Review for 1131 W. Broadway RD, Tempe, AZ 85282 We reserved…read morea car late at night for an early-morning pickup because we had to leave that same morning. We specifically booked a luxury SUV to ensure enough space for our luggage. When we arrived right as the location opened, we were greeted by a customer service representative named Ana, who had actually just left us a message as we were walking in. Unfortunately, she informed us that the vehicle we reserved online was not available. While this clearly wasn't Ana's fault and appeared to be an issue with the company's online booking system, we were understandably stressed since our departure time was approaching and we needed a solution quickly. Ana immediately stepped in to help. She asked if a minivan would work for us and said she would do everything she could to find one, though she couldn't guarantee availability. We left the location to figure out a backup plan, and about 20 minutes later Ana called to let us know she had secured a minivan for us. She truly saved the day--and honestly saved the company from what would have been a very poor review due to the misleading online booking experience. Ana was proactive, kind, and solution-oriented, and she is absolutely an asset to this business. We are very grateful for her help.

Easy pickup and drop off, super friendly staff. Communicated with my insurance the entire time , I…read moredidn't have to do any calls to them, they handled everything perfectly.

When my car had to get serviced, I needed a rental car ASAP. I booked my Hertz rental car through…read moreAAA and when I showed up the same day, they had a car available for me right away. The check-in process took about 10 minutes. Also, even though I booked a Compact car, they gave me an Economy car, as this was the only one available, at no extra charge. The only con was that the car I drove smelled like smoke. When I dropped the car off the next day, the check-out time took less than 5 minutes. It was super easy and convenient. The staff here are friendly and helpful. They took the time to answer any questions I had and I didn't feel rushed. Additionally, when I was arranging a ride to the place where my car was being serviced, they heard me on the phone and immediately offered to give me a ride - this saved me time and money!

At this point, this isn't a one-off issue -- it's a pattern…read more I reserved a full-size SUV (suburban class) months in advance, which is more than enough time to have the correct vehicle available. To try and avoid the usual issues, I even had an executive customer service representative (Laura S.) reach out to this locations manager two weeks prior to my rental to ensure everything was set. None of it mattered. I still arrived and was given a Ford Expedition instead. This has now happened multiple times with different hertz locations, so clearly reservations -- even with corporate involvement -- don't mean much at this location and others. The condition of the vehicle made it worse. It was dirty, worn, three different brand of tires and had over 60,000 miles on it -- not even close to what you expect when paying for that class of vehicle. Here's the part that really pushed it over the edge: I returned the vehicle to the airport location, and somehow I was charged a cleaning fee. That's right -- I was given a dirty vehicle and then charged as if I returned it that way. As an employee stated it's just big and dirt baked on by the Arizona sun. On top of that, trying to contact the location was a joke. Calls were being unanswered or immediately hung up. Between the wrong vehicle, poor condition, lack of accountability, and being hit with an unjustified cleaning fee, I'm done. I've already canceled multiple future reservations in 5 different cities and will be taking my business elsewhere. If you actually expect to receive the vehicle you reserved -- or even a clean one -- I would strongly suggest looking at other rental companies.

Based on my Yelp photos, I've rented here a couple of times and I have to say, for an experience…read morethat can usually be very painful (renting a car, that is), the team at National Car Rental at PHX do a great job. Most recently, I rented a car for a week and after taking the train to the rental car center, I was able to skip the desk and head straight to the Emerald Aisle to pick any available car. I would highly recommend setting up an account with National and taking advantage of this.... being able to skip a line at the counter is a blessing. In any event, we went to the aisle, picked out our car and were off after a brief stop at the gate to check everything. Return was also quick and painless. Josh did a thorough inspection of the car, which we returned with a full tank and in pristine shape, and we were on our way in no time. It's amazing how frictionless the experience can be, as opposed to how awful other companies (I'm looking at you Hertz) can make it. I highly recommend National.

Fantastic service and great car from all the team at National Car PHX Airport. This is my go to…read morecar rental. Thanks!

We rented a vehicle from Alamo at Phoenix airport and service was exceptional! A special thank you…read moreto Ethan and Chuck who assigned us our vehicle and Tony who worked the gate. Aaron at checkout was also a tremendous help! We will definitely rent for Alamo again!0

Don't know how many times I have used Alamo for rental car service and this time my experience with…read moreAlamo was still excellent as expected. [Price]: I booked an intermediate car (Toyota Corolla or similar) via Costco Travel and the initial quote was approximately $108 for a 9-hour rental. [Process]: Alamo offers an online check-in process. Once completed, I was able to go directly to the car pickup line at the rental car center and skip the self-service kiosks and counter. Alamo is located at the Rental Car Center and our party took the PHX Sky Train to get there. I showed the staff my reservation confirmation and was able to choose any available cars in a specific row. I ended up with a Chevy Malibu. Before driving out of the exit gate, travelers need to show their driver's license and the credit card used to book the car. The return process was very straightforward. I simply parked & a staff member scanned a code on the car - that was it. [Conclusion]: Another smooth experience with Alamo and I am sure I will be using them whenever I need to rent a car again.

Took care of us when fox turned us away ! Best customer service! We were in and out within 10 min…read moreand they even updated us!

After being hit over the head by Fox Rental at the airport. I decided to pass on their $1000.00 a…read moreweek rental and go off site. It was Saturday late and most off site rental places were closed, but one. Avis @ Temple Honda was open to 6pm. Beverly was very accommodating and able to finish the transacting within minutes. She provided us with a Brand new Chevy Cruze with unlimited mileage. Upon my return, I asked her if I could get a ride back to my hotel which was about 6 miles away. No problem, my driver will be back shortly. By renting off site we saved $700 bucks. Awesome!!!

