May 8, 2026 - After waiting in line at Budget for 42 minutes and seeing no line at Sixt, I went for…read moreit. In less than 10 minutes I had several questions answered and a SUV in the same size/class for the same price! Thank you Manny/Mansour for your assistance. I looked and a couple of those in line at Budget ahead of me were still waiting there. I could've save an hour or more if I'd gone to Sixt initially. Thanks Sixt!!

We rented a BMW luxury sedan for our trip to Scottsdale. Upon arrival at Phoenix Skyharbor, we…read moreproceeded to the Syxt counter and after the usual admin procedures, our rental was shiny, beautiful and ready. The attendants at the airport were very courteous and efficient. The car performed perfectly throughout the entire time we were in Phoenix. Upon return, a superb attendant by the name of Uryia made us feel like VIPs as we brought the car back. Smile on her face, quick and thorough return, and her attitude and attention made this perhaps the best interaction with a car rental agency ever. Good on Syxt.

Easiest process of getting a car. Stephanie helped us get the car quick and a nice one too. Best…read moreplace to get a rental for a quick work trip. Would recommend five start

I had an excellent experience with National Car Rental at Phoenix Sky Harbor, and one employee in…read moreparticular really stood out. I believe her name was Alexis or Alex, I apologize if I'm remembering it incorrectly. The first time I interacted with her, I had a lot of extra baggage, and without hesitation she helped carry it all the way to my rental car. The second time, I was dealing with an issue involving my travel agent and rental reservation, and once again, she went out of her way to help me get everything sorted out. Both times, she was nothing but smiles, positivity, and genuinely great customer service. She made stressful travel situations significantly easier, and experiences like this are the reason I have such a positive impression of National. Employees like her are an incredible asset to the company, and I hope she gets the recognition she deserves.

Listen to the bad reviews we are telling you the truth!! This is a horrible company to rent from!!…read morewhen we rented yes we also had long wait lines, I denied rental insurance and they still tagged it on, and I had no clue until I returned the car. They don't listen to you. I left my personal belongings in the car when I returned and rode the train and was like where is my purse. I had to go all the way back, went to the car. They had already moved. It spoke to a manager. he went by himself, and he stole three of my credit cards and had the audacity to use them!! this is a very very dishonest company and I complained about that and they could care less!!

The only positive experience I had with Fox Rent A Car at Phoenix Sky Harbor was Juan, who was…read morefriendly, helpful, and professional. Honestly, Juan deserves to work for a much better company. When I returned the following day to pick up my rental, I was directed into a line with an employee who looked a Temu Kevin Hart. From the looks and demeanor he was giving me, I could tell the interaction was not going to be pleasant. He opened with, "How can I help you?" I told him I had a reservation, and he responded condescendingly, "Well, you do know I need a driver's license and credit card." That set the tone for the entire interaction. What followed was an extremely frustrating experience involving management, conflicting information, and misinformation regarding their payments policies. When I questioned what I was being told, the manager did not resolve the situation professionally and, in my experience, was not truthful about what had been communicated or what the company's policy actually was. He also made my son late for his baseball game. Juan was the one exception and deserves recognition for actually providing the level of customer service you would expect. Unfortunately, my experience with the other employees and management was enough that I would not recommend Fox Rent A Car at Phoenix Sky Harbor.

Excellent customer service at this PHX Alamo airport location. The Manager Ryan was outstanding! We…read morehad an issue with a tire and he took care of it right away. We had to call Alamo Roadside Service and they were excellent. Responsive and great with follow up. Also, Mike at the counter and Lataya at the return area were fantastic too. Alamo is superior to any other car rental company!

Even though it told me I could skip the counter when I arrived. I was informed that because my…read morereservation was made less than 24 hours ago as in about 12 hours ago. That I could not skip the counter. Won't even allow me to use the only working kiosk (others broken) Ridiculous Stick w Avis or others

These people are pretty good. Quick and to the point,…read moreanswering all my dumb questions with a smile. Out of the terminal a few quick questions and into the car. We got to choose between a dozen cars...that's new to me. The car was clean and drove as expected. Return was even faster. Just get your stuff and walk off. Last words...next time.

