This is the worst car rental experience I've had anywhere in the country. The line to confirm your reservation was two hours long and just when you thought it was done they send you to this crazy holding area where hundreds of people are waiting to pick up car. Their system is archaic and slow and you can't just walk up to car space like every other airport. Total experience to pick up car is not worth the discount after you waste hours in never ending lines. I will say the rental car I got was very nice and the vehicle return was easy. Billing was fast and accurate. Overall I think they just need to work on the staffing and wait times for pick up or automate the process. read more

When I checked in there were computer issues. I had to run my credit card multiple times (with computer restarts in between). The front desk guy was less than helpful or apologetic for the wait and inconvenience. When I picked up the car, it was filthy inside (covered in dog hair, which my son is allergic to, and the floor was covered in dog hair and what looked like tree bark) read more

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I will never use this rental company again!! They had only one person working the counter and there were eight of us standing in line. Took over one hour to get to the counter. I truly wish I could rate them a zero!!!!! They should be shut down and put out of business!!! read more

Payless Car Rental - Five windows to help customers and only one rep to wait on customers! Never use this company!! - Car Rental Near Me - Phoenix, Arizona

Payless has now tried to charge me $450 for a smoke smell. This being a completely different issue than the pre-existing damage that they also tried to charge me for. Either I'm the worst rental customer on earth or there's something very fraudulent going on here I called Payless Phoenix location and they did reverse the charge, and open a second investigation into the discrepancies, hopefully this location can make corrections for their businesses sake read more

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One person working behind the counter. The line is super far back. There must be 75/100 waiting. Only one girl to help. Each customer that goes up is taking at least 15 minutes. This sucks ! read more

I am at Payless Car Rental Phoenix Sky Harbor Airport. There are 10 people in line with 1 person working the counter. It has been 2 hours waiting in line. I walked next door to Avis and spine with manager Don B. He told me he could not send one of his 3 workers over yo help even though there was no one in line. When I told him people were waiting for 2 hours in line he told me that is not true. I asked him if that was good customer service and he said yes it is and there was no he could do about it. I have pictures and a video as proof. However, it will not let me load the video. Go figure! read more

Payless Car Rental - Line with only one person working counter. - Car Rental Near Me - Phoenix, Arizona

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I've been waiting for over an hour. Just 2 agents on a busy Friday afternoon. I don't have a car yet so I can't comment on that.

One of the worst car rental company out there, only 1 staff in working. You'll need to wait like 2 hours in line. Also they have fake reviews at booking.com. read more

Payless Car Rental - Car Rental Near Me - Phoenix, Arizona

Do not rent from here! The cars may be cheaper but you will wait in line for literally 2 hours to get one. I am NOT kidding. 2 hours. Run far away. No lines anywhere else. Cleay they have something wrong with their process. read more

unbelievable wait times and agent was using 5 computers walking all over the place, so inefficient. I've been in line for 50 minutes and only two customers ahead of me. read more

Worst customer service. Arrived at 11:15 for a car we booked to pick up at noon and, after standing in like for 30 mins, were told we couldn't check in until EXACTLY noon because our car wasn't available and wouldn't be available until EXACTLY 12pm--so we had to go to the back of the line and wait again. When we finally got our car, there was a sign on the screen saying how thoroughly cleaned the car had been --and right underneath in the cup holder, I kid you not, were a half eaten sleeve of ritz crackers! It's like they're terrible on purpose just because they can be. This place is such a joke, employees slower than the DMV. Don't choose Payless. read more

Payless Car Rental - Little covid snack they left us for the road - Car Rental Near Me - Phoenix, Arizona

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Currently standing in line on a Wednesday afternoon. There are 50+ people in line and there is ONE employee at the desk. THE PROCESS TO GET A CAR IS TAKING OVER 15 MINUTES PER PERSON, REGARDLESS OF RESERVATION! If you intend to get off your plane and rent a car within even a few hours without standing in line THE WHOLE TIME. Please, for your own sake, DO NOT book from this rental company. I regret doing so but trust me, their lower price was not anywhere close to worth it. I would've happily paid an additional $300 to use a different rental company. I WILL NEVER RENT RENT FROM PAYLESS AGAIN! read more

No way.. Payless means you get a lot less.... Plan on spending more time in line than it took you to fly here..... one person working 10 people in line average of 5 to 10 minutes per person... and if you pay in advance, you are stuck like Chuck..... don't be a sucker and skip this place read more

