Needed a small truck to help move appliances and furniture. Called the local Budget and verified a…read moretruck was available that would fit our needs. Arrived at the location and saw multiple trucks lined up away from the office so as to not take up parking spots for neighboring businesses - understandable. The representative was courteous, checked us in, confirmed our moving needs, and walked us to check out the truck for any damage. Noted the few scratches and we were on our way. Fifty miles later, as we got to the pickup location, we open the truck and very puzzled could not find a loading ramp! Yep. The representative was comfortable giving us a truck without a ramp to move furniture and load appliances! This was the worst experience ever! But we were fifty miles away and had a new refrigerator to transport. Folks, you get what you pay for. This was no budget. On our next move we were sure to Haul away our furniture on a truck with a ramp.

Worst ever. Budget Rent A Car in General is the worst. Quick to take my money! Did not even use the…read morerental, CANCELLED AT THE COUNTER AT THE TIME OF RESERVATION & still waiting to refund my money THREE WEEKS LATER. Literally been on hold with customer service AGAIN for over a hour! Should have stuck with tried & true ENTERPRISE!!! I WILL NEVER MAKE THIS MISTAKE AGAIN TO SAVE MONEY!! I couldn't leave less than 1 star or I would have!

We went to this enterprise because our car is getting repaired nearby. First thing I noticed was…read morethe very nice young man who picked me up was courteous and professional. Then after I went in to the office, I saw kind, respectful and happy team who enjoyed working with each other and serving the customer. Remarkable and very refreshing. The help was stellar. Joy walked me through the car options and showed me how everything works. Truly appreciated her assistance and also that of David. Thank you!

I had to take my car for repairs so I needed to rent a car again. Of course I went here to get a…read morerental car. It's not far from our home. I also get a discount through my work. I reserved a car on Monday to pick up after work & after I dropped my car off. I was able to pick up my rental car pretty quickly. The reason for only 4 stars is due to the return. I turned the rental car in on Thursday after work. It took a long time to return it. They were busy, but I really wanted to get in & out in a timely manner because I still had to go across town to pick my car up. My car isn't fixed yet, so I will need to most likely rent a car two more times until my car is fixed. Hopefully pick up & drop off go quicker the next two times. It wasn't so slow that I won't continue to go back. The staff our helpful & friendly.

I rented a minivan for 3 weeks from this location. The first vehicle they brought out had 50k miles…read moreon it so I asked if they had something with lower miles and they only had one other minivan with 30k but they brought It up instantly. They were pretty busy but they helped me in a timely manner and the staff was super friendly. Someone was so happy with the staff that they dropped some pizzas off for them. When I returned the vehicle, I had the same pleasant experience.

Had a really good experience at this Enterprise, was a little surprised at the ratings…read more I needed a car to drive to CA for work and was met by Eric. Eric, a veteran like myself was amazing to deal with. Very thorough and professional checking out the car for me. Dropping off the car was just as pleasant working with Justin. Again very helpful and professional and made returning the car super easy. Only thing was the car had a light odor and looking at the service sticker it appears the vehicle was 12k miles over the recommended oil change mileage-- and the car sure drove like it. Let the staff know and they were going to look at this. Stellar customer service, just need a little extra attention to the vehicles. Looking forward to going back soon.

Late review... First…read moretime Silvercar user in Phoenix. This has got to be the easiest and quickest I've gotten a rental. From Sky Harbor, a quick shuttle ride to the Silvercar lot. Someone comes out and greets you, gets you set up. Pull up the app, scan the bar code and off you go. May have taken 10 minutes tops from the shuttle to on the road in an A4. Best experience I've had at a rental agency. All paperwork completed on the app beforehand saves so much time. Definitely not the last time I'll be using Silvercar, either in Phoenix or other cities with availability.

I rarely write reviews, but I think this Silvercar location deserves it…read more Our original reservation was supposed to start a few days after our arrival at PHX, but due to complications with our ride. We decided to ask the Silvercar concierge if they had availability for a Q5 at that time. The reply was very prompt and they had a Q5 at that time. We headed to the Blue Sky Shuttle from terminal 4 which takes you to the Silvercar parking location. We had to scan the code on the Audi and it unlocked by itself. No lines, no counters! The staff were all very nice and courteous, they helped us with our luggage and off we went! The car was a clean and new Q5 with all the bells and whistles. It is an excellent car to take for road trips. The return was again no hassle and great. All in all it was a great experience costing less than what we would've paid for a fully loaded luxury car at another company. If I come to Phoenix again or another city that has Silvercar, I'll definitely use them!

