These people are pretty good. Quick and to the point, answering all my dumb questions with a smile. Out of the terminal a few quick questions and into the car. We got to choose between a dozen cars...that's new to me. The car was clean and drove as expected. Return was even faster. Just get your stuff and walk off. Last words...next time. read more

In and out in less than 15 minutes. Never fails with Enterprise as I visited Phoenix and needed a rental and Enterprise is located at the airport rent a car center and the process was a breeze. Great customer service that verified everything and got us going after checking in and directed us with simple directions. Down the escalator and was immediately greeted by another team member showing us which cars we may take and straight out of the airport within 15 minutes. They make getting into a car and returning a car a breeze and truly hassle free. read more

Enterprise Rent-A-Car - Car Rental Near Me - S Phoenix, Arizona

Great customer service from Enterprise at the Phoenix Sky Harbor car-rental hub! Unlike my unplanned rental from the LAX branch, there was no problem with a drop-off at one of the non-airport locations. I booked early, got off the shuttle and entered a relatively empty office, and got a car within 15 minutes. Everyone was friendly and quite accommodating. read more

Very good experience renting with PHX airport Enterprise. Price was reasonable and I loved the well maintained Chevy Equinox AWD I rented. Both pickup and return were seamless. Happy to rent from here again. read more

Always outstanding. This is why I have done business with them for decades. They provide excellent service. Bobby (Manager) is one of the best. Thank you read more

Rented a 15 passenger van for Saturday and everything went smooth! I booked the reservation online and it was super easy. This location was the only location with this size of a van so we drove on over from the east valley to pick it up. It was a little confusing when we arrived to the lot but after receiving some direction from the attendant we were able to pull over and head inside. Once inside, the manager helped us out and he was very friendly! We were in and out of there in about 20 minutes and told to head downstairs. There was another employee waiting for us there and she walked us over to the vehicle and watched as we inspected the car and took pictures. The van was big, clean, spacious, and comfy. It ran smooth and we had plenty of room. Overall we had a great experience from start to end! This location is open 24/7. read more

Enterprise Rent-A-Car - 15 passenger van - Car Rental Near Me - S Phoenix, Arizona

Ava was so helpful and patient! She was funny, kind, and so patient when answering my parents' million questions. She gave us great advice about gas prices. Appreciated that you don't need to fill up before returning your car. read more

There was a bit of miscommunication at the time of pick up but Ben and Cole made everything right when i went to drop off the vehicle! I appreciate how they handled the situation. Great customer service! I also really appreciated how they explained everything to me, awesome! read more

Five stars for customer service...BUT 2 FOR VEHICLE CLEANLINESS! OH MY!!! Entering the first rental it was an Audi...nice vehicle but it smelt like burgers and onions. I was kindly placed into another vehicle of the same price...a BMW. From the outside it looked good and even the inside until the AC was turned on. A sour smell hit me like a ton of bricks. Had to roll windows down. I told the exit lady and she suggested I get a new vehicle. I told her it was ok and that this is a replacement. She smiled and said Okay. I then drove to white castles for a burger or many, and when the seat went back it revealed crumbs and a left over bag of opened Fritos! Ugh!!! Not a good way to start the day in Arizona. read more

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Tish was a rockstar. 5 stars for her at PHX! Fast check-in/pick up and a great car. The staff was professional and welcoming.

We rent a car a Phoenix Skyharbor every time we visit our old hometown. We've tried them all and have had some pretty lousy experiences with the competition. For the past 2 to 3 years, Enterprise has been our go-to car rental agency. The line is usually short and the staff always friendly and helpful. The last time we went, they pulled out out of line to speed up our check in using a kiosk. This time, we used online check-in so were able to bypass the counter and go directly to the car. The cars are always pretty clean and well maintained. Car return is a breeze. Highly recommended. read more

CJ & Sydney provided EXCELLENT customer service. I will forever be grateful, and are a HUGE part of what it means to care and have empathy for customers. Many more kind humans like them should be hired. Good job Enterprise in having them shine your business. They are a great asset to your company! Blessings to all! read more

