Listen to the bad reviews we are telling you the truth!! This is a horrible company to rent from!! when we rented yes we also had long wait lines, I denied rental insurance and they still tagged it on, and I had no clue until I returned the car. They don't listen to you. I left my personal belongings in the car when I returned and rode the train and was like where is my purse. I had to go all the way back, went to the car. They had already moved. It spoke to a manager. he went by himself, and he stole three of my credit cards and had the audacity to use them!! this is a very very dishonest company and I complained about that and they could care less!! read more

If it's your first time at the Phoenix airport, be ready for a long walk to get to the Sky Train. But at least Fox communicated accurate instructions to get to the rental car center, which I appreciated. There was a long line at Fox when my flight landed, but the entire line was gone 20 minutes later. I was impressed with the speed. Until I went downstairs to the Fox Rent A Car booth in the garage where you pick up your rental vehicle and realized they didn't actually have cars ready for all those people. I found tons of customers just standing around, restless and annoyed. Basically, you just have to wait for them to call your name when your car is ready. Obviously they overbooked and couldn't accommodate all of the reservations that were made. Wow... I have no words for how ridiculous that is. This company accepting reservations while not having cars available then having people wait an hour for their rental cars is not okay. Once my name was finally called, after waiting in the hundred degree heat for about 45 minutes, the Fox employee gave me the keys to my rental car and told me the wrong make, model, and location of the vehicle in the garage. I mean, I eventually found it using the key fob, but I'm baffled at how terrible their service was altogether. The saving grace to my experience was the quick and easy return process, but that was too little too late. I feel confident in giving a one-star rating based on my recent experience. read more

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AVOID AT ALL COSTS!! Their cars are death traps held together by duct tape Do not rent from Fox at Phoenix Sky Harbor. They are handing over completely unsafe, improperly maintained vehicles and hiding critical defects rather than fixing them. First car: Reeked overwhelmingly of cat pee, forcing an immediate swap. Second car: Mid-trip, tape started peeling off under the car revealing that their team had duct-taped a broken undercarriage part to the bottom of the car. When confronted with photo evidence, Europcar / Fox customer service refused a refund because we didn't "report it at pickup"--as if customers should crawl under vehicles to inspect for hidden duct tape. Renting out cars held together by tape is grossly negligent and extremely hazardous. Do not rent from them. read more

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Fox Rent A Car, PHX Airport. Nov-Dec, 2025. My husband and I were traveling to Arizona and Southern California, and needed to rent a car for about three weeks. Our preference was for a smaller, fuel-efficient car with unlimited mileage since we'd be covering a lot of mileage. (Our total was just under 1,500 miles). We comparison-shopped at on-line travel businesses and Fox was consistently offering the best prices but not the best ratings. That said, we booked our rental through Fox knowing that we could cancel our reservation if our plans or if prices changed. With early booking, we'd at least be guaranteed to have a car if demand were high for our travel dates. Pricing (5/5). Prices did in fact drop from our initial reservation, and we were easily able to cancel the original reservation in order to rebook at the better price. Our reservation was pre-paid when we made the booking. Pickup at PHX. (3/5). We were third in line at the rental counter and reached an associate within 3 minutes. He was efficient but neither friendly nor unfriendly. There was no hard sale to add-on collision insurance or pre-paid gas, but we were surprised that they required a $150 refundable security deposit. (It was returned within two days after we brought the car back). The actual car pickup was down one level, and Fox was a bit hard to find as they were small and tucked in a corner. We got the car (Nissan Versa) quickly, checked for damage (none), took photos, and checked the odometer (about 18,000 miles). It was freshly washed and vacuumed, and had a full tank of gas. Of note, we were pleasantly surprised that the car was the 2025 model and, as mentioned, had fewer than 20k miles. The car performed well and did, as hoped, get great mileage -- about 41 mpg for our trip -- and this wasn't even a hybrid. We encountered two issues: (1) we got a warning message on the final day that the car needed to be serviced for an oil change; and (2) there was a label on the front windshield that stated "do not remove" that was directly in front of the line of sight of the passenger in the car. We would rent from Fox again given the quality of the car we rented, the great price, convenience of picking up and returning the car at the PHX airport, and the fast return of our deposit. This would've been a 5-star rating but for the oil change warning and the irritating label on the front passenger window. read more

