Just had a great experience with Enterprise here in Gilbert!…read more It's definitely a smaller location, but they seem to have a great operation. Had a few options a Jetta (2026) or a convertible Mustang. The Mustang (2026) wasn't quite ready as would have had to wait, which I didn't really have the time nor was it spacious enough for the amount of things I'd be traveling with. Due to that, it was quite small for my needs. In moving forward with the Jetta, I was only asked one time if I wanted insurance (I declined). When I went to pick up the car, the agent (Daniel) walked around the car with me for the drive-away inspection. I do recommend taking pictures of any (any!!) dings, scratches, imperfections etc. even with the agent tending to mark them on the contract be vigilant. Supposedly, Enterprise doesn't charge for small dings, etc., but I still wanted photographic proof, with him in the shot, and recognizing my observations and ensuring that everything was taken into account. Returning the car was quick and easy and should receive my deposit back within 2 business days! The Jetta got great gas mileage & would recommend this location for your travel needs.

Nick has this place running so smooth! I've had three different rentals from here and won't be…read moregoing to another enterprise! He always hooks me up with a great vehicle, has me on my way as quick as possible and has the best positive energy. I would recommend anyone to go here.

Had a really good experience at this Enterprise, was a little surprised at the ratings…read more I needed a car to drive to CA for work and was met by Eric. Eric, a veteran like myself was amazing to deal with. Very thorough and professional checking out the car for me. Dropping off the car was just as pleasant working with Justin. Again very helpful and professional and made returning the car super easy. Only thing was the car had a light odor and looking at the service sticker it appears the vehicle was 12k miles over the recommended oil change mileage-- and the car sure drove like it. Let the staff know and they were going to look at this. Stellar customer service, just need a little extra attention to the vehicles. Looking forward to going back soon.

Excellent service, great customer support and loved our vehicle. We went on a family road trip and…read morethey made pickup and drop off easy. Wish they had drop off box but is ok, we dropped it off Monday morning.

Late review... First…read moretime Silvercar user in Phoenix. This has got to be the easiest and quickest I've gotten a rental. From Sky Harbor, a quick shuttle ride to the Silvercar lot. Someone comes out and greets you, gets you set up. Pull up the app, scan the bar code and off you go. May have taken 10 minutes tops from the shuttle to on the road in an A4. Best experience I've had at a rental agency. All paperwork completed on the app beforehand saves so much time. Definitely not the last time I'll be using Silvercar, either in Phoenix or other cities with availability.

I rarely write reviews, but I think this Silvercar location deserves it…read more Our original reservation was supposed to start a few days after our arrival at PHX, but due to complications with our ride. We decided to ask the Silvercar concierge if they had availability for a Q5 at that time. The reply was very prompt and they had a Q5 at that time. We headed to the Blue Sky Shuttle from terminal 4 which takes you to the Silvercar parking location. We had to scan the code on the Audi and it unlocked by itself. No lines, no counters! The staff were all very nice and courteous, they helped us with our luggage and off we went! The car was a clean and new Q5 with all the bells and whistles. It is an excellent car to take for road trips. The return was again no hassle and great. All in all it was a great experience costing less than what we would've paid for a fully loaded luxury car at another company. If I come to Phoenix again or another city that has Silvercar, I'll definitely use them!

Cut and pasted below, a letter sent to Hertz management that articulates, in detail, my complaint…read more Referencing the above noted Hertz reservation # and associated rental, please be informed of the following. On June 5, 2023 I made a reservation thru Priceline for a Hertz car rental (dealer's choice) for the Scottsdale, AZ location. Upon arriving at the Scottsdale location I was informed that no cars were presently available and I was directed to the Gilbert, AZ location as it seemed they had cars to rent. I arrived at the Gilbert, AZ location at approximately 10 am. Between that time and approximately noon I waited in line as there was but one female employee and she was tasked with servicing five or six renters in front of me. Though my original reservation reflected a weekly rate of ~$170 I was informed that she could not honor the rate and the best she could offer was ~$200 per week. Having spent the better part of two hours sitting on my hands I elected to accept the higher rate. As I was leaving I asked her if I should bring the vehicle back to her location or the Scottsdale location. She replied "any local location in the greater Phoenix area would be fine". Today, Friday June 8, 2023 I returned the vehicle. In light of the unpleasant wait times I encountered previously I elected to return to the Apache Road, Mesa AZ location - approximately five or ten minutes drive from both the Scottsdale and Gilbert Hertz outlets. Within the past hour I received an email receipt (attached) cataloging two day charges that were within $10 of the initial weekly rate I'd been quoted by Hertz / Priceline, but a line item charge of ~$200 for (Inter city fee). Here, I would invite any casual reader of this letter to place themselves in my position - processing mentally the various irritations I encountered. What might your viewpoint of Hertz thusly be? Please be further informed that it is not my intention to merely swallow the outrageous $200 nonsense-tax (inter city fee) that Hertz is attempting to extract from me. Instead, I shall take any and all steps within my legal rights to fight back. These include but shall not be limited to filing grievances with: Ripoff Report Better Business Bureau Arizona State Attorneys General Office Yelp Local TV and print Media I do understand that Hertz invests significant capital in advertising - presumably intended to generate a positive consumer impression of the company. Perhaps those in a position of power within Hertz may do the mental calculus in considering the negative consequences when consumers and other interested Parties are informed of the experiences such as those I've just articulated.