Always have a pretty good experience with enterprise versus the cheap rental car agencies. Their cars are in pretty good shape and clean and the customer service is worth paying a little extra. I've had trips interrupted due to poor vehicles with budget. Only negative is the rising cost of renting cars is getting out of control. read more

I cant understand why people dog this place. Joel at the counter went beyond and above for service and because I was here for house hunting gave insight into each of the areas, and was spot on. Tony equally wonderful and professional. While they didnt have my Audi Q5, I was able to judt switch to a Cadillac xt5, fully loaded. Msn thst drive is fantastic. Definitely will hit the lot to buy one, uh at a cadillac lot. Anyway, because my house hunting required another day, modifying the return was very simple. I am so impressed. Thsnk you for making this so easy, especially flying in from Mexico. read more

The pickup and return process are super easy! We were in our car in under 10 minutes and dropped it off in 5. Staff were friendly and our rate for the weekend rental was cheaper than others. read more

I forgot my backpack in the rental car today, July 12. Ran back 5 minutes later and reported it and 8 minutes later I had my bag back, MINUS $320 dollars. Credit cards in place. So Enterprise employees just steal cash-hard to recover. Stealing is terrible under any circumstances and this felt terrible. Manager Nick Lord, though appearing sympathetic, could not provide cctv without a police report being filed with the Phoenix Police Dept. and did little else to see who had contact with the car in those fifteen minutes. They made it sound easy: "Just file a police report." IT IS NOT.) I'll see what corporate has to say. read more

First of all, the staff at this Enterprise Rent-A-Car are all very nice. Everyone went out of their way to help me out. Thus, this review is not focused on any of the staff members. Instead, it is focused on the Enterprise system based at the Phoenix airport, which has a very BIG Problem. To tell my story, I went online as I have done numerous times before. I set up a car rental through Enterprise. I have done this so many times that I can't even tell you how many. And, I have never had a problem. I set up the dates, filled out all the appropriate information, and entered a credit card. Due to the fact that my wife gets bonus points on one of her credit cards for renting cars from this agency, we decided to use her credit card and not mine. Everything went fine. The car was guaranteed. And, according to the process, we were all set to go without a hitch. I received emails and texts from Enterprise tell me the car was ready and waiting. We get to the Phoenix airport. We take the monorail tram over to the rental car area. We went directly downstairs, as the emails had instructed us to do. The staff member helped us pick out a car, and we were on our way. This is where all of the problems began. And, they are beyond frustrating! We drove up to the gate to drive out. The staff member there said that there was a problem with the credit card. I asked what it was. She wasn't sure but she believed that it was due to the fact that we were using my account, but we had to use my wife's credit card to rent the car. Why is this a problem, I questioned because we have done this so many times before. But she believe that was the problem. I tried to give her one of my credit cards. She said that she couldn't accept it and I would have to go back to the kiosk to be helped by the person. FRUSTRATING! We went back to the kiosk and the young man was overwhelmed by numerous people needing to be directed to their car. He tried to help us. But ,apparently he didn't have the skill-set to know how to do it. He asked us to wait. We left the car behind and went back up the escalator and had to stand in line with all the people who didn't have a reservation. We waited and waited and waited until we were finally allowed to get up to the countertop. Once there, they quickly took my credit card, added it to the rental, and we were again were our way. This was a completely frustrating and unnecessary process that took a long time. Not to mention, it was quite embarrassing to have to deal with being sent back as if we had done something wrong. If there was a problem with using my wife's credit card, why didn't Enterprise tell us this when we initially rented the car, when they sent me all of those emails and all of those text, confirming that the car would be ready, or when the staff member helped us pick out the car and confirmed our rental. This is a completely foolish and unnecessary thing. It is 100% the fault of the Enterprise system. Finally, after we stood in line and waited and got the problem fixed, which was actually done very easily by somebody who actually knew what he was doing, we went back down and got in the same car that we originally had been given. We drove through the exit gate, without a problem. This entire fiasco took over an hour to be fixed. The next problem occurred, when I was emailed the final tentative bill, before we were to drop the car off. It was over $100.00 more than I had been initially quoted. I thought I would have to deal with this problem once I get home. Amazingly, however, the girl who we drop the car off to had the skill set and the knowledge to immediately fix the problem on the spot. This was very impressive, compared to the problems that I encountered during the actual rental process. She is a very good and knowledgeable staff member who should be saluted. Overall, again, I have rented from Enterprise so many times I can't even tell you. This is a completely ridiculous and completely unnecessary problem. Enterprise really needs to adjust their process because what occurred to me, and I am sure other people, is really detrimental to their customers! read more

