Very fast service at Sky Harbor Pheonix didn't have any issues. The vehicle we rented was very…read moreclean and ready when we got there.

Deceptive damages claims. Stay far away from this location (26th st and Indian school)…read more This location we rented a car for one day for a quick trip up north however our plans changed and we ended up not needing to travel. It remained parked most of the day and only drove 27 miles total. We returned it promptly in the morning. The attendant was busy and just told us to park. Normal car rental return. Two weeks after, we get a letter in the mail with a charge for damage totally $374. The photos supplied are in a whole different lot (not even on site where I dropped the vehicle off), not timestamped, dated, not clear nor do not highlight where the damage is. The odometer reading in their proof is 20miles more than what was documented at drop off. I've asked multiple times for clear, timestamped/dates photos yet they refuse. I've seen a few reviews with similar feedback and nationally - a quick google search shows this is not something new... Class action lawsuits - False Damage Claims: Customers report receiving surprise bills for hundreds or thousands of dollars for scratches or dents they did not cause during the rental period. My recommendation is rent elsewhere and stay away from Budget. My hope is by posting this, it'll save you time dealing with this shady location/company.

Great customer service from Enterprise at the downtown Phoenix (7th street) office!…read more I arrived a day early for a conference and rented a car at the airport to explore the surrounding towns. I got lost a couple times and put a lot more mileage on the car than planned, but it was an unlimited mileage rental so that wasn't a problem. The downtown office was a lot farther from my hotel & office than I realized, and the weather on Monday were approaching the (usual) 100+ temperatures. I really wasn't looking forward to walking to the light rail station (much less all the way to my office) at 2 in the afternoon. Alejandro offered to comp me for an Uber and when I noted that my company's regulations wouldn't let me put the Uber app on their phone, he offered to call me a cab and comp me that amount instead. That was pretty cool of him! I waited inside the air-conditioned office for about 10 minutes and Alejandro gave me periodic updates on the taxi's ETA until it arrived. I'm very impressed with that level of service. Thanks, Alejandro!

Customer service and care for what is needed! The car I reserved wasn't available. Management…read moregave me a temp vehicle while they searched for what I needed. The next day the vehicle was found and discounted for my inconvenience. Great crew that goes above and beyond! My vacation rental was awesome and satisfying! Keep up the great work!

Easiest process of getting a car. Stephanie helped us get the car quick and a nice one too. Best…read moreplace to get a rental for a quick work trip. Would recommend five start

I had an excellent experience with National Car Rental at Phoenix Sky Harbor, and one employee in…read moreparticular really stood out. I believe her name was Alexis or Alex, I apologize if I'm remembering it incorrectly. The first time I interacted with her, I had a lot of extra baggage, and without hesitation she helped carry it all the way to my rental car. The second time, I was dealing with an issue involving my travel agent and rental reservation, and once again, she went out of her way to help me get everything sorted out. Both times, she was nothing but smiles, positivity, and genuinely great customer service. She made stressful travel situations significantly easier, and experiences like this are the reason I have such a positive impression of National. Employees like her are an incredible asset to the company, and I hope she gets the recognition she deserves.

I Just had to write a review on behalf of the customer service I received from AZ Ride Solutions…read more I was in a bit of a bind as my car was in the shop and I needed transportation to get to work. I called AZ solutions, they were so helpful and friendly. They offered me a same-day car rental. It was a clean, reliable and hassle free process. Such great communication and no extra hidden fees. I would definitely recommend them. I will definitely be using them again.

I can't say enough about Az Ride solutions, my Volvo semi broke down while on the way to Nevada and…read moreI needed a rental asap while it was to be worked on! I reached out late at night not expecting a reply but Not only did i get a fast and courteous response the availability and pricing were explained and they were able to accommodate me for almost a week ! the car was economical and immaculately clean A++++ would definitely recommend world class customer service

Fast services and reasonable prices! Everyone else that I called was $75 flat rate. KrossFleet is…read moreprofessional and friendly. The driver was quick and charming.

From the owner: Fast. Reliable. Professional. Need trusted delivery or local…read morerides in Arizona? KrossFleet LLC offers scheduled, same-day, and rush courier services, scheduled, flat rate rides, medical & legal delivery, cannabis transport, and long-distance delivery and ride services. TSA TWIC, OSHA, HIPAA certified, ADHS licensed. Serving Phoenix & surrounding cities. Supporting gig drivers & businesses alike. Call now, check out our website for pricing and scheduling, or message us for a quote!