Wow! This place is amazing!!! Traveling can be so hectic, Renting a car from here is so easy! The…read morecars are very affordable! Next time Im in Arizona im def coming back!!!

Just purchased a car here a week ago. Paid for routine maintenance…read moreoil change, fluids & all that stuff. Drove it to Sedona & the alternator went out on car. Had to pay for the repair there, because towing it back to Mesa would be too expensive. Upon notifying the dealership to see what could be done about it. All I got was I'm sorry we would have been chaeper on the repair. Not taking any financial responsibility at all. I didn't expect the total repair to be paid & even stated so. But taking some ownership of what you sale would have been nice. The lack of professionalism & not standing behind what they sale is a total red flag. STAY AWAY. Bad place to buy a car.

The only location I ever go to! I love the employees they are so kind and always remember my name…read moreand little things about me! :)

I am extremely frustrated and disappointed with my experience. This was honestly one of the most…read moreunprofessional and stressful rental situations I've ever dealt with. I arrived expecting a smooth pickup, only to find the car left outside with no key. No instructions, no proper handoff--just a car sitting there that I couldn't even use. It completely disrupted my plans and ruined the start of my trip. What made things worse was the so-called "customer support." Calling in did absolutely nothing. I was passed around, given unclear answers, and it felt like no one actually knew what they were doing or saying. Instead of resolving the issue, I was told to go all the way to the airport to switch cars--something that should have never been my responsibility in the first place. I ended up wasting hours of my time both on the phone and in person, going back and forth in 100-degree weather, trying to fix a mistake that wasn't mine. The lack of accountability and organization is unbelievable. The phone service is completely unreliable, and the in-person experience wasn't any better. This situation could have been avoided with basic communication and professionalism, but instead it turned into a stressful, time-wasting ordeal. I expected much better service, especially from a company of this size. This experience has completely changed my perception, and I would not recommend dealing with this level of disorganization and poor customer care.

All I am going to say is Josh is not right at Hyrides llc. He left me stranded without towing in…read morethe rain on a dark road without towing. He charged my card and refused to give me my weekly amount back after I returned the vehicle. Now I have to dispute getting my money when all he has to to is refund it back to my card. Lying saying American Express don't allow him to refund it. God will handle Josh and the way he handled me from leaving me stranded on that dark road in the rain to not refunding me my 337.27 back and everything in between that he has done or didn't do. Like I told him he will get back what he does to other!! Josh ain't right don't think he won't do you wrong like he did me!!!!

Never never never use this company they take advantage of disabled people. They'll keep charging…read moreyour account even after you drop off the car they have several storylines they will use to you. You will not get a car that they say it could have a cracked windshield it could be 1415 years old. This whole company is a scam. You'll bounce back back-and-forth between Josh, Michael Doc, and they all will lie they'll tell you that they've been in the military and they have autistic kids and their Christians and they'll just keep charging your account. They'll tell you their account has been hacked and they will get it taken care of and you'll never get any results as they keep charging your bank account run from this company run

This location was very willing to work with me on my rental…read more My company car was damaged in an accident and this is where the drivers insurance company sent me. Yes, it's just an enterprise but these guys were all very nice and very pleasant. Very good experience even when my car needed to be upgraded and even extended. When I returned the car, Mike was nice and got me closed out and on my way.

I had heard this location in a strip mall often didn't have the vehicles they said they would, but…read moreI took a chance anyways with the fallback plan of heading to the airport location. We wanted a standard suv for a roadtrip when one of our vehicles decided to illuminate its check engine light. I arrived and the woman at the counter was friendly and helpful. They did indeed have the vehicle I reserved and also offered a discounted upgrade to a larger vehicle, but we didn't need a large suv for this trip. The vehicle ran like a champ and had no problems on the trip. A different agent did the check-in upon return but there was a scuff/rub that they said was not in the checkout report. Luckily I had taken my own photos when I picked it up which showed the scuff as pre-existing. So my advice is to definitely take your own photos of the vehicle on checkout. I'm kinda surprised that that damage wasn't documented. I'm pretty sure the person checking me out noticed and documented several paint scuffs as we did our walk-around but that scuff never being documented on the vehicle is sus.

What can I say, the technicians at Marshall's are the absolute FINEST! Excellent and timely…read morecommunication (start to finish), total transparency, quality work, as well as their "over and above" customer service...that's what you can expect to receive as a Marshall's customer.  As an out-of-towner, they were more than accommodating and communicative in servicing my vehicle. They were even kind enough to recommend Sun Valley Auto Glass to fix my dinged windshield. Thank you!

Marshall's Service is the best auto repair experience I've ever had. I completely trust Patrick,…read morethe owner. He takes the time to explain everything clearly so I understand what's going on with my vehicle. I brought my car there three separate times after the dealership looked at it, and each time Patrick fixed the issue honestly, professionally, and at a very reasonable cost. I truly appreciate his integrity. Many of the items were not needed to be done that the dealers said were necessary. It can be stressful bringing your car in, especially as a woman, because you worry about being taken advantage of. Patrick is patient, kind, and very helpful. I'm so grateful I found an honest auto service I can rely on. I highly recommend Marshall's Service to anyone needing car repairs. They have absolutely earned my trust.