Just had a great experience with Enterprise here in Gilbert!…read more It's definitely a smaller location, but they seem to have a great operation. Had a few options a Jetta (2026) or a convertible Mustang. The Mustang (2026) wasn't quite ready as would have had to wait, which I didn't really have the time nor was it spacious enough for the amount of things I'd be traveling with. Due to that, it was quite small for my needs. In moving forward with the Jetta, I was only asked one time if I wanted insurance (I declined). When I went to pick up the car, the agent (Daniel) walked around the car with me for the drive-away inspection. I do recommend taking pictures of any (any!!) dings, scratches, imperfections etc. even with the agent tending to mark them on the contract be vigilant. Supposedly, Enterprise doesn't charge for small dings, etc., but I still wanted photographic proof, with him in the shot, and recognizing my observations and ensuring that everything was taken into account. Returning the car was quick and easy and should receive my deposit back within 2 business days! The Jetta got great gas mileage & would recommend this location for your travel needs.

Service was fabulous from the whole team, the car wasn't as clean as I would like it but was…read morecompensated for it so it made up for it. I will rent again when I come back. Thanks team you were the best.

Had a really good experience at this Enterprise, was a little surprised at the ratings…read more I needed a car to drive to CA for work and was met by Eric. Eric, a veteran like myself was amazing to deal with. Very thorough and professional checking out the car for me. Dropping off the car was just as pleasant working with Justin. Again very helpful and professional and made returning the car super easy. Only thing was the car had a light odor and looking at the service sticker it appears the vehicle was 12k miles over the recommended oil change mileage-- and the car sure drove like it. Let the staff know and they were going to look at this. Stellar customer service, just need a little extra attention to the vehicles. Looking forward to going back soon.

My Husband Mario F. And I leased a car from here for a yearly Disneyland and had the best customer…read moreservice , my car gave out and assumed me would get the same customer service Assistant manager Brandon assisted us and gave us a around around with documents that we provided 1 week before .. then all our paper work went through and proceed to tell my husband he will upgrade him to a complementary upgrade cause of the hassle but continued to charge us full price . We delivered the vehicle back with full gas and he ignored us and said we wanted that which he upgraded us on us. Plus he told us the guy that helped us was fried because he was skipping steps.. how is this fair and I personally think he is low key racist he didn't wanna help us we work hard at a hospital medical lab technicals and at the casino why be making us struggle more brandon .. worst experience

Late review... First…read moretime Silvercar user in Phoenix. This has got to be the easiest and quickest I've gotten a rental. From Sky Harbor, a quick shuttle ride to the Silvercar lot. Someone comes out and greets you, gets you set up. Pull up the app, scan the bar code and off you go. May have taken 10 minutes tops from the shuttle to on the road in an A4. Best experience I've had at a rental agency. All paperwork completed on the app beforehand saves so much time. Definitely not the last time I'll be using Silvercar, either in Phoenix or other cities with availability.

I rarely write reviews, but I think this Silvercar location deserves it…read more Our original reservation was supposed to start a few days after our arrival at PHX, but due to complications with our ride. We decided to ask the Silvercar concierge if they had availability for a Q5 at that time. The reply was very prompt and they had a Q5 at that time. We headed to the Blue Sky Shuttle from terminal 4 which takes you to the Silvercar parking location. We had to scan the code on the Audi and it unlocked by itself. No lines, no counters! The staff were all very nice and courteous, they helped us with our luggage and off we went! The car was a clean and new Q5 with all the bells and whistles. It is an excellent car to take for road trips. The return was again no hassle and great. All in all it was a great experience costing less than what we would've paid for a fully loaded luxury car at another company. If I come to Phoenix again or another city that has Silvercar, I'll definitely use them!