Fox Rent A Car - 2025 model with under 20,000 miles. Dec, 2025. - Car Rental Near Me - Phoenix, Arizona

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Terrible experience from beginning to end waited an hour in line when I already paid and booked my car online. Then waited over an hour to then get the car. I would never use them again. Staff are useless and we're unable to answer any questions. read more

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Adj: Remarkable So it's remarkable bc it was a surprisingly smooth experience that we had compared to others' reviews. It's not remarkable as in extraordinary. We got to the counter after arriving and then taking the sky train to the rental center. The line was short at the time (it built up after we got there) and we were getting our car pretty quickly. I believe I reserved a compact SUV and we got a VW Taos and it drove well enough even though going up some hills it struggled a little bit, but it had good fuel economy. Overall, the car was in good shape, drove well, and the return back to Fox was smooth and the agents we interacted with were all friendly. read more

Fox Rent A Car - Diagram paper to note any damage you find before you pick up the car and also gas gauge. - Car Rental Near Me - Phoenix, Arizona

What could improve? Everything about their processes and product. When we were taking the Sky Train, a Phoenix local cautioned us about what to expect at the car rental center. There was a line of a between 12-15 customers ahead of us. We had a prepaid reservation. They did have four agents at the rental counter upstairs, which was the only good thing. We waited about 30 minutes until we had a rental agreement in hand. They direct you to go downstairs to "pick up the key at the counter." What they don't say is that there is an angry crowd of about 40 people in line downstairs too. Many had been waiting a long time. There were only a handful of cars in the garage. Occasionally, a worker would bring in one or two more. Finally, our name was called. But there was no car in the space they sent us to. When I went back to the counter, the employee pushed the panic button and told me to follow the sound. The whole scene was total chaos. Yesterday morning, we woke up to a flat tire. So we spent the morning calling & waiting on AAA. The tow truck driver put on the spare & directed us to a nearby tire shop. He noted three separate defects in the tire, so it was already not in good shape when we got it. We quickly learned there were other Fox customers there,l at Big O Tire, whose vehicles also had various undisclosed issues. The tire shop called Fox but they declined to pay, so we lost a day of vacation and bought a new tire. The car they gave us also had no windshield washer fluid. They were so desperate to find any car that they do no safety check on the rentals. A call to a Fox service rep today brought no resolution. So, whatever you do, use another car company. Don't fall for the fact that their service is bundled with a popular airline. As one guy in the line of 40 said, I should have paid a few more bucks to get decent service. We had seen signs upstairs saying that Budget and other franchises had cars available. read more

Like many others I was overcharged for insurance that I didn't need and thought I've already purchased on Priceline. I booked through Priceline-number one mistake. I used Fox rental car- number two mistake. Long lines, not the car I ordered (bought a full size) and generally a shit experience. I ended up spending over $400 for a Volkswagen Jetta. I do not recommend! Trust me, spend a few more dollars somewhere else and getting much better experience. They're horrible. read more

A lot of improvement needed. The waiting is ridiculous. You sign all this paperwork and thrn go down to pick up car and you wait again for them to bring you a car. LAST TIME I will ever use this rental company. Will update once we finally get car rented to see quality, as well as return process. UPDATE: Finally got rental. Was filthy and not well maintained. They should wash cars for next customers. read more

Fox Rent A Car - Car Rental Near Me - Phoenix, Arizona

This was the worst traveling experience of my life . We arrived at 1130pm and there were 7 people in line and 1 worker. It took 1 hr to get to the front and they said it'll be another 30-60 minute wait for a car. WTH??? The 1 person at the counter should have told us that. I'm cancelling all future reservations on fox read more

First off...reasonably priced. Arrived at Phoenix airport, took the sky rail to car rental, checked in paid for rental. Charged a refundable deposit of 150.00. The vehicle was nice looking, a little dusty. We only rented for 2 days. Brought back checked in and received our deposit back the next day. read more

Wonderful!!! We were stranded at the airport because the company we booked with (Easirent). Fox was able to accommodate us on short notice and gave us a fair deal. Would definitely recommend!!! read more

I am highly disappointed with Fox Rental in Phoenix. The person checking us in was deceptive regarding pre-paid gas and it cost us about $50-75 more than it should have. The car was not well cleaned when we picked it up. There was also garbage left inside under the driver's seat. While driving the car the oil change maintenance light kept turning on. We had a Jeep Grand Cherokee Laredo for our rental. read more

