I ordered online and I was given the wrong order, which I couldn't tell until I got home and unwrapped the burgers. Inexcusable considering that they were not busy at the time. read more

5 guys is so great! The burgers are fantastic! and moist and I learned a single cheddar is perfect size for me. I do not feel stuffed. They have peanuts for snacking which is fun. music is classic rock. Staff at all places have been so efficient and had our orders correct every time. I chose Five guys for my Mother's day lunch. It was perfect! My favorite burger place on the east coast. The weather was nice so we waiting at the tables for opening and ate inside. The place is always clean and res yellow white brightness gets you to want to pop i and try a burger. The family is pretty local so the operation is a hometown feel with write ups on the walls. A+ yum read more

Five Guys - Mothers day choice - Burgers Near Me - Gainesville, Virginia

We all know the deal. Five guys slaps. It's soggy so you can't get it for takeout. And the portion of fries makes it worthwhile. Service is always quick, and the ambiance is what you expect from a fast food spot. I love the peanuts you can eat while you wait. Also love that there is outdoor seating. read more

I AM ABSOLUTELY ENRAGED. Me and my husband visited Five Guys yesterday and we got two burgers that weren't even that good. My husband brought our dog Penny with us and she is a very small dog. After we left, we noticed Penny was missing. My husband called Five Guys to see if they knew if our dog was there. The lady who answered the phone was so rude! She told us to have fun finding her and hung up! Today we found out that our dog has been run over. read more

It's a hamburger!!! That tastes amazing! How can you go wrong with a Five Guys burger? Always done right and fresh. I wish they had an option for a "handful" of fries. Or mixed "handful" of fries. read more

Fries were a little soggier than usual, but the burger was good. Cheese wasn't totally melted, but the hamburger patties were hot. Plenty of parking - and peanuts. read more

Five Guys - Bacon Cheeseburger - Burgers Near Me - Gainesville, Virginia

I called in an order pretty close to their closing time, I asked if they were willing to serve me and without hesitation they agreed. I came in 5 minutes before closing to kind employees, hot food, and a cold milkshake. Unparalleled customer service and quality. Thank you! read more

I love Five Guys! We usually grab it for a treat but end up still going a little healthier (with lettuce wraps) because we're boring parents these days. Anyway, we popped over on our way running errands in the area with our little baby in tow. We grabbed burgers and some fries and had our little guy in his car seat sitting at the table with us. There were enough empty tables that we were able to snag a spot and this location was really clean. Our food came out really fast - thank goodness because I was starving. I'd definitely come back again. I can always appreciate a speedy and clean Five Guys. read more

Five Guys - Burgers Near Me - Gainesville, Virginia

See all

Service is a problem in this franchise location. Last time we called in an order to pick up, they waited until we got there to start cooking it. We called ahead for a reason - not wanting to stand around in the restaurant waiting!!! Today we went in to order since calling ahead is no good. The food took a long time because of a lack of fries, apparently, while our burgers sat finished on the counter . . . so long that there was a huge (not socially distant) crowd at the pickup area waiting for food. I mean they make two things - burgers and fries!! Then they gave out the food in the order the bags were sitting on the counter, not in the order the orders were placed! When your expensive burger sits there getting colder colder colder, and they can't even be bothered to be fair giving it to you before people who were in line behind you . . . well, they get two stars. read more

Stopped in for a double Bacon Cheeseburger and a small order of Cajun fries, plus a Caffeine free Diet Coke. Burger was delicious greasy goodness! Fries were also very good! My one complaint about Five Guys is that they give you way to many fries. A small order is still a massive order - and I can't even come close to finishing half an order. Seems like a huge waste of food! read more

See all

I ordered lettuce tomato pickle and onion and catch up on two hamburgers... Got nothing on my burgers... Took them back they gave me the ingredients like lettuce tomato pickle but no ketchup and no onion Then they looked at me like a communist for bringing the order back... Bad attitude read more