Well as a matter of fact, while the city was busy getting rental cars And enterprise was placed me…read moreon a waiting list . Hertz saved my last two weeks and in fact I still have it. My vehicle was stolen and I needed transportation and they had one ready to go the following morning . I had to get a rental and insurance would only pay 40 dollars a day which Hertz came in at 38 dollars. Perfect . It's a 2019 with only 20,000 miles on it and I love it. Still haven't replaced my car so in the meantime, it's not so bad with this as my temp. I appreciate the staff and I've now had to extend it four times and I haven't heard a word about them needing it back yet . The staff are very accommodating and friendly and I would recommend them to anyone.

The rating is actually MINUS ZERO!...Lying, Cheating Theives. They denied a confirmed reservation I…read morehad through Expedia and then charged me $62.00 for a car that wae confirmed reserved the day I picked up the car, on top of that they refuse to return my calls and emails, what a cowardly inept company, and Expedia is just as bad. Pathetic thieves hiding behind corporate BS.

If I could, I would give Thrifty a negative star rating - less than zero. This is the worst…read moreexperience I have ever had with any company. I have been fighting with Thrifty for over three weeks now trying to resolve a huge issue. They claimed that I didn't return the car until 8 days after the date that I actually returned it. That was a huge issue that no one would help me with until finally one man at their call center said that all cars have tracking. He was able to prove that I returned the car as I said I did. But the fight was not over. Hertz (I guess they are the same company as Thrifty) did an inspection of the car 8 days after I returned it and told me that I was responsible for damage found in that inspection. Many calls and emails later, they said that if I can prove that I returned the car on the day I actually did, then they would not hold me responsible. The customer service center (after many calls) told me that they cannot correct the date, only the rental location can do that. I am unable to reach a live person at the location. The recording says we are closed and suggests going to their website to find the hours of operation, which I did. Their posted hours show that they are open. So still no resolution to this issue. Stay far away from either Thrifty or Hertz.

We went to this enterprise because our car is getting repaired nearby. First thing I noticed was…read morethe very nice young man who picked me up was courteous and professional. Then after I went in to the office, I saw kind, respectful and happy team who enjoyed working with each other and serving the customer. Remarkable and very refreshing. The help was stellar. Joy walked me through the car options and showed me how everything works. Truly appreciated her assistance and also that of David. Thank you!

excellent experience. Both fast check-in and check out. I had planned on taking Waymo home, but…read morethey offered to take me. I definitely will use again.

Very friendly staff. Always trying to accommodate other people without reservations. Always a car…read morethere when I reserve one .Thank you!

