Wish I saw the reviews on this place before going! Can't believe I just spent $20 on a mediocre meal - so overpriced for the amount of food you get! The peanut butter milkshake was good, the smash fries were fine, and the burger had limp bacon that wasn't crispy and cooked correctly. There was nothing special about this meal and it took a while to be greeted too. Won't be returning! read more

I needed food for 60 people and wasn't sure where to order from. I called Golden Corral in Manassas Va I spoke with Andrew. He was amazing he took care of everything and was so nice a polite He is a true asset to this restaurant. The food was more than I expected and was amazing, Regina Haymarket Va read more

This place was was really good for a burger spot to badd I got the chicken the staff was really helpful and nice overall a great spot to eat at and the chicken was delicious too but not sure if they want too enter the chicken sandwich war lol read more

Smashburger - Burgers Near Me - Gainesville, Virginia

See all

I got the 5 pc hot chicken tenders, and they were so good. I ordered takeout and the wait wasn't too long. overall the staff was very nice and helpful. would come back again read more

My husband I visited Smashburger in the Gainesville location on Saturday, Oct. 19 between 4:00pm - 4:30pm. First of all upon entering, we stood for more than 5 min. There were two girls out front, one was making a milkshake and one was up by the grill window standing. After more than 5 min. I said do we order for ourselves or do they take our order. The one girl behind the counter turned around and told us to "hold on". She looked to the other girl and ask her to help us but she just looked at us. So first of all, terrible, unfriendly service. The restaurant was very dirty. As I looked around I told my husband we should leave but he said we could give it a try as we had never had it before. We wanted to eat outside but it was so dirty we couldn't. When the one girl who was taking orders wasn't working she was on her phone. The bathrooms, tables and every area needed serious attention as far as cleaning but the phone seemed to be more important. The food was not good. The buns were so cold and the order was not as I had ask for it. We ordered a chicken sandwich which tasted like fish....We ordered $41 worth of food and dumped all of it after one bite in the trash. I most definitely will never go there again. We went over to FIVE GUYS and the food was sooo hot, service was so friendly and welcoming....do not waste your time or money trying Smashbuger. read more

It's a good burger. Fresh quality ingredients, but no seasoning at all . Presentation is nice too.

Can you give less than one star? I've never been to a place and wanted an adult around so much. Employees sitting on the floor, behind the counter. Cashier did not acknowledge me (standing in front of her). While ordering, she continued her conversation with friends as well as commenting that "Jay" kept leaving. Had to ask for silverware, none was out. Cashiers stopped talking amongst one another so they could flirt with guy from phone store. He was obviously uncomfortable about being called "pretty" and being asked about giving them a discount. If you see "Jay" send him back. Maybe he's the grown up missing??? I feel bad for the owner. This place should be much busier, across from the movie theatre and a bar. Food wasn't horrible but I'd be willing to try other items on menu, if atmosphere and service were better. read more

Another visit another disappointment. Place has terrible staffing issues Burgers and food have gone down hill since opening. Friday night one girl serving the orders and trash everywhere... read more

Smashburger - Burgers Near Me - Gainesville, Virginia

We do enjoy Smashburger's food BUT the customer service has been horrible the last 3 times we have been. 1. Not open bc not enough workers on a Sunday morning. This is fine, but let's put up a sign. I didn't know and the hours sign is faded off the glass. I knocked and was ignored. I called and they told me that's why they are closed and why they did not answer my knock. It was starting to snow and I had my 4 kiddos. 2. I came in at 9pm and they were cleaning which was fine. However, the girl getting my food in the bags and ready for me was complaining the entire time she wanted to go and can she go now. Her ride was there and she wanted to go. The lead person told her fine (finally) and that next time she will stay her entire shift. She never spoke to me or my family while preparing our food. 3. We came in again around 30 minutes to closing and placed our order. The cashier was not overly friendly but she did take care of us. The other girl locked one door. A customer came in and stood in line for about 6 minutes and then the girls told her sorry we are closed. It was not closing time. I felt bad for the lady. The doors were open and it was not time for them to be locked. She looked around and said, "seriously?!" They told her yes. She left. We like the food but the customer service needs to be stepped up. The owner of the franchise should assist his team with stepping up service. read more

