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    Enterprise Rent-A-Car

    3.4 (143 reviews)
    Open 7:30 am - 6:00 pm
    Updated 1 week ago

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    Antonio on his power trip acting like a child throwing a tantrum... I've never seen a full blown male version of a "Karen"... so sensitive.
    Danny W.

    Assistant Manager Antonio experienced a very confusing power trip, claiming I was disrespectful to the person at the front desk. Fully unaware of whatever he thought happened.... He asked me to come outside, and threatened to not give me a because he didn't have to give me one if he didn't want to. Spoke to me like I had offended his wife or girlfriend. I said no problem. I said everything was cool and I was fully unaware the guy felt I was disrespectful. He continued to grill me and was very threatening the whole time, so I was way chill. Then... We went back inside, and a few minutes later he just says we're not going to rent to you. Jaw dropping... The most baffling behavior that I have ever seen renting a car. I didn't raise my voice, curse, or show any disrespect... I was only frustrated that I was told I have to wait 30 minutes for my car to be ready. Disappointing to watch a adult behave like a child, so petty. They'll also ask you for your hotel address that you are staying as well as you flight info in order to rent. This, I was told, is because they've had problems with vehicle theft. That's none of their business and a complete joke. Antonio is a first class coward of a clown.

    Glen D.

    Antoio at 4635 n 7th street phoenix az 85014 Clearly does not take pride in providing good customer service. I travel alot for work and use Hertz and Enterprise alot and have had good and bad with both but on 3-13-23 this was one of the worst customer experiences I have ever had. My car was hit in a parking lot and was going in for repairs. I called the in to state farm after waiting months to get my car in the shop and 3 days before got told "okay we contacted the local enterprise and here is your reservation number for the 13th" They gave me my reservation number. I then proceeded to drop my car off at the body shop and go to Enterprise where my reservation was made. I was then surprised at the store when told "sorry all our cars are out due to spring training and its just a busy time" I replied with "really? So reservations dont mean you reserve the car....okay thats lame I have to uber home now ." While doing this I watch multiple cars getting checked out. I made the comment while frustrated "so they had reservations also?" She replied with " yes and they came in before you" (it was 8am and they open 7:30). "When do you have more in, today I hope?" "she responded with "yeah sorry but we should have more back around 1" "okay you guys have "we will pick you up" in all your commercials can you come get me then?" "yeah I will take your number and your address and we can pick you up between 3 and 4 okay?" I then gave her my information and went home and was working and on calls. 4 pm rolls around and I was not called or picked up, I then called and was on hold for 30 minutes and assumed I must have been in the wrong phone line so called back. I got in the car at this time and then when I got to the store it was 48 minute hold time and they were trying to close since it was 5:30. At the door was greeted by Antonio and "how are you doing today". I told him I was still on hold not doing well since I was supposed be picked up and was still on hold for 48 minutes at this time. "He replied with you can hang up now man" I showed him the phone and said "wanted to make sure you see that your hold time is nearly an hour man, why?" He had an empty lobby and stated "yeah we were just cleared it out and have been busy man". The shocking and frustrating part is there was 6 employees (this is not an exaggeration and 2 outside checking cars in) standing around the desk and again no one is there inside yet no one can answer the phone. There is clearly a "we are off soon and just going to no pick up the phone" vibe and terrible customer service. Antonio informs me "my agent stated you were rude and you are not going to be getting a car with us today" "what!?! Are you kidding me? " " no man you have a good day bye" " no way, I want a card and will be filling a complaint man" The others at standing and watching are giggling and smug at this point. He hands me a card after crossing out the manager's name to put his own". "Why did you not just tell me at the time you were not going to rent me a car vs having me wait and come back wasting my time?" He just stares at me with a smile and says again "goodbye". Overall this store is nearly comically bad customer service and extremely unprofessional staff and should not be in the service industry. If you need a rental I would suggest a different store at least due to very unfriendly or helpful staff at this location. Its not a company wide issue from my experience, just this store which is unfortunate. As you can see by MULTIPLE other yelp reviews this manager is difficult at best to deal with, avoid this store like the plague.

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    2 months ago

    Kamari was so friendly and on point. Made our pick up smooth after having an accident. Definitely recommend coming here.

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    Page 1 of 4

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    We used to deal with Ben and Corey but they got promoted so very happy for them.

    Mentioned in 7 reviews

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