Adj: Remarkable So it's remarkable bc it was a surprisingly smooth experience that we had compared to others' reviews. It's not remarkable as in extraordinary. We got to the counter after arriving and then taking the sky train to the rental center. The line was short at the time (it built up after we got there) and we were getting our car pretty quickly. I believe I reserved a compact SUV and we got a VW Taos and it drove well enough even though going up some hills it struggled a little bit, but it had good fuel economy. Overall, the car was in good shape, drove well, and the return back to Fox was smooth and the agents we interacted with were all friendly. read more

Fox Rent A Car - Diagram paper to note any damage you find before you pick up the car and also gas gauge. - Car Rental Near Me - Phoenix, Arizona

First off...reasonably priced. Arrived at Phoenix airport, took the sky rail to car rental, checked in paid for rental. Charged a refundable deposit of 150.00. The vehicle was nice looking, a little dusty. We only rented for 2 days. Brought back checked in and received our deposit back the next day. read more

Fox Rent A Car, PHX Airport. Nov-Dec, 2025. My husband and I were traveling to Arizona and Southern California, and needed to rent a car for about three weeks. Our preference was for a smaller, fuel-efficient car with unlimited mileage since we'd be covering a lot of mileage. (Our total was just under 1,500 miles). We comparison-shopped at on-line travel businesses and Fox was consistently offering the best prices but not the best ratings. That said, we booked our rental through Fox knowing that we could cancel our reservation if our plans or if prices changed. With early booking, we'd at least be guaranteed to have a car if demand were high for our travel dates. Pricing (5/5). Prices did in fact drop from our initial reservation, and we were easily able to cancel the original reservation in order to rebook at the better price. Our reservation was pre-paid when we made the booking. Pickup at PHX. (3/5). We were third in line at the rental counter and reached an associate within 3 minutes. He was efficient but neither friendly nor unfriendly. There was no hard sale to add-on collision insurance or pre-paid gas, but we were surprised that they required a $150 refundable security deposit. (It was returned within two days after we brought the car back). The actual car pickup was down one level, and Fox was a bit hard to find as they were small and tucked in a corner. We got the car (Nissan Versa) quickly, checked for damage (none), took photos, and checked the odometer (about 18,000 miles). It was freshly washed and vacuumed, and had a full tank of gas. Of note, we were pleasantly surprised that the car was the 2025 model and, as mentioned, had fewer than 20k miles. The car performed well and did, as hoped, get great mileage -- about 41 mpg for our trip -- and this wasn't even a hybrid. We encountered two issues: (1) we got a warning message on the final day that the car needed to be serviced for an oil change; and (2) there was a label on the front windshield that stated "do not remove" that was directly in front of the line of sight of the passenger in the car. We would rent from Fox again given the quality of the car we rented, the great price, convenience of picking up and returning the car at the PHX airport, and the fast return of our deposit. This would've been a 5-star rating but for the oil change warning and the irritating label on the front passenger window. read more

Fox Rent A Car - 2025 model with under 20,000 miles. Dec, 2025. - Car Rental Near Me - Phoenix, Arizona

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Terrible experience from beginning to end waited an hour in line when I already paid and booked my car online. Then waited over an hour to then get the car. I would never use them again. Staff are useless and we're unable to answer any questions. read more

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This was the worst traveling experience of my life . We arrived at 1130pm and there were 7 people in line and 1 worker. It took 1 hr to get to the front and they said it'll be another 30-60 minute wait for a car. WTH??? The 1 person at the counter should have told us that. I'm cancelling all future reservations on fox read more

Worse rental car in 64 years Hot in at midnight, no lines ,counter person fantastic That's where the good ended Took one hour after being lied to 4 times about where my car was and how.long it was going to be Then was given cheaper rental that what was paid for It was filthy dirty,full of dents and scratches and had not been wiped down or vacuumed Called and asked for a supervisor have now been told 4 times I would receive a call back and its still has not happened This is the 1st bad review I have left in my life and have left many many good ones I understand stuff happens, but not one person I have dealt with has given 2 shifts about anything I have to say Never ever rent from fox rental car!! read more