In and out in less than 15 minutes. Never fails with Enterprise as I visited Phoenix and needed a…read morerental and Enterprise is located at the airport rent a car center and the process was a breeze. Great customer service that verified everything and got us going after checking in and directed us with simple directions. Down the escalator and was immediately greeted by another team member showing us which cars we may take and straight out of the airport within 15 minutes. They make getting into a car and returning a car a breeze and truly hassle free.

Getting to the rent a car place you have to take a sky train which takes around 15 minutes to get…read morethere and is a long ride to get there as it used to be in a garage, but now has changed since the last time I went which was 10 years ago. Unfortunately, I could not pick up the car ASAP since being a gold member and had to see customer service, but thank god there was no wait. They told us to pick a car from the presidential circle. We ended up with a KIA Niro which was not too bad. It is a cute SUV white. Our car needed an oil change however, but we did get a full tank of gas. The car had scratches too so worried about the AI scanner for the car. They do have the UYE AI scan, we had terrible luck in North Carolina. So my wife took a 360 video of the car before and after. When we returned the car, they did the scan but no text messages saying about damage. Then, the following day they send you a damage report which there was none. So I am happy they have someone look at the AI scan's now, I believe. Last time I got a text message last minute saying I did damage, but now there is no worries. I guess Hertz learned there lesson. I would rent from them again. However, I would not be surprised if there were bad experience due to the scanner.

Super Chaotic! One location closed on us even with reservation. No clear instructions no clear…read moredirection. Getting someone on the phone is impossible!!!!!! I spent 2 hours making sure my husband didn't have to spend a night in Arizona due to communication issues. If your first timer on car rental don't use them! We were first timers and we were stressed! During this experience I was able to get Experian on the phone immediately and tried to help me even though I wasn't renting with them! Just take that into consideration when choosing who to rent with!

It shouldn't take almost as long to pick up my pre-reserved rental car as it did to fly into Sky…read moreHarbor from two states away, but it did (90 minutes). There was no long line (in fact, I was attended to immediately), it was just a HORRIBLE comedy of issues, one after another. This was my first experience with Budget, and will absolutely be my last. Here's a summary: I reserved an electric vehicle ("Ford Mach E or similar") through Budget using Costco's travel website. The rental fee for the entire 6 days was roughly $377, a phenomenal deal. I told the Budget employee that I had a reservation through Costco, and he couldn't find it. He asked for my confirmation number from my Costco confirmation e-mail, and found my reservation that way. He rung me up (took roughly 10 minutes), and said the total cost would be right around $1,700. I showed him the confirmation e-mail showing the $377 total, and he said that the "prices must have reset since it's now after midnight". He was unable to adjust the price because he needed a "manager number", and there were no managers on duty. He sought assistance from a coworker, who was able to help him (another 15 minutes), and got the price adjusted, but said that the car was no longer available. He looked for cars, and found a Genesis GV60, and said he could give it to me for another $10 / day, and I excitedly agreed. He went through the same ten-minute ordeal, and again, reported that the car was no longer available. This cycle went on over and over for over an hour, and I added that at that point I don't care if it's an electric car, I just want something to drive. He said he'd put me in a Mercedes, and would give it to me for the same $10 / day premium over my original price. He wrote parking space #140 on my pickup ticket, told me the keys were in the car, and to just go to spot 140 to pick it up, and show the QR code he'd texted me on my way out. So, off I went to the garage, found space 140, and in it was a Genesis, not the Mercedes on my contract. So, I went for help from the in-garage attendant, and he repeated the same "here's a car", "I'll update the contract", "Oops, that car's not available" a few more times. He eventually was able to transfer a "car over from the Avis side", and I went to the parking space to get it and it was a Ford Mach E, just like I'd reserved. Budget corporate responded to my "how did we so" survey, and refunded one day's rental fee, and apologized, thus the extra star.