ZERO Stars, would provide a negative star review if system allowed. Extremely slow customer service, with agents who work and move slow and little consideration for waiting clients. Took about 2 hours to get my vehicle, average customer processing time of 25min. First and last time using this awful company.... definitely not worth the savings, as one's time is more valuable. read more

It doesn't pay to be a cheap skate! Don't go here, what are you doing here? Long line and poor service with apologies. read more

Payless Car Rental - Poorly managed - Car Rental Near Me - Phoenix, Arizona

The worst service you can have, I made a reservation to rent a minivan a month in advance, we wait in line of 15 people to get to the front of it, it took 2 hours. Upon arriving at the window the person who attended me told me that we couldn't rent the car because I couldn't go to the border. I called ahead just after making the reservation to see if the car could be crossed to Mexico and they told me without any problem that I would only need extra insurance but without any problem. Not only did they deny me the rent but they made me lose 2 hours! You guys will be out of business soon! Every single person leaving the front desk was angry, tired and disappointed! read more

Really inefficient. Had to wait over an hour after checking into the front desk upstairs. I did get the largest SUV but why would I have to wait so long if I had reservations and already checked inventory in the upstairs front desk. Then had to wait in the parking garage with my luggage and whole family just waiting for a clean SUV. And it seemed like they forgot about me since I had to talk to several folks downstairs in the garage. I probably saw over 30 people get their cars until someone randomly called out "large suv here" to get my car Super. Inefficient. Go to a premium rental place if you want a large SUV. Other cars seemed to be fine but place was a zoo and it wasn't even as busy as it could get. read more

Been standing in a line for an hour that's not moving. Confused, slow moving workers staring at computers screen. Clearly understaffed, under trained, and under equipped. WILL NEVER RENT FROM PAYLESS again. read more

We stood in the Payless Rental Car line, Friday evening at 6:00PM, with only one desk agent and 12 people in line while their owner, Avis had 5 agents and no line right next to them. Would Avis with zero people in line send over anyone to help, absolutely not!! After waiting 45 minutes in line we went downstairs to pick up the car but, there we none available they were "being washed". By the time we then waited in another long line to clear the check out gate it took 1 hour and 30 minutes! You can't make this up folks, this represented more time than it took us to fly from Salt Lake to Phoenix!! Absolutely the worst experience I have encountered with a rental car agency ever. Never, never again!! read more

Absolute garbage company. I will never rent from them again. We waited well over an hour to pick up the car. Agents were spending almost 20 minutes with each customer. The low fee online hides all the fees you get charged at the airport, which, alone, almost double the fee. I was upsold to pre-pay for a tank of gas (the agent said otherwise I'd pay $5.99/ga nearby and have to show a receipt that I filled up). I was not given a receipt after my long wait at the counter (this should have been a red flag). Well, after returning the car empty (because I pre-paid, right?) I was charged $9.99 per gallon. Finally, I was charged $450 for an excessively dirty car when it was returned with a perfectly normal level of dirt. The agent I spoke to while disputing the charge claimed that returning the car clean and vacuumed was in the terms of use (It is not). When I asked to see photos of the inside of the car, I was sent very low-quality and grainy images that were taken the day after I returned the vehicle. From what I could tell, they also indicated a perfectly reasonable amount of dirt on the floor mats. This is a terrible company with predatory practices. read more

I prepaid for a car now I am standing in line for 2hr to get a car. A line out the door and only one person at the check in. Never again will I rent from them. This is the second time this has happened. read more

Payless car rental is an example of the old adage: "cheaper isn't always better". With 15 people in line, they manned the counter with one agent. I'm not sure if Payless requires him to aggressively up-sell and lecture EVERY customer, but that's what he did, aggressively. We're not buying cars here, bud, we're renting them; no need to try to make people feel small or inadequate in their decisions to opt out of damage waivers or prepaid fuel - a "NO" is a "NO". He did this to every single customer. I contemplated on canceling my reservation and going with a different company. In addition, keep in mind that the base price of my rental was $45, after $43.77 in taxes and "fees", my total came out to $88.77. Seriously, wtf? Over 97% in taxes and fees, classic bait and switch (refer to picture). read more

Payless Car Rental - Over 97% in taxes and fees? Cmon Payless, do better. - Car Rental Near Me - Phoenix, Arizona