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Horrible horrible horrible I waited for a reserve car for 1 1/2 hours unbelievable downstairs and the heated garage Go somewhere else this service sucks No cars Took my $ and made me wait way to long read more

There's a guy named Christian. Rude, asked for my insurance details...when I denied fox insurance coverage. I was never asked for prove of insurance coverage. And then, he made me review even though it didn't expire. He had an attitude, charged $500, deposit fees. Way too much compared to other Renato agencies. He also had an attitude, Screw this guy and fox, go with other rental agencies read more

Very disappointing experience with Fox Rent A Car at Phoenix Airport. We clearly stated at the counter that we did not want insurance or any extra coverage. The only additional charge explained to us was a small upgrade fee so my husband could also drive the car. Instead, we were rushed through multiple signatures without properly being shown or informed about what was being added to the contract. Later, we discovered almost $200 in extra charges for LDW insurance and Roadside Assistance that were never clearly explained to us. What made this even worse was how unprofessional the situation was handled afterward. Customer service simply pointed to the signatures and offered a small voucher to use their company again, which honestly felt insulting after this experience. My husband and I rent cars often and have never experienced something like this before. I would absolutely not recommend this company. If you rent from them, carefully review every single charge before signing anything. read more

Rented a car from Fox at Sky Harbor Airport through Expedia. I arrived at the counter and the agent couldn't find my reservation. After some looking he said Expedia put my first name where my last name should be and last name where first should be. He said he couldn't rent me a car because the name was not right and I would have to deal with Expedia for a refund. I told him I would do that just rent me a car. He said my reservation is cancelled and he has no car for me now! I said what about the car I reserved and he said it was no longer mine. He told me to check the counters of all the rental car companies at Sky Harbor and see if they had a car available. It's Friday night, I got a ride to the airport to get the car and now I'm stranded and have no car for a planned trip in the morning. I called their customer service line and filed a complaint and asked for contact from the Phoenix office. I've called their customer service number 3 more times and they said they emailed the office and they will contact me. That was 3 weeks ago and still no contact! Worst customer service I have ever had! read more

Came to my reservation and came with a credit card the same card I use every time here for a person named Kevin to say I can't use the card cause it's coming debit which I as well showed proof it's a credit card and don't know how it does ruined my family trip and made my travel a headache DONT COME HERE IF YOU WANT YOUR TIME WAISTED read more

Worse rental car in 64 years Hot in at midnight, no lines ,counter person fantastic That's where the good ended Took one hour after being lied to 4 times about where my car was and how.long it was going to be Then was given cheaper rental that what was paid for It was filthy dirty,full of dents and scratches and had not been wiped down or vacuumed Called and asked for a supervisor have now been told 4 times I would receive a call back and its still has not happened This is the 1st bad review I have left in my life and have left many many good ones I understand stuff happens, but not one person I have dealt with has given 2 shifts about anything I have to say Never ever rent from fox rental car!! read more

I just took a couple of trips where I rented a car from a company other than Fox. I just wanted to let them know they are still terrible and they will NEVER, EVER get my business again. Wait a minute, I just reserved another car for a summer trip. It is with a company NOT named Fox. $3700, and counting, in lost business. read more

Fox stands apart from typical rental companies, but not necessarily in a good way. First, be aware that they operate in a sort of grey area that we didn't appreciate. For instance, they don't require you to show proof of car insurance at the time of rental. As they explained, if anything were to happen, the damage would be charged to your credit account, and you'd be left to deal with your insurance provider on your own. Additionally, if you're renting with your spouse, you'll incur an extra fee. The paperwork process was far from straightforward. I had to walk over twice to ask legal questions about the terms they included in the agreement. It's essential to read through everything carefully, line by line. Another major concern is the condition of their vehicles. The cars come with numerous chips and scratches, so it's crucial to document their condition thoroughly with videos and pictures before you leave the lot. Our first car was in particularly poor shape; I even suspected it had been in an accident, despite their claims otherwise. Beyond the physical damage, the car smelled overwhelmingly bad, a mix of weed and cigarette smoke. It was as if they had tried to mask the odor, but since none of us were smokers, the smell made us all start coughing. Mari was kind enough to offer us a second car, but even that vehicle had its issues, including dents, scratches, and notably worn tires. Make sure to check every part of the car, especially the tires, and document any problems. Despite these issues, we decided to go ahead with the rental, influenced by the great reviews on Yelp. In my reviews for other rental companies, I've been very specific about such details, and I recommend you do the same here. The customer service at Fox was excellent, with genuinely friendly staff who were just doing their jobs. However, it's wise to read through Yelp reviews and take notes of other customers' experiences so you can be better prepared or avoid major problems altogether. One additional point: the cars weren't very clean. On our vehicle, for example, there was a large hole in the seat filled with cigarette ash, a detail we pointed out to Mari. Always inspect every nook and cranny of the car, take plenty of pictures and videos, and if you're traveling with others, have them do the same. Sometimes, another set of eyes can capture details that you might otherwise miss. read more