I have been renting from this location for about an entire year now. I've probably rented 15 times…read moreor so. I shoot landscapes, so I'm usually all over the south west! This place is great. It's an Avis and a budget location built in 1. Making it super convenient to choose a lower cost, especially if you're a cheapo like myself. If all the times I've rented here, I've never had one single bad experience. They are usually quick and efficient. Even the guys that work in the back (that make sure you're car is clean and ready to go) are super nice! Barb has always been great! There are times where you will have to wait, but let's face it...people show up when they want to show up! They always make you feel appreciated, and I honestly think that's how real customer service should be. I'm moving soon further in South Chandler, so I pray that the next Avis will be half as good as this location.

Avoid Avis at all costs (just google Avis charging fees and you'll see tons of horror stories). It…read moreseems they charge people and see what they can get away with. Avis lost me as a business traveler (been using them for the last 13 years) and personal vacation for life. If you do rent from them, then take tons of pics in and outside the car while at the rental area before to take it and after you drop it off. They will try to charge you for anything they can (e.g., cleaning fee of $250) and don't do so until 2-4 weeks later. Take pics of the gas receipt and gas gauge after you drop it off too. They charged me when I returned it full and I had to show them it was full via my pics. Now, I'm doing everything I can to pull their contract from my company b/c I don't want my colleagues to suffer as I did.

If I could give zero I would. We had a flight supposed to land at 11:45 pm. I chose pick up at that…read moretime on my reservation and input our flight details in case the flight was late. I also called ahead to confirm they would be there. Phone went to voicemail and indicated voicemail was full....good bye. Really Hertz? I thought this was a real business operation. We landed and several others were already upset and waiting at Hertz. Police Officer on site said employee left and wasn't coming back.... And this happens routinely! Another couple got there at 11:00 pm. Employee gone! We were stuck without a ride at midnight! I will never rent from Hertz again. Miserable experience for me and about 15 others in the same boat.

This location is extremely convenient! We live close by and needed a rental car, so I could still…read moreget to work while my car was being worked on. We booked through Priceline because we honestly weren't sure what rental car places were in our area. To find Hertz, you enter the San Marcos Hotel lobby, then immediately take a right followed by another right into their office. The employees who helped us get the car were very friendly. They have a relatively small fleet, so we were offered the choice between a Kia Soul or Tesla Model 3. Naturally, we went with the Tesla! The pickup process took a little under an hour, which is way too long, IMO. We were the only customers in there, so that is my reason for not giving a full five stars. At pickup, I did really appreciate that they took pictures inside/outside of the car from every angle and email them to you, proving prior damage (or lack thereof). The car was very clean as well. Drop off was super easy. Their hours are 8-5, but you have the option of using the key drop box if you're bringing the car back after hours.

Was told by the saleperson that I could not drop the rental off at the designated area I made the…read morereservation for. Had to uber to the closest Budget. Got right in there and on the road. When I pulled up to the destination return airport there was a sign for Hertz rental car returns. Would have been nice if the sales lady knew how to confirm a reservation and not sent me to Budget in a $30 Uber I had to pay for also. Always going to use Budget from now on.

Avoid renting from here! The customer service is terrible. They canceled my reservation last…read moreminute, the day of and at the end of the day when they were about to close!!!. I had a trip planned for the next morning. They suddenly had no cars at all for the whole weekend and they couldn't tell me why. They were not very apologetic about it and offered no sort of compensation. I had to figure out what other rental company could help me and also I had to pay extra since it was last minute. . Now I will have to pay double for a rental. The manager named Joey at the Chandler branch said he couldn't do anything for me to call customer service. I did, and guess what, customer service doesn't care!! They did not help me at all. I was hoping they would at least give me some sort of compensation on a next rental. I will never go through them again. Especially this location. Worst customer service experience.

This is a Review for https://www.budget.com. I was a victim…read moreof a Bait & switch. I needed to rent a vehicle that could hold 7 people. I picked a cadillac escalade and used Budgets "PayNow" and saved a few bucks. I did everything online, reserved the car and paid. My email confirmation said I rented a Jeep Wrangler.- I NEVER even looked at that vehicle. WTF. Long story short after calling Customer service 1 min after confirmation, they said I had to pay $50 to cancel the reservation or $922 to upgrade to a cadillac escalade. This is what I get from straying from alamo.....I paid the $50 and now I hate them!