Tried it tonight for the first time and the LAST time . it was recommended by the local sporting goods store, slowest service ever!! only two people working. Cashier was busy taking food out to customers, making shakes, cleaning,restocking. when she did take the time to take our order, could have at least said sorry for the wait!!!! burger was DRIPPING with grease, my shake was almost all melted to milk. trashcans were overflowing, so glad there are other burger places close by read more

I enjoyed the bacon cheeseburger that I had. I am also a fan of the thinner crispy fries. The bun was by far the best part of the burger. I still think 5 guys is a better burger altogether. What I did like about the smashburger was that it was not as messy to eat as a 5 guys burger is. I have been back a 2nd time and would continue to go as my wife prefers Smashburger over 5 guys, but what does she know?! read more

low prices. ..... good food..... awesome staff. . clean ......all around a good deal!!! ... love this place read more

Quality = C, Service = F, Cleanliness = D. Average wait time over 20 minutes when they are not busy. Way too slow, no hussle, no management guidance, no motivation. They just don't care. Used to be better. Waited 25 minutes for 5 burgers, only customers, and food was still cold. I don't even know how to do that. read more

I decided to give it a try on Monday, being Labor Day. Although busy, the line went quickly and the staff was friendly and helpful for a first time visitor. Their selection was large and the Turkey burger option was a nice offering. The food was delivered quickly and was hot. I have to say I am not the least bit impressed. The beef hamburger was average at best and the fries we typical. I don't care for a flat burger, I prefer more along the lines of a Foster Grille style hamburger, thick and juicy. The same with the French Fries, I prefer fresh cut like 5 Guys or Fosters. I won't make it a point to return, but it is not horrible. read more

I shudder to think how the food is handled based on how poorly the rest of the restaurant is kept clean. None of the tables had been bussed, the floors were filthy, the trash bin was overflowing, and there was one runner, clearly overwhelmed. We waited way too long for our milkshakes (our food had already come out and was done long before they came out). They need at least two more employees to keep up with the place... read more

Haven't gotten our food out yet, but I'm sure it'll be fine. Just totally underwhelmed by the filthiness of this restaurant. Not a single clean table, and when I asked someone to bus one they made it obvious that my request was a real burden. read more

I got a mushroom grilled burger. The burgers are pretty small. Not to mention the fries are super thin, you need to eat 10 at the same time to get an actual taste. The cashier wasn't very pleasant. The place was overall neat and tidy. All in all the burger I got was pretty good! read more

OMG the Avacado Bacon Cheeseburger was to die for!!!! Wow to say the very least I was extremely impressed! There burgers are just as good if not better (personally I think even better depending on the burger) than Five Guys! Everything is fresh and such a great price!!! I'm so glad they put Smashburger in only a couple miles from my house :) read more

Decent burgers for sure. I like how they are not as crowded as when they first opened. Their fries are very creative and the Buffalo fries are definitely interesting. I wish they had the modern soda machine with other options. However it is nice to have table delivery service and an option other than five guys. read more

Everything was good as usual. I built my own burger and had the classic fries. I haven't had a bad experience at any Smashburger that I have visited. My only complaint would be they don't do call ahead ordering. read more

This is the first Slam Burger I have eaten at and will be the last. My burger had a hair in it and the service was far from stellar.

Their website and Yelp says this place is supposed to be open at 10 a.m. so I walk up to people inside and the doors are locked. figured I would give this place a chance but if you don't want to be accurate about your business hours then F em. read more

Tris is basically an expensive version of 5guys. I spent $12.60 on a burger, fries, and drink. I think that's about $5 too much.

Went there after movie. Waited on us at counter very fast. Food delivered quickly prices not to bad. Had better. I did notice floors are very dirty need to be sweep once and a while during day. They clean on to floor read more

The burgers were great, with a good enough set of options for toppings (maybe a few more than the GUys, but not as many the Z). The regular fries are just okay, nothing to write home about, but the SmashFries were really good. They are tossed in olive oil, rosemary and garlic and put in the oven for a bit. The shakes were good, too. It may be a little pricey for what you get. read more

Blech. I've had significantly better burgers at Burger King than I had at this place. Got a jalapeno baja burger, a barbecue bacon cheddar burger, an order of smashfries, a soda and a nutter butter milkshake for $22. So prices aren't bad, until you consider the quality of the food. The buns are soft and spongy - I'd compare them to cheap supermarket brand hamburger buns. The burger patties were about the color of chocolate milk. The cheese covered maybe half of each burger. The toppings were mediocre and placed sporadically on the burgers. There was a pool of oil in the bottom of the french fry basket, as in, an oil slick large enough that environmentalists should be worried about nearby aquatic life. The milkshake was fine. The Coke Zero was a-ok. The employees were friendly enough, and one did come to clear away our empty plates when were finished. The girl who took our order could use a bit more training. We initially ordered two sodas, but then decided on a milkshake instead of one of them before we checked out. She had to call in reinforcements to figure it out. The atmosphere is only okay if you are parents with small children who need a place for your kids to be incredibly loud when they meet up with all their friends. The rest of the population will try to escape to the outdoor seating for some peace. In summary, never again. read more

