Posting a review since people usually don't post one unless it's negative…read more We rented a Polestar. Good rates good service, very short check-in line and painless checkout.

Returning my rental at this airport location somehow managed to be worse than the pickup at the…read moreTempe location. I brought back the vehicle in the same condition it was given to me -- except for minor road dirt spots (it rained) which, to be clear, was already dirty and worn when I received it. Despite that, I was later hit with a cleaning fee. Let that sink in: I was given a dirty vehicle and then charged as if I returned it that way. There was no walk-around, no discussion, no opportunity to address anything at the time of return -- just a charge after the fact. That's not customer service, that's a cash grab. This whole rental was already an issue. I reserved a Tahoe/Yukon months in advance, had corporate reach out to the pickup location two weeks prior, and still got the wrong vehicle. So to then deal with this on the return side just adds to the frustration. Between the lack of accountability, poor communication, and questionable charges, this location doesn't exactly inspire confidence. I'll be disputing the fee and taking my business elsewhere.

I rented a SUV from Costco membership in budget Phoenix airport car rental center. When we arrive,…read moreno line, so i was able to get to the counter to process immediately. The thing surprised me is that they need to charge a 650 dollar deposit, i never experienced such thing. This is my very first time using budget, mostly i use National, never need to pay deposit. So a week later, when i return the car, i asked about my deposit, the lady said yeah, no problem, the 200 dollar deposit will be returned. I got really confused. Now the deposit is no longer 650? Very confusing!

May 8, 2026 - After waiting in line for 42 minutes and now 7th from the front of the line…read more Maddening!! We walked directly across to SIXT, rented a SUV, and walked by the Budget line and saw that I'd still be in line. In retrospect, I could've saved over an hour of time by going to SIXT first!

Only second to Indianapolis airport, Phoenix is a great airport!…read more TSA check is fast, friendly and clean area. It was the shortest wait we have ever had-walked right up, checked in and through the xray. It's also one of our fav places to grab a sandwich or a drink. Staff is super friendly-we usually route through here anytime we travel west.

Visited Phoenix Sky Harbor International Airport Terminal 4 while in Phoenix. The atmosphere is…read morebusy, efficient, and well-evolved, and it's been one of my main airports for over 25 years. There's a bit of nostalgia here -- I still remember when the car rentals were on-site. Over the years, there have been some solid improvements, and this is one of the few airports that really gets it -- especially with the no carpet flooring, which makes a noticeable difference when you're rolling luggage. Parking rates are reasonable, which is another plus. My biggest knock is the food -- it's pretty underwhelming overall and could definitely use an upgrade. Overall, a well-run, user-friendly airport with a few areas to improve -- but still one of my go-to's. Saluti.

I had a great experience renting a car on November 3-4 2025, in Phoenix. The check in was fast and…read moreeasy. However, they did not ask me if I wanted the refuel option and I forgot to ask them. The car was clean and ran well. No issues at all. Paul was the person that I returned the car to. We talked about the fact that I would have liked the refuel option. He told me that I could purchase the half tank and made that happen. That's going beyond every day customer service. Thank you, Paul for going above and beyond. BTW: This is not the first time I have rented from Fox and had a good experience. Just my first review.

Will not use Fox again for a rental car. I got a bundled deal through Expedia which was $265 for 4…read moredays plus a few hours. At the rental counter Fox charged me an additional $513! Only $150 was refundable. All that for a budget car - a gutless Nissan Sentra.

I am always really impressed with how clean the Sky Train is. It is dependable and fast, and has…read morenever been broken that I remember, and I travel a lot. It is a heck of a lot easier than taking a tram to the airport from economy parking, which is affordable.

The Phoenix Sky Train is an above ground vehicle that takes you to either terminal 3 and 4 or the…read moreeconomy parking lot. Typically there are three combined trains that go on the track. The train is free and handy. The train runs fairly often.

We used Costco to book a rental at PHX. There were at least 200 people trying to get cars at the…read moreBudget counter. We went down to the fast lane to find a Costco Line where there were at least 15 people in front of us. When we finally got to an agent, we were assigned a car. As we walked to the car, we realized there were people in the car and they drove away. BACK to the agent and after 1 1/2 hours, we drove out. Will Be very wary of COSTCO rentals and will not do BUDGET again. Awful

Had a 7 hour delay..The airport had a kids play area in the wing we were in. Saved my sanity with…read moremy 2 year old. Thank you for putting this in!

Yes this airport is huge but if you ask for directions you will not get lost …read more Make a mental note that car rental is upstairs . You take the Sky train there . Ground transportation is right outside baggage claim.

The airport is a mid sized airport. It's clean and has a nice setup. They have less options by the…read moregates than what I am use to seeing at other major airports, but I am guessing since it's more mid sized then they offer less options. The staff is nice and the place is clean.

Wow, this terminal sure has changed since my business travel days. The remodel was a wonderful…read moredecision. Prior to this terminal being remodeled, it was dark and had very few restaurants. Needless to say it wasn't welcoming at all. But wow, what a transformation. I love the openness of this terminal and all of the windows. I feel like no matter where you're at in this terminal you can always see planes coming and going and the sunshine. It's definitely very clean. From the seating areas to the restrooms this terminal is well kept. Thank you sky Harbor airport for the beautiful terminal three we now have.

We flew Alaska Air (for the first time in a long time) from SAN to PHX. It was just one way as we…read morewere disembarking a cruise ship The plane was a smaller regional jet, flight was just an hour. The captain make an announcement that there was 'no calm air' between the two airports so there would be no cabin service. Bummer, but we understood Interestingly, the flight was actually just fine. No turbulence until the last ten minutes landing. Seat was comfortable, but can't comment on much else except we got home safely Bonus at SAN is you can see the cruise port from the runway

Alaska Airlines is a huge breath of fresh air after flying Allegiant and Southwest for so many…read moreyears. There is actual legroom! The stewardess don't seem miserable in their jobs and the flights typically take off on time. Ticket prices aren't too bad either, even when booking last minute.