Deceitful, horrible company. Pre paid for everything and got charged for roadside assistance that I didn't ask for and they double charged me for my rental. I was in a rush with my two children and wife when signing the rental agreement at the desk to pick up the car. Fox verbalized with me that I was signing a waiver to "for-go" all the extra "add-ons". I took their word because I didn't think they would take advantage of a family. They did... they lied and cheated this family out of money we didn't need to spend. When I called them and asked why I didn't get my money back when I returned the vehicle, they said.. "Unfortunately, you signed it so, you agreed to paying." I said, "I was told I was signing to not have all the ad-ons! I even questioned the man at the desk why the deposit was so high, he said it was just the deposit and I would get the money back if nothing was wrong with the car." I dropped the car off in better shape than I got it. There was oil on everything. I could barely grip the steering wheel it was so gross. Absolutely disgusting company that blatantly lies to it's customers when they are vulnerable and unable to read every square inch of a contract. If you have any respect for yourself and your money, you'll avoid this company like the plague. Hey Fox, I saw your 1.5 start review and gave you a chance... If you lie to your customers to their face, you shouldn't be in business. If I could give a negative review, I would. Good riddance... read more

45 minute wait for the one desk rep to process - then another 20 minutes at the car pickup because they didn't have our car ready! Nope

I am highly disappointed with Fox Rental in Phoenix. The person checking us in was deceptive regarding pre-paid gas and it cost us about $50-75 more than it should have. The car was not well cleaned when we picked it up. There was also garbage left inside under the driver's seat. While driving the car the oil change maintenance light kept turning on. We had a Jeep Grand Cherokee Laredo for our rental. read more

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I just took a couple of trips where I rented a car from a company other than Fox. I just wanted to let them know they are still terrible and they will NEVER, EVER get my business again. Wait a minute, I just reserved another car for a summer trip. It is with a company NOT named Fox. $3700, and counting, in lost business. read more

This is ridiculous!! We have been waiting downstairs in the parking lot for 50 minutes waiting for our rental car. There are people that have been down here waiting for their car for 1 hour and 10 minutes. There are approximately 75 people down here waiting. Do NOT rent from them...they might be a little cheaper but the wait is NOT worth the savings! read more

‼BEWARE...reservation desk clerks at PHX are Trained to SCAM YOU‼ We were charged $1197 in additional fees we did not want and had declined‼ They rush you through the signing process, of course there are 6-9 people waiting in line behind you. Once you sign you're on the hook, it's already charged to you card. You can dispute, but Customer Service Rep reminded me that I did sign it. Lesson learned....do not let them Rush you, Read before signing, the cost of the fees was more than Double the cost of the actual car rental‼ Crappy service, crappy cars, crappy rental company but above all else they're ‼BLATANT DISHONEST SCAMMERS ‼ read more

Worst customer service I've ever experienced with a rental car company. Rep from Fox couldn't even speak English and he hung up on me 3 times while I was trying to get to their office to pickup my car. Will never rent from Fox again for as long as I live. read more

I reserved a car for $430. I wanted a small car as it was the cheapest. I then picked up the car and was charged again for another deposit. When I got there they gave me a bigger car because they didn't have any small cars. When I returned the car, I was charged an upgrade for the large car. That is messed up, I don't ask for the larger car , they literally only had six cars in the lot and they were all larger cars. I feel I shouldn't have been charged an additional $229 for an upgrade I didn't ask for read more

Fox Rent A Car - Car Rental Near Me - Phoenix, Arizona

Very friendly people easy in easy out nice clean cars very nice professional explaining every detail and wishing me a happy birthday was so nice read more