May 8, 2026 - After waiting in line at Budget for 42 minutes and seeing no line at Sixt, I went for…read moreit. In less than 10 minutes I had several questions answered and a SUV in the same size/class for the same price! Thank you Manny/Mansour for your assistance. I looked and a couple of those in line at Budget ahead of me were still waiting there. I could've save an hour or more if I'd gone to Sixt initially. Thanks Sixt!!

We rented a BMW luxury sedan for our trip to Scottsdale. Upon arrival at Phoenix Skyharbor, we…read moreproceeded to the Syxt counter and after the usual admin procedures, our rental was shiny, beautiful and ready. The attendants at the airport were very courteous and efficient. The car performed perfectly throughout the entire time we were in Phoenix. Upon return, a superb attendant by the name of Uryia made us feel like VIPs as we brought the car back. Smile on her face, quick and thorough return, and her attitude and attention made this perhaps the best interaction with a car rental agency ever. Good on Syxt.

Excellent customer service at this PHX Alamo airport location. The Manager Ryan was outstanding! We…read morehad an issue with a tire and he took care of it right away. We had to call Alamo Roadside Service and they were excellent. Responsive and great with follow up. Also, Mike at the counter and Lataya at the return area were fantastic too. Alamo is superior to any other car rental company!

Even though it told me I could skip the counter when I arrived. I was informed that because my…read morereservation was made less than 24 hours ago as in about 12 hours ago. That I could not skip the counter. Won't even allow me to use the only working kiosk (others broken) Ridiculous Stick w Avis or others

Uncaring staff second time in two weeks did not have a car that I pre ordered and paid for. Don't…read morewaste your time, rent a car ANYWHERE ELSE BUT HERE. Warning!!

Booked a Reservation , Went down to there as they were close to my house. They did seem a little…read moreshort handed but Phil took care of me. Seems like they are always working on 5 tings at once. Phil was great & got me in and out as fast as he could.

The absolute WORST experience ever!! If you are a GIG worker DO NOT RENT HERE!!! They are…read moreoverpriced and the non-existent customer service is horrible. Picked up the car, rear bumper showing signs of obvious accident damage, car dirty, windows even worse, smelled like old perfume inside. I called while at vehicle pick-up location to see about getting a different car and was told " this will need to be approved by your host". I should have turned around and left right then. Ended up taking the car and the nightmare begins, car riding rough, pulling to one side, vibration in the front end. I get home and come out 2 hours later to find the car running and the defrost was on high and all the on HOT! Keep in mind it's already 95 defreees outside , now add the defrost on high and hot. I could not even get in the car it was so hot inside. This happened 6 times while I had the car causing the battery to go dead and lose charge and costing me more. Next day I charge the car at Tesla Supercharger and it was like 27 dollars. The next thing I know, I pick up a passenger at the airport and the car won't move, I was in panic mode, called in and was told that since I went over the allowed $25 max charging amount that the vehicle is disabled until I make a payment. This happened another 4 times. Every time you call, you get the voicemail telling you they don't take calls, you must send them a text. They have a 3rd party company ZEVO who handles part of the rental process and they handle part so if you call about something with the remote or the payment you have to talk to one and if. it they text you and tell you that they don't handle that part of it and you need to contact the rental company directly or vice versa and you can never get anyone on the line and you're texting all day trying to get something resolved. It's an absolute joke. Then the front truck kept popping up while driving and I'd have to stop and close it or sometimes it would happen while parked and the car won't move until you close it. They would not offer me any sort of discount or credit at all , and basically told me to go fly a kite. STAY AWAY FROM HART AND FROM ANYTHING THAT SAYS ZEVO. YOULL THANK ME LATER!

One of their renters rear ended my vehicle and they failed to provide me with their customer…read moreinformation I was advised that the claims department would reach out on 05/29 and I have yet to be reached out by the claims department! The accident occurred on 05/09 and my vehicle has yet to be repaired or has not been resolved.

These people are pretty good. Quick and to the point,…read moreanswering all my dumb questions with a smile. Out of the terminal a few quick questions and into the car. We got to choose between a dozen cars...that's new to me. The car was clean and drove as expected. Return was even faster. Just get your stuff and walk off. Last words...next time.

In and out in less than 15 minutes. Never fails with Enterprise as I visited Phoenix and needed a…read morerental and Enterprise is located at the airport rent a car center and the process was a breeze. Great customer service that verified everything and got us going after checking in and directed us with simple directions. Down the escalator and was immediately greeted by another team member showing us which cars we may take and straight out of the airport within 15 minutes. They make getting into a car and returning a car a breeze and truly hassle free.