Cut and pasted below, a letter sent to Hertz management that articulates, in detail, my complaint…read more Referencing the above noted Hertz reservation # and associated rental, please be informed of the following. On June 5, 2023 I made a reservation thru Priceline for a Hertz car rental (dealer's choice) for the Scottsdale, AZ location. Upon arriving at the Scottsdale location I was informed that no cars were presently available and I was directed to the Gilbert, AZ location as it seemed they had cars to rent. I arrived at the Gilbert, AZ location at approximately 10 am. Between that time and approximately noon I waited in line as there was but one female employee and she was tasked with servicing five or six renters in front of me. Though my original reservation reflected a weekly rate of ~$170 I was informed that she could not honor the rate and the best she could offer was ~$200 per week. Having spent the better part of two hours sitting on my hands I elected to accept the higher rate. As I was leaving I asked her if I should bring the vehicle back to her location or the Scottsdale location. She replied "any local location in the greater Phoenix area would be fine". Today, Friday June 8, 2023 I returned the vehicle. In light of the unpleasant wait times I encountered previously I elected to return to the Apache Road, Mesa AZ location - approximately five or ten minutes drive from both the Scottsdale and Gilbert Hertz outlets. Within the past hour I received an email receipt (attached) cataloging two day charges that were within $10 of the initial weekly rate I'd been quoted by Hertz / Priceline, but a line item charge of ~$200 for (Inter city fee). Here, I would invite any casual reader of this letter to place themselves in my position - processing mentally the various irritations I encountered. What might your viewpoint of Hertz thusly be? Please be further informed that it is not my intention to merely swallow the outrageous $200 nonsense-tax (inter city fee) that Hertz is attempting to extract from me. Instead, I shall take any and all steps within my legal rights to fight back. These include but shall not be limited to filing grievances with: Ripoff Report Better Business Bureau Arizona State Attorneys General Office Yelp Local TV and print Media I do understand that Hertz invests significant capital in advertising - presumably intended to generate a positive consumer impression of the company. Perhaps those in a position of power within Hertz may do the mental calculus in considering the negative consequences when consumers and other interested Parties are informed of the experiences such as those I've just articulated.

Well as a matter of fact, while the city was busy getting rental cars And enterprise was placed me…read moreon a waiting list . Hertz saved my last two weeks and in fact I still have it. My vehicle was stolen and I needed transportation and they had one ready to go the following morning . I had to get a rental and insurance would only pay 40 dollars a day which Hertz came in at 38 dollars. Perfect . It's a 2019 with only 20,000 miles on it and I love it. Still haven't replaced my car so in the meantime, it's not so bad with this as my temp. I appreciate the staff and I've now had to extend it four times and I haven't heard a word about them needing it back yet . The staff are very accommodating and friendly and I would recommend them to anyone.

I rented through expedia and chose the deal Thrifty had. I had selected the "wild card" rental but…read morewas given a Tesla without one helpful tip as to how to deal with unlocking, driving, charging this newer technology. This was an inappropriate placement for someone on a business trip with very little time to spare to deal with charging the vehicle. I was unsuccessful with charging the car, despite locating a Tesla compatible charging station and downloading the app while standing outside in 100 degree heat. Therefore, I went up to the customer service desk when I returned the car (the next day... two days early on a three day rental) Thrifty charged me more than 50 cents per mile (41 miles for $22.45). They chose not to accommodate my request to waive the charging fee despite being able to validate that I did attempt to charge the car. The wait time at counter was unreasonably long at both pick up and check in. This seemed to be due to Thrifty staffing the desk with only one representative for both check in and check out. His manager would not talk with me when the desk rep called him. Instead he made the choice to put his corporate overlords ahead of a reasonable request from a customer. This was my absolute worst car rental experience.

I had to take my car for repairs so I needed to rent a car again. Of course I went here to get a…read morerental car. It's not far from our home. I also get a discount through my work. I reserved a car on Monday to pick up after work & after I dropped my car off. I was able to pick up my rental car pretty quickly. The reason for only 4 stars is due to the return. I turned the rental car in on Thursday after work. It took a long time to return it. They were busy, but I really wanted to get in & out in a timely manner because I still had to go across town to pick my car up. My car isn't fixed yet, so I will need to most likely rent a car two more times until my car is fixed. Hopefully pick up & drop off go quicker the next two times. It wasn't so slow that I won't continue to go back. The staff our helpful & friendly.