Fox stands apart from typical rental companies, but not necessarily in a good way. First, be aware that they operate in a sort of grey area that we didn't appreciate. For instance, they don't require you to show proof of car insurance at the time of rental. As they explained, if anything were to happen, the damage would be charged to your credit account, and you'd be left to deal with your insurance provider on your own. Additionally, if you're renting with your spouse, you'll incur an extra fee. The paperwork process was far from straightforward. I had to walk over twice to ask legal questions about the terms they included in the agreement. It's essential to read through everything carefully, line by line. Another major concern is the condition of their vehicles. The cars come with numerous chips and scratches, so it's crucial to document their condition thoroughly with videos and pictures before you leave the lot. Our first car was in particularly poor shape; I even suspected it had been in an accident, despite their claims otherwise. Beyond the physical damage, the car smelled overwhelmingly bad, a mix of weed and cigarette smoke. It was as if they had tried to mask the odor, but since none of us were smokers, the smell made us all start coughing. Mari was kind enough to offer us a second car, but even that vehicle had its issues, including dents, scratches, and notably worn tires. Make sure to check every part of the car, especially the tires, and document any problems. Despite these issues, we decided to go ahead with the rental, influenced by the great reviews on Yelp. In my reviews for other rental companies, I've been very specific about such details, and I recommend you do the same here. The customer service at Fox was excellent, with genuinely friendly staff who were just doing their jobs. However, it's wise to read through Yelp reviews and take notes of other customers' experiences so you can be better prepared or avoid major problems altogether. One additional point: the cars weren't very clean. On our vehicle, for example, there was a large hole in the seat filled with cigarette ash, a detail we pointed out to Mari. Always inspect every nook and cranny of the car, take plenty of pictures and videos, and if you're traveling with others, have them do the same. Sometimes, another set of eyes can capture details that you might otherwise miss. read more

Fox Rent A Car - Car Rental Near Me - Phoenix, Arizona

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Rental 2/10/2026- 2/18/2026: We arrived at the PHX- Fox Rental counter around midnight and had a half hour before they closed. Our counter experience was pretty good. We weren't pressured into additional coverages or services and travel to Mexico was explained clearly. We picked up the Nissan Versa which had about 34k miles with some exterior damage and a gas tank which wasn't completely full. Attendant said to bring the car back with the gauge at the same level. Five days into our 8 day rental the car wouldn't start. We called roadside assistance and were on hold for 1-1/2 hours. As we waited, we got a jump and drove to a Batteries Plus who tested the battery and said it was in good condition but the cold cranking amp was a little low. We decided to purchase a remote battery jumper for $142. Once we were on the phone with Roadside assistance, they said we needed to go to a Fox Rent A Car approved location to get the battery "officially" assessed. Then, while we waited, we would need to forward the inpsection to Roadside assistance to get an approval for the repair to be covered. Once approved, we could get the car repaired- while we waited. We assumed each attempt to contact Roadside assistance would be a long one. The Roadside assitance rep did apologize for the long wait and was helpful as she called the repair locations to get confirmation of their availability. She also texted me the details. We told her that we would probably not be able to make it to these places given the timeframe. She did not tell us that we needed to document with Fox Roadside assistance the issue again before returning the car. Given it was a Sunday, there were limited places open and available for a long period (hours) as we were driving from Tucson to Mexico. So we continued our travels to Mexico. At that point, everytime we started the car we needed to use the remote jumper. Since we were told there wouldn't be any coverage for a repair in Mexico, we didn't reconnect with Fox until we returned the car to Phoenix 3 days later when we informed the attendant not to turn off the car because it wouldn't start again. Also, we told them that the engine light came on for a day but was off when we returned the car. I called Fox billing within 2 days of returning home and was told I would receive a $20 credit towards a future reservation. I asked if there was anything more they could do given our experience- even help with paying for the remote jumper that couldn't be returned. The customer service rep was polite and she did explain our situation to a manager who said that the best they could do was a $25 credit. She said that had we made contact with Roadside assistance between 2/15 and 2/18 it would maybe a different story. In the end, the Fox policies regarding maintenance issues with their cars is not focused on the customer. The fact that we informed them of the issue and returned the car with the existing problem should have been enough to compensate us for more than a credit for a future booking- which we probably won't use. read more