Everyone pretty much knows Five Guys and famous for their burgers and fries. I came around dinner time and it was decently packed on a weekday night. I read online that you can actually order a "Patty Melt" by asking them for a grilled cheese. You can ask them to add a patty and any toppings you would like. I decided to get the "Patty Melt" with grilled mushrooms, BBQ sauce, grilled onions, lettuce, and pickles. I ordered my burger with Regular fries to share with my siblings. The burger: Juicy and delicious! It definitely filled up my appetite and knowing that you can ask for your own "Patty Melt" is a game changer. The bread was very soft but crispy on the outside. The BBQ sauce is my absolute favorite and it pairs well with everything else. The fries: Five Guys aren't known to have crispy fries so don't expect to have those. The inside is supposed to be mashed potato like but firm on the outside. If you want to get crispy fries, ask if you can get the fries "Well done" and they'll fry them longer. That's exactly how we ordered it and they were decently crispy. They weren't really well salted so I paired with BBQ sauce on the side. The service: The cashier didn't seem to be in the best mood and wasn't welcoming either. Food came out within 8 mins which is the prime time it should come out. The place was decently clean despite how decently packed it was. Overall, 4/5 stars! read more

Five Guys - Burgers Near Me - Gainesville, Virginia

Very poor customer service!! I usually love ordering from this location, but I had a very bad experience picking up today. When I came in, I gave them my full name and they went to prepare the fries. I got my order and drove home, snacking on the cajun fries I had ordered. Turns out they gave me the wrong order! I work in food service so I completely understand mistakes. I called the store and asked if I could come back in to pick up what I originally ordered (I had gotten almost 50$ of burgers for my family but the order I was given only had one.) The manager proceeded to give me an extreme attitude on the phone. After driving all the way back in, the manager shot me glares like I did something wrong. He never apologized!! read more

Great customer service. I ordered online and they forgot to put my sandwich in the bag and the manager, Mike, called to apologize minutes after I had realized it wasn't in my bag. He offered several different options to make up for the mistake. Very impressed! The food I did receive was tasty and seasoned well. The employees at the register and food pick up were friendly and polite. read more

We ate here about a week ago. Third bad experience in a row over the past year. The burger patties were so small they were laughable. The meat was overcooked. The buns were smushed and cold. The iceberg lettuce on one burger was a small piece that was all white (not green at all). They gave us a little less fries than they normally do, but overall still pretty plentiful when compared to most other fast food restaurants. They were hot and tasted ok. Expect to spend 20-30 mins waiting for a basic small order, not because they are busy, but just slow. Seems like they keep raising their prices too. A burger is now like $10. read more

The best five guys location I've ever been to. The service was quick and efficient, store was clean and the food was phenomenal.

This is my second time at this five guys location. The first time I ordered a bacon cheeseburger and it came out without bacon. Today I decided to give this location a second chance and ordered a cheeseburger with a variety of toppings. Well once again I was disappointed. The bugger came out without the toppings I ordered and before I noticed I had already left. They did not put on certain toppings I requested, two were missing and one they added extra to when I requested light. I am pretty disappointed with this location due to coming here on separate occasions and on both visits I did not receive what I actually ordered. Well good try Five guys this location you really need to check the burger you order to make sure it has everything. read more

Five Guys - Receipt - Burgers Near Me - Gainesville, Virginia

Came into Five Guys for the first time ever, and let me tell you, they did not disappoint. Our food was ready in a short amount of time and was fresh. I got a bacon cheeseburger which was sooo good and the fries are amazing. I will return in the future!!! read more

Five Guys - Bacon Cheeseburger - Burgers Near Me - Gainesville, Virginia

The food here is always good (the burgers may be getting a little smaller though). The fries are always plentiful and the burgers are never bland. I don't know what everyone is complaining about... plus, this is the cleanest and most well-laid out location I've seen. And yes, even their hot dogs are good. How can you NOT pair hot dogs and hamburgers together?? Aren't these two foods staples at every summer cook-out? I ordered mine with cheese and onions and it was, of course, amazing. Other times I'll get the little bacon cheeseburger with onions, lettuce and mayo or the little hamburger with mustard only. read more

