I usually have the best service with this place but today not so much:/ my dad placed an order before opening so that it would start being prepared at opening. Around 1115 I tried calling them multiple times no answer which is OK because they get busy. I finally got someone to pick up the phone at 11:17 but halfway through me asking the question of needing help with my order. The girl SLAMMED the phone down. I tried calling multiple other times no answer completely. It felt like they were kind of purposely ignoring the phone:/ I just had a request on the order, they didn't give the option for sauces with fries on the DoorDash:/ She was so mean. Update they never added the ranch.. read more

Lag of caring Not paying attention to orders A big free for all At least the food is still good read more

Don't eat here. Worst service ever. It took well over 30 minutes to get a mediocre greasy burger and fries. Every time I asked what's going on, all they can say is "I think it's coming". Food was just OK definitely not worth the waste of time for over priced burgers. I saw them struggle with numerous orders while there also. Yelp should offer zeroes as potential score Avoid. read more

Nour made the difference on what was a ok burger and some fried leaves. She held down the fort. The food ok at best. Greasy or wet either way it was messy. Definitely a HS spot, them kids were wearing out the back door. read more

Smashburger - Fired CRISPY BRUSSELS SPROUTS mostly leaves - Burgers Near Me - Gainesville, Virginia

Food was hot and fresh with a great variety of burgers. Service was fast and staff was friendly! Will return when back in the area.

Ordered via doordash a few burgers and fries, The fries where the absolute worst fries ever, even Dog would not eat. Burgers... ehh, and Cold. Not worth the $ read more

I always like coming here. The burgers are good, the tots are good and the brussel sprouts are good. The servers are always friendly and service is pretty quick. This has been my go to quick burger place since moving to the area. Shake shack just moved in across the street but I still think I prefer Smashburger. There is outdoor seating and it sits in a cute strip of shops. Definitely worth a visit. read more

got there at almost closing time and they were polite, clean, and the brussels sprouts and jalapeno burger wrapped in lettuce was so good!! I'm not sure why the other reviews are so bad! I definitely want to go back again! read more

The guy working the counter ignored us for a couple of minutes. I guess he was hoping we'd leave before having to take our order. We made a simple order and was met with, "It's late and we can't make smashfries". We walked almost an hour and a half before closing. The Dr.Pepper was out and when we brought that to their attention we were told that the Pepsi vendor had to change it. Never heard that one before, but will go with it. Then we got our food... The Brussel sprouts were burn to hell. The burgers were not correct and way overcooked. The salt on the table was solid from being left outside. The whole experience was a loss. Well never spend another dollar in this establishment. read more

My first visit was acceptable and the food was really good. There was no wait time to order and the food arrived to our table in a reasonable amount of time. Now, when I stopped in during the week to grab my husband lunch, I ended up leaving after 10 minutes of waiting for the order to be taken. I was the only one in line and they weren't very busy at all. read more

The service is garbage. Young staff and manager doing everything but getting food out. Didn't get all my order then when I requested a refund the manager never came to process it and then talking about give it 3-5 business days. Garbage read more

Genuinely made a yelp accountjust for this it was so frustratingFood is okay. Most disrespectful and lazy staff i've ever come across tho. Cashier went on his phone while i was trying to order. It was kinda funny. Just got home and they didnt give me my full order they got nothing going for them and im never going again read more

they gave us free drinks and good service. the food tasted great overall and the building was pretty clean. I would definitely recommend going here. read more

Second time I have tried this place after giving it a year off. I was pleasantly surprised. Are there with some buds and all of us loved our burgers. They are greasy but that was expected - a good char on the burger and really good flavor read more