Came in here last night around 530 for dinner. We expected busy for a Saturday night but didn't expect to wait nearly an hour for our food. The low rating is not for the food or the service because the food was good once we finally received it and the 2 girls manning the front deserve medals. I took 2 stars because whoever the manager is is not doing a good job. The management at this place needs to step up. They either need to hire people that will actually show up for work or hire more. Those 2 girls were doing the work of 5 and it wasn't fair. They did great and handled everything as best they could. They were courteous and professional the whole time despite the long lines and difficult customers. The Crew there last night worked hard and should get raises. I would only go back if it was properly staffed or during off hours. read more

Third and last time trying this place - the previous two times I had gotten chicken so this time I decided to try a burger since they are called SmashBURGER. Got the spicy jalapeño baja burger - as always seriously lacking in toppings and the burger was quite dry despite what their advertisements say. Also, the bun was horrifically dry. Got their smashfries which were terribly greasy and almost.... Stale...? Maybe freezer burnt? I don't know what was wrong with them but they were some of the worst fries I have ever had. I will not be making a return here. If you want a good gourmet burger with unique toppings try Melt in Leesburg or Good Stuff Eatery in DC read more

The food is okay. Some days, it's great. The physical location is smelly and most days dirty though. I walked into the Gainesville location and as soon as I stepped in, I was hit in the face with this god awful stench. I feel like this plays needs a deep clean to get rid of the smell. Smells like dirty water? The service is great, no complaints there. read more

Poor Service - Poor Attitude This was our second visit to this restaurant. Never going back again! My food never came out! My wife and son's food came out. Mine sat on the counter for nearly 30 mins as the staff played with a baby her friends brought in. Only one person working, taking orders from a long line of customers. Spoke to the manager after I asked for a refund. They still offered me the food after it sat there cold for 30 mins! I asked the manager, would you eat that food since its been sitting there that long? The manager was clueless as to what was happening. There's obviously plenty of customers that are have poor customer service issues with this restaurant it appears corporate or the management could careless about this establishment. read more

3 1/2 stars... This is another go to the counter and order and they bring your food to the table type restaurants. Very family friendly....they even had kids meals options which some of the other burger spots I like don't have...so that was bonus points for them! The good: Smashfries: Some garlic, some rosemary, skinny cut fries...made for some tasty fries. Onion Straws: Amazing! So good! Some of the best onions I have ever had. The Eh: The burger. So I asked if I could get it "green style" (wrapped in lettuce) like many other burger places are doing. He said they could. It took my plate to come out about five minutes past the others I was dining with on the same ticket and it was two itty bitty pieces of lettuce with my burger. Would have also loved one of those fancy Cola machines like other places are getting! I am not a big soda drinker, but I do love me a grape sprite. If they could improve the green style I would have been a much bigger fan of the restaurant. Check out Burgerfi as their greenstyle burger is one of the best and juicy burgers I have had. I might be back to Smashburger...I might not... this one didn't wow me.... AND there are a ton of AWESOME burger places... read more

I went on a weekday around 2 pm and there were 2 other people eating. There was no line, which was good because this was my first visit and I needed to review the menu. I ordered a bacon cheeseburger (boring, I know!), sweet potato fries and an iced tea. My order came out quickly, the fries were great and burger fantastic. No complaints. The place was clean, plenty of places to sit inside and some seats outside as well. My only complaint is the unsweetened iced tea. They use Honest brand tea and I chose the one that was just tea but it had some sort of odd flavor in it. It wasn't sweetened it just had some herb or something in it. Not a fan. So I take off one star for that as those of you who read me reviews know that I am all about the unsweetened iced tea (and the bathrooms). I will definitely be back, but I will just get water next time. read more