So.... I rented a van, got an SUV. The first one a Buick had a check tire pressure light on. Waited 20 mins for someone to help, got in a Chevy Transverse , it is filthy, white spray everywhere. Cup holders dirty. Windows spotted so bad had to get a paper towel ti see out the side mirrors. Started it up and it barely runs. A bad miss fire on acceleration. Oil change sticker states it was due 8,000 miles ago. Not a happy camper at all. It better not quit on us! read more

Price was the most competitive at the time but they have 1 person at the desk with over 20 people in line. This shouldn't be a 2 hour process. Hope they fix this issue. read more

Worst experience of my life. Waited in line for two hours, the car they rented us wasn't there so we had to wait even longer for them to get us a different one. Returned it when we were supposed to but they tried to claim we didn't return it and kept charging our card. Please, please don't ever do business with these horrible people. read more

Terrible, don't rent a car from here. Unless you can stand in line for hours. I guess there saying if you want a cheap rental, the service will be horrible. Avis and Budget are sister companies and the service is so much better read more

I would rate this a negative star if I can, but there isn't an option to do that. Started lining up at 11:30am for my reserved rental car and the line took over 3+ hours, and still have to wait in another line downstairs to pick up my car for another hour, that's is 5+ hours for a rental car! This is not acceptable, I would never come back to this rental place ever again. read more

Payless Car Rental - Line to pick up car - Car Rental Near Me - Phoenix, Arizona

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Scam! If I could put a 0 star rating I would! I rented a car from them at the Phoenix airport, and they told me they would email me the rental agreement and invoice. They never did. And I was charged double at the end of my booking. When I called them, they suddenly had all these extra charges which were not explained to me and which were not agreed upon. I was told that my car for the two days would be $220 plus tax and insurance and everything else. When I returned the car, they informed my friend (because I had to rush for my flight), that I would receive an email for the invoice. I never received them. The next day, I got a credit card charge of double the price. I immediately called them and the lady over the phone told me it was due to $90 refill gas. I am okay with it but it didn't come up to what was charged to me. I had her explain to me what were the extra charges, and she listed it down all the smaller fees that were not explained to me and was not in the agreement which I initially signed at the counter. And even after all the extra charges, it didn't amount to $404 and I asked them about the charge difference, they couldn't answer and kept redirecting me to another phone number to inquire further. Both of which I called and were wrong numbers! Don't ever book Payless! They are crooks! Because I never received the rental agreement or invoice, I had nothing to prove what was originally agreed and raise a dispute. They are thieves! Please please DO NOT book with them, if you're unlucky like me, you'll be left with a lot of additional charges which you were not told. read more

I am so disappointed... I was talked into upgrading to this beautiful new car and it was the biggest mistake I have made in a long time. He bragged that it was brand new and I would love it. I work at the airport and he gave me a "special" price. It was not. The car is a mess. If I get COVID 19 it will be from the neglected and poorly cleaned car. At least when people ask me about where to rent I can tell them where not to go. I was ripped off! Shame on Payless and the people that run this place. read more

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I am in line right now. It's Labor Day weekend. I have been in line 40 minutes am I have up about 20 feet. There are only two agents and it taking 15-20 to get the customer processed. They are engaging the customers in a lot of chit chat. Apparently, they don't care that there are 30 people in line. I reserved a car here because of price. This is an example of " you get what you pay for". I can hear the agents saying there is a shortage of cars. I'm done with Payless Car Rental. read more

Standing in a massive line right now (all other companies have no line) at Phoenix Airport, been 1.5 hours and watching 1 guy working and the other 2 staring at a computer. Manager came out and yelled an apology that they had issues this morning but it's better now... it's not, it's worse.... He didn't help anyone and went back behind counter to offices. NEVER AGAIN read more

Fred K . Remarkable Payless representative toon such good care of us . First time suing Payless car rental and was very pleased with our rental and accommodations . Fred really went out of his way to make sure our stay in AZ amazing read more

Extremely Slow, understaffed with 10-14 customers in line. If you are in any kinda of hurry, DO NOT RESERVE WITH PAYLESS!!!! To add to their incompetence, they all promptly take breaks at the height of customer frustration. Sara Wendt is "manager on duty" and should be fired!!!! read more

i'm not kidding. a TWO HOUR plus wait on line for a car after a long flight. i'm in hell. please kill me. HEED MY WORDS and do not patronize this business! read more

