REMEMBER THE ALAMO!!…read more Flew 2000 miles to Mesa Arizona. Went to pick up my rental car reservation. Agent greeted me and said "oh I see you have a profile with us already so this will be fast. Let me just verify this license first with my manager." What? What do you need to verify? You have cut your license so I'm not sure it's valid What are you talking about? I trimmed a millimeter off the edge of the lamination so that it would fit in my wallet. I didn't cut my license. The entire license is still there. And it's still valid. Oh, I'm sure this won't be a problem. We just like full transparency in advance with our customers. Umm, Full transparency was 2000 miles ago. Not When I'm standing at the counter to pick up my car and it's 104° outside and you're telling me you're not going to give me a car and I'm going to have to hitchhike. That is not transparency. Oh, I'm sure it won't be a problem, sir Returns from the back office. It's a problem. Manager said no. So you're telling me I cannot pick up my rental car. You have my profile. I was just here six months ago. Why was This not a problem then? Well, that agent was probably just trying to be nice to you, sir Well, I'm asking you to be nice to me one more time please. I'm far from home, don't know anybody here and need a car. Sorry, there's nothing I can do. Corporate rules. So I left and went to the Hertz counter, they had no cars available. Great. Thank God for Avis, the counter two doors down. They had a car and had no problem with my drivers license. Had Avis not had any cars available, I would've been stranded. And Alamo could not have cared less. I would say, I will never rent another car from Alamo ever again. But apparently, that's not an option.. They don't accept valid drivers licenses with trimmed edges along the edge of the lamination. Lest you think I'm leaving something out, I have since showed my license to every person I've met on this trip and told this story to (which is anybody who would listen). And they all laughed. Nobody could find anything a reasonable person would consider wrong with that license. You can bet I will never forget the Alamo. And I strongly suggest you do likewise. PS: Alamo customer service...please don't bother responding to this review. There is nothing you can say to reassure me into taking another risk like that on Alamo. It was just way too close of a call for me to ever roll those dice on you again.

If I could give a zero I would! We went down for vacation and got a car, well after driving for 10…read moremiles the service vehicle light came on so back to trade vehicles. First the guy switching vehicles was not nice and seemed annoyed by us not wanting to drive a vehicle for a week with a service light on. Second we load everything to the other vehicle, which was a serious downgrade from what we rented. Third my husband accidentally left his wallet in the center console. As soon as he realized it we drove back to the airport and lo and behold it was nowhere to be found! The manager on duty said they would look at cameras and did not hear anything back. After a week we called the customer service line. First person I tried to talk to hung up on me, second person told us we would get a call back within 24-48 hrs. We finally got a call back after 2 weeks and all we got is a "I'm sorry". I would highly recommend going through a different car rental company than this one. They do not hold their employees accountable or do anything to help.

I have had a wonderful experience both times I've rented from this location. The agents are…read morefriendly, and the service is excellent. Tim M. helped me yesterday, and he was very professional and helpful.

If you are renting from a local Enterprise (and not an airport location), you need to be prepared…read moreto wait an hour plus for your car. That's because these smaller locations are so strapped for vehicles that they can only rent them as come back in from other renters. Then they have to look over the car and wash it -- so it takes time. My suggestion would be to check-in, make sure your phone number is up to date, and then go grab a bite to eat or do a little local shopping. I'm currently in the waiting room (have been for about an hour), and the reason I'm giving this location 5 starts simply for the kind customer service. The staff is busy, doing what they can, and making sure to treat everyone kind despite the very upset customers. I notice the phone is ringing and ringing, so that would be one area they can improve on. Kudos to a team who stays calm under stress. Thanks for the kindness!

Rented a car on 3-17-26, Had a reservation but had to stand in line for 2 hours while the service…read moreagents worked with customers on new reservation. Got to the counter and it took 5 minutes to do my reservation. Problem was a lack of cars, computer slowdown and all the new reservations. Should have had a line for those of us who had already made reservations.

