Review for 1131 W. Broadway RD, Tempe, AZ 85282 We reserved…read morea car late at night for an early-morning pickup because we had to leave that same morning. We specifically booked a luxury SUV to ensure enough space for our luggage. When we arrived right as the location opened, we were greeted by a customer service representative named Ana, who had actually just left us a message as we were walking in. Unfortunately, she informed us that the vehicle we reserved online was not available. While this clearly wasn't Ana's fault and appeared to be an issue with the company's online booking system, we were understandably stressed since our departure time was approaching and we needed a solution quickly. Ana immediately stepped in to help. She asked if a minivan would work for us and said she would do everything she could to find one, though she couldn't guarantee availability. We left the location to figure out a backup plan, and about 20 minutes later Ana called to let us know she had secured a minivan for us. She truly saved the day--and honestly saved the company from what would have been a very poor review due to the misleading online booking experience. Ana was proactive, kind, and solution-oriented, and she is absolutely an asset to this business. We are very grateful for her help.

Ana could really benefit from taking a moment to think before she speaks. Maybe then she wouldn't…read morehave wasted my time two days in a row. It would have been nice. (This one star for this location is coming from someone who typically has wonderful experiences with Enterprise and their staff.)

Came here on Wednesday afternoon around 1pm. Keandre helped me and was super friendly. He even gave…read moreme a free upgrade. No people in front of me so no wait. Best part was no upselling or tricks like a lot of the Hertz airport employees. He even told me how to bypass the annoying AI chat customer service if I needed to contact them on the Hertz phone number. This guy gets customer service and no issues whatsoever with this location. In and out in 10 min. You do have less selection and the cars are stored in a normal strip mall parking lot. I can't speak for coming here when it's the weekend or more packed. If you have your heart set on the car in your reservation, look elsewhere as the nature of these small locations is you basically just get what's available that day. Go to the airport location if you are very picky about your cars.

At this point, this isn't a one-off issue -- it's a pattern…read more I reserved a full-size SUV (suburban class) months in advance, which is more than enough time to have the correct vehicle available. To try and avoid the usual issues, I even had an executive customer service representative (Laura S.) reach out to this locations manager two weeks prior to my rental to ensure everything was set. None of it mattered. I still arrived and was given a Ford Expedition instead. This has now happened multiple times with different hertz locations, so clearly reservations -- even with corporate involvement -- don't mean much at this location and others. The condition of the vehicle made it worse. It was dirty, worn, three different brand of tires and had over 60,000 miles on it -- not even close to what you expect when paying for that class of vehicle. Here's the part that really pushed it over the edge: I returned the vehicle to the airport location, and somehow I was charged a cleaning fee. That's right -- I was given a dirty vehicle and then charged as if I returned it that way. As an employee stated it's just big and dirt baked on by the Arizona sun. On top of that, trying to contact the location was a joke. Calls were being unanswered or immediately hung up. Between the wrong vehicle, poor condition, lack of accountability, and being hit with an unjustified cleaning fee, I'm done. I've already canceled multiple future reservations in 5 different cities and will be taking my business elsewhere. If you actually expect to receive the vehicle you reserved -- or even a clean one -- I would strongly suggest looking at other rental companies.

I was pleasantly surprised by my rental car experience with National, as this was my first time…read morerenting with them and only because it was what was offered through work, due to a recent change in vendor options. Historically, I've always used competitors so was a bit leery using National and not sure about the service, quality, etc. National Car Rental in Phx exceeded all of my expectations! To start off with, Joy at the counter was super friendly and helpful! I had just had a rough disembarkation (because we had to wait for an open gate) but she was quick to help and get me on my way, with clear instructions that the next person would help me get my vehicle and with the understanding, friendliness, customer service we don't always see anymore. When I reached the parking lot, I was told I could choose any vehicle between the rows I was told. I couldn't believe it. The selection was incredible! I couldn't help but think I'd be charged more because I booked a smaller vehicle but ended up choosing a smaller SUV. Nope, same price. The Jeep Compass was clean, worked perfectly and was a great fit for my visit. Checking back in was also super friendly and efficient. After a quick greeting and check of the vehicle, Aiden made sure I was happy with my vehicle, if I had any questions, concerns, how it could've been better, etc. I've rented from others before where I was told to just throw the keys on the dash and that was the end of our interaction. National made the effort for a friendly, customer-driven experience every chance they had to ensure a high level of satisfaction. I didn't download the app or become a member because I wasn't sure it'd be worth it but if every National Rental Car is as friendly and accommodating as the PHX Airport site, I think I may have a new favorite car rental company! Big thanks to the National PHX Airport team for making the car rental experience one of the best I've had to date!

Based on my Yelp photos, I've rented here a couple of times and I have to say, for an experience…read morethat can usually be very painful (renting a car, that is), the team at National Car Rental at PHX do a great job. Most recently, I rented a car for a week and after taking the train to the rental car center, I was able to skip the desk and head straight to the Emerald Aisle to pick any available car. I would highly recommend setting up an account with National and taking advantage of this.... being able to skip a line at the counter is a blessing. In any event, we went to the aisle, picked out our car and were off after a brief stop at the gate to check everything. Return was also quick and painless. Josh did a thorough inspection of the car, which we returned with a full tank and in pristine shape, and we were on our way in no time. It's amazing how frictionless the experience can be, as opposed to how awful other companies (I'm looking at you Hertz) can make it. I highly recommend National.