Not a good time to go today fryers down...off to another place... Gotta go to Fosters grill maybe their fryers working! read more

Another visit to Five Guys and another full stomach! The beauty of Five Guys are it's burgers, fries and peanuts. The burgers- huge and juice with tons of topping choices. On mine I had everything that is written in black (free toppings) except the pickles. Now thinking about it I don't know why not the pickles but oh well. The burgers are cooked fresh right there in front of you! Fries- never frozen fresh cut Idaho potato! If you get a large it would feed a family of 4! Make sure to get vinegar and a little bit of ketchup. Sadly I've never tried the Cajun fries yet. The peanuts- FREE PEANUTS! Oh and the soda machine now has 100 flavor possibilities! read more

Five Guys - Free peanuts - Burgers Near Me - Gainesville, Virginia

Five Guys takes hamburgers to another level. Your basic burger has two patties. All toppings are free. "All the way," or "Everything" includes mayo, lettuce, pickles, tomatoes, grilled onions, grilled mushrooms, ketchup, and mustard. You can also have relish, onions (fresh-raw), jalapeno peppers, green peppers, A1 Steak Sauce, BBQ sauce, and hot sauce. They are made to order, so what you get is fresh, not twenty minutes old like the usual fast food hamburgers. If you order french fries, just order one small fry. They put it in the bag, then throw another scoop or two in the bag filling it over half way. Drinks are $2.19/$2.39 and include refills. Bottled water is $2.09. So you can fork over $10+ for hamburger, fries, and drink. I bring my own bottled water and don't order fries. Lunch is about $5.50 including tax. read more

Five Guys - Hamburger (double patty) with "everything" except mustard - Burgers Near Me - Gainesville, Virginia

See all

This place is not bad. Burgers juicy.. They fries need improvement, soft fries are not pleasant at all. Need be littler more crispy. And the peanut they offer are probably for before the pandemic.. nasty.. and old.. read more

The quality of the food at this Gainesville location is not up to the standards we have come to expect from Five Guys over the decades. Past issues with this location have been settled, and we did not go back for some time. But, on Tues. 7/13/21 we went back for a carry out order and the quality of the Fries was so bad, that I actually took a photo of them...they try to make them look fresh by mixing in a few fresh ones, but the bulk of them look like they were from the week before...old greasy, burned, poor quality, black rotten places. It is a waste of our time and money to frequent this place. And obviously there are no corrective measures in place as the same issue is still happening. This last time was the worst! I mean you only serve basically three main items, burgers, hot dogs, fries...I guess it is more than this location can handle! read more

Five Guys - Disgusting, old, burned, unclean fries in our Carry Out Order...Sickening food quality! - Burgers Near Me - Gainesville, Virginia

Literally thirty minutes to get my order today. This is insane. Burgers are decent, but not worth this wait!

Had lunch here on Sunday...lots of people in line and eating...took no time to get our order, a few minutes later, called our number. Food was fresh and tasty...service was good...see you again soon. read more

The food is great. I came here after jiu jistu practice because I'll tell you I was starving. The food is very quick, VERY. And the prices are cheap for most people, the milkshakes are for the most part really good, but the cherry milkshake is terrible. I tried it and regretted it. And make sure not to get to much fries. For 3 people a medium is reccomend. They give Alot! The people are really nice and do there job great. The taste of the fries are ok, not the best but definitely not the worst, the burgers are the stars. I enjoyed my bacon cheeseburger alot. And all the food is fresh including the veggies. Reccomend to family's or by yourself. read more