The phoenix employee down in the garage was literally ignoring us after receiving our rental agreement paperwork. He was trying to impress the girl working with him. read more

we checked in and got our paperwork no problem. But once we went to get our car we were told to wait....and wait, and wait. 30 minutes later after sitting and waiting in the parking garage we got our car. never experienced such bad service in my life. Do not rent a car from here unless you have half your day to waste. read more

Do NOT use fox car rental! They will charge you additional money for loss/damage insurance even if you waive coverage! I was charged an additional $34.99/day plus taxes and fees for something that I asked to waive because my personal car insurance covers rentals. When I called to dispute the claim they said to was in my signed contract - which they did not supply to me until I called to dispute! There my initials were when I initialed at pick up and the service desk just said i had to initial and sign agreeing to waive it and to get keys to car. Purchase was made through Priceline and this is a way that Fox gets you to agree to a low cost car rental and then deceives you! Stay away!! read more

I rented a car on May 21st, 2025. The license plate was expired. See photo. I returned the car a day early due to not wanting to drive a car with expired tabs. Then I booked a car rental with them for June 2nd, 2025. When I arrived they said my booking was canceled and that they could rent me a car for 4 times the amount that I had reserved. I booked through expedia, they helped me get a one day refund on the first rental. I didn't rent with them for June 2nd, 2025 trip. I went with a more reputable company. read more

Fox Rent A Car - Expired license plate on Fox rental car. - Car Rental Near Me - Phoenix, Arizona

This was the least expensive car rental place at the Phoenix airport. The car was clean and worked well. So, when we checked in, the Fox employee went on a diatribe about the governor of my state (CA) and how it's great in AZ that everyone can carry guns. Moreover, when we told him we were going to Sedona, he tried to convince us that our 4 cylinder car wouldn't make it there. Luckily we didn't buy it. Bad customer service when we returned the car too (poor communicator). All in all, it was fine, but they need to better train their employees. read more

Fox Car Rental Phoenix, AZ. I got overcharged for the prepaid gas for $50.50 when I only paid $40 something for full tank of gas the day before I returned the car. The car was returned with more than half full tank of gas. read more

First time renting a car and it was actually very easy! We found check in easily with all the posted signs, and it only took about 10 minutes from start to finish to get the keys! Car was in good condition and fit all our needs for the few days we were in town. Checkout was even easier than expected and we were back in the airport before we knew it! The sky train in between is a plus for the family and we had a great experience with everything overall! read more

Scammed my friend and I and charged us twice for a rental car and refused to refund us the money.

I had an extremely disappointing experience with Fox Rental customer care. The counter agent, Octavio, was on his phone and made us wait unnecessarily. When he finally assisted us, he was rude and dismissive. When I asked if someone else could help us, he simply said "no", which is completely unacceptable in a customer-facing role. This is not the first time I've had an issue with him, which makes it even more concerning. To make matters worse, he threatened to charge a $500 deposit, claiming the card I provided was a debit card, when in fact it was a company-issued credit card. I travel most of the year and have rented cars countless times--this was by far the worst customer service I've experienced. Fox seriously needs to address professionalism and basic customer respect at their counters. This rating is particularly for Octavio, other agents have been decent and know how to treat customers professionally. CenterCard is issued as a corporate charge/credit card (commonly used by companies for travel and expenses). It does not draw from a checking account, which is what defines a debit card. read more

