Worst than waiting for the DMV . The older lady doesn't know what she's doing and talks way too much about nothing that matters. He coworker is constantly having to help her so it's taking time away from other customers . Avoid this place like the plague . read more

Pam and the team here are very friendly. Pam also made sure that I did not wait for all the pickups and enabled me to drop off quickly and efficiently. thank you Pam!!! read more

This is a high traffic rental service that has been a huge help with my rental experience And has amazing customer service. Thank you for everything and I'll continue using hertz! Dominica is such a pleasure and she's super helpful and understanding! read more

two stars for the lady that management leaves by herself while the rest hide in the back and eat fast food and do nothing. employees have no sense of urgency to help assist customers. read more

DO NOT RENT HERE. IF YOU DO, DONT WASTE YOUR MONEY ON THE CDW INSURANCE! I was told if I paid for this insurance I wouldn't have to worry about anything if an accident occurred. I was told they would take care of me. Last week I was hit by another vehicle. I filed my claims with uber and hertz. I was told by both uber and hertz to return the vehicle to the location where I would be given a replacement vehicle so I could continue driving. When I arrived at the location I was told they will not give me another car despite a not at fault accident and 15 weeks of extending my rental and paying for the CDW and both Uber and Hertz claims departments telling me they would replace it. Besides this the employees are extremely rude, never answer the phone and offer no solutions for people. They are happy to just take your money every week and then screw you over when something happens. DO NOT WASTE YOUR TIME OR MONEY WITH THIS STORE!!! read more

Horrible service and pretty much screwed my whole day over. Went in the morning to pick up a vehicle, couldn't get it until afternoon when using credit card (not mentioned when making reservations). Came back later (2 lyft rides now) and now they don't have a car for my reservation? You left a customer high and dry with no vehicle when I was depending on having one after getting in a car accident. Staff members cold and didn't care , no recovery or remedy offered. Don't rent from here, ever. read more

This is the worse car rental place I have ever been to. The little punk in the pink shirt was a complete jerk. The old bald guy was wearing basketball shorts and a tank top and I guess that was the manager. This place is ran down and a joke. Do not go there. I reserved a car a week in advance they didn't even even call me to tell me they didn't have my car. I told a 35 minute Uber to pick up a car they didn't even have. read more

As a Uber driver, this is the worst experience I have ever had. I made a reservation for 1pm. I left my fulltime job at 12:30 for lunch. When I arrived there were 10 people in the office. I noticed there was only 2 people working in the office. People are here for returns, problems with rentals and pickups. You are required to scan a QR code to check in. There are only 2 locations in Phoenix area that handles Uber rentals, Mesa and North Phoenix. Around 3pm, the young lady tells me that they may or may not have a car for me. The ladies here are working very hard but the system SUCKS! Uber and Hertz are fucking people over. If you have issues with your rental you have to take the car to a repair shop to get it fixed, (downtime). As much money you have to pay to rent a vehicle, complete mandatory 30 rides in a week, pay extra for coverage and then be told that you can't exchange is outrageous. I have driven for Uber for 5 years, it's my first time using the rental option and I am totally dissatisfied. For 2 major companies, highly profitable making so much money off the backs of hard working people trying to keep food on their tables and roof over their heads is disgusting. This should be a streamlined process. No one should have to wait 4 hours to get a reserved vehicle. I never thought I would find a process Worst than the Motor Vehicle Department. Just heard that they don't have any gas rentals, EV only. As I write this review, I'm still waiting and hoping that they have a vehicle. So, the other scam in this process is they only have EV cars and of course its more Money....Luckily, another person did not have enough money to get the last gas car, so i got his..This process is Horrible. This is not about the workers but about the process. read more

DO NOT GO HERE!! They did an extra charge on my rental and never told me why nor did they give me a reason of the charge!!! And you can never get ahold of anyone!! They say they close at 5:00 but they close at 3:00pm. They lie worst place ever!! read more