My trip was a last minute deal, I called a couple days in advance and they delivered a brand new…read morecar and unlimited miles . The only surprise was when I paid for the week I didn't know a 200$ deposit was also being taken out and was given back as soon as I returned it . I've got another trip planned end of next month and this is my go to for all rentals. This was my 4th rental and everytime it's gone off without a hitch. Thank you !

We have had a rental from this Enterprise facility three different times through a service they…read morehave with Crash Champions. The customer service was caring, and friendly, and got us on our way quickly. Our rentals have been clean snd well serviced. Thank you to the staff! Pam and Michael Friedman

The only enterprise we will be going to from now on! Thank you Michael & Brandon for the great…read morecustomer service and how you put your clients priorities first and go above and beyond. Everyone here in general is very professional and understanding of any situation.

Just had a great experience with Enterprise here in Gilbert!…read more It's definitely a smaller location, but they seem to have a great operation. Had a few options a Jetta (2026) or a convertible Mustang. The Mustang (2026) wasn't quite ready as would have had to wait, which I didn't really have the time nor was it spacious enough for the amount of things I'd be traveling with. Due to that, it was quite small for my needs. In moving forward with the Jetta, I was only asked one time if I wanted insurance (I declined). When I went to pick up the car, the agent (Daniel) walked around the car with me for the drive-away inspection. I do recommend taking pictures of any (any!!) dings, scratches, imperfections etc. even with the agent tending to mark them on the contract be vigilant. Supposedly, Enterprise doesn't charge for small dings, etc., but I still wanted photographic proof, with him in the shot, and recognizing my observations and ensuring that everything was taken into account. Returning the car was quick and easy and should receive my deposit back within 2 business days! The Jetta got great gas mileage & would recommend this location for your travel needs.

Service was fabulous from the whole team, the car wasn't as clean as I would like it but was…read morecompensated for it so it made up for it. I will rent again when I come back. Thanks team you were the best.

Excellent experience at this particular Enterprise office. The branch manager, Megan Woltkamp, is…read morehands on with her customers, and she has great customer service skills. It shows that customer satisfaction is her priority. Should I need to rent another vehicle in the future, I would not hesitate to rent at Megan's branch office. Thank you Megan for making me a happy customer. Sincerely, Terrence Rand

Wish I could give a 0 start rating! I had a terrible experience! I strongly recommend avoiding this…read morelocation. I rented a car in March, and four months later, I'm still dealing with unexpected charges. The whole process has been a disaster. The N. Gilbert location is far superior this one is just not worth the hassle. The staff is unprofessional, and the service is frustratingly unreliable!