During the rental process, Ocatvio suggested the pre paid fuel option, stating it was cheaper than any gas station around. He did not explain this process. I assumed they will fill it with however much gas I used. Well I was wrong. . When we returned the vehicle, we still had 1/3 of a tank left. The service rep checking the vehicle in said there was only an option to charge for a full tank (74.00 for a Jeep Cherokee) I said nope, not paying that. So I took the vehicle to a local gas station and filled it up for 45.00. Don't fall for that scam crap. Don't rent here. Oh also, they gave me the car not filled all the way up and wanted to charge me for a full tank. read more

Fox Rent A Car - Vehicle was 0% oil life and wasn't even filled up all the way. - Car Rental Near Me - Phoenix, Arizona

Bait and Switch + Horrible Customer Service at PHX Booked through Expedia and was shocked when the Fox Rent-A-Car desk at PHX told me I owed an extra $150 with no clear explanation. When I asked to speak to a manager, Emilio came out, offered zero help, and blamed the issue on me booking through a 3rd party. When I pushed for answers, he canceled my reservation on the spot and told his staff not to assist me further. I'm a Marine Corps veteran and was in Phoenix for cancer treatment at Mayo Clinic. Emilio left me stranded without transportation and showed no empathy whatsoever. I've never been treated this poorly by any company. Fox leadership should be ashamed and seriously reevaluate who they put in charge of customer-facing roles. I'll never rent from Fox again. read more

Like other reviewers, don't listen to their spiel on uncharges. We rented via AARP because a 2nd driver can be assigned for free - but Fox said they never heard of it. Worse, they told me that we can only drive in the state they operate - and since they were not in any of the other adjacent states that made for a rude surprise. Shop with a NATIONAL car rental company. Oh, they will let you drive anywhere as long as you pay for another daily upcharge -- $18 a day if I recall. Ridiculous. read more

They should be called scam or Sly Fox. When we went to pick up our car I told Patricia we didn't want any add ons because our insurance covers everything. She says that's fine we will get you out of here quickly. Since my husband was going to drive the vehicle, she pulls out her tablet and scrolls to the point that she says you just need to initial here, here and here etc. She then claims the printer isn't working to make you feel rushed. Again she's okay with us saying we didn't want any add ons while she is getting quick initials on her tablet. Needless to say she scammed us out of $249.85. Patricia charged us for every add on she could. This happened at the Phoenix Sky Harbor Airport. read more

Absolutely the Worst Rental Experience - Avoid Fox Rental Car in Phoenix at All Costs If I could give zero stars, I would. We rented a car from Fox in Phoenix for just one evening, and it quickly turned into a nightmare. As soon as we got off the highway and began stopping at traffic lights, the car suddenly started blasting out extremely hot air -- no exaggeration, it was like being hit with a furnace. Keep in mind it was 106°F outside. The air conditioner was clearly broken, and in Phoenix heat, that's not just inconvenient -- it's dangerous. We immediately called Fox, and while they said the issue was "noted" and that we could exchange the vehicle, we were already over an hour away from the airport. The car was only rented for one evening, so going all the way back would have completely defeated the purpose of renting it in the first place. When we explained this to them, they told us to call billing after we returned the car and that we would be compensated. But when I did just that, billing was shockingly rude, dismissive, and completely unhelpful. It took weeks just to get someone to actually speak to me, and when I finally did reach a manager, their attitude was even worse -- cold, condescending, and unwilling to resolve anything. This was easily the worst customer service I've ever experienced, and all for a rental that lasted less than 24 hours. Between the faulty vehicle, the sweltering heat, and the rude, incompetent staff, this entire experience was a complete failure from start to finish. Save yourself the stress, time, and money -- do not rent from Fox in Phoenix. You deserve better. read more

low rate and new but be careful..service ok but office in a big warehouse at Denver and now it gets worst....asked if we need the pre paid tolls and said no. A week after the trip I get four invoices for tolls charges and never use a toll road. I call the number and hit 3 and it just going back to 2 and 3 which did not pertain to disputes on reservation....a BIG WASTE OF TIME ALL AROUND read more

Fox Rent A Car - charges for tolls and there 3 more - Car Rental Near Me - Phoenix, Arizona