We went to this enterprise because our car is getting repaired nearby. First thing I noticed was…read morethe very nice young man who picked me up was courteous and professional. Then after I went in to the office, I saw kind, respectful and happy team who enjoyed working with each other and serving the customer. Remarkable and very refreshing. The help was stellar. Joy walked me through the car options and showed me how everything works. Truly appreciated her assistance and also that of David. Thank you!

I have had so many problems with Hertz over the past few years. I chose to use this location as it…read morewould be cheaper than the airport. I called the day before to let them know I would be picking my car up later than expected. I told them I had to have a car since I would be making a trip to the airport right after and wouldn't' be able to wait an hour or more like previous experiences. The guy told me he would hold a car for me, and he did! As well, he took great care of making sure everything was ok with the car. When I returned the car, the gentleman who checked it out for me, Larry, was so kind, efficient and quick. I had by far the best experience here and it was refreshing after so many problems in different location.

I had friends visiting from Germany and made a reservation to rent a car for them. The driver was…read more21, so we expected and were fine with the additional young driver fee since that's standard across rental companies. However, when we arrived, we were told the driver needed a credit card in her own name--even though her sister had one available. I asked if I could rent the car myself and add her as a secondary driver, but the employee immediately shut that down without offering any alternatives or trying to help. The interaction felt dismissive and unaccommodating. We ended up going to Enterprise instead, where the process was smooth, hassle-free, and even less expensive. This was my second negative experience at this location, and unfortunately, it will be my last. I won't be returning and will likely avoid renting from Hertz in the future.

Saved the DAY!!!! I had a meeting in Sun City AZ at 2pm on a Friday and my Enterprise Rental Car…read morewas not going to happen. They were having trouble getting cars returned in a timely manner. I had 4 rental customers in front of my Noon pick-up.....it's 11.30pm. Found the first rental car company on "rental cars near me" from google. Michael had a car and was available in 10mins, wow. Had me on the road in half an hour. After two weeks, I met Michael and he dropped me off at the airport.........door to door. Great service and easy process. I will be using his car company again many times in the future!!!!!!

I have had a wonderful experience both times I've rented from this location. The agents are…read morefriendly, and the service is excellent. Tim M. helped me yesterday, and he was very professional and helpful.

If you are renting from a local Enterprise (and not an airport location), you need to be prepared…read moreto wait an hour plus for your car. That's because these smaller locations are so strapped for vehicles that they can only rent them as come back in from other renters. Then they have to look over the car and wash it -- so it takes time. My suggestion would be to check-in, make sure your phone number is up to date, and then go grab a bite to eat or do a little local shopping. I'm currently in the waiting room (have been for about an hour), and the reason I'm giving this location 5 starts simply for the kind customer service. The staff is busy, doing what they can, and making sure to treat everyone kind despite the very upset customers. I notice the phone is ringing and ringing, so that would be one area they can improve on. Kudos to a team who stays calm under stress. Thanks for the kindness!

Worst ever. Budget Rent A Car in General is the worst. Quick to take my money! Did not even use the…read morerental, CANCELLED AT THE COUNTER AT THE TIME OF RESERVATION & still waiting to refund my money THREE WEEKS LATER. Literally been on hold with customer service AGAIN for over a hour! Should have stuck with tried & true ENTERPRISE!!! I WILL NEVER MAKE THIS MISTAKE AGAIN TO SAVE MONEY!! I couldn't leave less than 1 star or I would have!

I was well taken care of at this Budget location . I will be back ! My car , was ordered days in…read moreadvance . I did the "managers special " it never disappoints ! Was rewarded with a muscle car, Dodge Challenger ! Had no problem extending my rental ( I didn't get the special price I had, but didn't expect it since I extended ) my rep was polite , attentive and very helpful !