I don't know why "crispies take longer" but I went to pick up my online order, placed an hour early, and the staff was rude when I showed up on time saying, well there are others ahead of you, we just got the order". Never coming back. Looks like others have had the same experience here. Lots of yummy options nearby instead. read more

Understaffed and service suffers as a result. Slow to greet and when they did the greeting was curt, nearing downright rude. 20+ minutes to receive our food - and it's not that busy. Gave us time to look around and notice how dirty the place is. read more

The best word to describe this place is Wow. We went on an idle Monday for lunch. We both got the Classic burger. We also tried both types of fries. My wife and I were pleasantly impressed. I honestly think the burgers are easier to eat and not nearly as messy as Five Guys. The burger had plenty of favor. The fries were also good, but they are the thin ones. My wife wasn't a big fan, but I liked them. The lunch for both us with drinks was 20 bucks. That was competitive for the area. Check it out. Don't go on a Friday or Saturday night. You'll be waiting and the experience will not be nearly as good. read more

Smashburger definitely makes a tasty burger. Of the ones I've indulged in, they are juicy and delicious! Especially the bacon cheeseburger. The bacon is usually forgotten on burgers. Most places serve it soggy and limp. But at Smashburger the bacon truly shines. It is always crisp, thick, and in the perfect amount. Unfortunately this is where my praise starts to wane. I've had the regular fries, the olive oil and Rosemary fries, and the sweet potato fries. All of them get an underwhelming "meh." I was really hoping for a burger place the fries would be awesome. The one high point is they are always hot and crisp. But other than that they are pretty blah. They have the typical range of sodas and iced tea, nothing interesting or special. The price is also an issue for me. It's unusually high for a burger place. I don't know if it's because of the location or the franchise. But that keeps me from going more. In conclusion, if you want a tasty burger at a high price, this is the place for you. read more

Smashburger - Bacon cheeseburger w/ fries! - Burgers Near Me - Gainesville, Virginia

See all

They've had a lot of management changes, but remains one of my fav small businesses in the area. The food is yummy!

Terrible service...$41 for a single cheese burger and salad with no dressing options...fries were ordered but never showed up....no napkins or utensils....no clean tables...would not venture here again. read more

Great burger joint. Friendly people working there, always smiling and willing to help out very polite. Keep up the great work guys. Juan thank you for always cooking me the perfect burger with a smile. Victoria, thank you for always making me the best milkshakes. I will recommend this establishment all my friends read more

Smashburger - Burgers Near Me - Gainesville, Virginia

Ordered the spicy chicken sandwich on multigrain bun. Sandwich was just good, chicken was big and well cooked. Would try something else the next time though. Good experience for price. Would pick them over 5 guys, any day. Sweet potato fries were okay as well, just let would have liked a nice sauce to dip them in. Good experience, just felt like it was missing something. Will definitely return though. read more

Smashburger - Burgers Near Me - Gainesville, Virginia

This place needs help!!! Food is good but not enough staff to take orders, make milkshakes, run the order, and bus tables. At one point all workers went to the back and no one on the floor for at least 5 minutes. Didn't seem to see any manager in charge who could handle the problems at this location. Hopefully the owners will read yelp reviews and address these problems. So.... Unfortunately it's gotten worse. Went in last week, two families were sitting down eating, about 2-3 people waiting for food and no one in line and we were told they were not taking any orders because the kitchen was backed up and they were short staffed. This is a management issue and someone higher up needs to figure this out. I've never heard of any food chain turning away customers. We won't be back for a long time! read more

Waited over 30min for our food. Apparently I ordered unseasoned French fries which is why this order took so long. I did not order unseasoned fries and have no idea why it would take that long to cook new fries to begin with. On top of that, I had a 3 and 5 year old who were getting pretty restless. The worst part is the attitude I got back as to why I was upset about not having my food. Totally unacceptable. I will not be going back to this location ever again. Poor customer service and poor recognition of time. Should have at least given us the food that was ready and perhaps we could have explained that we did not request unseasoned fries. read more

