I am currently in town for work and needed a vehicle to rent for one month. This is a small family…read moreowned business and they were willing to work with me for long term rental. The prices were great and they were able to get me the car that I needed. I currently love the car that I am using, and may consider purchasing. I frequently rent for work, but this is the best service/prices I have found thus far.

Wow! This place is amazing!!! Traveling can be so hectic, Renting a car from here is so easy! The…read morecars are very affordable! Next time Im in Arizona im def coming back!!!

Tony is the man!…read more Everyone there was great. Got a great deal on an Audi SUV. Service was quick, in and out in flash. Everyone was accommodating. Drive to California and back! 300 bucks for 3 days.

I cannot say enough about the exceptional service I received at Enterprise Mesa West on Broadway…read moreRoad during one of the most difficult times of my life. I am currently in Mesa Arizona advocating for my critically ill father who was just diagnosed with cancer and is hospitalized. In the middle of everything I was dealing with a rental car extension issue that was causing me enormous stress on top of an already heartbreaking situation. Keenan O'Rourke and Jeremy Strebel went completely above and beyond for me. They were compassionate, patient, and kind and they moved mountains to resolve my situation quickly so I could get back to my father's side where I needed to be. They did not just do their jobs. They showed genuine human kindness to a daughter who was running on empty and fighting for her dad. In a world where customer service can feel transactional and cold these two young men reminded me that there are still people out there who truly care. They treated me like a person not a transaction and I will never forget that. Keenan and Jeremy you have no idea what your kindness meant to me today. From the bottom of my heart thank you. If you are ever in Mesa Arizona and need a rental car go to Enterprise on Broadway Road and ask for Keenan or Jeremy. You will be in the best hands. Five stars does not feel like enough.

They have the worst customer service I haven ever witnessed! They charge to much for the shitty…read moreservice they give my friend had been complaining that something was wrong with car and requested to change cars and they denied her. She would pay her rent and they would turn her car off and she has lost hundreds of dollars due to not being able to use what she paid for. They take advantage of people and screw them over.

Don't rent this company first they are so rude. I'm sitting waiting for car to be serviced and the…read moreladies in the office are just talking crap about mechanic outside then they started talking about how a customer smells. No consideration, that customers are out in the heat while they're in the AC. Maybe they need a lesson to learn and go work outside for a little bit and learn the struggle the outside workers have. The mechanics are just trying to do their job while working in the heat. I truly hope the owner is taking care of their people that are working outside and at least have some coolers out there for them. I heard one of the girls say that she was an office managers, and she was always talking the most crap about the outside employees Treat your outside employees way better than that. Those women in the office are horrible. The manager should make them work outside and maybe they will understand, how to treat people.

Travelling from Northern Ca. to Tucson, engine overheated, pulled off freeway to a gas station and…read morediagnosed upper radiator hose failure. Searched for and found Marshall's on the internet, only 2 miles from my present stranded position. Safely drove there and parked and dropped the keys in drop box on Sunday morning. Talked with Patrick Monday morning. He listened to my diagnosis and said they would test to confirm it and if so, parts available to fix it were no issue and "Should have you back on the road by mid afternoon". I got the status call during breakfast confirming the hose failure and 3 repair options. I chose the recommended option. True to his word, I was headed to Tucson by 3:30. They gave me what I called "Travel Mercies"! These folks are the best ! Truly service the way it used to be. I can't say enough about their top notch service AND at a very reasonable price! I could only wish for a facility like Marshall's near me at home.

I have been going to Marshall's for over 20 years. They have worked on 5 of the cars that I have…read moreowned. I recently had to go in due to an emissions check engine error for a smoke test to confirm location of the error. Professional and transparent in the handling of the issue. Called to advise me of the error and cost of overall repairs. I first started going to them in my 30's when I lived down the street from them. I was referred to them by two older women in my complex. Cautious as most women are of mechanics I researched them and recall finding reviews by women online regarding their fair and honest treatment of women. Now that the business was taken over by Marshall's partner Pat. I can confirm that the business still runs with the same mindset as when Marshall's owned it. I live in Phoenix little of a drive but will be taking my current car to Marshall's for some upcoming maintenance. Fluffy Grandma Recommends

Great service and environment. Everyone was very nice and super helpful giving us suggestions on…read moreplaces to check out. Sarah helped us check out our vehicle. She gave great recommendations for food! Very helpful thank you Sarah! Great customer service, professional and quick service.

