day. Long story short, if you are that unhappy about your work place, then you should probably find another one. read more

First time here, last time here.$12.27 for so-so cheeseburger fries and a fountain drink? No. Staff needs training in common etiquette.

Food is good as SmashBurger will do, but this location is always a disaster. Today was par for the course. Back half of tables are up for pre-close 1.5 hours before closing, which wouldn't be so bad if the entire row of counter space wasn't still covered with previous orders. Floors are sticky. Staff sitting on counter tops. Utensils and lids empty. Music blaring from kitchen and it's not the same music as in the restaurant. At least the staff aren't all talking with friends and hanging out at the tables tonight. read more

Let me start out by saying, the only reason I'm giving Smash Burger two stars is because I love the food BUT that's only when they're capable of getting it right. I have ordered through Uber Eats at this location on many occasions, the first time they got the order completely wrong. I gave them the benefit of the doubt due to 5 burgers being ordered, all with special instructions. In order to get what I ordered, I ended up driving and picking them up myself. The second time I ordered, it was okay. Food was cold but nothing an air fryer couldn't fix. Third time, food was great. Today.... everything was wrong. As the receipt on the bag clearly stated "Bacon Smash Burger", what was opened was a Turkey Mushroom Burger. The BBQ Ranch salad that was supposed to include Haystack Straws, Bacon and BBQ sauce included nothing but cheese, lettuce and tomatoes. I'm beyond disappointed. Do better Smashburger, Do better. read more

My family of 4 visited on a Tuesday night after my daughters play at around 8:45pm. There were two other couples in the restaurant. We placed our orders and sat down and that's where the whole process breaks down. First my first child's burger came out around 5 mins later, 3-4 mins later my oldest child's burger came out and 1 of 2 orders of fries, 3-4 mins later some drinks another fry and my wife's burger, 8-10 mins later my burger comes out and the shakes. By this time my family was done with their burgers and munching on fries, while I ate my burger alone. Kind of strange since there was nobody in the place. The kids who served us were laughing and cracking jokes and the lousy service seemed ok to them. In either case this isn't a good value for the money and the level of service. And nobody is a fan of the egg buns.. read more

First time at Smashburger for me. I ordered the bacon cheeseburger (regular size) and smashfries. The burger was ok, not as greasy as a friend had advised, so that was a plus. The burger came with american cheese, lettuce, tomato, onion, pickle, ketchup and yellow mustard. I'm not a huge yellow mustard fan and there was too much of it. So instead of grease on my hands I had mustard and ketchup. The burger is fairly thin, presumably because they smash it. I prefer a thicker burger. The bun was good, fresh and flavorful. Overall I would rate the burger as average. Nothing set it apart. The fries are interesting. They are the shoestring variety, which are a nice change of pace. They are seasoned with olive oil and herbs. Its good for a once in a while change up. They were crispy and salted well. The staff was friendly. Not a bad experience, but not great either. I will come again and get something different next time, maybe a shake. The regular size burger and an order of smashfries was plenty to fill me up, and I am a big fella. If I came with someone else I would recommend sharing the fries. read more

Food: 5/5 Service: 2/5 Atmosphere: 4/5 Parking: 4/5 Cleanliness: 4/5 All in all I like this place. The food is good. They make a pretty good burger. I really like the shoe sting fries with olive oil, rosemary, and garlic. They are really tasty. The customer service has much to be desired. If you like a good burger and a fun atmosphere this is a good place to go. If you looking for good customer service find a different place. I recommend this place. Mmm... I can taste the fries now :) read more

I ordered here for the first time today, their online ordering system is a little convoluted: When choosing "Customize Your Own Burger," choosing the meat topping (beef, turkey, black bean) appears as an add on rather than a choice selection. I'm vegetarian and ordered a black bean patty and got a burger with both a black bean patty and beef patty. I suppose you would have to write in Special Notes that you only want one patty. read more

Delicious grommet burgers (fast) in the Gainesville area. Atmosphere is great for a relaxing lunch/dinner with a few friends. Recommend the smash fries which, are thin fries with olive oil and rosemary. The location is also ideal for a date night or fun girls day, as the movie theater and shops are all within walking distance. read more

Smashburger - Avocado club burger with smash fries - Burgers Near Me - Gainesville, Virginia

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Food was adequate, but we were there Fri night just before 7 pm and we waited 20 minutes to place our order and another 20 minutes to get the food which was not delivered for take-out as requested. A father with two small boys waited even longer that we did for service. The single cashier was also making milk shakes. We won't be back. read more