No lines had to wait about 20 minutes for my rental. 3 employees behind desk helping no oneread more

The check-in process was a nightmare. Each rental car company at the Phoenix Airport had a long…read moreline of at least 10+ guests. Only Payless had a short line of 3 people; I was the 4th. We arrived in line at 10:45am and did not get into our vehicle until 1:38pm. There was another party ahead of us whom had been waiting until 10am and still did not get their vehicle when we departed. Only 1 employee was working the desk (her initials are LL) and she was excessively slow. She carried on conversations with guests for an average of 45-minutes each. While I can appreciate the sentiment and her being friendly, she needs to read the room and realize the situation that she is holding up the line. Within the first hour, every other rental car company had resolved there line and had no guests waiting... except PAYLESS! Our line was now 15+ people long and was not making ANY progress. Another guest whom had lost his patience asked her why it was taking so long and she flipped her lid on him and called a manager to keep him at bay, even though his complaint and his reasoning was entirely valid. He did not raise his voice or do anything rude; it was her who overreacted. Mercifully, another employee arrived at 1pm. He cleared about 5 customers almost immediately before LL had moved on from 1 customer. But even then, he said there was a delay in his queue because vehicles were not being washed fast enough. This was a complete disaster to have wasted almost 3 full hours waiting to pick-up a rental car which was pre-paid, pre-organized and apparently in-stock and on the lot. I have had issues in the past with rental car companies when picking up from isolated locations, which has led me to always book at an airport because their stock is typically higher and efficiency is better. This was NOT the case for Payless. There were at least 10 parties of guests whom had to wait 2+ hours to pickup a pre-paid vehicle! Now that I am writing this review, I can see that the 2/5 stars rating and this type of customer service (or lack thereof) is common practice for this company. AVOID AVOID AVOID

This place is awful!! Pre-reserved a car through Priceline got off my flight straight to the car…read morerental counter "No one There" closed with a sign stating to go to Avis, got to Avis a long line out the door guess what?? No clean cars available not enough employees to get the cars ready to cater to customers in line!! Walked around to another car rental company guess what no cars available! We were there on business we missed our meeting because the car rental could not get enough employees to get cars ready for their customers. What kind of operation are you running????? Especially at the airport!!! You guys owe me big time because that meeting was big money for our company!!!! What are you willing to do for us???

I booked the rental online and got several notifications in the days ahead to check in and skip the…read moreline but after trying with all of my different credit cards it wouldn't process the transaction and would just tell me I need to go to customer service. So I arrived at the customer service desk and waited in the very long line. Just to get to the desk and the employee to tell me its because my birthdate was missing... If I recall it is supposed to pick up my birthday from my driver's license that scanned in.. soo not real sure how that would be my problem.. Anyways the employee was great and friendly even despite the heavy workload.

Fernando was Welcoming and Helpful. I booked via 3rd party and prepaid for the 6 day rental. He…read moregot me checked in, went over coverages and how to avoid extra charges. He asked if I was happy with the small SUV I selected and a few other options I could upgrade if I'd like. He was friendly offering, but was not pushy. My Chevy Trax was perfect. It came with a full tank and I returned it with a full tank. The return was smooth, easy and no extra charges, fees, and no issues.

I Just had to write a review on behalf of the customer service I received from AZ Ride Solutions…read more I was in a bit of a bind as my car was in the shop and I needed transportation to get to work. I called AZ solutions, they were so helpful and friendly. They offered me a same-day car rental. It was a clean, reliable and hassle free process. Such great communication and no extra hidden fees. I would definitely recommend them. I will definitely be using them again.

I can't say enough about Az Ride solutions, my Volvo semi broke down while on the way to Nevada and…read moreI needed a rental asap while it was to be worked on! I reached out late at night not expecting a reply but Not only did i get a fast and courteous response the availability and pricing were explained and they were able to accommodate me for almost a week ! the car was economical and immaculately clean A++++ would definitely recommend world class customer service