Good hamburger, but kind of expensive. We ordered the BBQ burger and Build your Own. Milkshakes are thin, not thick at all, but good. They are very small for the price. Very small dining area. Service was slow, but waitresses very nice. read more

Smashburger - smashburger - Burgers Near Me - Gainesville, Virginia

Burger is very tasty. I ordered to eat at the store a milk shake ($4.29) with my smash burger. They served it on a plastic cup (to go) and they didn't even filled it to the top. Their response was that they didn't have any clean glasses. There were only 7 patrons at the store. I found their excuse very week. No reason also to serve 2/3 of a plastic cup. At least a full cup would have been enough to avoid upsetting the customer. Didn't show willingness to serve and make me happy. Very disappointed! read more

Smashburger - Milk shake - Burgers Near Me - Gainesville, Virginia

Came here with a friend and was weary after all the reviews on here. My food was ok! My friend's food was messed up a little and her fries looked like the were cooked in old grease- just nasty looking. The girl at the front desk was nice though, and they were very prompt in delivering our food and checking on us. Overall, not so bad- but it looked like it could vary with your order. read more

The burgers are good when they can't get the orders right. Got an online order, first they didn't give us any of the fries. Noticed before we left and they gave us the fries. I also payed an extra $1.40 for haystack onions on my burger. When u got home and opened the burger, no onions. Moral of the story, make sure you check everything you order before you leave because chances are something is wrong. read more

Smash Burger.... this place man. Smash Burger should without a doubt be called Trash Burger. It's almost comical how all around bad this place is. I can honestly say if I were about to die and the doctor told me "The only way to live is to go to Trash Burger in Gainesville," I would start writing my will. The first time I went the employees were all on their phones and seemed to not even care about the customers waiting for their food or the ones in line. I just looked past it and tried to not let it effect my meal. After finally getting my plain cheeseburger, a very simple order in my opinion, after about 20 minutes my first impression of the burger was very average. Really flat and looked so un-appetizing. To make it worse, one of the employees took out the trash and the trash bag was LEAKING. Dude, I almost puked. It was leaking some gross oil that probably could melt steel. It was leaking all over the ground and the employee didn't even clean up the alien juice. I didn't even finish eating and left. The next time I went was where I really discovered my hatred for this place. I was extremely reluctant to go in the first place but my friends all wanted it so I went. As soon as I stepped in I knew this was going to be bad... It was packed for who knows why and I noticed a very large line waiting for people to get their food after they've ordered. I ordered my $8 (way too much for the dirt burger they make, yes, a dirt burger, that's what it's probably made of and it tastes like) burger. That's all I got, no fries, no drink, just a piece of meat on a bun. So my friends and I waited so long I finished my first novel, got married, and learned how to knit. While waiting in line I saw a woman return her entire meal after they got multiple parts of it wrong. Trashburger probably goes around Gainesville looking for dirty shoes so they can deep fry and say they're burgers. The food sucks. When I got home I swear to god I took a shower and washed my hands four times. That's how dirty I felt. Dude, the place needs to be shut down or something. Final thoughts: If you absolutely have to go here, wear a hazmat suit and under the hazmat suit wear a giant trash bag over your clothes. If you can get past the musty aurora of the place make sure to take out a student loan just to get a meal here. If you can do all that then you should be on a TV show called I Voluntarily Eat Trash. Don't go here. read more

Whoa! Reading some of these reviews makes me think we have been frequenting another burger shop..we have gone to the Smashburger in Gainesville twice in the last two weeks and have raved about the food there! Hubby got Avocado Chicken Club and I got the smashburger on a brioche roll....both were so delicious...hamburger juicy, chicken bigger than the roll, and smash fries with rosemary and olive oil perfect. Only thing that I might be missing is that we were there on weekdays and maybe when gets packed, is not as clean, but I would tell everyone to go in non-busy hours if that is the case, because food is awesome. Manager came by both visits to see if he could assist with anything. read more

Underwhelmed, better than Five Guys but not great, everything was greasy, smash fries epic fail. The shakes look good but didn't try one. I'd rather go to Fosters and get a good burger and great fries plus wings. read more

We came here because BJ's was unable to seat. I wish I was able to provide a thorough review, but it seemed they were out of everything we were going to order. They had no regular buns, no milk for milkshakes, no avocados. I also ordered a chicken bacon cheddar smash, and received a bacon cheddar smash burger instead. read more

We love Smashburger. Crispy fries and fresh burgers at a good price. Great before or after movie stop! Manager and servers are very attentive to your needs! Would recommend for families on the go. read more