I had the pleasure of renting a vehicle from this location. During the time of my rental I had some issues with my car (maintenance) and with my contract, but thanks to the manager of this location whose name is Mason made everything stress free for me. I believe Mason is an asset to Hertz, because of his professionalism and all of the knowledge that he has. I use Hertz all of the time, but my experience isn't always a positive one with Hertz nationwide. Mason made me a lifetime customer to his location. I would recommend this location to every consumer in the entire Phoenix metropolitan area and beyond! read more

This was the absolute service I have ever, I mean ever encountered. 2 people working the counter and they were only able to get 5 cars out where as enterprise, Alamo, and national all with the same number of people got 40+ people their cars. Each agent were in their phones making calls to corporate to figure out what to do. This was ridiculous to top it all off gold members, that weren't gold members, I asked each of them, were allowed to continue while I waited in line as directed. Never again at hertz. This is a joke. 1 hour in line the entire airport is empty it was full when we started. JOKE. read more

So I had to use this site for my rental while getting my car repaired during the pandemic. When I received the rental all was great and they practiced social distancing and were overall pretty clean. When I received the car, they told me to return it with as much gas as was in the car, and that I could leave it at the repair shop. After filling up the car to a higher than received gas level, i discovered a surprise bill for gas. I called the office twice and expected a call back from their management but received no follow up over the past 3 days now. I think the level of unprofessionalism is what prompts my one star review, especially when the charge given to me would indicate that they filled the car back to full. Attached a picture showing this for proof. read more

Hertz Rent A Car - Car given to me not at a full level of gas - Car Rental Near Me - Mesa, Arizona

I would not rent here again. my rental was covered by insurance and they still sent me a surprise bill in addition to a cleaning charge $200 for a clean car. Not a trustworthy place! read more

In need of a vehicle while visiting a friend when a family emergency arrive and they had to leave town I contacted Hertz in Mesa at 2025 W Main St as I enter there facility I was greeted with a warm welcome by a wonderful young lady Brianna she helped me and my wife attaining a vehicle for the rest of our stay she made the rest of our stay in Arizona wonderful by having a vehicle to explore I asked for her manager to complement her but to my surprise she was the manager enclosure I would like to thank Hertz for having individual like Brianna in place making individual like myself and Wife trip well worth it I will make sure to visit Hertz facility in Mesa when in town Thank you MJacks read more

The customer service at this location is horrible. From the manager on down to the employees. The manager at a business is the one that sets the sandards on how to treat customers. This manager is a bad example for his employees. read more

I made my reservation a day before then the next day I went to pick up the vehicle, the guy in the front desk provided me bad greeting and customer service. He told they're sold out. read more

Had a reservation at this place. Got there, no car!! Terrible, terrible, terrible. They offered no help other than sorry. We weren't the only ones who had reservations and did not get a car. Stay away, far away!! read more

This is the worst car rental in the valley . I had reservations for a two week rental , got there was thrown out of the building told I had to stay outside in 102 degree heat . I am a senior and disabled. Had the manger start yelling at me with his mask on and kept yelling I am done Told him I can't understand you he canceled my reservation and I could not leave as planned . read more

Booked a car online. Payed 50 for an Uber to get here and told there weren't any. Very disappointed with this.

Not a great experience at all. Was suppose to be pick up my vehicle that I reserved at 3pm today. Instead I was called 30 mins prior to my reservation and was told we have to charge you more because we don't have any cars available in that car class. THEN TAKE THE SPECIAL OFF YOU WEBSITE. They don't give out the manager or general managers name. Usually that's a sign that they are doing something wrong. read more