With Shake Shack opening in the neighborhood today, you would think that Smashburger would make an effort to compete. Unfortunately, they weren't ready. The air conditionbing wasn't working in the restaurant and the service left a lot to be desired. We ordered on-line for pick-up service and waited over 15 minutes for our milk shakes. We left without getting them. Customers who walked in after we were there, received their shakes before us but they had to wait too. I've told my wife that i'd rather go to 5-Guys or Shake Shack in the future. We won't be using Smashburger again. (nor will my son or his family). This wasn't the first time we had bad service there. You'll need to step up your game if you want to stay in business vs. the competition in that area. read more

First time here! Small place that was clean and quiet. Staff was very friendly and courteous. The food was good but overpriced. I had some sticker shock as we paid for the food but was hoping the burgers would be tasty so I didn't mind the bill. I was disappointed here. Burgers WERE good but I left feeling disappointed. The burger wasn't as good as the price paid. I would still give this place another try and please don't let my first experience deter you from giving it a try! read more

Long wait. Cold burgers. Cold fries. Small portions. Used to be a good restaurant, but it's deteriorated in food quality and service.

Went here yesterday for about the 4th time. Each time I get a burger here, the service is worse. The kids running the place are more concerned with chit chat then doing their job. When I arrived, me and 1 other person were the only customers. I placed my order at 4:30 pm, watched the staff as the girl and one young guy were attempting to wash the floor, and talk. The other young guys in the cooking area were talking, laughing. I saw 2 burgers & a couple of fry orders placed under the heat lamp. About 8-10 mins after I placed my order another couple came in and placed their order, sat down. About 8 mins after, they received their order, placed at their table. Me and the other customer still did not receive our orders. Those 2 burgers and fries were still sitting under that lamp. We both waited no less than 30 mins then had to go up to the counter and ask if those were our burgers. They were, and had been sitting there while the employees where being social. When I asked the young girl why no one gave us our order, she didn't answer and just put it in a bag. I asked why she was mopping the floor instead of giving us our order and she said it was her job to mop. Very, very bad customer service! All anyone of those 4 kid employees needed to do was place the burgers and fries in a bag and call out a name! Every time I go there the kids there get worse! read more

I stopped in here for a quick dinner one evening before hitting the Regal Cinema across the street. Ordered one of their burgers, but had them add a couple of other things to spice it up a bit. The burger also came with fries - which were served up hot and crispy and lightly salted - just the way I like them. The burger was very messy - yet tasty! #Smashburger read more

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My sister ordered food on DoorDash last night. All that was fine but when she took a bite of her burger a fly flew out. It sounds like a lie but it is not! It's disgusting to sell food with that bad of a fly problem in the restaurant. I would encourage people to not buy food from this place. read more

Food was mediocre; the front door was locked so we used the side door and politely told the young lady at the register the front door was locked, she relayed the message to the man cooking (assuming it was the manager) . He then yelled at her in front of us. 10 minutes later he went to unlock the front door and rudely and and loudly told the young lady he was using his common sense to unlock the front door and that it isn't hard. Another employee can in, to which we heard the manager screaming at him. 0/5, I wouldn't come back just for the sole purpose that the manager was extremely rude, not to me, but to his own employees. read more

No, not a recommendation from me. This is no different than a Wendy's in my opinion. The burger was so so the fry's tasted "wrong" like maybe they were freezer burner or cooked twice, I don't know I just didn't eat them. The food costed way too much for what it was! All bad I know so why a two star and not a one star..... service was quick, atmosphere was clean and that accounts for something. Good luck on your business but I personally will not be back. read more

Smash burgers are really good - seriously. However, THIS Gainesville location is disgustingly filthy. Truly a shame. Seats covered with black duck tape, sticky stuff on every table and floors nasty. Someone needs to tighten this location up! read more

Food is tasty but small portions that are way overpriced. Granted I've eaten some of the fries already but this regular fry anywhere else would be a kids size and it was $4. read more

Smashburger - a hand holding a cup of fries - Burgers Near Me - Gainesville, Virginia