Update: After I contacted Hertz's customer service team…read moredirectly, they got back to me fairly quickly. They reviewed the situation and agreed to honor the terms of my original reservation, even though that agreement was never fulfilled because of communication issues between locations. While I did have to start a new rental agreement at a higher cost at the time, I appreciate that someone on their team stepped up and made things right on the back end. The follow-up was professional, and it's clear that once it reached the right people, they took the matter seriously. The overall experience was frustrating--but I do believe in giving credit where it's due. I've updated my review to reflect the resolution and hope the Mesa location takes this as a chance to improve how they handle customer communication moving forward. Original: I hate leaving reviews like this. I'd rather just quietly not return--but I hope sharing my experience helps someone else avoid the mess I went through. I had a prepaid reservation at this Mesa Hertz location for a weeklong rental starting May 30, 2025. Everything was booked in advance, confirmed, and priced fairly. But my flight got delayed and rerouted to Phoenix, so I called the Mesa branch around 11 PM to ask if I could still pick up the car a few minutes after their 11:30 PM closing time. The person on the phone said no, after-hours pickup isn't available. Okay--disappointing, but I understood. Then that same person called me back a few minutes later and told me I could pick up the rental at Phoenix Sky Harbor Hertz instead, and that they would just cancel the Mesa reservation. That seemed helpful, so I followed their instructions and headed to the Phoenix Hertz location. Except... they had no idea what I was talking about. There was no reservation transfer, and they couldn't cancel or override anything because the record still showed as active in Mesa. I was left stranded close to midnight--with my 75-year-old mother--and no rental car. Thankfully, the Phoenix agent Gabriel was kind, clear, and tried to help even though he couldn't override the system. That kind of service should be the standard. The next day, I went to Mesa to try and pick up my original rental. Instead, I was met by Matt, the assistant manager, who told me the reservation had already been canceled overnight. When I tried to explain that I had called the night before and even left a voicemail, he didn't bother to look into it--didn't check logs, notes, or try to verify who had spoken to me. He just repeated "There's nothing I can do. Call customer service." No effort. No empathy. Just passing the problem along. I ended up having to pay out of pocket for an emergency rental, then extend it through the week, which cost me nearly double what I had originally prepaid. Not because of anything I did wrong--but because someone at Mesa gave me bad info and no one else at Hertz took ownership. I usually stick with a consistent set of companies--my hotel, rental, and credit card brands are all chosen for a reason. But this experience has made me rethink keeping Hertz in that mix, unless they make this right. I've filed a formal complaint and am sharing this on other platforms. I'll gladly update this review if Hertz follows up and resolves it properly.

Made a reservation....everything online says they take debit and credit cards and showed up and was…read moretold they don't accept debit cards anymore.

Five star experience and then some! I wish I could remember the name of the sweet woman who greeted…read moreus at check in and also helped us check out. Very personable and friendly. I know she said she used to live in the Bay Area. She gave us a great car that we enjoyed for 4 days. When we checked out, my sister met us to take us to the airport. When we were getting ready to leave, my sisters new VW bug wouldn't start. She had never had that issue before and was a little dumbfounded. We waited and it still wouldn't start. We started to get worried that we wouldn't get to the airport on time. My husband was trying to help my sister troubleshoot the issue and I went inside to use the bathroom. I mentioned to the woman that my sisters car wasn't starting and she said that the tire center that was connected to Avis could help if we needed it. I came out of the bathroom and my sisters car was running! The woman had gone out to help and apparently it was a glitch where the steering wheel locked and it was very common in VW bugs. We were so impressed and thankful that she went out of her way to help us! We couldn't have been more pleased with our experience. Highly recommend and thank you again!!

Worst car rental experience ever! The battery in the car we…read morerented died the day we were to depart for the second leg of our vacation. We called Avis Emergency Roadside Service, expecting service like AAA provides. Ha! That didn't happen. The Avis ERS contractor did not carry batteries and told us not to turn off the car after he started it, and to go back to the airport to exchange the vehicle. It took us over 7 hours, much of which we spent in a hotel lobby, since we had checked out, waiting for the Avis ERS driver to show up. To its credit, Avis reimbursed us for the entire cost of the car rental plus $200. That was nice. But two days after we returned from our vacation, Avis had the gall to send us a bill for emergency road service! At the beginning of the rental period, Avis also initially charged us for an upgrade when it did not have available the category of car that we had reserved. That was an unwelcome first for us.

Do not rent a car from budget/avis if you want to get to your desired location. I had a…read morereservation for a month in advance in Charlotte North Carolina on Dec 12 and the location called me 10 mins prior to my 8am pickup time to tell me they had no cars. Customer service sent me to a second location and no cars. customer service told me there are no cars in North Carolina for rent on Dec 12th. Left me high and dry with a plane to catch in Atlanta. I paid For an uber and incurred twice the charges the rental car would have cost. Budget and Avis are not a rental car place to use ! Beware they don't care about their customers !

Returned my rental car in their return lot and left my keys as instructed in the drop box as they…read morehave no employees in the return lot. They checked my car in 3 hours later and charged me for it. Luckily I have pre/post photos and keep my gas receipts. They pull this scam 3/4 times I have to rent from them.