This was my first time getting a rental from hertz from this location. I needed a rental because I had to drop my vehicle at the local auto body shop for repair. Lewis picked me up from the shop. Manny helped me to setup the rental through my insurance to pay for the rental and the rest out of pocket since I picked a premium vehicle. On that Friday, I met Lewis again so that I could finally return the car so that I can just get something more cost efficient since I did not want to fork over more money as my insurance would not cover the remainder. I told Lewis my dilemma and he found some options. However, I truly enjoyed the premium vehicle but could not stand to pay more money for an additional 4 days. Daniel (manager) came over after hearing our conversation and was courteous enough to provide a better rate since I needed the vehicle for a few more days than was anticipated. I found that Lewis, Daniel and Manny were very helpful. I especially appreciated Lewis for his last minute assistance after I dropped off the rental. read more

Maybe we caught them at the wrong time but we had an annoying experience at this location. There was a rush of people and a long line and only two tellers to help! The machines weren't working either if you already had a reservation and it just took way longer than it should have to pick up our car. Hopefully it's not always like this read more

I've never left a one star review. Usually I'll walk out of an establishment before things descend to one star. Basically, I made a reservation for a full size car and had a confirmed itinerary and price. I showed up on time and was told they had sold out of cars, but I could l could pay an additional $40 a day and get a small SUV. After some discussion I was offered a small compact economy vehicle or pay extra to upgrade. That's a bait and switch. When I insisted on getting a comparable vehicle for the price in my reservation. He said he didn't have to honor and reservation. Said "we're sold out" and pushed me out the door and closed down. I was stranded on christmas eve with my seven year old daughter. The guy said he didn't care about bad reviews or the attorney general. read more

Very disappointing in my experience with this location. Got into an accident on a Friday night, set up my rental through my insurance company with this location, also received a call from Hertz too confirm it, telling me to call the location Saturday morning and set up a time to get picked up and finish the rental process. I call Saturday morning talk to someone who tells me he's not in the office and he'll call me back in 10-15 mins. No call.. my wife calls and he says the same thing. No call back. She calls a different location and her name is taken down along with her number. No call back. Now mind you we're in the process of moving so I call back early afternoon only to get a recording that they closed at noon, no call from either locations. The following day I cancelled our reservation and went with Enterprise. To this day still haven't heard from any one from Hertz. I will not be going back or doing any future business with them. If I could give negative stars I would. read more

These people know nothing about customer service. I had to call multiple times to get someone on the phone during office hours. They would answer the phone mid conversation and continue to help the person on the phone instead of the person in front of them. If I had a choice where to go, I would never rent from here again. read more

BEWARE: These guys will mess up your bank account, and will provide a horrible customer service to go with it. They will only sign you up for insurance without your prior approval. read more

This is the worst experience I've ever had renting a car. In early August I set up a reservation for September 19th at 9am. I was taking my mother to Disneyland for her birthday and to make sure everything went smoothly we made our reservation well over a month in advance. We get there that morning and we're told that there are no cars available. When you pay for a service a month in advance, it's not unreasonable to expect that service to be provided. If you can't, for some reason, provide that service then the customer should be refunded their money right? Apparently they can't refund your money there so you have to call their corporate office. We called them and we were given the run around saying they couldn't refund our money for 7-10 days and if we wanted to rent a car at another location we would have to pay again. There was no attempt to make this situation better or easier for us. Luckily, the good folks at the Enterprise on Rural and Baseline don't share this location's incompetence nor complete lack of customer service and had a car ready for us upon walking in. Also, it's been over 10 days and our refund still hasn't been processed. If you like getting what you paid for, good costumer service and just basic competency this isn't the place to go. read more