Horrible customer service. We arrived at 7:00 on a Saturday and were greeted by a long line waiting to give their orders. After waiting for 10 minutes, we were told the kitchen was backed up and they had stopped taking new orders. What in the world??? It's just burgers and fries- how can you not keep up with orders for burgers and fries? And why were there plenty of staff in the restaurant but not the kitchen? We ended up leaving and will not return any time soon read more

Front end staff on 9/10/2017 around 8pm looked like they didn't want to be there and it showed in their customer service . Employees seemed to be in slow motion . Wife and I walked in and stood at register for an extended time , were never greeted and had to ask if somebody would take our order. The employee that eventually took our order was the one prepping food on the side counter, so she could obviously see us standing at the register. She just didn't think it was important to let us know she would be right with us . I had to ask her do I order from the side or at the register . After ordering I over heard another customer complaining about his order that he made 30 mins prior . The restaurant was a mess , no napkins on the tables and bathrooms were disgusting. We also observed one employee behind the register drinking a milk shake and waisting time when it was obvious that other things needed to be done. The closing employees at this location need to be trained or replaced with people that want to work. Will not be going back to this location and I predict it being replaced with a better business if it doesn't change its act . read more

Shereen has a bad attitude and it's not worth dealing with after paying over $40 for 2 burgers and a shake. Notice how many of the one star reviews has to do with the employees and lack of customer service? I can't figure out if this place needs new management or new employees. Please handle your employees better. She was on the phone calling someone a "stupid idiot" and then proceeds to throw our shake on the table only cause we asked her politely to make it again since it was watery and tasted nothing like peanut butter. Oh and even if you take off two toppings from a burger and decide to add another, you get charged $1.29, which was for literally 3 mushrooms that were placed on my burger. Which we could've overlooked if you guys didn't hire such terrible employees. Many people have lost jobs during this pandemic and would be grateful to have a job, unlike the ones working here. read more

Flavorful burger, very juicy, and I love the shoe-string fries. I got a regular smash burger and asked for it well done since I am preggers now, and they had a bit of trouble making it well done (I had to pull out some under cooked meat from the patty). The placed was packed and not many seats available around 5pm on a Saturday. My hubby and I were able to find a seat, but you could tell the manager was getting frantic about it since he kept making announcements that he will buss the tables as soon as people move (I think we all get it...the place is busy, just breath). Overall, I thought it was good. Everything is separate though, but not too high: fries were $2, burger $6 read more

Smashburger - Smash burger large with fries - Burgers Near Me - Gainesville, Virginia

See all

Brisket burger is not good, the brisket is mostly fat. Check your receipt, we asked for 2 combos and was charged full price for one because apparently you can only get one combo, at least that's what the manager said. read more

Smashburger - Receipt from smashburger - Burgers Near Me - Gainesville, Virginia

Food is ok but the staff looks like they hate their lives. Unfriendly at best. I don't think management gives a crap. This is the last time I will give this place a chance. Not a fun place at all. read more

I love Smashburger food. The locations in Fairfax & Tysons are GREAT. So I went to this Gainesville location and was totally let down. I've been here 3 times now. Every time, the place is dirty, tables aren't cleaned up, napkins are missing from the tables, etc. The staff stand around talking to each other or playing on their phones. I finally decided to write this review today because I felt so bad for the shift manager. I was there at 8pm 6/25/17 and the shift manager was trying so hard to provide good service. He kept asking the staff to do things and they either wouldn't or did it begrudgingly. A few random people (perhaps they're staff who weren't on the clock today?) walked back in the kitchen to talk with staff. The shift mgr had to tell them to get out. They walked to tables and sat down to eat. This girl (staff member) stood at the counter eating French fries as she put together food orders to hand to patrons. She was eating with her fingers and then handling food for patrons! Nasty. The same girl went to sweep and bus tables - came back and handled new food again without washing her hands. There needs to be some serious staff cleansing here. And proper training. Kudos to the shift manager there tonight - he deserves a store where management will actually hire decent staff and fire the worthless staff. I will go to the other smash burgers because I love the food, but I won't be back to this location again. Just awful. (2 stars only cause I love the food and somebody actually hired a shift Mgr that is decent). read more