​ Absolute Lifesaver! Skip the Competitors, Go Straight to Alamo!…read more​After an absolute nightmare experience across the counter at Budget Rent a Car--who shockingly overbooked and expected us to stand in a two-hour line--we canceled on the spot and turned to Alamo. It was the best decision we could have made. ​I literally booked a reservation with Alamo on my phone five minutes before walking up to their desk at Phoenix Sky Harbor. Not only did they seamlessly honor the ultra-last-minute booking, but the agent, Ahmed and his manager (didn't get his name),, went completely above and beyond. Recognizing our tight schedule and frustration with the previous company, Ahmed took incredible care of us and gave us a fantastic vehicle to get us on the road immediately. ​Ahmed's outstanding hospitality and quick thinking turned a stressful travel day completely around. The efficiency, cleanliness, and elite customer service at this location are second to none. I will never, ever rent from another company again. Alamo has earned a customer for life! ​Pros: Lightning-fast service, incredible staff (ask for Ahmed!), and total reliability.

Jevan at ALAMO PHX AIRPORT went above and beyond with assisting us with our car. It was like the…read moreGoldilocks and the 3 bears. The first car was to small The next car was not enough So Jevan found us a perfect fit! At the perfect price!

Took care of us when fox turned us away ! Best customer service! We were in and out within 10 min…read moreand they even updated us!

After being hit over the head by Fox Rental at the airport. I decided to pass on their $1000.00 a…read moreweek rental and go off site. It was Saturday late and most off site rental places were closed, but one. Avis @ Temple Honda was open to 6pm. Beverly was very accommodating and able to finish the transacting within minutes. She provided us with a Brand new Chevy Cruze with unlimited mileage. Upon my return, I asked her if I could get a ride back to my hotel which was about 6 miles away. No problem, my driver will be back shortly. By renting off site we saved $700 bucks. Awesome!!!

Wow! This place is amazing!!! Traveling can be so hectic, Renting a car from here is so easy! The…read morecars are very affordable! Next time Im in Arizona im def coming back!!!

Just purchased a car here a week ago. Paid for routine maintenance…read moreoil change, fluids & all that stuff. Drove it to Sedona & the alternator went out on car. Had to pay for the repair there, because towing it back to Mesa would be too expensive. Upon notifying the dealership to see what could be done about it. All I got was I'm sorry we would have been chaeper on the repair. Not taking any financial responsibility at all. I didn't expect the total repair to be paid & even stated so. But taking some ownership of what you sale would have been nice. The lack of professionalism & not standing behind what they sale is a total red flag. STAY AWAY. Bad place to buy a car.

Booking was easy and both pickup and return were quick and hassle-free. Grayson (I believe the…read morebranch manager) was very helpful and showed us several vehicle options. We needed a reliable compact sedan for apartment and house hunting, but if we were here for shopping or relaxing around Scottsdale Quarter, we definitely would have considered one of their luxury cars. Overall, a great experience! Everyone at this location was friendly, professional and welcoming. We'd happily rent here again!

Time management- Time efficiency…read more Teamwork these are the things that matter most. While we booked at the airport the reservation was mishandled The influx of customers who had reservations quickly came to a halt. Apparently there was a system issue that caused the turmoil. I'm patiently waiting but it's going on an hour now. It's not fun, I'm hungry and it's hot! The staff seemed pleasant despite the transition. This is extremely difficult since my last time visiting PHX AZ- but I am here now settling up with my doubts and to some degree unknowns. "Trust the Process" is what comes to mind. I'll follow suit

All I am going to say is Josh is not right at Hyrides llc. He left me stranded without towing in…read morethe rain on a dark road without towing. He charged my card and refused to give me my weekly amount back after I returned the vehicle. Now I have to dispute getting my money when all he has to to is refund it back to my card. Lying saying American Express don't allow him to refund it. God will handle Josh and the way he handled me from leaving me stranded on that dark road in the rain to not refunding me my 337.27 back and everything in between that he has done or didn't do. Like I told him he will get back what he does to other!! Josh ain't right don't think he won't do you wrong like he did me!!!!

BEWARE!!! DO NOT USE THIS COMPANY!!!!! They will charge your card whenever they feel like it AFTER…read morethe car has been returned. They will send threatening text messages after they fail to answer your return phone calls. They will fail to communicate and blame YOU for the delay. I am reporting this company to the Attorney Generals office and would advise anybody else that has had their money stolen from them to do the same-which is quite a bit from the other reviews I've read this morning.

I just moved to Tempe and needed to find a job and quick. Cody Ray and I believe Mario was his name…read morewere the best. They set me up Hassle free and let me extend daily as needed. They really helped me out. The customer service was outstanding. Thanks guys, I really appreciate it. And yes I got the job. Cheers Gentlemen, job well done.

This location was very willing to work with me on my rental…read more My company car was damaged in an accident and this is where the drivers insurance company sent me. Yes, it's just an enterprise but these guys were all very nice and very pleasant. Very good experience even when my car needed to be upgraded and even extended. When I returned the car, Mike was nice and got me closed out and on my way.

What can I say, the technicians at Marshall's are the absolute FINEST! Excellent and timely…read morecommunication (start to finish), total transparency, quality work, as well as their "over and above" customer service...that's what you can expect to receive as a Marshall's customer.  As an out-of-towner, they were more than accommodating and communicative in servicing my vehicle. They were even kind enough to recommend Sun Valley Auto Glass to fix my dinged windshield. Thank you!

Marshall's Service is the best auto repair experience I've ever had. I completely trust Patrick,…read morethe owner. He takes the time to explain everything clearly so I understand what's going on with my vehicle. I brought my car there three separate times after the dealership looked at it, and each time Patrick fixed the issue honestly, professionally, and at a very reasonable cost. I truly appreciate his integrity. Many of the items were not needed to be done that the dealers said were necessary. It can be stressful bringing your car in, especially as a woman, because you worry about being taken advantage of. Patrick is patient, kind, and very helpful. I'm so grateful I found an honest auto service I can rely on. I highly recommend Marshall's Service to anyone needing car repairs. They have absolutely earned my trust.