Payless Car Rental - Car Rental Near Me - Phoenix, Arizona

We were given a car to drive from Phoenix to Tucson for a one day visit. After we parked, the car didn't start and it took us 12 hours to finally get a jump. Then we had to drive to the airport at 10pm to pick up a new car just in time to drive back to Phoenix at 7am for the flight home. Not only did we try getting through to customer service 6 times (and were either hung up on-or otherwise disconnected after waiting for 25 minutes) but there was no offer to bring us a car. The visit was completely ruined. I will never rent from them again. On a positive note, both the tow truck driver and the man at the counter at the Tucson airport were wonderful. The customer service on the phone was absolutely the worst. I am now fighting for a full refund as our plans were stalled. So much for a one day visit. AWFUL read more

My wife, oldest son, and I recently took a trip to the Phoenix area to visit another son. My oldest son volunteered to pick up the rental car, and rented one from Payless via Expedia because of the great prices. What a mistake. The trip had been going well. Our flight arrived 20 minutes early. Our bags were among the first off of the belt. Then we arrived at the rental car facility and stood in the back of a tremendously long line. After slowing advancing for about an hour the line came to a standstill. Everyone was looking around wondering why the people currently being waited on weren't receiving cars. No one from Payless was doing anything to inform customers about the reason for the delay. Finally someone in the line asked for a manager, and there was immediately dozens in line who echoed their desire. It was finally explained to us that there were cars available, but it was taking too long to clean them to post COVID standards. That would be a fair explanation, especially had they explained it from the beginning, except for the fact that two customers who had been given keys came back to complain that their cars were dirty, and a third came back to complain that no car was in the space. It had been almost two total hours in line when finally those at the windows received cars. Everyone in the line erupted in applause. Due to attrition we were now three spots from being up to the window. Hopeful that there were now clean cars available, I asked the manager if we would be able to get one soon. She indicated that it would be AT LEAST another 45 minutes until we would have a car. We called my son in town and asked him to pick us up. We ended up renting from Enterprise in Scottsdale that weekend. I do not recommend that anyone be tempted by their prices. It is worth the extra cost to rent from anyone else. read more

Payless Car Rental - The line after we had been standing in it for about an hour. The line was longer than this when we arrived. - Car Rental Near Me - Phoenix, Arizona

I made a reservation through Southwest Rewards. Unfortunately, I did not read the reviews. The clerk asked if I wanted the "insurance" and I accepted it thinking he was referring to the Loss Damage Waiver. To my surprise, when I returned and checked my bank statement, I was charged an extra 300.00 for such things as "Emergency Sickness Protection", "Supplemental Liability Insurance", and "Personal Accident Insurance". I would not have accepted any of these as my normal insurance and my debit card provide them. I guess the moral of the story is "buyer beware". One other thing, Payless is actually part of Avis Car Rental, so they may be more of the same. read more

It is very important that you read this review. BEWARE!!!!~ We rented a car from Sky Harbor airport this September as my husband and I wanted to see the Grand Canyon for the first time. We rented a vehicle from Payless Car Rental. We had a great trip. However, we received a letter from Payless saying we were liable for smoke damage to the amount of $450.00. Since we did not smoke in the car at all as we don't smoke, we reached out to multiple people who gave us the run around including one that said I could pay 1/2 of the $450.00 cleaning fee. I contacted the BBB. (Be sure to read reviews on BBB) and this was determined to not be accurate and the company said they had stopped the billing of the cleaning fee associated with the rental. That is not ALL!!!! We get a letter two days later from Sedgwick Claims Mgmt Services handling claims recovery - saying there is identified damage to the vehicle and associated fees to the tune of $2,298.20. REALLY!!!!! and the letter says nothing about what kind of damage. My husband and I took pictures before we left the lot. Returned in the same condition with no smoking!!!! PLEASE BEWARE of this company. When you call to talk with them about these fraudulent charges, they will give you the run around. Today one said she would mail us pictures of the damage, which we have yet to see. Needless to say, we will be contacting attorney if this issues is not resolved immediately. Could not click zero stars. Truly this company owes us for mental anguish. read more

One person working. One. Maybe there's another or others at dinner? Doubt it. Waited 56 minutes to get a rental SUV that I reserved months ago. Never, ever, again will I rent from Payless I didn't want to give any stars but I couldn't post without one read more

If I could give zero stars I would. We stood in line for over an hour and a half with only 6 people ahead of us. When you see half your flight come and go from other counters, you know there is a major problem! I'd happily pay $50 more (or even more) and be in and out with the other rental companies. Lesson learned! Do not rent from them!!!! read more