I should have trusted the prior reviews but since so many were about service and I placed an online order, I figured it wouldn't affect me. Wrong. Food was lukewarm at best. The only reason I ordered the onion haystack was because the fried onions came with ranch. I put a note with my order asking for extra ranch and guess what I got? No ranch at all. Awesome. The onion haystack was dry and cold and flavorless without it. I ate a couple pieces and tossed the rest into the trash. The burger was fine, I guess, but there was literally only one small piece of lettuce on it. Paid $2 to add bacon and same thing -- there was only one piece on it. Really, Smashburger? Overall a total rip off. Paid $24 for a cold, bland burger. What a waste. read more

We decided to go here to on the advice of my boss, who thinks that smashburger is the greatest. We ordered our food, which I have a picture of the order, my friend ordered her food and the total was just shy of $33. (I ordered BBQ bacon burger with smashtots) I figured it was the "Greatest", so I was ok with it... When the food came, what a disappointment right off the bat, the portions are for children? $33, I remind you.. The burger was ok, but really a Big Mac is as good. The highlight of the experience was the smashtots. They were pretty good... Not $33 dollars good, but good. I also thought the portion of 17 tots was a little light... I know the tots were not $33, but that is what I paid for because it was best thing. read more

Smashburger - Burgers Near Me - Gainesville, Virginia

Placed my online order #2091687 at 5:42PM on Nov 5, 2021. I arrive at 5:50PM. I see they are slammed so I wait. 20 minutes in I hear my burger still isn't cooked but the girl packing has about 20 bags with fries getting cold. 35 minutes pass and people kept going up to the packer and miraculously their food became ready. So I go up and my bag had been fully packed for more than 10 minutes and was stone cold. I requested a refund. I saw tbw refund amount and it was short about 90 cent. I showed the manager my order and receipt, they made the order wrong and therefore couldn't refund me for the cheese I paid for but couldn't eat. I will never step foot in that place again. They accept mediocre performance. read more

Service with an attitude. Not what I come to spend money on. Maybe a bit more management control over the kids who work here would help. Then I got charged for an extra meal, and when i brought it to her after she was blaming the kitchen for making the mistake, there was no apology to me. Just an attitude, I got reimbursed but even that amount was wrong. Had to go back again and ask for the rest of my money. The one delivering the food basically threw it on the table. All of this I got with an attitude. Management should care a bit more. Beauty doesn't mean brains or good service. Very disappointed. Food was good if you can not the attitudes get to you. read more

I was here when this place first opened and was super excited that I wouldn't have to trek to Melts in Leesburg or settle for Five Guys. Initially the owners were a daily part of the business and providing amazing service and it was hands down the only place my neighbors and I would go to for burgers. The expected service has since dropped dramatically and is truly disappointing. read more

Manager does not know how to schedule staff properly, I came in today on a Sunday for lunch and a young lady was working the front all by herself with a hectic rush. Had no one to help her and she looked very stressed out. Very unfair and unprofessional. I almost did not want to order because I felt bad for her. Not the first time I have seen this. read more

I would give it zero stars if I could but it won't allow me. We waited for 30 minutes for our order to be completed. However we saw our burgers, that were ready in the first five minutes, just sit there and get cold while they apparently were still making tater tots. 25 minutes to make tater tot's?!?? When I asked politely for a refund rather than continue to wait, I got a rude snappy response and suddenly my order was magically complete! Horrible service horrible experience! I will never go back there and neither should you! read more

Still great! Great food, really fast. Friendly and efficient staff, and super clean in and out.