Fox Rent A Car - Car Rental Near Me - Phoenix, Arizona

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Deceitful, horrible company. Pre paid for everything and got charged for roadside assistance that I didn't ask for and they double charged me for my rental. I was in a rush with my two children and wife when signing the rental agreement at the desk to pick up the car. Fox verbalized with me that I was signing a waiver to "for-go" all the extra "add-ons". I took their word because I didn't think they would take advantage of a family. They did... they lied and cheated this family out of money we didn't need to spend. When I called them and asked why I didn't get my money back when I returned the vehicle, they said.. "Unfortunately, you signed it so, you agreed to paying." I said, "I was told I was signing to not have all the ad-ons! I even questioned the man at the desk why the deposit was so high, he said it was just the deposit and I would get the money back if nothing was wrong with the car." I dropped the car off in better shape than I got it. There was oil on everything. I could barely grip the steering wheel it was so gross. Absolutely disgusting company that blatantly lies to it's customers when they are vulnerable and unable to read every square inch of a contract. If you have any respect for yourself and your money, you'll avoid this company like the plague. Hey Fox, I saw your 1.5 start review and gave you a chance... If you lie to your customers to their face, you shouldn't be in business. If I could give a negative review, I would. Good riddance... read more

Five stars. This was my first experience with Fox Car Rental when I was on vacation a month ago. Picking up the car was smooth, dropping off the car was easy, and they returned my deposit faster than I could get over my jet lag. read more

I rented a car on May 21st, 2025. The license plate was expired. See photo. I returned the car a day early due to not wanting to drive a car with expired tabs. Then I booked a car rental with them for June 2nd, 2025. When I arrived they said my booking was canceled and that they could rent me a car for 4 times the amount that I had reserved. I booked through expedia, they helped me get a one day refund on the first rental. I didn't rent with them for June 2nd, 2025 trip. I went with a more reputable company. read more

Fox Rent A Car - Expired license plate on Fox rental car. - Car Rental Near Me - Phoenix, Arizona

This was the WORST rental car company ever. The rental car was approximately $200 for the several days I have it. Then on top of that the added a ton of hidden fees that totaled $500. So I paid over $700 for a rental car when it was advertised 200ish. My buddy rented from another rental car company, and totaled less then $100 for the same amount of days and a way nicer car. 0/10 do not recommend read more

Beware do not rent here. There are plenty of other options. They try to screw you over on a damage waiver fee, which they don't explain to you in advance. They just throw it on there make you sign and it's the microscopic printing that you can't even read with a naked eye so they added on there without explaining it to you or they talk really fast and then you end up paying an extra $150 for stuff that you never even asked for it exceeds the price of the rental of the car and then when you call customer service all their customer service is outsourced out of the country, and there's nothing that they can do to help and there's no actual human. You can talk to you in the United States do not rent here under no circumstances they will screw you over. I was able to dispute with my credit card company and got the charge removed. They actually looked at the reviews for this place and went ahead and took my side based on all the negative reviews read more

I reserved a car for $430. I wanted a small car as it was the cheapest. I then picked up the car and was charged again for another deposit. When I got there they gave me a bigger car because they didn't have any small cars. When I returned the car, I was charged an upgrade for the large car. That is messed up, I don't ask for the larger car , they literally only had six cars in the lot and they were all larger cars. I feel I shouldn't have been charged an additional $229 for an upgrade I didn't ask for read more

