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    Fox Rent A Car

    1.4 (1.3k reviews)
    Closed 4:00 am - 12:30 AM (Next day)
    Updated 2 months ago

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    Alison D.

    Terrible experience from beginning to end waited an hour in line when I already paid and booked my car online. Then waited over an hour to then get the car. I would never use them again. Staff are useless and we're unable to answer any questions.

    Sarah M.

    I am highly disappointed with Fox Rental in Phoenix. The person checking us in was deceptive regarding pre-paid gas and it cost us about $50-75 more than it should have. The car was not well cleaned when we picked it up. There was also garbage left inside under the driver's seat. While driving the car the oil change maintenance light kept turning on. We had a Jeep Grand Cherokee Laredo for our rental.

    I reserved a car for $430. I wanted a small car as it was the cheapest. I then picked up the car and was charged again for another deposit. When I got there they gave me a bigger car because they didn't have any small cars. When I returned the car, I was charged an upgrade for the large car. That is messed up, I don't ask for the larger car , they literally only had six cars in the lot and they were all larger cars. I feel I shouldn't have been charged an additional $229 for an upgrade I didn't ask for

    Minelie A.

    Fox stands apart from typical rental companies, but not necessarily in a good way. First, be aware that they operate in a sort of grey area that we didn't appreciate. For instance, they don't require you to show proof of car insurance at the time of rental. As they explained, if anything were to happen, the damage would be charged to your credit account, and you'd be left to deal with your insurance provider on your own. Additionally, if you're renting with your spouse, you'll incur an extra fee. The paperwork process was far from straightforward. I had to walk over twice to ask legal questions about the terms they included in the agreement. It's essential to read through everything carefully, line by line. Another major concern is the condition of their vehicles. The cars come with numerous chips and scratches, so it's crucial to document their condition thoroughly with videos and pictures before you leave the lot. Our first car was in particularly poor shape; I even suspected it had been in an accident, despite their claims otherwise. Beyond the physical damage, the car smelled overwhelmingly bad, a mix of weed and cigarette smoke. It was as if they had tried to mask the odor, but since none of us were smokers, the smell made us all start coughing. Mari was kind enough to offer us a second car, but even that vehicle had its issues, including dents, scratches, and notably worn tires. Make sure to check every part of the car, especially the tires, and document any problems. Despite these issues, we decided to go ahead with the rental, influenced by the great reviews on Yelp. In my reviews for other rental companies, I've been very specific about such details, and I recommend you do the same here. The customer service at Fox was excellent, with genuinely friendly staff who were just doing their jobs. However, it's wise to read through Yelp reviews and take notes of other customers' experiences so you can be better prepared or avoid major problems altogether. One additional point: the cars weren't very clean. On our vehicle, for example, there was a large hole in the seat filled with cigarette ash, a detail we pointed out to Mari. Always inspect every nook and cranny of the car, take plenty of pictures and videos, and if you're traveling with others, have them do the same. Sometimes, another set of eyes can capture details that you might otherwise miss.

    Expired license plate on Fox rental car.

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    5 months ago

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    8 days ago

    45 minute wait for the one desk rep to process - then another 20 minutes at the car pickup because they didn't have our car ready! Nope

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    7 months ago

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    1 month ago

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    10 months ago

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    2 months ago

    Scammed my friend and I and charged us twice for a rental car and refused to refund us the money.

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    5 months ago

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    10 months ago

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    2 years ago

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    Thank you for sharing your feedback Hannah!

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    Page 1 of 32

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    Review Highlights - Fox Rent A Car

    I used PAYLESS rental car - see my review on why I'll never use PAYLESS again.

    Mentioned in 17 reviews

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    Hertz Rent A Car - Lots of stations but nobody to attend!

    Hertz Rent A Car

    1.9(1.1k reviews)
    0.0 mi

    This hertz is located right in the airport. I'm a gold member and really don't see any perks to it…read more Not even a courtesy fee waived for being 45 mins late on dropping my car off which is fine. They do add an additional 29 dollars to your total rental. Also it's 18 bucks to simply rent from the airport. You can check in on the app and it will direct you to your vehicle. They have a directory which will clarify which area to pick a car. Honestly they were all the same whether gold or not. You pick a car and drive out. Upon exit they ask for your driver license and give you your rental contract. Dropping off was easy as well they simply instruct you to leave the keys and a receipt will be emailed. Don't forget to take a pic of mileage and gas just in case. Car was clean and decline the fuel through the app it's much cheaper at gas stations.

    Super Chaotic! One location closed on us even with reservation. No clear instructions no clear…read moredirection. Getting someone on the phone is impossible!!!!!! I spent 2 hours making sure my husband didn't have to spend a night in Arizona due to communication issues. If your first timer on car rental don't use them! We were first timers and we were stressed! During this experience I was able to get Experian on the phone immediately and tried to help me even though I wasn't renting with them! Just take that into consideration when choosing who to rent with!

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    Hertz Rent A Car - Mercedes EQB 250+

    Mercedes EQB 250+

    Hertz Rent A Car - Short line for Gold Members at Hertz

    Short line for Gold Members at Hertz

    Hertz Rent A Car

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    Thrifty Car Rental - Bulge in 100 degree heat

    Thrifty Car Rental

    1.5(663 reviews)
    0.0 mi

    I booked the rental online and got several notifications in the days ahead to check in and skip the…read moreline but after trying with all of my different credit cards it wouldn't process the transaction and would just tell me I need to go to customer service. So I arrived at the customer service desk and waited in the very long line. Just to get to the desk and the employee to tell me its because my birthdate was missing... If I recall it is supposed to pick up my birthday from my driver's license that scanned in.. soo not real sure how that would be my problem.. Anyways the employee was great and friendly even despite the heavy workload.

    Like many other reviewers that have been bamboozled the efficiency of Thrifty Car Rental is…read moreinexplicable. Understaffed at America's friendliest airport and one of the busiest counters, is downright disrespectful & unethical. THE APP to sign in may or may not work even if you arrive an hour prior to your reservation. THE GREED. Everybody is taking advantage of the consumer!! See the image. It's 10:05 p.m Single employee. I'm number 42 in line and their are two dozen more behind me. But hey, instead of corporate hiring more staff for the late night shift, they will charge the consumer $27.99 to skip the counter. Seriously? So now I have to work two additional hours of overtime to not waste time in a line that should be fully staffed?! The corporate greed is unpalatable. Oh, and if they weren't being slick, full disclosure such as " This location is under staffed. Wait times can exceed 1+hour we have a skip the counterfee for $27.99 which may or may not work. Even when we textex you 24 hours in advance to check in that does not mean that you will be cleared by the time you arrive." Then the consumer can make their own decisions. Transparency on their website is a farce. Literally, be forewarned

    Photos
    Thrifty Car Rental - Nice wipers

    Nice wipers

    Thrifty Car Rental
    Thrifty Car Rental

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    Fox Rent A Car - carrental - Updated May 2026

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