First visit and it will be the last! My husband's burger was just okay. I ordered the buffalo fries....so salty they were hardly edible. Can't imagine this place staying in business too long. read more

Not great, but not horrible. Just sort of ehhh... Food is not bad, but a little overpriced. I prefer other burger joints before this one, but it is by far not the worst place I have ever been. read more

Just wanted to say this place is amazing staff is great the manager is great love smash burger

We love Smashburger typically. We have never been to one with bad service. Today was our daughter's birthday and all she wanted was Smashburger with a salted caramel milkshake. We got there half an hour before they closed thinking we had enough time. We would've came earlier, but the movie she wanted to watch was only playing at 6:20. We have walked in about the same time as the one we go to in GA and never have these issues. We walk in and it took a minute for them to wait on us. I have worked in restaurants enough in my life to know the delay without apology was a bad sign. We tried to order the shake and they told us they couldn't make one....no real reason why. Okay, fine. But then they gave us our food in to go bags, even though we weren't even asked if we wanted to eat in or take it to go, so we sat down to eat there. There was old dried ketchup on the side of the table that I cleaned off. It had been there a while. Food was a bit extra greasy too. The staff was lacking in customer service pretty bad here. A man came in after us and he stood there for a while before the girl would acknowledge him and still...no apology for the delay. I was surprised she didn't even tell him something like "I'll be with you in just a minute!" Nothing. I hope the owners take the time to read these reviews, but a call to corporate may be in order too because there are way too many reviews on here stating the same thing. Until they change things, I'd drive across the street to the Five Guys! You might have a better chance there! We left feeling like we were a burden to them. Not good guys! read more

Service is terrible. Food takes forever to be served. Waited 20+ minutes for a milkshake to-go, and they ended up giving me half of what I paid for ($4 for a small cup full.) Food is OK at best, and tends to be covered in grease. Not recommended. read more

Don't waste your money here, yeah the food is better than decent but waaaay too over priced. The service is very slow, the line was short but it took forever for me to get through the line and once I ordered it took over 10 minutes to receive my food. read more

Waited about 20 min. for our take out. I saw one of our bag on the counter and about 5 min. later they put the onion strings in the other bag. I asked the girl if the food was cold and she said no it was under the heat lamp. Should have checked, got home the food was cold and the burgers were half cooked and raw in the center. I should have know there was another gentleman there while I waited who sent his burger back. First time to try Smashburger and the last. 5 Guys you have it hands down, just wished you had onion rings. Moved out here from Vegas, Fat Burger and In and Out were the best. read more

We were at Smashburger around 6 pm on 1/3/2015. It was pretty busy, but not crazily so. We ordered the Capitol Burgers (so good!) and the Smash fries and the sweet potato fries. Loved the food. My only complaint was that I did not like the note on the doors about people camping at tables before their food is ready (really, can't you police this internally? It seemed juvenile and off-putting), and we had to bus our own table to be able to sit down. Table space *is* at a premium when they are busy, so it is not a place to linger on a Friday or Saturday night. Food is great, though! read more

I love this place great variety of burgers and different flavored fries. The best chocolate milkshake I have had in a while! Staff could be friendlier. read more

Good burgers. Great milkshakes. Short wait for food. Not enough booths for a Saturday.

I like there smashburger and regular fries but they are expensive. They are placed in a really good area of business lucky them!

Burger was great but they stiffed me on my large fries and my milk shake. The fries were the same portion as a regular when I ordered a large. The milkshake was halfway full filled the rest of the way up with whip cream. It might just be because it was a bunch of kids working but all the other smashburgers I've been too have been amazing and they always hooked it up. Hopefully next time they're not so skimpy on everything read more

We recently went to the Smash Burger restaurant in Gainesville, on a Sunday morning at about 11:15. We weren't the first customers, but there hadn't been many before us. We like their food and had eaten there many times before. But on this particular morning, it was so disgusting, we haven't returned. The floors looked like they hadn't been cleaned in days. The table tops were dirty and sticky (we moved around to try to find a clean one - couldn't find one). The soda machine area was filthy. And the bathroom was absolutely disgusting. This caused us to wonder how clean the cooking area was, so we left without finishing our food. I like their food, but I'm not willing to risk getting sick, or worse. read more

What a tremendous disappointment. Basically it's three times the cost of McDonalds and arguably similar quality. Although to be fair to McDonalds I've never had a burger there look like the dry shriveled little patty I received tonight. And I say three times the cost because it's actually priced about twice McD's, but the burgers are so tiny you still have to go to McDonalds afterwards to get enough to eat! I also thought the smash fries were gross. We went at about 615pm, waited 20 minutes in a line with just 6 people ahead of us, then waited another half hour for our food. They forgot our veggie frites so we waited another 20 minutes to get those but then just gave them back because they turned out to basically be four green beans dripping in hot oil. Super gross. So in summary, this place takes too long and costs too much to be fast food; but for what you pay to still leave hungry it's safer to just go somewhere else. read more