Placed a delivery order from Five Guys App. Once order was delivered, 1 of the burgers was missing. I contacted the store and was told they would refund the burger, or remake it and I could pick it up! I ordered directly from Five Guys, not DoorDash, if there was a delivery problem - Five Guys should fix it. read more

Been here twice and food was excellent, only reason didn't give 5 stars is because they left bbq sauce off my girls burger both times I went there. I know it was on the order because it showed it on the receipt. read more

Absolutely the worst, more disrespectful place I have ever been. Walked in and the first word out of the grubby, grease ridden cook was "What?...." I said I would like to take a second and look at the menu and he said "Well hurry up...there are people waiting". I left immediately after telling him his attitude sucked and can't tell you anything about the food. Sorry. read more

I waited 15(!!) minutes for order of a single cheese burger, no fries, to go. After the guy finally called my number, I asked for just a handful of fries because I was starving and as a small compensation for that ridiculous wait. He said, Naw man, I'd have to charge you. Screw that. I'm going to Fosters from now on. Too many places in Gainesville to deal with that lousy customer service. read more

Always a nice burger at this place. The staff very friendly and service is quick. I usually get the bacon cheeseburger with whatever veggies I am feeling for that day. It's pretty cool that you can pick and choose what you want or don't want on your burger. My only complaint is that the radio is always a bit loud here. read more

Five Guys - Bacon cheeseburger in all its glory. - Burgers Near Me - Gainesville, Virginia

Here for fries which my girl who loves. Not into the burgers or sandwiches. Fries are always crispy and salted. I don't do the peanuts or milkshakes. I like that they try to ease the wait time with the peanut option but not for me. Nice that they list where the potatoes are from. Floors dirty from trash but tables cleaned. Wish they offered BBQ sauce for fries. read more

Five Guys - Counter area and bin of peanuts for those that desire the roasted nuts while they wait. I am skipping. - Burgers Near Me - Gainesville, Virginia

See all

Been to this location a number of times and the food is always yummy and fast and at reasonable prices with generous portions.

I am a big fan of 5 Guys Burgers and Fries! I find that the single patty burgers are kind of bland and even a little dry, where as with 2 patties they are much better. Strange, I know.. but it's just something I've noticed each time I've gotten the "Little" burgers. I have also noticed the fries at this location can be a little less well done than I would like as mentioned by another reviewer. read more

Service is so dam slow ordered and they take your money quick then that skip your number by at least 6 people when you ask them for your food they are "working on it" the only thing they are working on is their mouths should never went to this dump!! read more

This Five Guys is an excellent one, with prompt service and good quality of food. The only reason they don't get 5 stars is one of the people in my party got lettuce when they didn't ask for it. If you're by yourself, don't get a big fries, even a normal one is impossible to eat by yourself. read more

This location is on par with every other 5 Guys locations that I've eaten at. Still definitely the best "fast food" burger and even as good if not better than most "restaurant" burgers I've eaten. Fries are great too, I rarely eat on site so the fries have to make the trip home. I used to live much closer to the location on West Ox Road in Fairfax than I do now to this one here in Gainesville (thanks to Linton Hall/29) but the fries here at this location make the trip home much better and still retain their crunch. BTW, the kid who took my order last time was polite and friendly. And Neal, a hotdog?? WTF man! Haha! :D read more