Fox Rent A Car - Car Rental Near Me - Phoenix, Arizona

‼BEWARE...reservation desk clerks at PHX are Trained to SCAM YOU‼ We were charged $1197 in additional fees we did not want and had declined‼ They rush you through the signing process, of course there are 6-9 people waiting in line behind you. Once you sign you're on the hook, it's already charged to you card. You can dispute, but Customer Service Rep reminded me that I did sign it. Lesson learned....do not let them Rush you, Read before signing, the cost of the fees was more than Double the cost of the actual car rental‼ Crappy service, crappy cars, crappy rental company but above all else they're ‼BLATANT DISHONEST SCAMMERS ‼ read more

Worst customer service I've ever experienced with a rental car company. Rep from Fox couldn't even speak English and he hung up on me 3 times while I was trying to get to their office to pickup my car. Will never rent from Fox again for as long as I live. read more

Very friendly people easy in easy out nice clean cars very nice professional explaining every detail and wishing me a happy birthday was so nice read more

First time renting a car and it was actually very easy! We found check in easily with all the posted signs, and it only took about 10 minutes from start to finish to get the keys! Car was in good condition and fit all our needs for the few days we were in town. Checkout was even easier than expected and we were back in the airport before we knew it! The sky train in between is a plus for the family and we had a great experience with everything overall! read more

I gave it a 1 because there was no 0/5 rating. The service was unorganized, little communication and the wait time was over 2+ hours to get a rental that we already booked and confirmed! we waited in line upstairs for about an hour to go down to the garage to wait another hour. The rental was scratched and dented but "no damages reported". We ended up asking for our money back and got another rental which was the same price. Never again and will ensure no one I know uses this company. read more

Started at the counter when the guy was upset that I wouldn't buy insurance. 30 minute wait in the basement for them to bring me the wrong vehicle. My 11 yr old and I were car camping for 2 weeks from Phoenix over to the Pacific Coast Highway. I specifically ordered a larger SUV for our trip. They gave me a small crossover. When I asked for the 4 Runner that I ordered they told me it was going to be another 30 minutes. Okay... I drove 2 hours and paid for my personal vehicle to sit so I can wait another 30 minutes. They then put down in my "file" that I refused the first car because of the COLOR and then proceeded to tell other customers who where there that I had refused the car because of the color. Finally the 4 Runner arrives. I get on the highway only to have the front end shaking so badly once reaching 60 mph that there was no way I could go 4000 miles in it. The front end was going to shake off. I took it back and told them the truck needed maintenance and that it wasn't going to work I needed something else. The guy threw keys at me for a Nissan Pathfinder. Ok fine. Drove home. About a 2 hour drive. We were packing up and leaving the next morning. 2 minutes before I got to my driveway the seatbelt dinger started going off saying the ghost in the back seat didn't have his seatbelt on. I prayed that the problem would go away. Did what I could to reset the dinger. In Reno after being put on hold for over 2 and half hours with roadside, I hung up and drove to Nissan to see if they could help. Not only the dinger going off but the dashboard flashing, freaking out, other warnings about abs brakes, air bags, etc. Nissan wouldn't touch it. All the safety features are connected. They weren't comfortable when it wasn't my car. Spending another 2 hours on the phone with customer service in another country, the gal asked if I would take a 4 hour detour to Sacramento airport to pick up another car. They won't work with any of their competitors to do the right thing. They have pretty much zero establishments to be able to get you another vehicle. Roadside lady when I finally talked to someone state side, told me since there wasn't actually anything wrong mechanically they would not give me another car. All the safety features at risk of not working is apparently not a mechanical problem. This was absolutely the worst experience I've ever had with possibly any company I've ever dealt with. The customer service terrible, their vehicles awful. This company should NOT BE IN BUSINESS. Don't be fooled by the cheaper price tag. You get what you paid for I guess. AVOID AVOID AVOID read more