Hamburger was terrible. Clearly it was cooked hours earlier and kept in a warming drawer, even bun was chewy. I've ordered from them in the past and never had this problem. Given what I paid for a burger and fries, it should at least be fresh! Someone send Gordon Ramsey over there! Lost this customer for sure. read more

This place really hits the spot when you need a tasty burger. The truffle fries are delish too. I love the toppings, and you can create some really yummy combinations. I often do spinach, avocado and cucumber so I feel healthy! So the food is great and the staff is friendly enough but I think they could step up the cleanliness. The staff on duty were sitting and chatting instead of emptying the overflowing trash cans. The tables had crumbs and greeted smears on them. I get it, they are tired and overworked but cleanliness is something that really matters to me. Hopefully it was just a one off. I notice they are empty very often and I encourage you to give them a shot because I don't want to lose them!!! read more

Smashburger - Double bacon cheeseburger with truffle fries- such a winner!!! - Burgers Near Me - Gainesville, Virginia

First time customer here.... You guys have me for life! OMG, I loved it! I got the double bbq cheddar burger and I'll DEFINITELY reorder On top of this, I ordered online, got a text to notifying me order was ready, I walked in to store, food was ready n I immediately walked out. Never noticed a smell or anything negative. Just the smell of a damn good burger n fries! Thank you read more

I always frequent this place and really had no problem. This time I used the app to order and everything went well . My only complaint is the price seems to have really gone up . Maybe it takes a lot more time to get the burgers I don't know , just wish the prices weren't so high!! The place was clean and the workers were friendly. Food is good price is high. I need a raise to keep up the the high cost of living in the the DMV !!!!!!!!! read more

The staff member light-skin with ginger hair the young lady was very rude. When I couldn't pronounce the type of cheese I wanted, she laughed in my face. And then when I asked her where the napkin refills were, she asked in a rude tone "you can't see them in front of your face." Maybe she was having a bad day but it bothered me alot. I do not wish to return read more

Our first visit. It was just okay. I definitely had more expectations. The Gainesville locations is small, tight seating. Ordering was easy and the prices are moderate. The buns are smaller then the burger, which is annoying for eating, $1.29 to add on avocado and it was seriously not even half of a avocado. I was charged $1.29 for haystack on my burger (onion straws) and it didn't have them on there. The shake was good and the fries just disappointing. They were thin and hard. Not what I was expecting at all. My husband got the Turkey Baja Burger. He like his burger. A lot of the crowd seemed like regulars but I think this might be our first and last time. I can definitely get a better burger elsewhere for the price. 2 burgers, fries, Brussels Sprouts, a shake, a soft drink $33 read more

Smashburger - Create Your Own Burger - Burgers Near Me - Gainesville, Virginia

Delivery and food were timely and fine.... even though I ordered from Birch Bird... The issue here is the scam this location and others are doing to take advantage of people during a pandemic with predatory brand marketing manipulation. This location is manipulating online review scores by splitting itself into at least 4 different restaurants, all at 14082 Promenade Commons St., Gainesville, VA. 1) Smashburger 2) Birch Bird 3) Velvet Shake 4) Magnolia Greens At what point does this violate some form of regulations? Or is this restaurant taking advantage of a loophole to squeeze in a little extra profit before people question why their Birch Bird meal or milkshakes comes in Smashburger bags/cups? "Powered by Smashburger" or crude attempt to trick people into ordering delivery from what appears to be a specialized restaurant (chicken, salad, milkshakes) during a pandemic? read more

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perfection in a brown bag...food was great service was great even the cashier had a great attitude

Barely 3 stars. A 3 star burger and 2 star fries. I was caught up in all the buzz about this new burger joint and wanted to check it out. Gotta say, I was disappointed. I had the 'big classic', it was neither of those. Don't understand why they call it 'smash' burger, cause it wasn't with me. Yes, they might smash the burger pattie flat but it doesn't add anything to the quality or taste. It's an ok burger, nothing really that special. The fries, thin and skinny is what they should call them. Not much taste and so thin, better to eat them with a fork. I like the location, just next to the Regal theater in the new Promenade at the Virginia Gateway Center. The outside seating will be a plus when the weather warms up. Good luck if they are chasing the other 'guys' cause they are already left behind. read more