Worst possible rental car company. Had a car on reservation big enough to take four adults two children and luggage to California today Thursday. They call Wednesday at 5:15 and say they don't have a vehicle for us makes absolutely no sense. What reservation for if they're not gonna hold a vehicle we will never use them again. What a joke. read more

Elijah greeted us so warmly and was so helpful that I felt he deserved a 5 STAR review! He has a great personality, is very professional and should go far in the company. Thanks! read more

Hands down the best rental car experience I've had. It was the quickest, most friendly experience I've ever had. I am officially an Enterprise only rental car customer. Duane was the only name I caught, but truly just all were wonderful. Couldn't recommend more. read more

Reserved a car for 9 am today. Received a faulty car at ANOTHER OFFICE at 11 am. car has. SEVERE. Vibration at 60 miles an hour sales people were very nice, but frustrated and unable to help. read more

Try three times to make a reservation on the phone and kept getting foreign speaking and unintelligible people from other countries who refuse to transfer me to somebody who spoke clearly. They also were not able to convey what discounts they accept and we're very vague and kept changing the price which kept going up each time. I ended up calling Hertz and had a wonderful experience! read more

This was an amazing rental pickup experience. I stepped off the tram from the airport and hurried to the Enterprise desk. Keanu welcomed me and walked me to the checkin desk where we went through the standard rental car checkin process very efficiently. He then pointed me to the escalators to the cars. As I came down the escalator, I was greeted by another employee who reviewed my paperwork as we walked into the garage. Not having any intermediate size cars, he gave me a few choices and recommended a 2024 Hyundai SUV. He was very friendly and helpful. The entire experience took less than 10 minutes from stepping off the tram to getting in my car! read more

Put Profits Over Safety? Never Again -- Avoid Enterprise Like the Plague If you're renting a car from the airport, you have plenty of options--and I strongly urge you to choose any company but Enterprise. This experience was not just frustrating--it was infuriating, insulting, and downright dangerous. Enterprise has proven they prioritize profit over customer safety, and I will never give them another dime. I picked up a vehicle from a local Enterprise location just before closing. Almost immediately, I noticed a major issue: the telescoping steering wheel was stuck fully extended. In order to drive safely, I had to sit so far back it felt like I was in the back seat. Completely unacceptable. This isn't just inconvenient--it's a safety hazard. I called Enterprise Roadside Assistance, and they agreed. They opened a ticket and arranged for me to pick up a replacement vehicle of the exact same class at the airport location--the only one still open. I drove over 30 miles out of my way, expecting the issue to be resolved. At first, I was met by Nathan, who was friendly and assured me they would take care of it. He could not have been more wrong. Inside was Evan, who clearly had no interest in customer service or honoring what I was promised. He handed me keys to a Nissan Altima and told me, "This is all we have, make do." Excuse me? Make do with a lower class vehicle after I drove 30 miles to fix a safety issue you caused? I asked for a manager. Evan told me, smugly, "I'm the highest person here, everyone else went home." Then, over the radio, I overheard staff saying they weren't trading out my class of car--they'd just bring something smaller. I was right there, hearing them outright dismiss my safety concerns and decide I wasn't worth the time or inventory. I pulled up Enterprise's own website while standing there and, guess what? Multiple full-size SUVs--the exact class I rented--were available for immediate pickup at that same airport location. When I confronted them with this fact, they brushed it off. They didn't care. Why? Because renting that SUV to someone else at a higher price was more profitable than honoring their commitment and keeping a customer safe. Eventually, another so-called "manager" named Devin brought up a smaller suv vehicle. When I showed him the proof on their own website, he still denied it, lied to my face, and stood firm on not honoring the promised exchange. I told them to give me back the damaged vehicle--I'll risk driving it back tomorrow, and I'll deal with this through corporate and beyond. Shame on Enterprise. Shame on their staff. Shame on their policies. Safety is non-negotiable, and they failed. Spectacularly. Again: when you're at the airport looking for a rental car, you have a lot of options. Don't choose the company that lies, dismisses you, and treats you like a problem just for expecting basic safety and respect. Enterprise is not worth the risk. Updated to responded to Michelle: Michelle, thank you for the automated, corporate-speak response that completely sidesteps every serious issue I raised. Rest assured, I've already taken steps far beyond a generic contact form. I've reached out directly to your Regional Vice President and am currently awaiting a response--because what happened was not just a "customer service issue," it was a blatant disregard for safety, integrity, and basic professionalism. At this point, I'm not interested in being funneled into another dead-end channel designed to pacify upset customers without delivering real accountability. What I expect now is clear and direct action: that the individuals involved in this situation be held fully accountable for their behavior and decisions, and that someone in a position of actual authority respond appropriately. This was not just an inconvenience--it was a failure on every level, and I'm not going to let it be brushed under the rug. read more

