I rented a Camry for a road trip, the car was a great fit and price. The lady that helped us at…read morepick up was amazing but I did forget her name (sorry) and the guy who helped us at drop off, Josh I think, was equally as great. This location really does make it easy to get a good rental car. Thanks again to the team they were great !

I usally don't write reviews but my recent experience with Deni at the 19th Ave location was rough…read more It was so confusing and he went out of his way to provide poor service. The other employees apologized to me for his lack of service. Ill always rent from Enterprise but will be alert to avoid Deni. I was told Spencer would call me but never heard back. I was told that Deni is a Manager?? OUCH. I allowed Deni to lie to me because I'm not responsible to train him. P.S. When I returned the car the entire team remembered me and immediately apologized for the poor service I was given by Deni. Brian was the one the checked me in and immediately offered me a fair discount for dealing with the poor service. Brian definitely preserved the customer experience. I will welcome a phone call if Deni some how forgets the details and pushes blame to someone else. I have no problem changing my rating if requested. Regards.

The worst car rental experience of my life. I, and about 100 others, waited in line for FOUR hours…read moreto get our cars. We all had reservations but Thrifty was not staffed enough to accommodate. Plus since they are owned by the same company, Dollar reservations were working through the same line. They did not even bother to open the Dollar desk. When I finally got to the desk they had the nerve to try and upsell me. They should've been handing out discounts. It's an embarrassment for them. NEVER AGAIN at Thrifty or Dollar or Hertz (all owned by same parent company).

I have been waiting for my car for over two hours. Let's be honest with your customers at the…read morerental desk that you do not have cars. Horrible service never again

Great customer service from Enterprise at the downtown Phoenix (7th street) office!…read more I arrived a day early for a conference and rented a car at the airport to explore the surrounding towns. I got lost a couple times and put a lot more mileage on the car than planned, but it was an unlimited mileage rental so that wasn't a problem. The downtown office was a lot farther from my hotel & office than I realized, and the weather on Monday were approaching the (usual) 100+ temperatures. I really wasn't looking forward to walking to the light rail station (much less all the way to my office) at 2 in the afternoon. Alejandro offered to comp me for an Uber and when I noted that my company's regulations wouldn't let me put the Uber app on their phone, he offered to call me a cab and comp me that amount instead. That was pretty cool of him! I waited inside the air-conditioned office for about 10 minutes and Alejandro gave me periodic updates on the taxi's ETA until it arrived. I'm very impressed with that level of service. Thanks, Alejandro!

Customer service and care for what is needed! The car I reserved wasn't available. Management…read moregave me a temp vehicle while they searched for what I needed. The next day the vehicle was found and discounted for my inconvenience. Great crew that goes above and beyond! My vacation rental was awesome and satisfying! Keep up the great work!

Uncaring staff second time in two weeks did not have a car that I pre ordered and paid for. Don't…read morewaste your time, rent a car ANYWHERE ELSE BUT HERE. Warning!!

Booked a Reservation , Went down to there as they were close to my house. They did seem a little…read moreshort handed but Phil took care of me. Seems like they are always working on 5 tings at once. Phil was great & got me in and out as fast as he could.

Needed a quick rental for a weekend trip and Ryan took care of me. After over hearing that I needed…read moremore space in my rental for a large ice chest he was able to assist in getting me in the right vehicle. Process was seamless, quite pleasant & the return took just a few minutes. Would highly recommend renting a vehicle from here.

Rep dudes were nice but wait time duration is excessive. I was told 20mins to get my vehicle (I…read moreshowed up 5 mins prior to my "appointment ") at the time of this review , I have been here 45mins and still not in my rental. So if you make an online reservation, it won't matter. you're behind people that are not even on-site. What's the point of online reservations if you get placed as a walk in??

March.6.26 Picked up and Thx Morgan for an extremely prompt…read moreand friendly experience Update for March 4.26 ~ Big shout out to Sam for assisting me yesterday regarding my Friday rental pick up as you guys are doing everything right I know you guys are extremely busy in the office between the customers and the phones, but you gals held your patience and kept your professional Smiles going I hope you all enjoyed those treats. We dropped off to show our appreciation for always taking care of us, thank you. Angel at this location was extremely helpful friendly and Very thorough with our full size SUV rental to go see my family in Vegas He was professional and courteous, and even assisted us with getting familiar with the vehicle before we took off, which was extremely appreciated As we normally drive a suburban XL, but it is not as new as what we left Enterprise. Highly recommend this location as well as Angel as each time and visit from them. They been extremely pleasant during checkout and check-in. Angel keep up the great work. You're doing wonderful and I'm sure you'll climb that ladder in no time!!! As for your team members, don't stop you're doing everything right

Easy breezy rental! Customer service is excellent, communication excellent, very friendly staff. No…read morewaiting in line .Got the car I wanted, super clean. I wish all my car could be this easy.!

Chris is amazing!!! He has worked on almost antiques to newer models. Best place ever 5 starsread more

I had a total 5-star experience from start to finish with this local Hertz. I rented a car over the…read moreholidays and intentionally avoided the airport as I know that adds all sorts of costs to the rental. This Hertz had my vehicle ready at pick up on time and didn't keep me waiting on the return either. Hats off to Yvette who approached every part of her job with a smile and a friendly tone.

Terrible rental company. Never, ever again. They rented me a vehicle with some deep scratches on…read morethe rear bumper and tried to blame me. I was totally harassed by the turn in guys both of who could barely speak a word of English so could not understand me hardly at all. Thank goodness I'd taken a photo of this when I picked the car up. Basically I had to prove my innocence. It was humiliating. Hertz is a garbage outfit, a shadow of what it once was. I'll stick to Alamo from now on. Lesson learned.

tnheHertz should really be respelled to Hurts as it hurts your wallet…read more Whet to book on line with AAA didn't notice i was moved to the website for Hertz. Made reservations expecting no initial fees for extra drivers and unlimited miles. What a joke. After being told that AAA had to book the reservation to qualify for no initial fees for additional drivers. Ended up paying for an additional driver. When we returned the car we had to pay mileage. Go anywhere else but, a limo for the week would have been cheaper. They have too many ways to scam money out of customers. i wouldn't bother getting a quote because they will always find a way to charge additional fees.

They didn't have the car that we reserved were forced to upgrade then the new car had less than 500…read moremiles so our insurance wouldn't cover it so we were forced to pay $20 extra a day over 11 days funk this noise... Should have took a plane, next time.