Here is my note to the DM. I wish I checked the reviews to know that this wasn't the first time…read moreSanjay was rude to people. 6 months ago and still works there. Well here is what my story is and what I emailed the DM today. I apologize for taking the weekend to reach out but as you can imagine going to a funeral takes priority. On Thursday September 17th I arrived at your McQueen location in Gilbert, AZ at approximately 11:30am. I was planning to rent a car to drive to California for my mothers funeral. I took an Uber to this location. When I arrived I was greeted by one person at the location who went by Sanjay (I apologize if I'm not spelling it correctly). He was far from welcoming. I let him know I have a reservation I want to make sure it's ok I take this car out of state as I am trying to get to a funeral. He said that's fine. He then pulled my reservation, asking for my ID and credit card. I handed it to him. Pretty Verbatim script Sanjay: what's your phone number? Me: 9494828000 (I gave him my only number which is my cell phone. Pretty standard these days). Sanjay: I need a second number. Me: I only have the one. Sanjay: I need a second one. Me: I only have one number. Can you just use all 9's or put something random or my number twice? Sanjay: (tosses my ID and credit card towards me on the counter) fine I'm not renting to you. Me: what? What do you mean? Sanjay: Give me a second number or you don't get a car. Give me a friend or family member's number. Or no car. Me: I am not going to give you someone I know's number without their permission. Sanjay: Get out then I'm not renting to you. Kinda raising his voice. Pushing the ID and credit card back. Me: dude I am just trying to rent a car to get to my mom's funeral. Please rent me the car so I can go. I don't need this attitude right now. Sanjay: Then give me another number. Continuing to raise his voice. Me: (handed my stuff to him again.) Fine I'll give you a number. (Gave a random number). Sanjay: Was that so hard? (With attitude) Me: dude you don't need to be arguing and raising your voice to me. It's fu@@ing rude. Sanjay: Apologize or leave! Me: for what? You are arguing with mend yelling at me. Why would I apologize for you giving me a hard time? I am just trying to get this car so I can go make peace. I'm going to a funeral for crying out loud and this is how you treat people? Sanjay: Get out (tosses my ID and credit card) you are not getting a car here go somewhere else. There was someone in the lobby at the time as well. This doesn't begin to tell the full story. But I need this to go on record. Someone is pleading with an employee to try and get a car to go to their MOTHERS FUNERAL and that's how they get treated. I called in to customer care waited on hold for 30 min finally got someone (very pleasant and helpful) made new arrangements. Set it up at another location. Quoted me $146 instead of the $176 I was going to pay. I ordered another Uber and went back in to tell Sanjay he could have done the right thing instead he is making me go to another location over a phone number. He said, good for you, get out. While another customer was walking in. He has no regard for customer service or empathy for what people are going through. This held over my head this entire weekend while I should have been grieving. When I was at the Ray Rd. location. The two ladies tried their best to get me the price I was quoted over the phone. I guess issues with systems wouldn't work. But at least they were pleasant and understanding. They didn't fight me over a second number. I honestly don't know where to go from here. I am shocked someone would act this way. I am shocked I never got a call after asking for one. I am shocked that the best anyone could do in this situation was simply book another location. I was treated horribly during a time I let them know I was grieving. Rather than being understanding they challenged me and argued with me and treated me poorly. This is not acceptable

Saved the DAY!!!! I had a meeting in Sun City AZ at 2pm on a Friday and my Enterprise Rental Car…read morewas not going to happen. They were having trouble getting cars returned in a timely manner. I had 4 rental customers in front of my Noon pick-up.....it's 11.30pm. Found the first rental car company on "rental cars near me" from google. Michael had a car and was available in 10mins, wow. Had me on the road in half an hour. After two weeks, I met Michael and he dropped me off at the airport.........door to door. Great service and easy process. I will be using his car company again many times in the future!!!!!!

5/20/26-5/27/26 Memorial weekend (week 2026)…read more Vehicle was being used by one of our Veterans who joined us for conversations with Veterans over meals. Service 5/5 Excellent non-reservation support from the store Manager and one of his associates. It was a holiday weekend and their inventory was almost non-existent. The Manager secured an economy car and had it ready in 10 minutes. The associate called me outside to perform the walk around inspection, perform final review and E-Sign outside on their tablet. The process was done quickly and we were off in record time. Thank-you Donatello (sp)? I appreciate you. Even without reservations (reservations recommended) Enterprise Rent-a-Car came through! Transportation for a crew, or just for you my friends- SYOY!

There great if they can get the cars on time . But they have giving me the suv car I which I likeread more

Needed a small truck to help move appliances and furniture. Called the local Budget and verified a…read moretruck was available that would fit our needs. Arrived at the location and saw multiple trucks lined up away from the office so as to not take up parking spots for neighboring businesses - understandable. The representative was courteous, checked us in, confirmed our moving needs, and walked us to check out the truck for any damage. Noted the few scratches and we were on our way. Fifty miles later, as we got to the pickup location, we open the truck and very puzzled could not find a loading ramp! Yep. The representative was comfortable giving us a truck without a ramp to move furniture and load appliances! This was the worst experience ever! But we were fifty miles away and had a new refrigerator to transport. Folks, you get what you pay for. This was no budget. On our next move we were sure to Haul away our furniture on a truck with a ramp.

Worst ever. Budget Rent A Car in General is the worst. Quick to take my money! Did not even use the…read morerental, CANCELLED AT THE COUNTER AT THE TIME OF RESERVATION & still waiting to refund my money THREE WEEKS LATER. Literally been on hold with customer service AGAIN for over a hour! Should have stuck with tried & true ENTERPRISE!!! I WILL NEVER MAKE THIS MISTAKE AGAIN TO SAVE MONEY!! I couldn't leave less than 1 star or I would have!