Enterprise Rent-A-Car - Car Rental Near Me - S Phoenix, Arizona

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I've used a number of car rental agencies. Enterprise is amazing. Just had a fabulous experience at the Phoenix airport for pick up of vehicle and just as lovely in Thatcher for the drop off. Lovely car. Very happy, will do again. read more

Enterprise Rent-A-Car - Phoenix from the sky. - Car Rental Near Me - S Phoenix, Arizona

Overall a solid experience. The suv was just okay. On the bonus side the staff was very friendly. The line moved quickly. Would use again in the same situation. read more

Enterprise Rent-A-Car - Car Rental Near Me - S Phoenix, Arizona

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My highest praise for this Enterprise location! I reserved a Wrangler with a competitor 5 months earlier because my go-to, Enterprise, didn't have any available at this location. Twelve days before my flight, Enterprise showed Wranglers available. The rate was substantially higher, but, the competitor called their "unlimited mileage" unlimited to 3100 miles. Last year, I put 5700 miles on my rental in 24 days. With paying for mileage from the competitor would have made the prices very similar. I arrived at Sky Harbor and Enterprise had a choice of 3 Wranglers waiting. I could pick any, so I chose the Saraha (more nicely appointed than a Sport). The only downside is that ALL Wranglers at PHX were the 4Xe hybrid models. I was on my way in 10 minutes! Before I was outside Phoenix, the light came on for windshield washer fluid. The Wrangler also had worn/dry wiper blades. While I stopped at a truck stop and put a gallon of washer fluid in, I refused to buy the wiper blades (which run about $50 for OEM). I had a great 21 days in the Wrangler driving just under 4000 miles. When I returned the Wrangler, the employee who checked me in was just super! I told him about adding washer fluid within an hour of taking the Wrangler and how the wiper blades needed replaced. I was simply mentioning this for the next renter's experience, but he took me to a supervisor and I received a substantial price adjustment. This was a complete suprise and why Enterprise is my continued go-to for vehicle rentals. HIGHLY recommended, ethical rental location. read more

I have requested a credit for the windshield wipers I needed to buy. There has been no reply or credit. The car was scary to drive. I took it to a tire shop and I was told all four tires were different and had different treads. They said the car was dangerous and it shouldn't be on the road. Even on dry roads we would loose traction often and it took two hands and white nuckles to get us to the wedding we needed to get to. They need to get the car fixed before they kill someone. read more

