Wow! This place is amazing!!! Traveling can be so hectic, Renting a car from here is so easy! The…read morecars are very affordable! Next time Im in Arizona im def coming back!!!

Just purchased a car here a week ago. Paid for routine maintenance…read moreoil change, fluids & all that stuff. Drove it to Sedona & the alternator went out on car. Had to pay for the repair there, because towing it back to Mesa would be too expensive. Upon notifying the dealership to see what could be done about it. All I got was I'm sorry we would have been chaeper on the repair. Not taking any financial responsibility at all. I didn't expect the total repair to be paid & even stated so. But taking some ownership of what you sale would have been nice. The lack of professionalism & not standing behind what they sale is a total red flag. STAY AWAY. Bad place to buy a car.

I cannot say enough about the exceptional service I received at Enterprise Mesa West on Broadway…read moreRoad during one of the most difficult times of my life. I am currently in Mesa Arizona advocating for my critically ill father who was just diagnosed with cancer and is hospitalized. In the middle of everything I was dealing with a rental car extension issue that was causing me enormous stress on top of an already heartbreaking situation. Keenan O'Rourke and Jeremy Strebel went completely above and beyond for me. They were compassionate, patient, and kind and they moved mountains to resolve my situation quickly so I could get back to my father's side where I needed to be. They did not just do their jobs. They showed genuine human kindness to a daughter who was running on empty and fighting for her dad. In a world where customer service can feel transactional and cold these two young men reminded me that there are still people out there who truly care. They treated me like a person not a transaction and I will never forget that. Keenan and Jeremy you have no idea what your kindness meant to me today. From the bottom of my heart thank you. If you are ever in Mesa Arizona and need a rental car go to Enterprise on Broadway Road and ask for Keenan or Jeremy. You will be in the best hands. Five stars does not feel like enough.

Feeling upset about my recent rental experience. I was in an accident and my insurance recommended…read moreI rent a car from here upon their expense. I ended up having to pay a down deposit (which I expected) but was told if the vehicle was returned in good condition and the tank was full I'd get my deposit back. I must warn you, it's a scam. The blonde girl with pink eyelashes helped me but did not provide any information regarding my deposit or provided any further help regarding my returned rental. I've called four times total regarding my deposit, and not one single employee explained anything to me. After spending over $200 in daily insurance fees I only ended up getting back $20 out of my $100. Not until today did someone finally take the time to explain they took money FROM my deposit to pay for the rest of the duration on my rental. ( Which my insurance took care of originally) No one told me they'd end up taking my deposit in the end to PAY for the vehicle. I would have rather just returned the vehicle on an earlier day to refrain from paying more. They lack customer care and provide no information. I had to call four times for someone to finally tell me they took my money. Rent somewhere else, they lie here.

The vehicles they rent you here are absolutely atrocious. The brakes went out in my car, and I…read morereturned the vehicle, and I have the company texting me asking me how I'm gonna pay the bill. I've taken the car in several times for it to be repaired and the same issues arise. This company will text you to tell you that you owe them money but they won't text you to tell you that they are either going to come take your car or they are going to shut your starter off. On top of that, the vehicles that you rent are really old, stinky like old man, sweat and smoke, the interiors are falling apart, as well as the bodies. They might work with you once or twice if there is no work available for a rideshare or gig apps, but it comes at a cost of them, holding it over your head. I would recommend UCars for the same price; they have nice cars, charge the same, and fix any issues the first time you bring it in. I have never had a business text me to ask me this stuff and it's really kind of creepy if you ask me. The text below that is shared was sent AFTER the car was turned in. Nothing about the car and now they're already threatening me with collections on Day 1 of turning in my car due to it not being safe to drive. (Will update with screenshot of invoice). The overall demeanor of the employees here is pretty condescending. From the ladies working in the front office being rude when you tell them that there's something wrong with the car and insinuating that you did something to it, to the financial people who do these kinds of weird practices of texting people after a contract has expired. Stay away, I wish I would've saved my money.

We will Never go bk here again!! From what we witnessed & overheard ..Yes, IN our…read moreOPINIONS..Definitely Raisist Vibes & bullying towards a customer who keep asking for her items, she owed them no money, she didn't want to talk to them, just wanted her property. We were in the waiting room wn we overhead the owners yelling at the lady They were trying to bully her, yelling sit down & we'll give you bk your items & tried to close her in the office with both of them ( 2 men) they refused to give back her property unless she apologized to them for having an OPINION..smh.Yeah,sounds like odd & disrespectful behavior from ""business men"" She informed them she was recording them & she dialed 911, only then they released her property. These guys are strange & unprofessional to say the least. Go to Phoenix Rideshare uto

What can I say, the technicians at Marshall's are the absolute FINEST! Excellent and timely…read morecommunication (start to finish), total transparency, quality work, as well as their "over and above" customer service...that's what you can expect to receive as a Marshall's customer.  As an out-of-towner, they were more than accommodating and communicative in servicing my vehicle. They were even kind enough to recommend Sun Valley Auto Glass to fix my dinged windshield. Thank you!