Whatever you do, DO NOT GO TO THIS HERTZ. I can not strain this enough. In short, this Hertz was the closest to my shop, so I ended up going through them with my insurance company since my car was in the shop. The driver who picked me up was nice, and ended up being the main person who was doing the paperwork. However he was new, which is totally cool, but didn't know a lot of answers to my questions. Then the unthinkable happens. I am talking to this agent on getting the rental, I was curious about price so I asked him however he didn't know. So he got his manager, and his manager proceeds to tell me that I need to pay something like $430 for the car for the week, even though my insurance covers 80% percent of cost, not to mention how high that cost would be if they were covering 80%. So I explained to the manager that there is absolutely no way that can be right as even on their website without any insurance help the car would've been around $100 to rent. The manager tells the agent that I'm working with to just get to the last page and then we will have an accurate price. Turns out my rental was only $20 for the entire week! Crazy how huge of a difference that is, and how I would've been charged an enormous price. I even confronted the manager about this practice but he just blew me off and didn't even offer an apology. As if that wasn't bad, the car that they tried to put me in was a dark brown car, with rust damage, curb rash, multiple dents, and even the fender was falling off the car! When I asked my agent about this he just brushed it off and said that he would mark it in the damage book, but that it's fine. However insurance or not I don't want to be driving a literal piece of poo around. I got in the car, looked on yelp and found the closest one with higher ratings, and they were able to switch me out into a upgraded one for no extra cost to me. There are TONS of Hertz in the valley, DO NOT go to this one as they will attempt to rip you off, or just have no clue on what they are even talking about. Either way you will be in a worse situation. read more

I rented a car with Hertz recently and returned the vehicle. My bill was paid in full and satisfied by the company as such. My problem is this. They have pre-authorized three payments and will not remove them saying that these pre-authorizations do not appear on their system. Really? Then where do they appear? Every day since inception of my rental these charges have appeared. My bank cannot delete the pre-authorizations as they have not been actually charged yet. Only Hertz can do this but they will not. Who will review this and make this madness stop? UPDATE. Since posting this originally on Facebook. All but one issue remains. It took posting on social media to get satisfaction. read more

If you reserve online and it gives you around 100 dollar quote, expect to pay 3x more. Seriously.

Save yourself the time and do not rent from here. I reserved a car for 8am. My flight was delayed and I arrived at 1015. Manager said that my car was gone since I was more than an hour late. When I asked to then rent another car he said they had none. Really? Not a single car? I went outside and pulled up their website and was able to rent a car for 1030. When I came back in he wouldn't help me and had someone else process the rental. Waiting on a call from the district manager. This was the worst customer service I have ever had. read more

Very unprofessional and apparently dishonest representatives at this location. I made a prior reservation, including insurance, through Hotwire.com. When I arrived to pick up the rental car, I informed the representative that insurance had already been purchased through Hotwire, but he proceeded to add their LDW coverage regardless, increasing my total cost by nearly $130. I was made to wait nearly an hour because they had the wrong mileage on the car they had planned to give me and then rushed me out the door when my wife suggested to them they rent us one of the other cars on the lot (she shouldn't have had to make the suggestion). When I eventually noticed their error with the addition of the unnecessary insurance, they refused to correct the problem. The representatives at this Main St. office give the impression of being entirely disinterested in the customer and are clearly negligent in their basic job responsibilities. This was one of the worst customer experiences I've had in a while and because of it I unfortunately won't be using Hertz again. read more

My insurance provided me with a rental car from Hertz. I didn't purchase any extra rental car protection. And I didn't pay for any extra gas for a full tank upon return. I did pay a $50 deposit which was returned to me at the return of the car. Overall, no cost for me. The guys were really chill and it was all very easy. read more

This was the best service I have ever received from anywhere. I had the worst day of my life and had to quickly rent a car to get home 300 miles away. From the time I called, jordan was so accommodating. Just by talking to me and listening to me, I felt so much better. He is an EXCELLENT employee. Often times small things can make a big difference in someone's day and attitude- Jordan really made a difference in my day. I hope the company appreciates him as much and his customers do. read more

This place and hertz in general lost a loyal customer. Tis place is unprofessional and did not care about me as a customer. They got my reservation wrong and these "sales people" that get a commission out of selling you extra stuff on rental like insurance or gas fillip etc. Any who these snakes right here are salespeople now customer service and that's a shame read more