Hands down the WORST Enterprise I've ever been to !! I've lived down the street from this…read moreEnterprise for a few years now and every time I've been here it's always a bad experience!! They greet you with a smile upon walk in but don't let that fool you, they do not care about customers here. They are dishonest and unprofessional, this is not how a great company like Enterprise should be represented. I have been a frequent renter from Enterprise, renting cars for almost half the whole year over the last couple years. I typically avoid ever going to this location and much rather prefer the McDowell location as I am always dealing with either rude employees, additional rental charges or charges for pre-existing damages !! It started last year with the first GM (Brock), he was an absolute pylon and should have never been entrusted with such a position. I had a car through insurance and he decided to call me at 7pm to tell me I needed to make a payment or return the vehicle that instant, I told him the vehicle had been extended but it was too late to call the adjuster and I would call the next day. He spoke very aggressive and rude, it was very intimidating. Sure enough the next day my insurance (tatefarm) extended the rental. More recently I returned a vehicle that had pre-existing undercarriage damage, that I had already initially indicated. Although, when I returned the vehicle (Madison) decided to open a claim against me for damages to the undercarriage. The car had no visible damage but a small crack on the bottom of the bumper that was already there!! That small crack has somehow become a $3200 repair on a Toyota Corolla, what a joke!! Funny thing is my insurance deductible is only $100 but I refuse to let them get a penny because I am not the one who damage the car!! It's been a nightmare trying to reach out to anyone regarding this matter within enterprise. The new GM (Bennet) was surprisingly actually nice when I addressed this issue in person but he did absolutely nothing for me and actually lied to me instead. Enterprise has lose my business over this because they didn't have the professionalism to deal with me correctly. No callbacks, no emails backs, no explanations, only a $3200 bill!! They can pursue me all they want but they won't get a penny from me, matter fact I'll pursue them in court & I will make every complaint possible to ensure this doesn't keep happening to my neighbors!!

We rented mid size SUV near the end of February 26 for ten days. Pickup was quick and easy,…read moreconveniently in airport. Drop off was easy too with a key drop box. Our only complaint was we thought the car could have been cleaner but no big deal overall a good experience!

Visited this location today and saw Larry to add a driver on my rental car. When I approached the…read morecounter I stated that I needed to add a driver and he shook his head at me and said, "I'm trying to clean cars and I've been doing this stuff all day..." That wasn't really polite or professional in my opinion and this will be my last visit to this location. When I obtained my vehicle, I got it from the location in Chandler and the guy there was nice and efficient so I'll likely stick to that location. I don't know why employees of places think attitude and lack of professionalism is ok. It's not. Now I know why this location has a 1.5 star rating on Yelp. Hope they're proud and I hope Corporate will step in.

THE WORST PLACE TO RENT FROM. Customer service was terrible. Nobody in line when I arrived but the…read moreguy at the desk saw me enter the line, immediately rolled his eyes and then dragged both hands down his face like he hated his life. He was rude, short with answers, and 100% did not want to be there. To start I was charged an extra hour to pick up my car 30 mins early. The fee for that was 1/3 of the daily fee. THEN I returned my car only to get a huge fake bill. I was charged for 3 extra hours even though I returned on time. I called to explain it was not physically possible because I had a flight requiring me 1. To be through security by a certain time and 2. My flight left before that time. I also filled up the gas less than one mile from the return location and was charged for ten gallons at $10.99/gal. Please use any other company to avoid the fraud and inconvenience. I will never rent from them again.

Crazy long lines to get through even with advance reservation, super slow moving too. The agents…read moreare rude, inept and not bright. Nasty bad experience. Never again!

Worst than waiting for the DMV . The older lady doesn't know what she's doing and talks way too…read moremuch about nothing that matters. He coworker is constantly having to help her so it's taking time away from other customers . Avoid this place like the plague .

Pam and the team here are very friendly. Pam also made sure that I did not wait for all the pickups…read moreand enabled me to drop off quickly and efficiently. thank you Pam!!!