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I like Smashburger. I've had really great experiences on numerous occasions in Fairfax. Last night I tried the location in Gainesville for the first time. I was extremely disappointed. My girlfriend and I walked in around 7 PM on a Sunday night. The place was not busy. About 40% of the seats in the restaurant were filled, and there was only one other party in line at the counter. We ordered two burgers and a beverage. My girlfriend asked for a glass for water. We tried to order onion straws but we were told they were out. The BBQ, cheddar, bacon burger I had ordered was supposed to have onion straws on it as well, and when I pointed that out I was told they had onion straws for sandwiches but not for sides. We went to our seats and our food arrived in a more than acceptable amount of time, but my burger had no barbeque sauce. It also just didn't look very appealing on the plate, not that I'm prissy and need everything to be just so. I can certainly arrange my own bacon on my burger. I took my burger up to the counter to get some barbeque sauce, and I waited. The girl who was running food walked by me at least three different times without acknowledging me. Finally, one of the guys in the back of the house recognized that and asked what I needed. I went back behind the counter to give him my burger as he requested. When the food runner brought it back out to me with a couple squiggles of sauce on it, she literally dropped it in front of me, almost tossing it down. That ticked me off. Our burgers were just OK, and the restaurant was messy. About half of the empty tables had trash and half-eaten food left on them. I'd probably give them another chance with the hope that it was just a rough night, but based on my wonderful experiences at the Fairfax location, the Gainesville location could be much better. read more

Smashburger - Burgers Near Me - Gainesville, Virginia

Great tasting burger always on point. Good quality and no seed oils like I prefer not to eat. Good old ways of frying good and cooking.

First time here in this place and to be honest with you, it was one of the best burgers that I ever had I. The DC area. I got the bacon brisket burger and it was delicious alongside the onions rings. Thumbs up read more

Amazing food ! Very many options to pick from, definitely recommend. Very delicious. The staff are very polite, and very helpful. Food is cooked just right, and definitely hits the spot if your hungry . read more

Smashburger - Bacon Smash Burger - Burgers Near Me - Gainesville, Virginia

This restaurant is dirty as hell! The tables are always dirty, their staging area is dirty. The food is sub par. I won't be back.

It was disappointing to see the quality of this restaurant. Considering dining-in is not an option right now, you'd think they would at least keep up with the cleanliness. The floors and counters were gross. The "cleaning station" they have to store the disinfectant sprays and rags were questionable and I even remember asking myself when those rags were last replaced. The cashier was a young female who was sitting down and using her phone behind the register. Her customer service skills were subpar and not welcoming. The place just looked cluttered and I didn't even want to eat the food after seeing the how gross and unorganized the place was. The cooks looked miserable while be crammed in a small and messy corner. Overall, it just had a dirty and lazy vibe. I appreciate the masks and gloves, but it really defeats the purpose when the cashier doesn't wash her hands before handling the food. She wore one glove to bag the food, but she also used her ungloved hand. So whatever germs she had on her phone and whatever else she was touching, was now on the bag of food. She also wiped her face with the back of her glove... So, we won't be going back. It's nice they have a gluten free option, but the lack of cleanliness is enough to keep us away. Plus, they are overpriced and it's honestly not the best tasting burgers. There are plenty of other burger options in the area. read more

Wish I saw the reviews on this place before going! Can't believe I just spent $20 on a mediocre meal - so overpriced for the amount of food you get! The peanut butter milkshake was good, the smash fries were fine, and the burger had limp bacon that wasn't crispy and cooked correctly. There was nothing special about this meal and it took a while to be greeted too. Won't be returning! read more