Pros: we are so so happy with this company. My husband says we will never use another company ever again. Greater right away by several employees. Counter service was quick. Escorted to our car. Check out downstairs was fast. All the employees smiling. We love our rental car. Good quality. Well maintained. Cons: this was more expensive than the budget companies but not by much. We have learned to stop using cheaper companies years ago. Those other companies are not worth the hassle. read more

Excellent customer service at the PHX airport from Logan J. He was very professional, helpful, and courteous. He went the extra mile to help me find the hybrid car I had reserved. Much appreciated! read more

Great, fast service! Huge shout-out to our homie Patrick (and Alex) for making the whole process smooth and easy. Really appreciated the efficiency and friendliness. Will definitely rent from here again! read more

This was my first time renting a car for myself. I had heard so many nightmares about how difficult it would be to rent a car (even with my reservation) for the weekend. I decided to go in on a Friday morning. I was expecting the worst, but was given nothing but the best! I had an absolutely amazing experience with Enterprise. When I got there, the line was a bit long, but I was told that the people at the registers were quick and to have my credit card and ID out and ready. I waited maybe less than 10 minutes before it was my turn. The guy who helped me was helpful and kind. He told me I had come to the wrong location, but was so sweet and switched the location to where I was for me. When I got the paperwork and went to the garage, the next guy upgraded me for free to a midsize car. I had no complaints. I'm not sure what the model was, but it was a Mitsubishi. Returning the car was a breeze too. I was a bit nervous since it was my first time doing all of this, but the gentleman who helped me was really kind. There was a misunderstanding about my rental and he apologized and immediately took care of it. I highly recommend going with Enterprise if you're renting a car in Phoenix. read more

Enterprise Rent-A-Car - Don't let the line fool you, it went by quick! - Car Rental Near Me - S Phoenix, Arizona

First time at this location, the transaction was as smooth as it can be. You receive an email prior to your arrival. You check in and you are given an pass. Once you arrive at location you show pass with identification and boom you are done! Location: Scottsdale airport Staff: jasmine was the person that helped me. Of course her name will be jasmine, because duh we unite lol. Overall experience was great! The auto did have a light but they said it was safe so I took, it. After arriving at hotel I noticed the car was not cleaned as there was visual trash in the back seat. read more

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In and out super quickly with a free upgrade as they were out of Compacts! Car is fresh, clean, smells great. Super service today by William inside desk and Jaden on the lot! read more

Super fast check in, friendly staff, super easy! We were in and out in less the 20 minutes! We booked with our points. SUV saw in great condition. Overall great experience. read more

I had a frustrating experience with my recent Enterprise rental. The car was given to me with only one key, which is not standard and creates unnecessary risk for the customer. If that single key is lost or damaged, the renter is held responsible. For the price I paid, the car should have come with both keys. This really affected my overall read more

Eagan made our experience so amazing. Turned our late arrival into a great night. Really appreciate the enthusiasm and help.

We had had a car reserved at Budget and then found a line there that was going to be up to 2 hours long so cancelled that and changed to an Enterprise reservation on the fly. There was a small line. 3 people working at the desk and additionally another person checking the line to see if anyone could use their Kiosk in an attempt to speed up the line. The gal at the desk that helped us was super friendly and helpful. We got through the line and to our car in about 15 minutes. Really great experience compared to the potential nightmare at their competitor. Would highly recommend and use Enterprise again. read more

We actually had a reservation with another car rental company, but when we arrived, the line was super long. Rather than wait with the potential of finding out they didn't have any more cars available we decided to book enterprise at the last moment. It was a little more expensive but worth it! We only waited about 20 minutes, and the guy at the front desk could not have been friendlier! I wish I could remember his name, but he made the whole experience positive for us. Returning the car was super easy. We would definitely use them again when in the Phoenix area. read more

Rented at Enterprise quite often. If they are sold out, then I'd use National. Service is always great except for once when the guy working the front counter was not friendly at all. However, another time, I had the best experience with a female young lady who was the best yet!!! I'll continue to rent from them. read more