Unfortunately I cant give a lower score, I wish I could give negative stars...Horrible customer service, CAN'T GET A HOLD OF A SUPERVISOR WHEN I CALLED IN, they don't listen or help, I was charged for insurance when, I told the man over the counter I didn't want or need it, he was very hard to understand in general but I made it clear I didn't want it and he snuck it on the contract. They won't issue refund or even discuss anything over the phone. I WOULD NEVER RECOMMEND THEM TO ANYONE. RUN AWAY FAST DON'T RENT FROM THEM!!!!! read more

My review is specifically for Fox's lost and found department. Our experience with Adriana was superb! There were so many ways in which she provided service that went above and beyond. First, she was very calming as we tried to figure out the logistics. Second, she was reliable. She called exactly when she said she would call, sent tracking information as promised, and provided clear expectations for timelines. Third, she did a great job selecting packaging that protected the iPad during shipment. All in all, we couldn't have asked for a better experience given the circumstances. THANK YOU, ADRIANA!!! read more

Our trip was ruined by the stress of our rental car breaking down, Fox roadside assistance showing no concern, urgency or compassion, and having to pay extra expenses (Uber rides & a hefty towing fee) just to be able to help them resolve their issue and get their Jeep back into their possession. We booked and prepaid for a rental car through Priceline. Once booked, we were notified that the rental company was called Europcar and we were to pick a compact SUV from Phoenix Sky Harbor's rental facility. (It ended up being Fox). Our pickup was scheduled for 1:30pm, but with the long lines and only 2 people working at the counter, as well as the lack of SUVs available (the agent recommending we upgrade & STILL no vehicles were available), we didn't get into an SUV until 3pm. We thought this would be the only headache of our trip, but it was nothing compared to what transpired with our rental car experience. We were given a 2024 Jeep Grand Cherokee, which was great since we were in town for a wedding that was 2 1/2 hrs away from Phoenix Sky Harbor airport (and 25 mins outside of the town of Prescott). However, on our drive to Prescott, we started having some weird electric glitches. For example, when we would try to accelerate to merge into traffic, the Jeep would automatically switch into NEUTRAL, which was terrifying on several occasions. One of our friends was driving behind us one night and noted that the tail lights weren't on (even though our headlights were on). Lastly, the interior lights never came on when we would open the doors and then would randomly turn on and off. On the morning that we were set to head back to Phoenix (from Prescott) to go to a concert and then fly home, the Jeep wouldn't start. I rolled down the driver's side window to make sure that was working. We tried jumping the car with a friend's, but it wasn't working and ended up turning over altogether. We had to call AAA to come out and try to jump the car battery. The guy tried a couple different ways and couldn't get the Jeep started either. He said it was most likely an electrical issue and we would have to get it towed. I called Fox roadside assistance and they said we were not allowed to get it towed to Phoenix and that they would send out their own tow guy. However, they didn't know when they would be able to get to the car. We told them about our urgency to get back to Phoenix so we could get back home out of state and that our friends were about to leave and we needed to at least catch a ride with them so we weren't left stranded. We were concerned that the window was still down and Fox roadside told us that if we left the Jeep, we would be "abandoning the vehicle." This nightmare continued for several days. Thank GOODNESS we got a ride with our friends that day, because it took 3 days for someone from Fox Rental to finally locate and retrieve the vehicle!!! We would have been stranded with dead cell phones, no food, etc. if we had waited for that person to come. The first day, the Fox guy couldn't find the vehicle (since the roadside assistance person we spoke to on the phone didn't relay the GPS coordinates, landmarks or any info to him), so he drove back to Phoenix. The next day, he said he was too busy and couldn't make a 2nd attempt. We ended up paying for Uber rides to get around in Phoenix since we weren't given a backup vehicle (even though we were still paying for those dates.) The 3rd day, when we were back home, we finally talked to someone at Fox who had a little bit of compassion and understanding of our situation. We were told to pay out-of-pocket for a local tow company to have the vehicle towed to a certain place and location. Turns out, that place doesn't even exist. So then, after several phone calls to Fox, they gave us a different place and address to have it towed to. It cost us $400 for this tow. Besides the amount of stress and extra financial costs we incurred, we weren't able to visit family in the Phoenix area, like we had planned due to not having a working vehicle. We are so disappointed and upset by this entire experience and hope no one else has to go through something like this!!! read more