Marshall's Service is the best auto repair experience I've ever had. I completely trust Patrick,…read morethe owner. He takes the time to explain everything clearly so I understand what's going on with my vehicle. I brought my car there three separate times after the dealership looked at it, and each time Patrick fixed the issue honestly, professionally, and at a very reasonable cost. I truly appreciate his integrity. Many of the items were not needed to be done that the dealers said were necessary. It can be stressful bringing your car in, especially as a woman, because you worry about being taken advantage of. Patrick is patient, kind, and very helpful. I'm so grateful I found an honest auto service I can rely on. I highly recommend Marshall's Service to anyone needing car repairs. They have absolutely earned my trust.

Ever since they got new management, these people have been amazing. Brandon was terrible. I…read morestopped renting cars for work here because of him and went to Hertz. I tried Enterprise again last weekend and Brandon is gone and everything is amazing! Super helpful staff and very communicative. I highly recommend. Thank you Keegan, Cole, and Maddie! You guys rock!

Grateful for Enterprise. I had rented a car while on a work trip from PHX. It was HOT (122°…read moreaccording to the car). I was alerted by the car when I turned it on that there was a flat when I was at the hotel. I called my company's travel agent because I didn't know what to do and had declined the insurance and roadside assistance. The travel agency said to call enterprise so I did. They were so kind and arranged for AAA (which I personally don't have) to come change the tire. The driver and enterprise kept checking in to ensure I was okay. When they arrived they discovered it was just a donut in the trunk but inflated it and put it on the car. I was told not to go over 50 mph. Well that's hard when you have to take the freeway anywhere. So I called enterprise and they immediately reserved me a car 3 miles away and I took backroads to get there. They didn't have any cars available when I arrived. But a lady dropped her car off, the agent working immediately checked it in, cleaned it, and gave it to me. I was able to safely continue my trip in my new car. Great customer service and no extra fees!

We rented mid size SUV near the end of February 26 for ten days. Pickup was quick and easy,…read moreconveniently in airport. Drop off was easy too with a key drop box. Our only complaint was we thought the car could have been cleaner but no big deal overall a good experience!

Rudest MFs I've spoken to in a long time. They have zero…read moreconcept of customer service.

THE WORST PLACE TO RENT FROM. Customer service was terrible. Nobody in line when I arrived but the…read moreguy at the desk saw me enter the line, immediately rolled his eyes and then dragged both hands down his face like he hated his life. He was rude, short with answers, and 100% did not want to be there. To start I was charged an extra hour to pick up my car 30 mins early. The fee for that was 1/3 of the daily fee. THEN I returned my car only to get a huge fake bill. I was charged for 3 extra hours even though I returned on time. I called to explain it was not physically possible because I had a flight requiring me 1. To be through security by a certain time and 2. My flight left before that time. I also filled up the gas less than one mile from the return location and was charged for ten gallons at $10.99/gal. Please use any other company to avoid the fraud and inconvenience. I will never rent from them again.

Crazy long lines to get through even with advance reservation, super slow moving too. The agents…read moreare rude, inept and not bright. Nasty bad experience. Never again!

DO NOT RENT HERE. IF YOU DO, DONT WASTE YOUR MONEY ON THE CDW INSURANCE! I was told if I paid for…read morethis insurance I wouldn't have to worry about anything if an accident occurred. I was told they would take care of me. Last week I was hit by another vehicle. I filed my claims with uber and hertz. I was told by both uber and hertz to return the vehicle to the location where I would be given a replacement vehicle so I could continue driving. When I arrived at the location I was told they will not give me another car despite a not at fault accident and 15 weeks of extending my rental and paying for the CDW and both Uber and Hertz claims departments telling me they would replace it. Besides this the employees are extremely rude, never answer the phone and offer no solutions for people. They are happy to just take your money every week and then screw you over when something happens. DO NOT WASTE YOUR TIME OR MONEY WITH THIS STORE!!!

Horrible service and pretty much screwed my whole day over. Went in the morning to pick up a…read morevehicle, couldn't get it until afternoon when using credit card (not mentioned when making reservations). Came back later (2 lyft rides now) and now they don't have a car for my reservation? You left a customer high and dry with no vehicle when I was depending on having one after getting in a car accident. Staff members cold and didn't care , no recovery or remedy offered. Don't rent from here, ever.