Rental 2/10/2026- 2/18/2026: We arrived at the PHX- Fox Rental counter around midnight and had a half hour before they closed. Our counter experience was pretty good. We weren't pressured into additional coverages or services and travel to Mexico was explained clearly. We picked up the Nissan Versa which had about 34k miles with some exterior damage and a gas tank which wasn't completely full. Attendant said to bring the car back with the gauge at the same level. Five days into our 8 day rental the car wouldn't start. We called roadside assistance and were on hold for 1-1/2 hours. As we waited, we got a jump and drove to a Batteries Plus who tested the battery and said it was in good condition but the cold cranking amp was a little low. We decided to purchase a remote battery jumper for $142. Once we were on the phone with Roadside assistance, they said we needed to go to a Fox Rent A Car approved location to get the battery "officially" assessed. Then, while we waited, we would need to forward the inpsection to Roadside assistance to get an approval for the repair to be covered. Once approved, we could get the car repaired- while we waited. We assumed each attempt to contact Roadside assistance would be a long one. The Roadside assitance rep did apologize for the long wait and was helpful as she called the repair locations to get confirmation of their availability. She also texted me the details. We told her that we would probably not be able to make it to these places given the timeframe. She did not tell us that we needed to document with Fox Roadside assistance the issue again before returning the car. Given it was a Sunday, there were limited places open and available for a long period (hours) as we were driving from Tucson to Mexico. So we continued our travels to Mexico. At that point, everytime we started the car we needed to use the remote jumper. Since we were told there wouldn't be any coverage for a repair in Mexico, we didn't reconnect with Fox until we returned the car to Phoenix 3 days later when we informed the attendant not to turn off the car because it wouldn't start again. Also, we told them that the engine light came on for a day but was off when we returned the car. I called Fox billing within 2 days of returning home and was told I would receive a $20 credit towards a future reservation. I asked if there was anything more they could do given our experience- even help with paying for the remote jumper that couldn't be returned. The customer service rep was polite and she did explain our situation to a manager who said that the best they could do was a $25 credit. She said that had we made contact with Roadside assistance between 2/15 and 2/18 it would maybe a different story. In the end, the Fox policies regarding maintenance issues with their cars is not focused on the customer. The fact that we informed them of the issue and returned the car with the existing problem should have been enough to compensate us for more than a credit for a future booking- which we probably won't use. read more

This was the least expensive car rental place at the Phoenix airport. The car was clean and worked well. So, when we checked in, the Fox employee went on a diatribe about the governor of my state (CA) and how it's great in AZ that everyone can carry guns. Moreover, when we told him we were going to Sedona, he tried to convince us that our 4 cylinder car wouldn't make it there. Luckily we didn't buy it. Bad customer service when we returned the car too (poor communicator). All in all, it was fine, but they need to better train their employees. read more

First, I called into your office to inquire about how my credit card was charged $190.00 through Priceline, then upon receiving the vehicle, charged $300.00 deposit. At the end of the trip the deposit held only refunded me $77.00 the agent told me that it was for the rental, plus I purchased the $32.99 coverage. I was then told that the $39.00 accrued other charges as well. This is a scam, and to say the least...stay away from Fox Car Rental. read more

45 minute wait for the one desk rep to process - then another 20 minutes at the car pickup because they didn't have our car ready! Nope

Fox Car Rental Phoenix, AZ. I got overcharged for the prepaid gas for $50.50 when I only paid $40 something for full tank of gas the day before I returned the car. The car was returned with more than half full tank of gas. read more

Like other reviewers, don't listen to their spiel on uncharges. We rented via AARP because a 2nd driver can be assigned for free - but Fox said they never heard of it. Worse, they told me that we can only drive in the state they operate - and since they were not in any of the other adjacent states that made for a rude surprise. Shop with a NATIONAL car rental company. Oh, they will let you drive anywhere as long as you pay for another daily upcharge -- $18 a day if I recall. Ridiculous. read more

During the rental process, Ocatvio suggested the pre paid fuel option, stating it was cheaper than any gas station around. He did not explain this process. I assumed they will fill it with however much gas I used. Well I was wrong. . When we returned the vehicle, we still had 1/3 of a tank left. The service rep checking the vehicle in said there was only an option to charge for a full tank (74.00 for a Jeep Cherokee) I said nope, not paying that. So I took the vehicle to a local gas station and filled it up for 45.00. Don't fall for that scam crap. Don't rent here. Oh also, they gave me the car not filled all the way up and wanted to charge me for a full tank. read more

Fox Rent A Car - Vehicle was 0% oil life and wasn't even filled up all the way. - Car Rental Near Me - Phoenix, Arizona