Fox Rent A Car - Attempted to jump the Jeep from a friend's vehicle first before calling AAA and then Fox roadside assistance - Car Rental Near Me - Phoenix, Arizona

Great value easy to work with staff only reason is the car I rented could have been in a little better condition it had a dent and a big black scrape and the interior had a some stains on the back seat read more

Avoid this company! I pre paid for a rental car. I go to pick it up and clearly state I do not need or want the insurance or road side assistance. I am then told to sign what I am told is a waiver. Well after an extra $400 in charges on top of what I prepaid I get the car. The brakes were totally shot. metal on metal screeching. Totally unsafe. The fuel gauge does not work. I return the car. Get my final receipt and notice I was charged for the insurance and road side assistance I told them and supposedly signed a waiver for. So I contact customer support and receive an email stating that it was not a waiver but actually an agreement for the extra services I clearly stated I did not want. Total deception. they then tell me that their is nothing they can do. This is theft in my book. Absolute criminals. Do not use Fox Rental cars. The car was a disa waiting to happen and they will swindle every dime out of you they possibly can. My supposed prepaid car ended up costing more than double with the deceptive insurance scam and a license fee of $200. Please use another more reputable company. read more

Reserved online for the prepaid rate. Declined insurance. Rental period Feb 7-10, 2026. At the counter insurance was offered and was declined along with the prepaid gas. When received the receipt after the rental was returned, insurance was charged and prepaid gas was referenced but not charged. Contacted customer service and was told, like others, a contract was signed. At the counter, you are asked to sign a pad which has no text with it and initial. When the agreement was sent with the dispute it showed 6 sets of initials like they were copied and pasted. Two sets were in empty spaces. Looking at other complaints it looks like it happened a few times during this time. Also noticed that there is no combination of fees/cost that equals the charge for the AZ sales tax. Was charged more than the 11.10%. read more

Was literally lied to by their customer service about insurance. I declined insurance, proceeded to get charged for it, then when I explained the situation I was just given this run around of different numbers to call. When you would call those numbers you'd be directed to call a different number or talk to a different person. They had me even sign a document that I specifically asked, "this is for the deposit?" and he said yes, when in reality it was for insurance. And now they're saying "oh you signed the document so we won't refund you." I've read other reviews, this isn't the first time they've done this. They are a shady company exploiting customers. Please go to an organization that actually has a decent reputation so you're not getting scammed out of $500 like the rest of us. read more

Fox was fine. I'll admit I nervous to rent from Fox with all the bad reviews but it ended up going for it since it offered the lowest price among competitors. When you arrive at PHX, exit the terminal and take the train to the end of the line. I will provide reference that my experience might have been slightly different than others as I booked the reservation a few days in advance and arrived at the rental center early in the morning around 7:30am. There was no line when I arrived. While the woman at the desk checked me in without any issue, I would say that she wasn't super friendly. She also tried to rope me into paying $150 for the "basic insurance," only asking whether I wanted basic or premium coverage. If you have your own personal insurance, you can select neither. She didn't mention this until I asked. Make sure you check this before you swipe your credit card. The car I rented was a pretty standard four door small SUV. It did come with a small dent on the left side and a large "sap" mark on one of the rims. Make sure you do a thorough examination of the condition of the car and note any damage on the slip before leaving. When I returned the car the attendant pointed out the dent but luckily I still had my slip with me to prove that it was pre-existing. Overall, this rental made me nervous but it ended up being fine. read more