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    Payless Car Rental

    1.4 (815 reviews)
    Open Open 24 hours

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    1 person working.

    Waste of time!!! Pay the extra few dollars for an another company. Spent just under 2 hours in line. If I didn't prepay, I would just move to another companies counter. Only 1 person on duty to check you in. Will NOT use these guys ever again. AVOID at all costs!!!

    Rustin L.

    It was just my wife and I coming in for a graduation in Tucson. I reserved a full size car SPECIFICALLY for comfort and safety. We were given a Mitsubishi outlander. The car had many cosmetic defects, was not washed (dirty windows inside and out, bugs all over the front, stains on the upholstery, back bumper very chipped up, low uneven tread on tires). About 15 mins into our trip we got onto the freeway, and the car started to vibrate and wobble very badly. We realized it's only when it's over 60 mph. I immediately tried to call the Phoenix sky harbor location to see if the car could be replaced in Tucson as it was too far to drive back at that point, as we were on a tight itinerary. I tried multiple numbers, and could only get through to call centers, not the actual desk. Nobody could give me any useful information, other than they wouldn't allow me to switch vehicles in Tucson. So not only was the comfort I was seeking completely opposite of what I was intending to reserve in a full size, but it also caused a lot of anxiety as we were driving 2 hours to Tucson as out of towners, as we weren't sure if there was something wrong with the car that could cause a potential breakdown or accident. Upon return of the vehicle, there was nobody to greet us and I had to walk around the garage in 100 degree weather to find someone and ask if I needed someone to check us back in, and when I finally found someone they said no. Took it upon myself to go back to the front desk and inform them about the condition of the car, so that the next customer would not have the same bad experience we did.

    Worker just standing there. Last 30 mins.

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    5 months ago

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    11 months ago

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    7 months ago

    2 hour wait then they gave us wrong vehicle. One or two people max working the counter the whole time

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    1 month ago

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    5 months ago

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    11 months ago

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    7 months ago

    The wait for this place is RIDICULOUS. Yes they have the cheapest rates...but you spend almost 2 hours in line to get your vehicle.

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    7 months ago

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    3 years ago

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    4 months ago

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    2 years ago

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    1 year ago

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    3 years ago

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    10 months ago

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    2 years ago

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    7 months ago

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    1 year ago

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    3 years ago

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    8 months ago

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    10 months ago

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    1 year ago

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    11 months ago

    Get some intelegent people to replace there useless staff. Not one counter person has the ability to do anything on their own.

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    3 years ago

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    2 years ago

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    2 years ago

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    Page 1 of 21

    Ask the Community - Payless Car Rental

    Review Highlights - Payless Car Rental

    I was very pleased to have David to help me, he worked out a very nice deal for me, which helped a lot.

    Mentioned in 35 reviews

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    Hertz Rent A Car - Lots of stations but nobody to attend!

    Hertz Rent A Car

    1.9(1.1k reviews)
    1.3 mi

    This hertz is located right in the airport. I'm a gold member and really don't see any perks to it…read more Not even a courtesy fee waived for being 45 mins late on dropping my car off which is fine. They do add an additional 29 dollars to your total rental. Also it's 18 bucks to simply rent from the airport. You can check in on the app and it will direct you to your vehicle. They have a directory which will clarify which area to pick a car. Honestly they were all the same whether gold or not. You pick a car and drive out. Upon exit they ask for your driver license and give you your rental contract. Dropping off was easy as well they simply instruct you to leave the keys and a receipt will be emailed. Don't forget to take a pic of mileage and gas just in case. Car was clean and decline the fuel through the app it's much cheaper at gas stations.

    Super Chaotic! One location closed on us even with reservation. No clear instructions no clear…read moredirection. Getting someone on the phone is impossible!!!!!! I spent 2 hours making sure my husband didn't have to spend a night in Arizona due to communication issues. If your first timer on car rental don't use them! We were first timers and we were stressed! During this experience I was able to get Experian on the phone immediately and tried to help me even though I wasn't renting with them! Just take that into consideration when choosing who to rent with!

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    Thrifty Car Rental - Bulge in 100 degree heat

    Thrifty Car Rental

    1.5(663 reviews)
    1.3 mi

    I booked the rental online and got several notifications in the days ahead to check in and skip the…read moreline but after trying with all of my different credit cards it wouldn't process the transaction and would just tell me I need to go to customer service. So I arrived at the customer service desk and waited in the very long line. Just to get to the desk and the employee to tell me its because my birthdate was missing... If I recall it is supposed to pick up my birthday from my driver's license that scanned in.. soo not real sure how that would be my problem.. Anyways the employee was great and friendly even despite the heavy workload.

    Like many other reviewers that have been bamboozled the efficiency of Thrifty Car Rental is…read moreinexplicable. Understaffed at America's friendliest airport and one of the busiest counters, is downright disrespectful & unethical. THE APP to sign in may or may not work even if you arrive an hour prior to your reservation. THE GREED. Everybody is taking advantage of the consumer!! See the image. It's 10:05 p.m Single employee. I'm number 42 in line and their are two dozen more behind me. But hey, instead of corporate hiring more staff for the late night shift, they will charge the consumer $27.99 to skip the counter. Seriously? So now I have to work two additional hours of overtime to not waste time in a line that should be fully staffed?! The corporate greed is unpalatable. Oh, and if they weren't being slick, full disclosure such as " This location is under staffed. Wait times can exceed 1+hour we have a skip the counterfee for $27.99 which may or may not work. Even when we textex you 24 hours in advance to check in that does not mean that you will be cleared by the time you arrive." Then the consumer can make their own decisions. Transparency on their website is a farce. Literally, be forewarned

    Photos
    Thrifty Car Rental - Nice wipers

    Nice wipers

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    Thrifty Car Rental

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    Payless Car Rental - carrental - Updated May 2026

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