How I heard of this place: The first I had heard of Five Guys was when the first one opened in Seattle (in Northgate). A few friends decided to check it out before a movie one evening and the reviews were all positive. I had only sampled the fries last year in July. Tonight was my chance to sample it full-on! Type of cuisine: Burgers and fries. No frills or gimmicks, just a good ol' greasy burger and fries. Oh! And hot dogs, too! "When it comes to fast food and "fast casual" restaurants my standards aren't usually very high...probably because I've been let down so many times. Five Guys Burgers and Fries has always been the exception. This isn't the first time I've chronicled my love and passion for Five Guys, however my visit to Five Guys today radically changed my entire view on their restaurant and what we should expect from every restaurant we visit." Ambiance: Five Guys prides themselves, simply, on quality, service and cleanliness. The rest is just fluff. White with red and black accents, Five Guys is a recognizable franchise throughout the United States and Canada. Even the font used for the logo is simple, classic and unpretentious. Clean is an understatement at this Gainesville location, where patrons are welcomed to the counter and orders are taken off of the simple menu: Burgers, dogs, sandwiches, fries and drinks (in two sizes: regular or large). Fluorescent lights shine brightly, creating a sense of being outdoors, even though the sun has set and the street lights have switched on. Light, wooden chairs and tables, in regular fashion and bar-seating options (with tall tables and backed-stools), are found throughout the space, some alongside the floor-to-ceiling windows surrounding the establishment. Orders are available for pick-up just around the corner, after your burgers are grilled to your liking and your brown paper bag packed with greasy goodness. No plates, no silverware, just paper cups, foil-wrapped food, brown paper bags and white napkins. What I ordered: The three of us dining at Five Guys on this post-fast evening shared one order of the large fries ($4.99), cajun style. My two dining companions ordered large drinks ($2.19), which included free refills at the soda fountain. For our main entrees, I selected the little bacon cheeseburger ($5.09) with everything, or all the way as some might call it: mayo, lettuce, pickles, tomatoes, grilled onions, grilled mushrooms, ketchup and mustard (all free) and the addition of jalapeno peppers. One of my dining companions also selected the little bacon cheeseburger. The third in our party went for the two-patty bacon cheeseburger ($6.59) with everything, except the pickles. He also ordered the bacon cheese dog ($4.79), of which he offered sample bites. On a return visit, Friday, May 13, 2011: After seeing "Bridesmaids" at the theater in Tyson's Corner Mall, we needed a greasy bite to eat, and Five Guys won my vote of all of the Food Court options. On this visit, I selected the little bacon cheeseburger ($5.19) - as usual - all the way, topped with everything and then some! It was delicious, gooey and falling apart all over my hands and the piece of foil in which it was not-so-delicately wrapped. On the side, I had to have a regular size of the cajun style fries, regular-sized ($2.69), spicy and full of punch, just the way I like. What I loved: The fries are to die for! Thick-cut and spiced with cajun seasonings, even those missing the seasoning, melt in your mouth. Freshly fried, served in a large cup and good to the last bite! These are not the type of fries you have to start with or find that they have gone limp and stale. One can enjoy them from the beginning to the satisfying, finger-licking end. I also loved the fresh jalapeno peppers, cut thick and full of heat, over my juicy burger with a generous helping of toppings. Why I loved it: Really, what's not to love? The food is simple, fresh and made-to-order. The taste: delicious. The space: clean and well-kept. The orders taken and food served easily and quickly. Cost: Average to high ($4-$7 per burger) read more

Looking for one of the best hamburgers around, not to mention what might be the area's best french fries? Look no further than Five Guys Burgers and Fries. Looking for an extensive menu, full of a variety of dining options? You might want to look elsewhere. This restaurant knows what it is and does it well. It says it all in the name. Sure, you can "branch out" with a hot dog, some peanuts, or a shake, but, if you're going to Five Guys, you're going for the burgers and the fries. Personally, I might classify their fries as the best in the area. Sprinkled with some malt vinegar, they have to be considered one of life's finer creations. Portions on the fries are generous as well, with a small size a more than comfortable serving an adult. The only downside is the price, which is affordable by restaurant standards but certainly not cheap. The smallest burger, without cheese or bacon, runs $5, while the cheapest french fry option reaches nearly $3. As an individual out for lunch, expect to run $11-$12 for a burger, fries, and a drink. The local establishment is located in the up-and-coming Virginia Gateway town center, along Atlas Walk. The restaurant is always clean, and the staff is incredibly friendly. But that's secondary. You're going for the food, and the food is top-notch! read more